1969 Courses in London

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Our children’s performing arts classes provide a fun and engaging environment for kids to explore their creativity and develop their skills in dance, music, and theater. With experienced instructors and a supportive community, our classes help children build confidence, express themselves, and discover their passion for the arts.

This one-day workshop is designed to build upon skills already acquired using Microsoft Word, whether participants are self-taught or have previously attended a course. It gives participants a good understanding of managing different types of paragraph indents, and managing automated numbered paragraph lists. This course will help participants: Create and manage the layout of paragraphs Create and manage multi-level numbered paragraphs Effectively insert, use and manage section breaks Create and manage columns Find, create and apply styles Create and update a table of contents from styles Work with styles to manage formatting Work with sums in tables and use table headings Input and edit text using AutoText Work with SmartArt graphics Link to other files using paste special 1 Managing paragraph layout Controlling paragraph layouts with indents Creating and managing paragraph hanging indents 2 Numbering paragraphs Creating a new multi-level numbered paragraph Managing existing multi-level numbered paragraphs 3 Inserting columns Creating columns from existing paragraphs Setting up columns Managing columns 4 Document section breaks Controlling document layout using section breaks Managing page orientation using section breaks Managing page numbering using section breaks 5 Using styles Applying quick styles Finding existing styles Creating and saving styles Modifying styles Creating a table of contents from styles Updating a table of contents 6 Using quick parts Saving content to quick parts Modifying saved quick parts Inserting content using AutoText Editing AutoText entries Inputting text using AutoCorrect 7 Advanced table features Sorting table columns Running sums in tables Repeating table headings at top of page Importing Excel content in tables Using table properties 8 Creating a mail merge Creating letters, labels and emails Merging addresses from external files Using Outlook's address book to merge Merging to email 9 SmartArt graphic Visually communicate content with SmartArt Choosing a SmartArt graphic Inputting into SmartArt Modifying and formatting SmartArt graphics 10 Linking to other files Linking to files using paste special Linking an Excel chart to a document Managing linked content from Word

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Hello future dance stars! Get ready to leap into action with our exciting Junior Jazz Dance Class. This course is exclusively curated for our spirited dancers aged between 8 and 11, who are ready to jazz up their dance skills and truly come alive on the dance floor. Welcome to the world of jazz dance - a world filled with high energy, fun and freedom! Jazz dance is more than just dancing; it's expressing yourself, making new friends, and gaining invaluable skills for life. And we can't wait to embark on this exciting journey with you! Our Junior Jazz Dance Class will take you deeper into the vibrant world of jazz dance. You'll master intricate jazz steps and techniques that form the backbone of this versatile dance style. From the rhythmic "jazz walk" to the mesmerising "pas de bourrée", every week brings a new move to conquer, and our team of dedicated instructors are here to guide you every step of the way. Now, who's ready for some dramatic leaps and spins? We've designed specific segments of the class to focus on these exciting elements of jazz dance. By mastering these leaps and turns, you'll not only be enhancing your dance repertoire, but also boosting your flexibility, coordination and plasticity. And we promise, there's nothing quite as thrilling as nailing that perfect pirouette or executing a flawless leap across the dance floor! But our Junior Jazz Dance Class offers so much more than just dance skills. At the heart of every class, we focus on developing the person as much as the dancer. We believe that dance is a powerful tool for building self-esteem and fostering life skills. Through dance, our juniors learn how to express themselves confidently, collaborate with others, and even overcome challenges with grace. Finding new friends is a delightful side effect of joining our dance family. In our class, every child gets the opportunity to make connections that go beyond the dance floor. We are more than just a class, we are a community of young, enthusiastic dancers supporting each other every leap and turn of the way. And yes, we are committed to making each class an unforgettable experience! We encourage individual creativity and improvisation. This gives our Junior Jazz Dancers the chance to dance their heart out in their unique style and truly shine! So, put on your jazz shoes, young stars! Let's embark on a journey of rhythm, movement, and self-expression in the Junior Jazz Dance Class. We can't wait to see how you'll shine, grow, and, most importantly, enjoy the world of jazz dance. See you on the dance floor! Remember, dance is about self-expression and joy. So, bring your energy, enthusiasm, and let's jazz it up in the Junior Jazz Dance Class!

At Dakoda’s Dance Academy, we offer contemporary/lyrical dance classes for children of all ages and skill levels. Our experienced instructors provide a variety of activities that explore different movement styles, helping your child learn improvisation skills and incorporate storytelling into their routines. Our contemporary/lyrical classes are designed to be both fun and challenging, giving your child the opportunity to express themselves through dance while also developing their technique. By participating in our commercial-style classes, children can develop coordination early on which lays the foundation for a successful dancing future at Dakoda’s Dance Academy. We believe that contemporary/lyrical dance is a powerful tool for self-expression and creativity, and our classes provide a supportive environment for children to explore their artistic potential. Join us at Dakoda’s Dance Academy and watch as your child discovers the joy of movement and the power of dance.

Tap & Jazz Dance Classes in London for children of All-Levels At our dance academy, we offer tap and jazz classes for children of all abilities. These Saturday classes during term time are designed to provide high-quality dance education to children in London. Our experienced instructors are dedicated to helping children develop their dance skills and build confidence in a fun and supportive environment. Our tap classes are perfect for children who love rhythm and want to learn how to make music with their feet. They will learn various tap steps and techniques, as well as how to combine them into a routine. Tap dance is a fun and energetic way to express oneself while developing musicality, coordination, and rhythm. Our jazz classes are perfect for children who love to move and groove to music. They will learn various jazz techniques, including isolations, turns, and jumps, and will work on developing their flexibility and coordination.

Super fun, interactive educational baby and toddler music classes with live guitar. Independently run by mother and son, Tin Pan Annie Music have been the award winning proividers of pre-school music classes in South London for nearly 30 Years. Classes are carefully written and designed to super-charge all the developmental and social skills that participating in a live music class can bring. Young children react in such a positive way to live acoustic guitar accompaniment when their world is so full of so much pre-recorded sound. Expect lots of familiar songs and Tin Pan Harry originals, written to introduce children to the shape, timbre, dynamics and rhythm of music which are so important in the development of language and speech. As well as joining in by clapping, dancing and swaying, the children also participate with rhythm sticks, percussion, and silly scarves, Lots of bright colourful props and puppets appear from Tin Pan Annie’s toy box to bring each week’s theme to life, concentration and memory skills develops and their imagination soars. Classes are the highlight of your child's week and often the grown ups too.

This one-day workshop is designed to enhance your PowerPoint skills to achieve dynamic presentations that work with you, making it easier to deliver a polished, professional presentation. You will learn advanced PowerPoint skills that will save you time and elevate your presentations. This course will help participants: Create custom shows to personalise presentations for individual clients Make the Slide Master work collectively with slide layouts and themes Seamlessly interact with external content using links Work with advanced animations and transitions, and video/audio tools 1 Themes and Masters Add a Design theme to a presentation Make changes to the Slide Master Delete layouts from the slide master Saving a slide master with themes as a template 2 Advanced graphics and diagrams Drawing, duplicating and resizing shapes Grouping, aligning and stacking shapes and graphics Using SmartArt for diagrams and organisation charts 3 Graphs and charts Inserting and formatting a chart Linking an Excel chart to a slide Linking Excel tables to a slide Animating charts 4 Video, Custom animation and Hyperlinks Adding and editing video Animating pictures and drawings Hyperlink to another Slide or Website Compressing and optimising media 5 Presenting Reuse slides Hide slides Rehearsing timings Enabling a presentation to run continuously

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: Overcome the barriers to effective performance conversations Receive feedback without taking it personally Improve working relationships with your manager Agree realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 Asking for feedback 3 Preparing for challenge 4 The expectations conversation 5 Your communication styles 6 Planning and preparing for an honest conversation