1610 Courses in London

You never know when fire, explosions or gas leaks are around the corner, but while you can’t control what happens tomorrow, you can control how ready you are to react, help and limit any damage – and that’s where fire marshal training comes in.

To be able to provide First Aid in the workplace, as identified by the workplace risk assessment, and to a standard recognised by the HSE. This course is designed for people who want to receive our most thorough first aid training.

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Equality is everyone’s right and everyone’s responsibility’. This training promotes the requirements of the Equality and Diversity Act. This session will strengthen understanding of Equality & Diversity.

Designed to identify and discuss Personal Protective Equipment, correct hand hygiene, standard precautions when working with customers, dealing with sharps, COSHH and a brief look at specific infections.

This course is suitable for everybody although it has been specifically designed to help employers to provide a positive mental health culture within their organisation. Learners will gain a comprehensive knowledge of a range of the most common mental health conditions and the skills of how to act.

Working within Heath and Social Care settings often involves moving, lifting, or otherwise manually handling the people within your care. This moving and handling training course is designed to educate learners regarding both the requirements and risks associated with moving people safely. Learners will also participate in practical moving & positioning enabling competency sign-off.

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.

This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving