2065 Courses in London

Our children’s performing arts classes provide a fun and engaging environment for kids to explore their creativity and develop their skills in dance, music, and theater. With experienced instructors and a supportive community, our classes help children build confidence, express themselves, and discover their passion for the arts.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

At Dakoda’s Dance Academy, we offer contemporary/lyrical dance classes for children of all ages and skill levels. Our experienced instructors provide a variety of activities that explore different movement styles, helping your child learn improvisation skills and incorporate storytelling into their routines. Our contemporary/lyrical classes are designed to be both fun and challenging, giving your child the opportunity to express themselves through dance while also developing their technique. By participating in our commercial-style classes, children can develop coordination early on which lays the foundation for a successful dancing future at Dakoda’s Dance Academy. We believe that contemporary/lyrical dance is a powerful tool for self-expression and creativity, and our classes provide a supportive environment for children to explore their artistic potential. Join us at Dakoda’s Dance Academy and watch as your child discovers the joy of movement and the power of dance.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Hello future dance stars! Get ready to leap into action with our exciting Junior Jazz Dance Class. This course is exclusively curated for our spirited dancers aged between 8 and 11, who are ready to jazz up their dance skills and truly come alive on the dance floor. Welcome to the world of jazz dance - a world filled with high energy, fun and freedom! Jazz dance is more than just dancing; it's expressing yourself, making new friends, and gaining invaluable skills for life. And we can't wait to embark on this exciting journey with you! Our Junior Jazz Dance Class will take you deeper into the vibrant world of jazz dance. You'll master intricate jazz steps and techniques that form the backbone of this versatile dance style. From the rhythmic "jazz walk" to the mesmerising "pas de bourrée", every week brings a new move to conquer, and our team of dedicated instructors are here to guide you every step of the way. Now, who's ready for some dramatic leaps and spins? We've designed specific segments of the class to focus on these exciting elements of jazz dance. By mastering these leaps and turns, you'll not only be enhancing your dance repertoire, but also boosting your flexibility, coordination and plasticity. And we promise, there's nothing quite as thrilling as nailing that perfect pirouette or executing a flawless leap across the dance floor! But our Junior Jazz Dance Class offers so much more than just dance skills. At the heart of every class, we focus on developing the person as much as the dancer. We believe that dance is a powerful tool for building self-esteem and fostering life skills. Through dance, our juniors learn how to express themselves confidently, collaborate with others, and even overcome challenges with grace. Finding new friends is a delightful side effect of joining our dance family. In our class, every child gets the opportunity to make connections that go beyond the dance floor. We are more than just a class, we are a community of young, enthusiastic dancers supporting each other every leap and turn of the way. And yes, we are committed to making each class an unforgettable experience! We encourage individual creativity and improvisation. This gives our Junior Jazz Dancers the chance to dance their heart out in their unique style and truly shine! So, put on your jazz shoes, young stars! Let's embark on a journey of rhythm, movement, and self-expression in the Junior Jazz Dance Class. We can't wait to see how you'll shine, grow, and, most importantly, enjoy the world of jazz dance. See you on the dance floor! Remember, dance is about self-expression and joy. So, bring your energy, enthusiasm, and let's jazz it up in the Junior Jazz Dance Class!

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Tap & Jazz Dance Classes in London for children of All-Levels At our dance academy, we offer tap and jazz classes for children of all abilities. These Saturday classes during term time are designed to provide high-quality dance education to children in London. Our experienced instructors are dedicated to helping children develop their dance skills and build confidence in a fun and supportive environment. Our tap classes are perfect for children who love rhythm and want to learn how to make music with their feet. They will learn various tap steps and techniques, as well as how to combine them into a routine. Tap dance is a fun and energetic way to express oneself while developing musicality, coordination, and rhythm. Our jazz classes are perfect for children who love to move and groove to music. They will learn various jazz techniques, including isolations, turns, and jumps, and will work on developing their flexibility and coordination.

Super fun, interactive educational baby and toddler music classes with live guitar. Independently run by mother and son, Tin Pan Annie Music have been the award winning proividers of pre-school music classes in South London for nearly 30 Years. Classes are carefully written and designed to super-charge all the developmental and social skills that participating in a live music class can bring. Young children react in such a positive way to live acoustic guitar accompaniment when their world is so full of so much pre-recorded sound. Expect lots of familiar songs and Tin Pan Harry originals, written to introduce children to the shape, timbre, dynamics and rhythm of music which are so important in the development of language and speech. As well as joining in by clapping, dancing and swaying, the children also participate with rhythm sticks, percussion, and silly scarves, Lots of bright colourful props and puppets appear from Tin Pan Annie’s toy box to bring each week’s theme to life, concentration and memory skills develops and their imagination soars. Classes are the highlight of your child's week and often the grown ups too.