Harpenden

<p>An insightful, enjoyable and experiential programme to help you analyse data and information and make a balanced decision based upon sound commercial reasoning. It will enable you to identify options, make decisions and take actions based on a thorough analysis combined with instinct and intuition to make a positive effect on profitability.</p>This programme will help you:<ul><li>Identify ways to analyse data and sort relevant from irrelevant information</li><li>Develop analytical and numerate thinking, and consider the financial implications of a decision</li><li>Make decisions based on sound commercial reasoning - a mix of intuition and analysis</li><li>Select from a range of tools to analyse a situation and apply these effectively</li><li>Understand how costs and profits are calculated</li><li>Use tried-and-tested techniques to manage and control your budgets</li><li>Appreciate the fundamentals of financial analysis</li><li>Focus on the bottom line</li><li>Identify the basics of capital investment appraisal for your business</li><li>Evaluate results and seek opportunities for improvement to your business</li></ul><section>
                    <h3>1 The commercial environment</h3><ul><li>What do shareholders and investors want?</li><li>What do managers want?</li><li>Profit <em>v</em> non-profit organisations</li><li>Investor expectations</li></ul> <h3>2 Financial and non-financial information</h3><ul><li>Risk and reward considerations</li><li>Drivers of commercial decisions</li></ul> <h3>3 Running a business</h3><ul><li>A practical exercise to bring financial statements to life</li><li>Different stakeholder interests in a business</li><li>The impact and consequences of decisions on financial statements</li></ul> <h3>4 Where do I make a difference to the organisation?</h3><ul><li>How can I contribute to an improved business performance?</li><li>Key performance indicators - measuring the right things</li><li>A 'balanced scorecard' approach - it's not all about money!</li></ul> <h3>5 A 'balanced scorecard' approach</h3><ul><li>Analysing and reviewing my contribution to the business direction</li><li>What is the current focus of my commercial decisions?</li><li>Developing the business in the right way - getting the balance right!</li><li>Where should/could it be in the future?</li><li>Do my decisions support the overall vision and strategy?</li></ul> <h3>6 Making commercial decisions</h3><ul><li>Left-brain and right-brain thinking</li><li>Convergent and divergent thinking</li><li>Analysis and instinct</li><li>Interactive case study exercise - emotional and rational decisions</li><li><em>Reflection - what is my style of making decisions</em></li></ul> <h3>7 Let's consider the customer!</h3><ul><li>Identifying target markets</li><li>Differentiating propositions and products</li><li>Customer service considerations</li><li>Marketing considerations and initiatives</li><li>Pricing strategies and considerations</li></ul> <h3>8 Strategic analysis</h3><ul><li>The external environment</li><li>The internal environment</li><li>LEPEST analysis</li><li>SWOT analysis</li><li>Forecasting</li><li><em>Group activity - analysing markets and the competition</em></li><li>How do these improve your decisions?</li></ul> <h3>9 Comparing performance</h3><ul><li>Analysing key financial ratios</li><li>Ways to compare performance and results</li><li>Break-even analysis</li></ul> <h3>10 Profit and loss accounts and budgeting</h3><ul><li>Managing income and expenditure</li><li>The budgeting process</li><li>How does this link to the profit and loss account?</li><li>Managing and controlling a cost centre/budget</li><li>The role of the finance department</li><li>Different ways of budgeting</li><li>Incremental budgeting</li><li>Zero-based budgeting</li></ul> <h3>11 Understanding the balance sheet</h3><ul><li>Purpose of balance sheets</li><li>Understanding and navigating the content</li><li>What does a balance sheet tell you?</li><li>How do you affect your balance sheet?</li><li>Links to the profit and loss account</li><li><em>A practical team exercise that brings financial statements to life</em></li></ul> <h3>12 Business decisions exercise</h3><ul><li>How does this improve your decisions?</li><li><em>A practical exercise to apply new knowledge and bring commercial thinking to to life</em></li><li>The impact and consequences of decisions on financial statements</li></ul> <h3>13 Working capital</h3><ul><li>Why is this important?</li><li>The importance of keeping cash flowing</li><li>Business decisions that affect cash</li><li>Calculating profit</li></ul> <h3>14 Capital investment appraisal</h3><ul><li>Capex <em>v</em> Opex</li><li>Payback</li><li>Return on investment</li><li>The future value of money</li><li>The concept of hurdle rate</li></ul> <h3>15 Lessons learned and action planning</h3><ul><li>So what?</li><li>Recap and consolidation of learning</li><li>The decisions that I need to consider</li><li>Actions to achieve my plan</li></ul> 


                </section>

The In House Training Company

Financial Modelling & Analysis

Business Analysis

Business Accounting

Corporate Finance Level 1

Finance For Non Finance Managers

Practical Accounting

Commercial instinct (In-House)

<p>This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.</p>Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?<section>
                    <h3>Menu</h3>Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. 					<ul><li>Advanced credit control skills for supervisors - 1â2 day</li><li>Basic legal overview: do's and don'ts of debt recovery - 2 hours</li><li>Body language in the credit and debt sphere - 1â2 day</li><li>County Court suing and enforcement - 1â2 day</li><li>Credit checking and assessment - 1 hour</li><li>Customer visits and 'face to face' debt recovery skills - 1â2 day</li><li>Data Protection Act explained - 1â2 day</li><li>Dealing with 'Caring Agencies' and third parties - 1 hour</li><li>Debt counselling skills - 2 hours</li><li>Elementary credit control skills for new staff - 1â2 day</li><li>Granting credit and collecting debt in Europe - 1â2 day</li><li>Identifying debtors by 'type' to handle them accurately - 1 hour</li><li>Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation /<br />CVAs and IVAs - 2 hours</li><li>Late Payment of Commercial Debts Interest Act explained - 2 hours</li><li>Liaison with sales and other departments for maximum credit effectiveness - 1 hour</li><li>Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day</li><li>Telephone techniques for successful debt collection - 11â2 hours</li><li>Terms and conditions of business with regard to credit and debt - 2 hours</li><li>Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours</li><li>What to do if you/your organisation are sued - 1â2 day</li></ul><p>Other topics you might wish to consider could include:</p><ul><li>Assessment of new customers as debtor risks</li><li>Attachment of Earnings Orders</li><li>Bailiffs and how to make them work for you</li><li>Benefit overpayments and how to recover them</li><li>Cash flow problems (business)</li><li>Charging Orders over property/assets</li><li>Credit policy: how to write one</li><li>Council and Local Authority debt recovery</li><li>Consumer Credit Act debt issues</li><li>Using debt collection agencies</li><li>Director's or personal guarantees</li><li>Domestic debt collection by telephone</li><li>Exports (world-wide) and payment for</li><li>Emergency debt recovery measures</li><li>Education Sector debt recovery</li><li>Forms used in credit control</li><li>Factoring of sales invoices</li><li>Finance Sector debt recovery needs</li><li>Third Party Debt Orders (Enforcement)</li><li>Government departments (collection from)</li><li>Harassment (what it is - and what it is not)</li><li>Health sector debt recovery skills</li><li>Hardship (members of the public)</li><li>Insolvency and the Insolvency Act</li><li>In-house collection agency (how to set up)</li><li>Instalments: getting offers which are kept</li><li>Judgment (explanation of types)</li><li>Keeping customers while collecting the debt</li><li>Late payment penalties and sanctions</li><li>Letter writing for debt recovery</li><li>Major companies as debtors</li><li>Members of the public as debtors</li><li>Monitoring of major debtors and risks</li><li>Negotiation skills for debt recovery</li><li>Old debts and how to collect them</li><li>Out of hours telephone calls and visits</li><li>Office of Fair Trading and collections</li><li>Oral Examination (Enforcement)</li><li>Pro-active telephone collection</li><li>Parents of young debtors</li><li>Partnerships as debtors</li><li>Positive language in debt recovery</li><li>Pre-litigation checking skills</li><li>Power listening skills</li><li>Questions to solicit information</li><li>Retention of title and 'Romalpa' clauses</li><li>Sale of Goods Act explained</li><li>Salesmen and debt recovery</li><li>Sheriffs to enforce your judgment</li><li>Students as debtors</li><li>Statutory demands for payment</li><li>Small companies (collection from)</li><li>Sundry debts (collection of)</li><li>Terms and Conditions of Contract</li><li>Tracing 'gone away' debtors</li><li>The telephone bureau and credit control</li><li>Taking away reasons not to pay</li><li>Train the trainer skills</li><li>Utility collection needs</li><li>Visits for collection and recovery</li><li>Warrant of execution (enforcement)</li></ul>			 


                </section>

Finance Cert & Exam Prep

Credit Control

Counselling Skills

Debt Management

Credit Controller

Credit control training 'menu' (In-House)

<p>This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition.</p><p>Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means:</p><p>In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time.</p><p>In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone.</p>This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes:<ul><li>Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion</li><li>Greater confidence, consistency and professionalism throughout the business development process</li><li>Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations</li><li>Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions</li><li>How to build value at all points in the customer's buying process through your knowledge, skills and structured approach</li><li>Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation</li><li>Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity</li><li>Overcome and avoid price-based objections, buying criteria and negotiation</li></ul><section>
                    <h3>1 Introduction and key principles of value-based selling</h3><ul><li>Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles</li><li>The main principles of value-based selling and how they benefit you and the customer</li><li>How value-based selling differs from 'transactional' or 'price-based' selling</li><li>The stages of the customer's buying cycle - how to identify and work through strategies for each stage</li><li>The concept of structured and set-piece selling and proposing</li><li><em>Presentation by participants:</em> Personal sales improvement goals</li></ul> <h3>2 Value-based selling strategies and skills</h3><ul><li>What is value? How can one move away from a price-led agenda?</li><li>How to survive and resist price pressure - six techniques</li><li>A review of key competencies and skills needed for a value-based approach</li><li>Strategies, case studies and examples with discussion and review</li><li>Defining your initial value proposition and comparative advantage</li><li>How best to established the right level of trust, rapport and credibility</li><li><em>Planning and practice session:</em> Strategy - mapping a value-based sales process.</li></ul> <h3>3 Connecting skills</h3><ul><li>Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call</li><li>How to structure an effective first time sales call or meeting - the subtle differences that are important to master</li><li>How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process</li><li>Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed</li><li><em>Planning and practice session: </em>Connecting - first meeting with a new contact</li></ul> <h3>4 Consulting - building, developing and influencing client needs</h3><ul><li>Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions</li><li>The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc</li><li>Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions</li><li>Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions</li><li>'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively</li><li><em>Planning and practice session: Questioning skills</em></li></ul> <h3>5 Convincing - presentation and persuading skills practice</h3><ul><li>Substance and style - selecting the right tone and content to engage and enthuse your prospect</li><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition - by being convincing, compelling and credible when you present</li><li>Professional and effective presentation skills - with personal coaching and practice sessions</li><li>The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time</li><li><em>Planning and practice session:</em> Role-play in presenting your solution</li></ul> <h3>6 Commitment</h3><ul><li>Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively</li><li>How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach</li><li>Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia)</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li><em>Planning and practice session:</em> Role-play in closing and negotiation skills</li></ul> <h3>7 Assessed role-play - Final practice session</h3><em>Live role-plays</em><ul><li>There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course.</li></ul><p><em>Performance assessment - 'Dragon's Pitch'</em></p><ul><li>The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop.</li></ul> <h3>8 Workshop summary and close</h3><ul><li>Personal action plan and learning summary</li></ul> 


                </section>

Coaching & Consulting Business

Coaching Skills

Professional Selling Skills (PSS)

Meeting Skills

Presentation Skills

Value-based selling (In-House)

Bardsey

Leeds

Nottingham

Reading

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Dickson Training Ltd

Ushering The Team Back To The Workplace

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Customer Care

Professional Customer Care

CONSULTATIVE SELLING Training Programme Framework

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding the Customer</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The importance of good customer care</li><li fr-original-style="" style="box-sizing: border-box;">Selling vs. selling attitude</li><li fr-original-style="" style="box-sizing: border-box;">The reasons people buy</li><li fr-original-style="" style="box-sizing: border-box;">Adopting a positive approach</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Self-Awareness</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding your selling style</li><li fr-original-style="" style="box-sizing: border-box;">Adapting your selling style to your customer</li><li fr-original-style="" style="box-sizing: border-box;">Understanding your customers buying style</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective Communication and Rapport Building</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Why does communication need to be effective?</li><li fr-original-style="" style="box-sizing: border-box;">Actively listening to your customers&#39; needs</li><li fr-original-style="" style="box-sizing: border-box;">Right question at the right time</li><li fr-original-style="" style="box-sizing: border-box;">The impact of positive and emotive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking a Consultative Approach</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Different styles of selling</li><li fr-original-style="" style="box-sizing: border-box;">Taking a consultative approach to selling</li><li fr-original-style="" style="box-sizing: border-box;">Preparation techniques</li><li fr-original-style="" style="box-sizing: border-box;">Buyer behaviour and motivation</li><li fr-original-style="" style="box-sizing: border-box;">A selling approach to match the buyers mind</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Presenting the Solution</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Selling the benefits</li><li fr-original-style="" style="box-sizing: border-box;">Sales tool kit</li><li fr-original-style="" style="box-sizing: border-box;">Unique sales points</li><li fr-original-style="" style="box-sizing: border-box;">Advanced questioning techniques</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Six</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gaining Commitment</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognising and acting upon buying signals</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with customers concerns</li><li fr-original-style="" style="box-sizing: border-box;">No means no?</li><li fr-original-style="" style="box-sizing: border-box;">How to cope in stressful situations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Seven</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the Sale</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Confirming or closing?</li><li fr-original-style="" style="box-sizing: border-box;">Effective confirming techniques</li><li fr-original-style="" style="box-sizing: border-box;">Going the extra mile</li></ul><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section><main fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article fr-original-style="" style="box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Benefits</h3><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">For you as an individual</h6><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">For an employer</h6><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact.</p><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What will I learn?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course, participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Appreciate the need for preparation before a sales appointment</li><li fr-original-style="" style="box-sizing: border-box;">Effectively identify and meet needs with advanced questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Identify verbal and non-verbal buying signals</li><li fr-original-style="" style="box-sizing: border-box;">Construct professional answers to questions and possible objections</li><li fr-original-style="" style="box-sizing: border-box;">Present your products and/or services with the buyer in mind</li><li fr-original-style="" style="box-sizing: border-box;">Identify and use a selling style appropriate to capture the buyer&#39;s attention</li><li fr-original-style="" style="box-sizing: border-box;">Recognise and overcome major objection types</li><li fr-original-style="" style="box-sizing: border-box;">How to apply effective confirmation techniques with the buyer in mind</li></ul><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Real Play Option</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the actor, the other with the trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) - not the performers.</li></ul><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.</p></section></article></div><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></div></section></main></section></article></div>

Essential Selling Skills

Team Building

Team Building & Team Development

Manchester

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">REFERENCE CODE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">603/5204/8</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE LEVEL</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">NVQ Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THIS COURSE IS AVAILABLE IN</strong></p><img src="https://oscaronsite.co.uk/wp-content/uploads/2022/08/flag_img.png" alt="image" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h5 style="color: rgb(27, 26, 26); box-sizing: border-box;" fr-original-style=" color: rgb(27, 26, 26);">Course Overview</h5><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Who is this Qualification for?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is aimed those who carry out supervisory activities in a specific trade in the Construction Industry. The</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">qualification certificate will carry an endorsement to show what trades the candidate was supervising during completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">of this qualification. The qualification has a core group of 5 mandatory units that cover areas including Health and Safety,</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">confirming work requirements and coordinating work operations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification also has a group of optional units to allow flexibility to suit individual needs and responsibilities and completion of mandatory units and a minimum of 2 units from the optional group will give access to the relevant CSCS card.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification replaces version 1 of the GQA Level 3 NVQ Diploma in Occupational Work Supervision (Construction)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">QAN 601/3469/0 for anyone starting the qualification from 01/11/2019.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">What is required from candidates?</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification consists of 5 mandatory units, which have a total of 57 credits and a group of optional units. Candidates</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">must complete all 5 mandatory units and a minimum of 2 units from the optional group.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">GQA qualifications are made up of units that have a credit value or credits. These credits must be achieved in the correct</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">combination of mandatory and optional units. Qualifications are now required to indicate the total qualification time (TQT), this is to show the typical time it will take someone to attain the required skills and knowledge to meet the qualification criteria.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The units of assessment set out learning outcomes which describe what learners need to be able to do and understand.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The learning outcomes are defined by assessment criteria which are used to assess competence, expressed as skills achieved and learned knowledge and understanding, to achieve the units. Achievement of the mandatory units and chosen optional units will mean the qualification has been completed and will be subject to approval of a claim for certification. GQA Qualifications will issue a certificate complete with the learner&rsquo;s name, the qualification and unit titles</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">and the credits achieved.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Mandatory units Level Credit</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming Work Activities and Resources for an Occupational Work Area in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and Maintaining Good Occupational Working Relationships in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the Occupational Method of Work in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Implementing and maintaining health, safety and welfare in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Coordinating and organising work operations in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Optional Units &ndash; Minimum of 2 units (19 credits must be achieved)</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Allocating and monitoring the use of plant, machinery, equipment or vehicles in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Monitoring progress of work against schedules in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming work meets contractual, industry and manufacturers&rsquo; standards in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Implementing procedures to support the team performance in the workplace 3 13</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Co-ordinating and confirming the dimensional control requirements of the work in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Entry requirements</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no formal entry requirements for learners undertaking this qualification. However, centres must ensure that</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">learners have the potential and opportunity to gain the qualification successfully.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Qualification support</b></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification has been designed and developed by CITB and GQA Qualifications have authorised Oscar Onsite Academy to deliver this qualification in the Construction Sector.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&amp;S policies,</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Risk Assessments etc, are not normally acceptable evidence for Oscar Onsite Qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, please contact Oscar Onsite Academy</p></div></div></div></div></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Oscar Onsite

NVQ DIPLOMA IN OCCUPATIONAL WORK SUPERVISION (CONSTRUCTION)

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">REFERENCE CODE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">601/4322/8</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE LEVEL</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">NVQ Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THIS COURSE IS AVAILABLE IN</strong></p><img src="https://oscaronsite.co.uk/wp-content/uploads/2022/08/flag_img.png" alt="image" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h5 style="color: rgb(27, 26, 26); box-sizing: border-box;" fr-original-style=" color: rgb(27, 26, 26);">Course Overview</h5><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this qualification for?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is aimed at those who are involved in Plastering activities in the workplace. It is not expected that candidates working in this industry all do the same activities so the qualification has been developed to allow opportunities for those carrying out work in either solid or fibrous Plastering. Those taking the qualification must also prove knowledge and competence in working at heights, calculating quantities and wastage and the use of powered and hand tools and equipment. All work completed must be done in accordance with Building Regulations and Industry recognised safe working practices, including the disposal of waste.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification is structured to ensure that there is a high degree of flexibility within the units available and will allow employees from companies of all sizes and specialisms equal opportunity to complete. See the qualification Rules of Combination for more details on the specific skills required.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In addition to this qualification there is a Level 2 qualification in Plastering and a number of other Construction and Construction related qualifications available through Oscar Onsite Academy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is required from candidates?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">GQA qualifications are made up of a number of units that have a credit value or credits. This qualification consists of 4 mandatory units and 2 pathways, Solid and Fibrous. The qualification mandatory units have a total credit value of 31 credits-in addition the Solid plastering pathway requires achievement of 54 credits from the pathway mandatory units and a minimum of 14 credits required from the pathway optional group, giving a total of 99 credits. The fibrous plastering pathway requires achievement of all of the qualification mandatory units (31 credits) 45 credits from the pathway mandatory units and a minimum of 16 credits required from the pathway optional group a total of 92 credits for this pathway.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The units are made up of the things those working in these job roles need to know to be able to do to carry out the work safely and correctly. These are called Learning Outcomes, and all must be met to achieve the unit.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Mandatory units Level Credit</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming Work Activities and Resources for an Occupational Work Area in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing and Maintaining Good Occupational Working Relationships in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Confirming the Occupational Method of Work in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conforming to General Health, Safety and Welfare in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional units</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A/600/7882 Producing Granolithic Paving Work in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing Specialised Plasterer&rsquo;s Surfaces in the Workplace 3 29</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pathway C &ndash; Solid &ndash; Pathway C1 &ndash; Solid Mandatory Units (54 credits)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing Complex Internal Solid Plastering Finishes in the Workplace 3 27</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing Complex External Rendering Finishes in the Workplace 3 27</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pathway C2 &ndash; Solid Optional Units &ndash; candidates must achieve a minimum of 14 credits</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing Direct Bond Dry Linings in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing Mechanically Fixed Plasterboard in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Running In-situ Mouldings in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pathway D &ndash; Fibrous &ndash; Pathway D1 &ndash; Fibrous Mandatory Units (45 credits)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Producing Complex Plasterwork Moulds in the Workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Summary of the: GQA LEVEL 3 NVQ DIPLOMA IN PLASTERING (CONSTRUCTION)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Installing Complex Fibrous Plaster Components in the Workplace 3 18</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pathway D2 &ndash; Fibrous Optional Units &ndash; candidates must achieve a minimum of 16 credits</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Running In-situ Mouldings in the Workplace 3 25</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Repairing Complex Fibrous Plaster Components in the Workplace 3 16</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment Guidance</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can complete all of the learning outcomes for each unit being taken.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Types of evidence:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Quantity of evidence:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Potential sources of evidence:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Suggested sources of evidence are shown above, these can be supplemented by physical or documentary evidence, e.g.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Accident book/reporting system</li><li fr-original-style="" style="box-sizing: border-box;">Notes and memos</li><li fr-original-style="" style="box-sizing: border-box;">Safety record</li><li fr-original-style="" style="box-sizing: border-box;">Telephone/e-mail records</li><li fr-original-style="" style="box-sizing: border-box;">Training record</li><li fr-original-style="" style="box-sizing: border-box;">Customer and colleague feedback</li><li fr-original-style="" style="box-sizing: border-box;">Audio evidence</li><li fr-original-style="" style="box-sizing: border-box;">Records of equipment and materials</li><li fr-original-style="" style="box-sizing: border-box;">Witness testimonies</li><li fr-original-style="" style="box-sizing: border-box;">Work records</li><li fr-original-style="" style="box-sizing: border-box;">Photographic/ video evidence</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&amp;S policies, Risk Assessments etc, are not normally acceptable evidence for qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, please contact Oscar Onsite Academy</p></div></div></div></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

NVQ DIPLOMA IN PLASTERING (CONSTRUCTION)

Bromley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training has the largest centre network in the UK, with City &amp; Guilds exams available every week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Final exams for the 18th Edition Wiring Regulations, Part P Building Regulations, <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ECS Health &amp; Safety Courses&nbsp;</strong>and CSCS Green Labourers Health &amp; Safety in a Construction Environment are available weekly in Kent.</p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://mjelectricaltraining.co.uk/exam-venue/safety-passport/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Learn More @ MJ Electrical Training &gt;&gt;</span></strong></a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take the First Step Towards a Successful Career in the Electrical Industry with the SPA Health &amp; Safety Core Day</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you ready to kickstart or advance your career in the electrical industry? Obtaining the ECS Labourer Card is a crucial milestone that demonstrates your competence in assisting electricians in their installations. This card not only opens doors for new opportunities but also ensures that you are recognized as a qualified professional in the field. One of the most efficient ways to qualify for this essential certification is by completing the SPA Health &amp; Safety Core Day, offered by MJ Electrical Training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why is the ECS Labourer Card Important?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ECS Labourer Card is a must-have for anyone looking to start or further their career in the electrical industry. It signifies that you are competent to assist electricians in their electrical installations under supervision, ensuring safety and efficiency on the job. While advanced qualifications like the JIB Gold Card require extensive training and experience, the ECS Labourer Card provides a valuable entry point for newcomers, trainees, and those aiming to become fully qualified electricians.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pathways to the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training outlines two primary routes to gaining the ECS Labourer Card, depending on your previous qualifications and experience:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route One</strong>: If you already hold approved JIB theory qualifications, you may be exempt from additional health and safety courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Two</strong>: If you do not hold these qualifications, you will need to complete an ECS-approved Health &amp; Safety Course. The SPA Health &amp; Safety Core Day is one of the most accessible and comprehensive options available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">SPA Health &amp; Safety Core Day: Your Gateway to ECS Health &amp; Safety Exemption</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day, offered by MJ Electrical Training for just &pound;174.00 (including VAT), is a one-day online face-to-face training course delivered via Teams or Zoom. Available every week, this course is designed to provide you with the essential health and safety knowledge required for the electrical industry. Completing this course will exempt you from the ECS Health &amp; Safety Assessment, streamlining your path to obtaining the ECS Labourer Card.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who Should Take This Course?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day is ideal for anyone looking to gain an ECS Labourers Card or complete an ECS Health &amp; Safety Exemption:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Practising electricians looking to formalise their safety training.</li><li fr-original-style="" style="box-sizing: border-box;">Trainees and apprentices in the electrical industry.</li><li fr-original-style="" style="box-sizing: border-box;">Associated trade professionals such as electrical engineers, contracts managers, designers, consultants, surveyors, builders, and plumbers.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits of the SPA Health &amp; Safety Core Day</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Comprehensive Training</b>: The course covers all necessary aspects of health and safety in the electrical industry, ensuring you are well-prepared for your role.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Flexible Learning</b>: Delivered online, you can complete the training from the comfort of your home or office, making it convenient and accessible.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Certification</b>: Upon completion, you will receive a certificate that can be used to evidence you meet the H&amp;S requirements for the ECS Labourer Card.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Opportunities with the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Obtaining the ECS Labourer Card allows you to progress into employment and onto further qualifications, such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification (2392-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Certificate in Building Regulations for Electrical Installation Contractors in Dwellings (2393-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Initial Verification (2391-50)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in the Periodic Inspection (2391-51)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Inspection and Testing (2391-52)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 4 Higher Professional Diploma in Building Services Engineering (4467-04)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To qualify for the ECS Labourer Card, not only must you have an ECS-approved H&amp;S course, but you must also demonstrate active engagement in the electrotechnical sector. This proof can be provided through:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An application by your employer via the ECS Employer Portal.</li><li fr-original-style="" style="box-sizing: border-box;">A written reference from your current employer on company-headed paper, stating your role as an electrical labourer, start date, and signed by an authorised person.</li><li fr-original-style="" style="box-sizing: border-box;">Confirmation of your contract duration from an agency if you are working through one.</li><li fr-original-style="" style="box-sizing: border-box;">Documented proof of enrolment in a related electrical course from your educational institution.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, you can submit an offer letter, employment contract, or recent payslip from a reputable business within the industry. These documents validate your eligibility and expertise, completing the ECS Labourer Card application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Verify and Stay Updated</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">While every effort is made to provide accurate and up-to-date information, it is essential to verify the current application criteria by visiting the <a href="https://www.ecscard.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">ECS Website</a>. Keeping informed ensures that you meet all requirements and avoid any potential issues during the application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Conclusion</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking the SPA Health &amp; Safety Core Day is a strategic move for anyone looking to advance their career in the electrical industry. Not only does it provide essential health and safety training, but it also qualifies you for the ECS Labourer Card, a vital certification for gaining employment and furthering your career.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol in the SPA Health &amp; Safety Core Day with MJ Electrical Training today. Equip yourself with the knowledge and certification needed to excel in the dynamic and rewarding field of electrical installations. Your journey to becoming a fully qualified electrician starts here!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

MJ Electrical Training 

Construction Industry Scheme (CIS)

City & Guilds

Health & Safety

Electrical Testing

Wiring Regulations

Electrical Installation

Electrical Inspection & Testing

ECS Health & Safety Course with MJ Electrical Training. Available every week, use this course to complete the application process when applying for an ECS Labourers Card. 

ECS Card Health & Safety Course Kent

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training has the largest centre network in the UK, with City &amp; Guilds exams available every week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Final exams for the 18th Edition Wiring Regulations, Part P Building Regulations, <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ECS Health &amp; Safety Courses&nbsp;</strong>and CSCS Green Labourers Health &amp; Safety in a Construction Environment are available weekly.</p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://mjelectricaltraining.co.uk/exam-venue/safety-passport/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Learn More @ MJ Electrical Training &gt;&gt;</span></strong></a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take the First Step Towards a Successful Career in the Electrical Industry with the SPA Health &amp; Safety Core Day</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you ready to kickstart or advance your career in the electrical industry? Obtaining the ECS Labourer Card is a crucial milestone that demonstrates your competence in assisting electricians in their installations. This card not only opens doors for new opportunities but also ensures that you are recognized as a qualified professional in the field. One of the most efficient ways to qualify for this essential certification is by completing the SPA Health &amp; Safety Core Day, offered by MJ Electrical Training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why is the ECS Labourer Card Important?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ECS Labourer Card is a must-have for anyone looking to start or further their career in the electrical industry. It signifies that you are competent to assist electricians in their electrical installations under supervision, ensuring safety and efficiency on the job. While advanced qualifications like the JIB Gold Card require extensive training and experience, the ECS Labourer Card provides a valuable entry point for newcomers, trainees, and those aiming to become fully qualified electricians.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pathways to the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training outlines two primary routes to gaining the ECS Labourer Card, depending on your previous qualifications and experience:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route One</strong>: If you already hold approved JIB theory qualifications, you may be exempt from additional health and safety courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Two</strong>: If you do not hold these qualifications, you will need to complete an ECS-approved Health &amp; Safety Course. The SPA Health &amp; Safety Core Day is one of the most accessible and comprehensive options available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">SPA Health &amp; Safety Core Day: Your Gateway to ECS Health &amp; Safety Exemption</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day, offered by MJ Electrical Training for just &pound;174.00 (including VAT), is a one-day online face-to-face training course delivered via Teams or Zoom. Available every week, this course is designed to provide you with the essential health and safety knowledge required for the electrical industry. Completing this course will exempt you from the ECS Health &amp; Safety Assessment, streamlining your path to obtaining the ECS Labourer Card.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who Should Take This Course?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day is ideal for anyone looking to gain an ECS Labourers Card or complete an ECS Health &amp; Safety Exemption:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Practising electricians looking to formalise their safety training.</li><li fr-original-style="" style="box-sizing: border-box;">Trainees and apprentices in the electrical industry.</li><li fr-original-style="" style="box-sizing: border-box;">Associated trade professionals such as electrical engineers, contracts managers, designers, consultants, surveyors, builders, and plumbers.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits of the SPA Health &amp; Safety Core Day</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Comprehensive Training</b>: The course covers all necessary aspects of health and safety in the electrical industry, ensuring you are well-prepared for your role.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Flexible Learning</b>: Delivered online, you can complete the training from the comfort of your home or office, making it convenient and accessible.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Certification</b>: Upon completion, you will receive a certificate that can be used to evidence you meet the H&amp;S requirements for the ECS Labourer Card.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Opportunities with the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Obtaining the ECS Labourer Card allows you to progress into employment and onto further qualifications, such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification (2392-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Certificate in Building Regulations for Electrical Installation Contractors in Dwellings (2393-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Initial Verification (2391-50)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in the Periodic Inspection (2391-51)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Inspection and Testing (2391-52)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 4 Higher Professional Diploma in Building Services Engineering (4467-04)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To qualify for the ECS Labourer Card, not only must you have an ECS-approved H&amp;S course, but you must also demonstrate active engagement in the electrotechnical sector. This proof can be provided through:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An application by your employer via the ECS Employer Portal.</li><li fr-original-style="" style="box-sizing: border-box;">A written reference from your current employer on company-headed paper, stating your role as an electrical labourer, start date, and signed by an authorised person.</li><li fr-original-style="" style="box-sizing: border-box;">Confirmation of your contract duration from an agency if you are working through one.</li><li fr-original-style="" style="box-sizing: border-box;">Documented proof of enrolment in a related electrical course from your educational institution.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, you can submit an offer letter, employment contract, or recent payslip from a reputable business within the industry. These documents validate your eligibility and expertise, completing the ECS Labourer Card application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Verify and Stay Updated</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">While every effort is made to provide accurate and up-to-date information, it is essential to verify the current application criteria by visiting the <a href="https://www.ecscard.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">ECS Website</a>. Keeping informed ensures that you meet all requirements and avoid any potential issues during the application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Conclusion</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking the SPA Health &amp; Safety Core Day is a strategic move for anyone looking to advance their career in the electrical industry. Not only does it provide essential health and safety training, but it also qualifies you for the ECS Labourer Card, a vital certification for gaining employment and furthering your career.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol in the SPA Health &amp; Safety Core Day with MJ Electrical Training today. Equip yourself with the knowledge and certification needed to excel in the dynamic and rewarding field of electrical installations. Your journey to becoming a fully qualified electrician starts here!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

ECS Card Health & Safety Course Bromley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training has the largest centre network in the UK, with City &amp; Guilds exams available every week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Final exams for the 18th Edition Wiring Regulations, Part P Building Regulations, <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ECS Health &amp; Safety Courses&nbsp;</strong>and CSCS Green Labourers Health &amp; Safety in a Construction Environment are available weekly in Dover.</p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://mjelectricaltraining.co.uk/exam-venue/safety-passport/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Learn More @ MJ Electrical Training &gt;&gt;</span></strong></a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take the First Step Towards a Successful Career in the Electrical Industry with the SPA Health &amp; Safety Core Day</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you ready to kickstart or advance your career in the electrical industry? Obtaining the ECS Labourer Card is a crucial milestone that demonstrates your competence in assisting electricians in their installations. This card not only opens doors for new opportunities but also ensures that you are recognized as a qualified professional in the field. One of the most efficient ways to qualify for this essential certification is by completing the SPA Health &amp; Safety Core Day, offered by MJ Electrical Training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why is the ECS Labourer Card Important?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ECS Labourer Card is a must-have for anyone looking to start or further their career in the electrical industry. It signifies that you are competent to assist electricians in their electrical installations under supervision, ensuring safety and efficiency on the job. While advanced qualifications like the JIB Gold Card require extensive training and experience, the ECS Labourer Card provides a valuable entry point for newcomers, trainees, and those aiming to become fully qualified electricians.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pathways to the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">MJ Electrical Training outlines two primary routes to gaining the ECS Labourer Card, depending on your previous qualifications and experience:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route One</strong>: If you already hold approved JIB theory qualifications, you may be exempt from additional health and safety courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2.&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Two</strong>: If you do not hold these qualifications, you will need to complete an ECS-approved Health &amp; Safety Course. The SPA Health &amp; Safety Core Day is one of the most accessible and comprehensive options available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">SPA Health &amp; Safety Core Day: Your Gateway to ECS Health &amp; Safety Exemption</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day, offered by MJ Electrical Training for just &pound;174.00 (including VAT), is a one-day online face-to-face training course delivered via Teams or Zoom. Available every week, this course is designed to provide you with the essential health and safety knowledge required for the electrical industry. Completing this course will exempt you from the ECS Health &amp; Safety Assessment, streamlining your path to obtaining the ECS Labourer Card.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who Should Take This Course?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The SPA Health &amp; Safety Core Day is ideal for anyone looking to gain an ECS Labourers Card or complete an ECS Health &amp; Safety Exemption:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Practising electricians looking to formalise their safety training.</li><li fr-original-style="" style="box-sizing: border-box;">Trainees and apprentices in the electrical industry.</li><li fr-original-style="" style="box-sizing: border-box;">Associated trade professionals such as electrical engineers, contracts managers, designers, consultants, surveyors, builders, and plumbers.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits of the SPA Health &amp; Safety Core Day</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Comprehensive Training</b>: The course covers all necessary aspects of health and safety in the electrical industry, ensuring you are well-prepared for your role.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Flexible Learning</b>: Delivered online, you can complete the training from the comfort of your home or office, making it convenient and accessible.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Certification</b>: Upon completion, you will receive a certificate that can be used to evidence you meet the H&amp;S requirements for the ECS Labourer Card.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Opportunities with the ECS Labourer Card</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Obtaining the ECS Labourer Card allows you to progress into employment and onto further qualifications, such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification (2392-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Certificate in Building Regulations for Electrical Installation Contractors in Dwellings (2393-10)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Initial Verification (2391-50)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in the Periodic Inspection (2391-51)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 3 Award in Inspection and Testing (2391-52)</li><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds Level 4 Higher Professional Diploma in Building Services Engineering (4467-04)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To qualify for the ECS Labourer Card, not only must you have an ECS-approved H&amp;S course, but you must also demonstrate active engagement in the electrotechnical sector. This proof can be provided through:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An application by your employer via the ECS Employer Portal.</li><li fr-original-style="" style="box-sizing: border-box;">A written reference from your current employer on company-headed paper, stating your role as an electrical labourer, start date, and signed by an authorised person.</li><li fr-original-style="" style="box-sizing: border-box;">Confirmation of your contract duration from an agency if you are working through one.</li><li fr-original-style="" style="box-sizing: border-box;">Documented proof of enrolment in a related electrical course from your educational institution.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, you can submit an offer letter, employment contract, or recent payslip from a reputable business within the industry. These documents validate your eligibility and expertise, completing the ECS Labourer Card application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Verify and Stay Updated</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">While every effort is made to provide accurate and up-to-date information, it is essential to verify the current application criteria by visiting the <a href="https://www.ecscard.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">ECS Website</a>. Keeping informed ensures that you meet all requirements and avoid any potential issues during the application process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Conclusion</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking the SPA Health &amp; Safety Core Day is a strategic move for anyone looking to advance their career in the electrical industry. Not only does it provide essential health and safety training, but it also qualifies you for the ECS Labourer Card, a vital certification for gaining employment and furthering your career.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol in the SPA Health &amp; Safety Core Day with MJ Electrical Training today. Equip yourself with the knowledge and certification needed to excel in the dynamic and rewarding field of electrical installations. Your journey to becoming a fully qualified electrician starts here!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

ECS Card Health & Safety Course Dover

ECS Card Health & Safety Course Liverpool

ECS Card Health & Safety Course Newcastle

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR</strong>: ADULT FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Francesca Riccardi is a literary agent at Kate Nash Literary Agency. She has previously worked in sales roles at HarperCollins, Constable &amp; Robinson, Atlantic Books (where she was recognised as a 2017 Bookseller Rising Star), and most recently was sales and marketing director for Canelo. She has worked with authors including Holly Seddon, Rachel Lynch, Cesca Major, Robert Fabbri, Marion Todd, M C Beaton, Catherine Ryan Howard, and Phil Rickman.</span></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Francesca is looking for character-driven popular commercial fiction with a strong voice and sense of place. She is particularly interested in crime, thriller, mystery books set in aspirational or unusual locations, and historical fiction, particularly adventure fiction that showcases lesser known experiences and/or female and diverse voices.</span></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Francesca would like you to submit a covering letter, 1 page synopsis and the first 5000 words of your manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Francesca is kindly offering one free session for low income/under-represented writers. </em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 14 October 2024</strong></p>

LOOKING FOR: ADULT FICTION
Francesca Riccardi is a literary agent at Kate Nash Literary Agency. She has previously worked in sales roles at HarperCollins, Constable & Robinson, Atlantic Books (where she was recognised as a 2017 Bookseller Rising Star), and most recently was sales and marketing director for Canelo. She has worked with authors including Holly Seddon, Rachel Lynch, Cesca Major, Robert Fabbri, Marion Todd, M C Beaton, Catherine Ryan Howard, and Phil Rickman.
Francesca is looking for character-driven popular commercial fiction with a strong voice and sense of place. She is particularly interested in crime, thriller, mystery books set in aspirational or unusual locations, and historical fiction, particularly adventure fiction that showcases lesser known experiences and/or female and diverse voices.
Francesca would like you to submit a covering letter, 1 page synopsis and the first 5000 words of your manuscript in a single word document.
(In addition to the paid sessions, Francesca is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Thursday 24 October 2024

I Am In Print

ONE SPACE LEFT! 1st November Francesca Riccardi #Agent121. Looking for: ADULT FICTION

<p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);">Course Overview</span></strong></p><p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" style="margin: 0cm; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin: 0cm;">Teaching
the theory and practise of suicide intervention skills that can be applied in
any professional or personal setting, captured in a one-day event accredited by
City and Guilds of London. We use only the most experienced suicide prevention
trainers to deliver this unique learning experience: for anyone who seeks
greater understanding and confidence to intervene with people at risk of
suicide. </p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"> </span>













The
Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course
gives learners the knowledge and tools to understand that suicide is one of the
most preventable deaths and some basic skills can help someone with thoughts of
suicide stay safe from their thoughts and stay alive.&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 14px; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Course Content</span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SFAUSI is comprised of 4 parts, each 90 minutes duration. The
programme teaches and practices the skills and knowledge needed to identify
someone who may be thinking about suicide and competently intervene to help
create suicide- safety as a first aid approach.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 1&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Introduction to: the day;
     programme; ourselves and suicide prevention </span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Stigma, Survivors of
     bereavement by suicide and the Hidden Toll</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide thoughts and suicide
     behaviour</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Intention of behaviour Versus
     Outcome of behaviour</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Possible Causes of Suicidal
     thoughts</span></li></ul><div fr-original-style="" style="box-sizing: border-box;">Part 2</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide &ndash; the Ripple Effect</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Population-based approach to
     suicide prevention </span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Partnership working</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Working with attitudes and
     values</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">&ldquo;I&rsquo;m so glad you told me&rdquo; -
     Audio visual</span>&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;">Part 3</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Meeting the needs of a person
     who is thinking about suicide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide-Safety Guide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 1 &ndash; Recognising suicide
     and asking about suicide</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 2 &ndash; Understanding
     options </span><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt"><br fr-original-style="" style="box-sizing: border-box;"></span></li></ul><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Part 4</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="" fr-original-class="fr-close-ul" style="box-sizing: border-box;">&nbsp;<span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Step 3 &ndash; Safeguarding suicide</span></span></div></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide-safety and self-care</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">The risk assessment approach</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Suicide and suicide gestures</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-family: Calibri; font-size: 12pt; box-sizing: border-box;" fr-original-style="font-family:Calibri;font-size:12.0pt">Future learning&nbsp;</span></li></ul><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Format</span></strong></span></p><p id="isPasted" style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'>






</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">Taught
over 6 hours using tutor facilitated Socratic learning, tutor-led practise
session, mini lectures, group work and audio-visual presentations. This is a
highly interactive and emotionally engaging learning experience.&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Pre-training requirement</span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;">No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences.&nbsp;</span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Who should attend?&nbsp;</span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;">Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members.&nbsp;</span></p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'><span style="font-size: 14px; font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-size: 14px; font-family: Calibri, sans-serif;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accreditation</strong>
</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">&nbsp;</p><p style='font-size: medium; font-family: "Times New Roman", serif; margin: 0cm; color: rgb(0, 0, 0); box-sizing: border-box;' fr-original-style='margin-right:0cm;margin-left:0cm;font-size: medium;font-family:"Times New Roman",serif;margin:0cm;margin-top: 0cm;margin-bottom: 0cm;color: rgb(0, 0, 0);'>













</p><p style="margin: 0in; font-family: Calibri; font-size: 12pt; color: black; box-sizing: border-box;" fr-original-style="margin:0in;font-family:Calibri;font-size:12.0pt;color:black">Participants
can choose to register for the City and Guilds accredited unit of learning for
an additional fee of &pound;85 per person. This involves completion of a written
assignment. </p>

Course Overview


Teaching
the theory and practise of suicide intervention skills that can be applied in
any professional or personal setting, captured in a one-day event accredited by
City and Guilds of London. We use only the most experienced suicide prevention
trainers to deliver this unique learning experience: for anyone who seeks
greater understanding and confidence to intervene with people at risk of
suicide. 
   The
Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course
gives learners the knowledge and tools to understand that suicide is one of the
most preventable deaths and some basic skills can help someone with thoughts of
suicide stay safe from their thoughts and stay alive. 


Course Content
SFAUSI is comprised of 4 parts, each 90 minutes duration. The
programme teaches and practices the skills and knowledge needed to identify
someone who may be thinking about suicide and competently intervene to help
create suicide- safety as a first aid approach. 
Part 1 
Introduction to: the day; programme; ourselves and suicide prevention
Stigma, Survivors of bereavement by suicide and the Hidden Toll
Suicide thoughts and suicide behaviour
Intention of behaviour Versus Outcome of behaviour
Possible Causes of Suicidal thoughts
Part 2
Suicide – the Ripple Effect
Population-based approach to suicide prevention
Partnership working
Working with attitudes and values
“I’m so glad you told me” - Audio visual
Part 3
Meeting the needs of a person who is thinking about suicide
Suicide-Safety Guide
Step 1 – Recognising suicide and asking about suicide
Step 2 – Understanding options
Part 4
Step 3 – Safeguarding suicide
Suicide-safety and self-care
The risk assessment approach
Suicide and suicide gestures
Future learning


Format


 
Taught
over 6 hours using tutor facilitated Socratic learning, tutor-led practise
session, mini lectures, group work and audio-visual presentations. This is a
highly interactive and emotionally engaging learning experience. 


Pre-training requirement


No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences. 


Who should attend? 


Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members. 


Accreditation

 
  
Participants
can choose to register for the City and Guilds accredited unit of learning for
an additional fee of £85 per person. This involves completion of a written
assignment. 

Changing Minds Training

Suicide First Aid

Public Suicide First Aid through Understanding Suicide Intervention (SFAUSI)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Welcome</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hello and welcome to our 1-day Introduction to Coaching.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join Colin Brett, Founder, and Director of Training, who facilitates these free learning days online. If you select which day you&#39;d like to attend on our website we&rsquo;ll reserve and confirm a space for you.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Free?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We recognise that signing up to a coach training involves work, time, effort, energy, finance and commitment. We thought the opportunity to join us for an experiential day may be useful in your decision-making process. Although the majority of those joining will be exploring training options, these days are also about &lsquo;coach education&rsquo; for those who would like to learn more about it&hellip;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This day may be a good investment of your time if:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;re curious about what coaching actually is</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;ve never tried it before, but would like to</li><li fr-original-style="" style="box-sizing: border-box;">You want to change career direction</li><li fr-original-style="" style="box-sizing: border-box;">Coach training would be an augment to your current skillset/role</li><li fr-original-style="" style="box-sizing: border-box;">Coaching is an approach you&#39;d like to bring into your current organisation</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;d like to gain a practical understanding of what coaching is and how to do it</li><li fr-original-style="" style="box-sizing: border-box;">An opportunity to explore our approach to training would be useful</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What does the day offer?&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s a day-long experiential opportunity for you to explore coaching in a safe, engaged environment. You will leave with a clear understanding of what coaching is and isn&#39;t; how it sits along-side the other talking modalities; what it would be like to train with us, and whether professional coach training is for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">During the day we will work through topics such as:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Contracting and the importance of it</li><li fr-original-style="" style="box-sizing: border-box;">Core Competencies (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Comparisons between Formal and Informal Coaching</li><li fr-original-style="" style="box-sizing: border-box;">Definitions (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Practice Sessions (am and pm for comparison)</li><li fr-original-style="" style="box-sizing: border-box;">Live Coaching Demonstration and a Feedback Session based on it</li><li fr-original-style="" style="box-sizing: border-box;">Levels of Listening</li><li fr-original-style="" style="box-sizing: border-box;">Questioning</li><li fr-original-style="" style="box-sizing: border-box;">Q&amp;A Session</li><li fr-original-style="" style="box-sizing: border-box;">and more..!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About Coaching Development:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.coachingdevelopment.com/" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Coaching Development</a> has been established for over 20 years and is one of the premier international coach training institutes. Based in the UK, we have trained hundreds of coaches across the world and are proud to state that the majority of our graduates come to us via personal recommendation. The programmes we offer will equip you to practice in any sector: executive, business, individual, wellness, academia, fitness, therapeutic and many more; they are aimed at developing your skillset as a coach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our promise to you:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No selling! We will not attempt to sell our programmes to you, this day is a safe learning space.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">We will be open and honest with you and tell you anything you want to know about us, our approach and our training.</li><li fr-original-style="" style="box-sizing: border-box;">This free day embodies Coaching Development&rsquo;s usual approach to training offering the deepest professional integrity, incorporating highly experiential, in-depth, adult-to-adult development.</li><li fr-original-style="" style="box-sizing: border-box;">Our commitment to your learning - we will be clear about the objectives for the day and partner with you to meet these.</li><li fr-original-style="" style="box-sizing: border-box;">Opportunities to practice, take advantage of feedback, collaborate and experience practical translation of the skillset.</li><li fr-original-style="" style="box-sizing: border-box;">Our training material is accredited by the International Coach Federation - the leading global body for professional coaching and coaches.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;If you&rsquo;d like an informal chat about any aspects of the introductory day or our training you&rsquo;re very welcome to give Isy a call on: 020 8541 1313 or visit : <a href="//www.coachingdevelopment.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.coachingdevelopment.com</a>&nbsp;</p>

Coaching Development Ltd

An ICF accredited coach training programme.

Coaching Development's FREE Introduction to Coaching Day

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre</p><p>The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects.</p></div><div id="course-pills-2"><h4>The Data Centre, it?s Importance and Causes for Downtime</h4><h4>Data Centre Standards and Best Practices</h4><h4>Data Centre Location, Building and Construction</h4><ul><li>Selecting appropriate sites and buildings and how to avoid pitfalls<br />Various components of an effective data centre and supporting facilities setup</li></ul><h4>Raised Floor/Suspended Ceiling</h4><ul><li>Uniform, concentrated and rolling load definitions<br />Applicable standards<br />Raised Floor guidelines<br />Signal Reference Grid, grounding of racks<br />Disability act and regulations<br />Suspended ceiling usage and requirements</li></ul><h4>Light</h4><ul><li>Standards<br />Light fixture types and placement<br />Emergency lighting, Emergency Power Supply (EPS)</li></ul><h4>Power Infrastructure</h4><ul><li>Power infrastructure layout from generation to rack level<br />ATS and STS systems<br />Redundancy levels and techniques<br />Three-phase and single-phase usage<br />Power distribution options within the computer room<br />Power cabling versus bus bar trunking<br />Bonding versus grounding<br />Common Mode Noise and isolation transformers<br />Distribution boards, form factors and IP-protection grades<br />Power quality guidelines<br />Real power versus apparent power<br />How to size and calculate load in the data centre Generators<br />Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option<br />Battery types, correct selection and testing<br />Thermo-graphics</li></ul><h4>Electro Magnetic Fields</h4><ul><li>Electrical fields and magnetic fields definitions and units of measurements<br />Sources of EMF<br />Effects of EMF on human health and equipment<br />(H)EMP<br />Standards<br />EMF shielding solutions</li></ul><h4>Equipment Racks</h4><ul><li>Rack standards, properties and selection criteria<br />Security considerations<br />Power rail/strip options</li></ul><h4>Cooling Infrastructure</h4><ul><li>Temperature and humidity recommendations<br />Cooling measurement units and conversion rates<br />Sensible and latent heat definitions<br />Differences between comfort and precision cooling<br />Overview of different air conditioner technologies<br />Raised floor versus non-raised floor cooling<br />Placement of air conditioner units and limitations to be observed<br />Supplemental cooling options<br />Cold aisle/hot aisle containment</li></ul><h4>Water Supply</h4><ul><li>Importance of water supply and application areas<br />Backup water supply techniques</li></ul><h4>Designing a Scalable Network Infrastructure</h4><ul><li>The importance of a Structured Cabling System<br />Planning considerations<br />Copper and Fiber cable technology and standards<br />ANSI/TIA-942 Cabling hierarchy and recommendations<br />Testing and verification<br />SAN storage cabling<br />Network redundancy<br />Building-to-building connectivity<br />Network monitoring system requirements</li></ul><h4>Fire Suppression</h4><ul><li>Standards for fire suppression<br />Detection systems<br />Various total flooding fire suppression techniques and systems, their benefits and disadvantages<br />Handheld extinguishers<br />Signage and safety<br />Regulatory requirements and best practices</li></ul><h4>Data Centre Monitoring</h4><ul><li>Data centre monitoring requirements<br />EMS versus BMS<br />Water leak detection systems<br />Notification options and considerations</li></ul><h4>Operational Security and Safety Practices</h4><ul><li>Data centre security layers<br />Physical, infrastructure and organisational security<br />Safety measures and essential signage</li></ul><h4>Labelling</h4><ul><li>Choosing a labelling scheme<br />Recommended labelling practices<br />Network labelling</li></ul><h4>Documentation</h4><ul><li>How to setup proper documentation<br />Document management policies and procedures</li></ul><h4>Cleaning</h4><ul><li>Cleaning practices for the data centre</li></ul><h4>MTBF/MTTR</h4><ul><li>Standards and definitions<br />Calculation models<br />The ?real? value</li></ul><h4>Maintenance Contracts/SLA/OLA</h4><h4>EXAM: Certified Data Centre Professional</h4></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

IT Certifications

Construction Design & Management (CDM)

Certified Cloud Security Professional (CCSP)

AWS Certified Cloud Practitioner

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Professional (CDCP)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Be it a career change, an exciting new hobby, perfecting existing skills or simply enhancing professional employment prospects&ndash; we help you unlock creativity through our industry aligned all-encompassing Graphic Design Course.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">" Having done my level 1 and level 2 in graphic design, I felt that I still had gaps in my knowledge and I wasn&#39;t comfortable with what I knew. I signed up with Blue Sky Graphics and I am really glad I did. I am definitely better now than when I started and this is all thanks to my tutor and Blue Sky Graphics 🙂 "</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section data-id="a1c66d1" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="a6cdb97" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="adfa4f2" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A Comprehensive Advanced Course</strong></p></div><div data-id="8058df1" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course is a structured academic and industry aligned advanced course suitable for complete beginners, intermediates or those wanting to improve their existing skill set. The graphic design course is comprehensive and through our teaching methodology is designed to train participants to become professional Graphic Designers. There is an emphasis on corporate illustration, composition, painting and logos as well as advertisement designs while focusing on vectors, lines, features, shapes, and spaces. All this will be integrated into how graphic elements are printed after they are processed in graphic design software for the purpose of visually illustrating emotions and messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">During the course you will be exposed to:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">advertisements, magazines, newspapers, corporate graphic designs particular to company cultures and brand identity, stationery, letterheads, business cards, logos, books, packaging and much more.</strong></p></div><div data-id="68acc2a" data-element_type="widget" data-widget_type="image.default" fr-original-style="" style="box-sizing: border-box;"><img width="1024" height="692" alt="" data-srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" data-src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" data-sizes="(max-width: 1024px) 100vw, 1024px" src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" sizes="(max-width: 1024px) 100vw, 1024px" srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div data-id="e3de655" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course teaches you to understand and learn how to operate a labyrinthine yet amazing world of Adobe software. With this software we explore the uses of words, shapes, textures, forms, sizes and colours to communicate by combining ideas and images to make a new concept. Graphic design through common misconception is not just about layout and typography, but much more about ideas behind visual meaning. Graphic design can make a company more successful in the world if it makes communication smart, attractive and able to captivate its audience. Graphic design can effectively be used by businesses to make (or break) their brand identity, increase sales, promote web traffic or promote services and products through advertising on their websites to convey complex data to its readers in a clear way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Elements of graphic design include:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Colour, Size, Texture, Line, Shape, Space and, Form</strong>. It is important that each element is understood correctly, and this is one of the key principles we teach on our graphic design course. In other terms, graphic design communicates certain ideas or messages through visuals. These visuals can be as simple as a business logo, or as complex as pages of web design. This course goes beyond just the practical side of graphic design and includes the theory and substance behind modern graphic design.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your teacher will guide you on:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What salary you can expect at the start of your career?<br fr-original-style="" style="box-sizing: border-box;">How to get new clients for your business for freelance designers ?<br fr-original-style="" style="box-sizing: border-box;">How to find work for the new graphic designer starting out in the big world?<br fr-original-style="" style="box-sizing: border-box;">How to quickly integrate into the graphic design field?<br fr-original-style="" style="box-sizing: border-box;">How to combine working from home versus working at a studio ?</p></div><div data-id="9eeb2d6" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section><section data-id="9dd6ca4" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="c7b1c39" data-element_type="column" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="d1226d1" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(44, 132, 238); box-sizing: border-box;" fr-original-style=" color: rgb(44, 132, 238);">Begin one-to-one online learning with your very own private tutor</h2></div></div></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/0832ed64-c289-46fe-8a61-ae4fb9d9c688/14e85caa-6eee-4593-8ec3-48bdfc839153/original.webp" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Interested?</h2></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course is 7 months long, consisting of 1 hour 30 minutes of online one-to-one sessions. When you enrol at Blue Sky Graphics expect at least 90 minutes of class sessions and 2 &ndash; 4 hours of homework per week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If we accommodate the course delivery into a shorter time frame, (for e.g. over 4 months instead of 7 months the Flexi 3 doubles from &pound;265.00 to &pound;450.00 over 4 months) the instalment is billed at the delivery rate.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The cost of traditional schooling is typically more expensive than online courses, but in the end it all comes down to how good the tutors are. With our online courses you can gain skills that are a necessity for graphic design remotely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&rsquo;s right! Learn the skills needed to use Photoshop, Illustrator, InDesign and portfolio!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online courses cost &pound;1799.00 (VAT inclusive) with no extra hidden costs and there are affordable instalment options too. Pay via debit or credit card or use a payment plan. A deposit of &pound;294.00 is required to secure your position.</p></div></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><br fr-original-style="" style="box-sizing: border-box;"></div>

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