184 Courses in London

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Who is this course for? 3ds Max Character Animation Training Course. Master character animation in our 3ds Max course. All levels welcome. Learn from certified tutors in flexible in-person or online sessions. Create unique 3D characters from scratch, gaining personalized techniques to fuel your creativity. Click here for more info: Website Duration: 20 hours Method: 1-on-1 personalized attention Schedule: Flexible 1-on-1 sessions. Schedule your sessions at your convenience, choosing any hour between 9 am and 7 pm from Mon to Sat. Course Title: 3ds Max Character Animation Workshop Duration: 20 Hours Course Overview: This workshop is meticulously crafted to instill the foundational principles of character animation utilizing 3ds Max. Whether you're a novice or possess some background in 3D modeling and animation, this course caters to your learning needs. You'll delve into the art of character rigging, grasp animation essentials, and employ advanced methods to breathe life into your characters. Course Outline: Module 1: Introduction to Character Animation Grasping animation principles Exploring 3ds Max animation tools Mastering character rig creation Understanding the intricacies of the timeline Module 2: Basic Animation Principles Embracing keyframe dynamics Crafting fundamental animation cycles Applying the 12 principles of animation Navigating the graph editor Utilizing ease-in and ease-out techniques Module 3: Advanced Animation Techniques Harnessing the power of the reaction manager Crafting non-linear animations Implementing inverse kinematics for dynamic movements Designing custom controllers Exploring expressions and scripts Module 4: Character Creation Sculpting a character model from scratch Grasping the nuances of topology Perfecting UV maps and texturing techniques Preparing characters for seamless rigging Module 5: Facial Animation Mastering facial animation principles Creating expressive blend shapes Utilizing morph targets for nuanced expressions Achieving flawless lip syncing Module 6: Body Animation Crafting seamless walk cycles Animating characters in motion Creating authentic and believable poses Employing character physics for lifelike movements Module 7: Advanced Character Animation Implementing motion capture data for realistic animations Leveraging CAT and Biped for intricate movements Understanding motion blur nuances Adding special effects for enhanced realism Fine-tuning rendering and outputting animations Module 8: Character Animation Projects Synthesizing knowledge into practical applications Creating a fundamental character animation Crafting a nuanced walk cycle Executing complex character animations Course Requirements: Access to a computer with 3ds Max installed Basic proficiency in computer operations Enthusiasm for delving into the world of character animation Course Goals: Upon completion, you will possess a profound understanding of character animation in 3ds Max. You'll be equipped with the expertise to create intricate, lifelike character animations using advanced techniques. Moreover, you'll gain the skills necessary to continue honing your craft, ensuring a solid foundation for your future endeavors in the realm of character animation. Upon successful completion of the 3ds Max Character Animation Workshop, participants will: Master Fundamental Principles: Understand the core principles of character animation, including keyframe dynamics, timing, and the 12 principles of animation, laying a strong foundation for advanced techniques. Proficient Software Usage: Navigate 3ds Max confidently, utilizing animation tools, character rigging techniques, and specialized editors for precise control over character movements. Advanced Animation Techniques: Apply advanced techniques such as non-linear animations, inverse kinematics, and custom controller design to create dynamic and realistic character movements. Facial Animation Mastery: Demonstrate expertise in facial animation by creating expressive blend shapes, morph targets, and achieving seamless lip syncing for realistic character emotions. Body Language Proficiency: Create fluid and natural body movements, including walk cycles, dynamic poses, and character motions, capturing the essence of lifelike animations. Special Effects Integration: Integrate special effects seamlessly into character animations, enhancing visual appeal and realism in the final output. Project Implementation: Apply acquired knowledge and skills in practical projects, including basic character animations, walk cycles, and complex character animations, demonstrating proficiency in real-world scenarios. Problem-Solving Skills: Develop problem-solving abilities related to character animation challenges, employing creative solutions to achieve desired results. Collaborative Skills: Engage in collaborative projects, demonstrating effective communication and teamwork while integrating animations into broader creative contexts. Portfolio Enhancement: Build a robust portfolio showcasing diverse character animations, reflecting both technical prowess and creative expression, essential for career advancement in the animation industry. Continued Learning: Acquire the skills and confidence necessary to pursue further learning and self-improvement in the field of character animation, enabling a continuous growth trajectory in the industry. Course Title: 3ds Max Character Animation Workshop Duration: 20 Hours Key Details: Course Focus: Comprehensive training in character animation using 3ds Max, covering fundamental principles, advanced techniques, facial animation, body language, special effects integration, and project-based learning. Audience: Ideal for beginners and individuals with some background in 3D modeling and animation, aiming to enhance their skills in character animation for industries such as animation studios, gaming, and film production. Instruction Method: Interactive, instructor-led sessions combining theoretical knowledge with hands-on practical exercises, fostering a dynamic learning environment. Flexible Learning Options: Participants can choose between in-person and live online sessions, accommodating diverse schedules and geographical locations. Certified Instructors: Experienced tutors and industry professionals with certification in 3ds Max and character animation, ensuring high-quality instruction and personalized guidance. Project-Based Learning: Engage in real-world projects, applying learned skills to create character animations, walk cycles, and intricate character movements, fostering practical expertise. Software Proficiency: Gain proficiency in 3ds Max, including animation tools, character rigging, and specialized editors, enabling participants to confidently navigate the software. Collaborative Learning: Opportunities for teamwork and collaborative projects, encouraging effective communication and networking within the class. Career Development: Build a diverse and impressive portfolio, receive guidance on industry best practices, and develop problem-solving skills crucial for a successful career in character animation. Post-Course Support: Access to resources, tutorials, and community forums, allowing participants to continue learning and stay updated with industry trends even after the course completion. Certification: Participants receive a certificate of completion, recognizing their proficiency in 3ds Max character animation, enhancing their professional credibility in the job market. By enrolling in this course, you'll enjoy the following advantages: Comprehensive Learning: Master the art of character animation in 3ds Max, covering fundamental concepts and advanced techniques. Certified Tutors and Industry Experts: Learn from experienced professionals with extensive knowledge of character animation, providing valuable insights. Personalized Instruction: Receive one-to-one training tailored to your specific learning needs, ensuring individual attention and effective progress. Flexible Learning Options: Choose between in-person or live online training, offering convenience and accessibility to suit your schedule. Recorded Lessons: Access recorded sessions to review content and reinforce your learning at your own pace and convenience. Lifetime Email Support: Benefit from ongoing assistance and guidance through email, even after completing the course. Free Career Advice: Tap into our industry expertise and receive valuable career guidance to excel in the field of character animation.

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.

This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

Essential skills for successfully treating a wide range of conditions – such as trauma, addictions, anxiety and depression – as well as making long-lasting behaviour changes and much more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) This has been a priceless experience. Life-changing. Brilliant, simply brilliant!COUNSELLOR / EX IT SERVICE MANAGER Why take this course Strong emotions focus and lock attention – keeping people trapped in problem behaviours. Therapeutic change cannot happen until the emotional arousal is reduced. This is why all health and welfare professionals need to know how to induce the relaxation response in their clients. Guided imagery and visualisation not only reduce emotional arousal quickly but can be used to reframe life circumstances through metaphor and to rehearse in the imagination any required changed behaviours and/or feelings, which dramatically increases the likelihood of those changes taking place in ‘real life’. If you want to be able to help people effectively, this is a key course to attend – guided imagery is an essential skill required for removing phobias, curing PTSD, lifting depression and overcoming addictions or self-harm, and is also useful for raising self-confidence and increasing motivation. When you become confident in using these skills, you can begin to bring patients out of the emotionally-driven trance states of a wide range of conditions such as anxiety disorders, addiction, anger, stress overload, trauma, depression, chronic pain and much more. That is why guided imagery is one of the most powerful psychotherapeutic tools available to us – and one you need in your ‘toolkit’. Fascinating way of working with clients – relaxation techniques very powerful. Extremely relevant to practice. Good techniques and strategies learnt to use with clients to help them problem solve and move forward.HEALTH VISITOR What will you learn Powerful new ways to improve treatment outcomes Training and practice in using one of the most effective psycho- therapeutic tools available for treating a wide range of emotional and physical conditions Invaluable ways to motivate people, reframe life circumstances and instigate changes in behaviour Insight into how the mind/body communication system works Greater confidence when working with a wide variety of conditions Supervised practise in generating healing trances The core skills you need to acquire for the rewind technique for treating PTSD and phobias A variety of ways to help people relax Ways to reduce pain, including in childbirth Increased understanding of trance states and their role in everyday life Effective skills for helping people improve their performance – sports, public speaking etc. The opportunity to experience relaxation, guided imagery and visualisation yourself A scientifically-sound knowledge of why the various techniques and skills you will gain are so valuable And much more Good to know The skills you will learn on this course are an essential pre-requisite for taking the The Rewind Technique – Effective treatment for trauma (PTSD) and phobias course. You will also need them for the following courses too: Brief Therapy for Stopping Addictions How to Lift Depression Overcoming Self-harm Further guided imagery techniques can be learnt and practised on our NEW workshop: Guided Imagery 2 – essential techniques Course Programme The ‘Guided imagery and visualisation for therapeutic change’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am What guided imagery is and why it works 11.00am Discussion over tea/coffee 11.30am The essence of all relaxation inductions: an easy way to start 1.00pm Lunch (included) 1.45pm Why it is important to be flexible: a range of techniques 2.45pm Discussion over tea/coffee 3.00pm Guided imagery and counselling: the essential steps 4.00pm Day ends Who is this course suitable for? Anyone who wants to help people effectively and for the long-term, particularly those involved in mental and physical healthcare would benefit from attending Psychotherapists, counsellors and mental health workers – these skills are essential to have to work with a wide range of conditions and for ensuring long-term behaviour change (see list below) Trained hypnotherapists looking to extend and build on their existing skillset and understanding The information and skills taught are extremely useful for dealing with: Stress; addictions; agoraphobia; allergies; anorexia; anger; asthma; bed wetting; blood pressure; bulimia; depression; lack of confidence; chronic pain; eczema; frustration; guilt; grief; hay fever; inhibition; insomnia; irritable bowel (IBS); relationship/marital difficulties; migraine; nightmares; obsessions (OCD); pain control; panic attacks; phobias (all kinds); sexual difficulties (impotence, premature ejaculation and vaginismus); shyness; skin disorders and trauma (PTSD); flashbacks; ulcers; warts and worrying. You can also control blood pressure, stimulate the immune system, promote healing of damaged skin tissue and bones and give birth easier using guided imagery and visualisation. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Hey there, dance enthusiasts! Welcome to our Teen Jazz Dance Class, exclusively crafted for our talented teenagers between 12 and 16 years old. Ready to jazz up your dance skills, let your artistic expression shine, and become part of a vibrant dance community? Then, this class is the perfect stage for you! Jazz dance, with its rhythmic beats and expressive movements, is a dance style that's as rich as it is versatile. In our Teen Jazz Dance Class, you'll explore the depth and breadth of this amazing dance form, working on your technique while also letting your creativity soar. Our class dives right into the heart of jazz dance. You'll master the intricate jazz steps and techniques, from the playful "jazz box" to the graceful "fouetté turns". You'll also work on those dramatic leaps and turns, which not only look spectacular but also help improve your flexibility, coordination, and plasticity. But our class is about so much more than just dance moves. It's a space where you can truly express yourself. We place a lot of emphasis on artistic performance and expression, encouraging you to develop your unique dance style. You'll learn how to convey emotions through your movements, giving your performance that extra sparkle that will leave everyone mesmerised. What makes jazz dance so fascinating is its diversity. To showcase this, our class will introduce you to choreography from different jazz styles, from the classic Broadway jazz to the energetic Afro-jazz, and even the smooth lyrical jazz. Exploring these various styles, you'll experience first-hand the versatility and variety that jazz dance has to offer. Our Teen Jazz Dance Class is more than just a dance lesson, it's a life lesson too. Dance is a beautiful tool for building self-esteem and fostering life skills. Through dance, you'll learn how to express yourself confidently, work as part of a team, and overcome challenges with grace. And let's not forget about the wonderful friendships that you'll form along the way! Our class is a community of passionate dancers who support and inspire each other. You'll find friends who share your love for dance and who'll be there cheering for you every step, leap, and turn of the way. So, pull on your jazz shoes and let's dive into the fascinating world of jazz dance. Let's leap, spin, and express ourselves freely in our Teen Jazz Dance Class. We can't wait to embark on this exciting journey with you! Remember, in jazz dance, it's all about feeling the rhythm, expressing yourself, and most importantly, enjoying the journey. So, let's unleash our rhythm, elegance, and artistry together in the Teen Jazz Dance Class!

This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

The guided imagery and visualisation techniques you will learn on this workshop are essential for helping people successfully overcome depression, addictions, anxiety and more…. Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) Why take this course This new workshop delves deeper into this essential therapeutic skill’s power and flexibility – you will learn a variety of guided imagery techniques that are highly effective at helping people move on from problem behaviours, reframe life circumstances, lower emotional arousal, make therapeutic lifestyle changes, increase resilience and more. Building on the skills learnt on Guided Imagery and Visualisation for therapeutic change (‘Day 1’), this second workshop focuses specifically on the techniques that allow clients to move forward from depression, overcome anxiety and combat addiction. We also look at how to introduce helpful new understandings to clients in a way that overcomes resistance. Strong emotions focus and lock attention keeping people trapped or stuck – so this hands-on training also gives you the opportunity to further develop your therapeutic abilities to help people rehearse in their imagination any desired change to their behaviours and/or feelings, which dramatically increases the likelihood of those changes taking place in ‘real life’, and then being maintained in the future. Guided imagery, as taught on Day 1 is one of the most powerful psychotherapeutic tools available to us; Day 2 will allow you to develop your ability to use it flexibly and successfully in a range of different client presentations. These are essential skills to have in your therapeutic ‘toolkit’. * Please Note: counter-conditioning was previously taught on our pre-2023 Stopping Addictions workshop. Ros has a lovely delivery style that’s very inspiring and left me with so many ideas going forward...MARY FLYNN, GUIDED IMAGERY AND VISUALISATION FOR THERAPEUTIC CHANGE What will you learn How to use the brain’s powerful internal ‘reality generator’ to enable clients to make desired change in their lives Invaluable ways to enable a client to approach situations with confidence and overcome situational anxiety Powerful ways of using this skill to help a client take the ‘first steps’ out of depression An effective technique (counter-conditioning*) which increases likelihood of success when working with clients struggling with addiction Understanding of how to use guided imagery effectively when supporting a client with behaviour change of any kind The use of metaphor within guided imagery; how to craft powerful extended metaphors which take into account a client’s individual model of reality Training and practice in using these techniques Greater confidence in working flexibly with this technique so as to respect each individual client’s model of reality Powerful ways to introduce helpful ideas to a resistant client without breaking rapport Supervised practice in specific techniques for work with a range of presentations How to use healing trance states to reframe difficult life circumstances and build hope using the client’s own resources Specific techniques that can be used to manage pain, or work with anxiety or any other strong state of distress Increased understanding of trance states and their role in everyday life A scientifically-sound knowledge of why the various techniques and skills you will gain are so valuable A range of ways to help people improve their performance – sports, public speaking etc. The opportunity to experience for yourself specific new techniques within guided imagery and visualisation Dates and venues Good to know To attend this course you need to have plenty of experience in using guided imagery and visualisation for relaxing clients or to have completed our Guided Imagery and visualisation for therapeutic change (Day 1) course. (If you are taking the HG Diploma, you will need to attend both days, as both count towards Part 1 of the Human Givens Diploma.) The additional skills you will learn on this second day are introduced on the following courses as integral to effective treatment for the conditions they cover: Stopping Addictions: effective treatment and recovery How to Lift Depression Overcoming Self-harm Please note: The counter-conditioning technique was previously taught on our ‘Stopping Addictions’ workshop. This changed from January 2023. Course Programme The ‘Guided Imagery and Visualisation Additional Techniques’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Reality Generator: a powerful way of rehearsing new behaviours and feelings 11.00am Discussion over tea/coffee 11.30am Introducing new, more helpful patterns and overcoming resistance 1.00pm Lunch (included) 1.45pm Working with addiction and behaviour change 2.45pm Discussion over tea/coffee 3.00pm Working with addiction and behaviour change – continued 4.00pm Day ends Who is this course suitable for? Anyone who has already attended Guided Imagery and Visualisation for Therapeutic Change (Day 1) or who has experience in using guided imagery and visualisation to induce a relaxed state in their clients Anyone, with the above skills, who wants to help people effectively and for the long-term, particularly those working in mental and physical healthcare, or with addictions or self harm Psychotherapists, counsellors and mental health workers (who also have the above skills) who work with a wide range of conditions and would like to ensure long-term behaviour change Trained hypnotherapists looking to add these techniques to their existing skillset. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people

Mastering Critical Conversations We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan