759 Courses in Leicester

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

City and Guilds level 2 Award in Entrant and Entry Controller for Confined Spaces (Medium Risk) - 6160-09 - This course is designed to provide delegates that need to enter confined spaces and hazardous areas with an in-depth understanding of the Legal requirements and the associated legislation, hazard identification and suitable control measures. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-09-city-and-guilds-level-2-award-in-entrant-and-entry-controller-for-confined-spaces-(medium-ri/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

The duty of care is a legal requirement and comes with the job role for any Care worker. It is part of the code of conduct for healthcare support workers and adult social care workers in England and applies as soon as someone receives treatment or care. Employees also have a duty of care to other workers.

This course will explore what we mean when we say someone has dementia. The course will challenge you to think more about how we can best care for and support people with dementia.

I Stress, Eustress, We All Stress Stress is a natural response, and not all stress is bad—eustress can motivate and enhance performance, while distress can overwhelm.  We believe everyone can control stress through recognition, self-care and conversation. Let’s turn stress into a catalyst for growth, not burnout. Ready to rethink how you handle stress? Workshop outline:  Stress and mental health  Eustress and distress  Discuss approaches to coping with stress  Explore what might be helpful to promote self-care  Practice conversation starters  Self-care and wellbeing resources Our 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact

I am a DJ with over 20 years of experience playing for crowds at some of the most well-respected venues, events, and festivals across the globe. I have played DJ sets for crowds of anywhere between a small, intimate group, right up to over 10,000 people at events such as 'Burning Man' in the USA.    My styles can either be of a dance tempo involving deep, melodic, trance-inducing beats, which are perfect for any dancefloor space large or small.   Or I have many years of experience in selecting the perfect eclectic soundtrack for sunset moments, chill-out spaces, or creating magical background atmospheres within various events and spaces.   For all enquiries, please contact me here.

As a qualified crystal healer, I can come to your home and provide a 1hr crystal healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment.   I can also free the body from any negative energies and restore positive balance and harmony within. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.

As a qualified Reiki master, I can come to your home and provide a 1hr Reiki healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.

I occasionally organise one-off events such as outdoor sound journeys & gong baths in magical woodland locations, peaceful parks or on beautiful beaches. Sometimes under the stars with a fire. Any upcoming events like this will be listed HERE (Eventbrite). So be sure to check regularly.   I also occasionally organise all-night puja events. Guests are invited to bring comfy bedding and everything they need to spend a whole night sleeping to the subtle healing frequencies of gongs and other powerful healing instruments that continue throughout the whole night. These events will begin with a welcome ceremony, followed by a beautiful meditation session. After this, we all lay down, get comfortable, relax and slowly fall into a beautiful deep sleep. In the morning we gently awaken feeling refreshed, revitalised and re-energised. Any upcoming events like this will be listed here. So be sure to check regularly.

I am also available for various events such as festivals, corporate functions, weddings, etc. I regularly receive bookings across the UK, in Europe and beyond. I have provided sound journeys & gong baths in gardens, halls, marquees, tents, private villas and even upon large private boats! Anything is possible… Please contact me with your enquiry.