1891 Courses in London

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Critical Thinking and Creative Problem Solving (In-Person) Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application

Critical Thinking and Creative Problem Solving: In-House Training Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application

Managing Stress and Building Resilience Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Price £750 inc VAT Finance options In Company training - £750 for groups of up to 8 delegates. Discounts for Nonprofits/Charities...  Study method On-site Duration 2 days, Full-time Qualification No formal qualification Certificates Certificate of completion - Free Additional info Tutor is available to students Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Description Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements General knowledge of the Windows OS Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Course Introduction for VTCT upgrade The VTCT qualification is recognised around the world and will allow you to be employed in a clinic, salon or allow you to set up your own business. The Federation of Holistic Therapists and the Association of Reflexology, two of the biggest Holistic Therapy organisations which both accept members with this qualification. Description Reflexology uses many techniques to manipulate reflex zones found in the feet, of which correspond to a specific body part. The zones have been mapped and this enables the Reflexologist to treat the whole body via these reflex zones on the feet. The treatment is primarily used for the stimulation of all bodily systems and aiding relaxation. Reflexology is performed frequently within the Health Service personnel and has a role in comforting and supporting terminally ill patients. This 5 day VTCT Course leads to practitioner status, focusing on providing you with knowledge of the principles of reflexology, competence in dealing with clients, correct use of consultation techniques and good use of planning treatments. You will also learn the benefits and techniques of reflexology and how to target certain key areas such as: Pregnancy or Hand Massage. Duration 5 days, 10.00am – 5.30pm. Practical elements are covered over 5 days attendance at our Academy. Theory elements are covered by homestudy. Qualification Structure T/501/9101 - Knowledge of Anatomy, Physiology and Pathology for Complementary Therapies F/501/9117 - Provide Reflexology A/501/9116 - Reflective Practice for Reflexology Y/501/9253 - Principles and Practice of Complementary Therapies K/501/9256 - Health, Safety and Hygiene for Complementary Therapies H/501/9255 - Business Practice for Complementary Therapies D/501/9111 - Knowledge of Less Common Pathology for Complementary Therapies Course Contents Health, safety, hygiene and security with regard to the complementary therapy industry. Principles and practice of the complementary therapy industry. Knowledge and understanding of anatomy, physiology and common pathology of the human body. How to prepare for and provide an effective reflexology treatment and adapt to client requirements. Contra-indications and contra-actions, advice to be given to the client, record-keeping, evaluation of treatments and reflection on professional practice. Recognising Body Language Stress and Illness Analysis of Posture Legal Aspects, Code of Conduct and Ethics Advanced Techniques including the use of Meridian lines and Chakra's Home Study You can register your place and receive your lifetime membership. You can then make a start on some of the theory work sent to you by us here at the Academy. This includes your Anatomy and Physiology assignments that you can work on in the privacy of your own home. This allows you to have more time to focus on the practical when the class meets together. Approx. 5-10 hours per week need to total your home study time spent. The home work will need to meet the quality of National Standards. You will also be expected to complete 100 reflexology treatments from the start to the end of the course. You will also need to complete some assignments that will be required for your portfolio and a work-book will need to be completed. There are also 2 small exams that will be taken at the Academy in order to assess your understanding of Health and Safety and Anatomy and Physiology. These are multiple choice assessments and are nothing to worry about! Included in the Course Comprehensive course materials, handouts and work-book Online Resources: Virtual Learning Environment packed with extensive support materials, resources, help and advice Post-training support by phone, instant messaging or email (if desired) Assessment of practical/written work included (Must be sent Recorded Delivery) VTCT QCF Diploma in Reflexology Lots of fun and knowledge from Tutors with a whole wealth of skills and experience Light refreshments including tea, herbal tea, coffee and water Cost Training - £999

Indesign face to face training customised and bespoke. One to One Online or Face to Face

Autocad face to face training customised and bespoke Online or Face to Face

AFTEREFFECTS face to face training customised and bespoke.

Vectorworks Evening Course face to face One to one