RFID training course description This training course focuses on the technologies used in Radio Frequency Identification (RFID). What will you learn Describe the RFID architecture. Design RFID systems. Evaluate tag types. Recognise common RFID problems. RFID training course details Who will benefit: RFID technologists and system engineers. Prerequisites: RF fundamentals. Duration 2 days RFID training course contents What is RFID? Review of RF basics, what is RFID, RFID history, RFID base system architecture, frequency bands used by RFID, comparison with barcodes. RFID applications Supply chain, asset tracking, theft reduction, retail, access control, tolls. Tags Tag features, types of tag, passive and active, chips, read only, read write, affixing tags, selecting location to affix a tag, tag orientation and location, tag stacking, impact of rate of movement, tag data formats. Interrogators/readers Interrogation zones, interrogator types, antennas, read distance tests, multiple interrogators, synchronisation, dense interrogator environment issues. RFID peripherals. Standards and regulations Global regulatory requirements, regional regulatory requirements, ISO, ETSI, FCC, EPC, safety regulations/issues. Testing and troubleshooting Read rate problems, improperly tagged items, tag failure. RFID system design Antenna types, interference, antenna location and spacing, how many antennas? How many interrogators? tag types, grounding considerations, cabling, site diagrams.
OpenView training course description A hands-on course focusing on network management using HP OpenView network node manager on Microsoft Windows or UNIX. What will you learn Recognise the benefits of ADSL. Describe the network management architecture. Use HP OpenView. Diagnose faults using HP OpenView. Recognise the MIB structure. OpenView training course details Who will benefit: Technical staff wanting to learn DNS. Prerequisites: TCP/IP Foundation Duration 2 days OpenView training course contents Network management What is network management?, Benefits, issues, demonstration. Getting started with HP OpenView Starting HP OpenView, IP discovery, IP monitoring, controlling IP discovery. Using HP OpenView Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIB's, The protocol. HP OpenView SNMP configuration HP OpenView alarm browser HP OpenView alarms, alarm categories, filtering alarms, alarm details window. MIB's MIB1, MIB2, The MIB2 groups, additional MIB's, MIB compilers, vendor MIB's. HP OpenView MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route HP OpenView fault management Alarms, polling, fault management, setting thresholds and configuring traps.
TETRA training course description This 2 day training course covers the network architecture required for TETRA. It also looks at the Air Interface, TETRA Functions and Procedures. What will you learn Describe the TETRA Architecture Describe the Air Interface Explain the TETRA Functions Explain the TETRA Procedures TETRA training course details Who will benefit: Anyone working with TETRA. Prerequisites: None. Duration 2 days TETRA training course contents Introduction History of PMR, ETSI development, Tetra function, Tetra markets, Tetra standards, Tetra supplier base, Tetra Release 1, Tetra Release 2. Network Architecture Mobile network Identity, Mobile stations, Base station, Switching & Management, Addresses & Identitie. Air Interface Modulation, TDMA Format, FD, Framin, Burst format, Traffic Channel TCH, Dedicated Channel DCC, Common Control Channel CCC, Signalling Channel SCH, Logical Control mapping LCM, Protocol stack, Voice coded. TETRA Functions Trunked mode operation, User hierarchies, Individual calling, Group calling, Supplementary services, Voice and Data, Data services, Direct mode operation, Tetra WAP, Circuit mode priorities, Circuit mode data, Packet mode data, Discrete and Ambient listening. Automatic vehicle locator. TETRA Procedures MS operational modes, Mobility management, Cell selection, Security & Authentication, Decryption options, Cell setup, Channel assignment, Network management - internal, Network management -external, PSTN Gateway, ISDN Gateway, Control Room Gateway.
H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.
About this training course This 5 full-day course will provide a comprehensive understanding of the design of circulating fluidized bed (CFB) boilers. The design of all CFB boiler components and equipment including furnace, cyclones, economizers, superheaters, reheaters, loop seals, expansion joints, refractory, and L-valves will be covered in detail. All potential operating problems and major operating problems, corrective actions and maintenance required for CFB boilers will be covered thoroughly. This course will focus on designing CFB boilers that have the highest efficiency, and maximum longevity and capacity factor. All the common problems encountered in CFB Boilers will be discussed in detail.This includes thermally induced failures, anchor system induced failures, water walls tube failures, NMEJ damages, clinker formation, refractory damages, APH tube chock-up, erosion and corrosion. The solutions to each of these problems will be presented. All repair and refurbishment methods, preventive and predictive maintenance required for CFB boilers will be covered in-depth. Several studies have confirmed that CFB boilers are the best method for power generation.This is due to their fuel flexibility, and lowest electricity cost among all types of boilers. This technology is in great demand due to various other advantages such as lower emissions as compared to other types of boilers and has a carbon footprint well below the norms laid down by the World Bank emission requirements. This course is a MUST for anyone who is involved in the design, operation or maintenance of circulating fluidized bed boilers, because it covers how these boilers are designed and provides guidelines and rules that ensure the CFB boilers have great performance. This course will also provide up-dated information in respect to the design of supercritical once-through CFB boilers and ultra supercritical CFB boilers. Training Objectives Circulating Fluidized Bed Boiler Design: Gain a thorough understanding of the best design methods of circulating fluidized bed boilers. Design of Circulating Fluidized Bed Boiler: Components and Systems: Learn all the techniques used to design CFB boiler equipment and systems including furnace, cyclones, economizers, superheaters, reheaters, loop seals, expansion joints, refractory, and L-valves. Design of Circulating Fluidized Bed Boiler to Achieve Highest Efficiency, and Best Performance and Economics: Gain a thorough understanding of all the methods used to design CFB boilers having the highest efficiency, longevity and capacity factor as well as best economics. Circulating Fluidized Bed Boiler Equipment: Learn about various equipment of circulating fluidized bed boilers including: furnaces, cyclones, economizers, superheaters, reheaters, ammonia injection systems, electrostatic precipitators, polishing dry scrubbers, fuel and sorbent feeding systems, bottom ash handling and extraction systems and materials. Circulating Fluidized Bed Boiler Environmental Emissions: Learn about the monitoring and control of environmental emissions from circulating fluidized boilers. Circulating Fluidized Bed Boiler Instrumentation and Control Systems: Learn about the latest instrumentation and control systems of circulating fluidized bed boilers. Circulating Fluidized Bed Boiler Reliability and Testing: Increase your knowledge of predictive and preventive maintenance, reliability and testing of circulating fluidized bed boilers. Circulating Fluidized Bed Boiler Selection and Applications: Gain a detailed understanding of the selection considerations and applications of circulating fluidized bed boilers. Circulating Fluidized Bed Boiler Maintenance: Learn all the maintenance activities required for circulating fluidized bed boilers, to minimize their operating cost and maximize their efficiency, reliability, and longevity. Circulating Fluidized Bed Boiler Refurbishment, and Life Extension Methods: Learn about life cycle cost, profitability, refurbishment, and life extension methods for all types of circulating fluidized bed boilers. Circulating Fluidized Bed Boiler Commissioning: Understand all the commissioning requirements of circulating fluidized bed boilers. Circulating Fluidized Bed Boiler Codes and Standards: Learn all the codes and standards applicable for circulating fluidized bed boilers. Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: 'POWER GENERATION HANDBOOK' published by McGraw-Hill in 2012 (800 pages) Design of Circulating Fluidized Bed Boiler manual (600 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
NNMi for engineers training course description A hands on course focusing on network management using Network Node Manager (NNMi) on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use NNMi. Diagnose faults using NNMi. Recognise the MIB structure. NNMi for engineers training course details Who will benefit: Network administrators. Network operators. Those wishing to find out more about how their NNMi works. Prerequisites: TCP/IP foundation for engineers Duration 2 day NNMi for engineers training course content Network management What is network management? Benefits, issues, demonstration. Getting started with NNMi Starting NNMi, IP discovery, IP monitoring, controlling IP discovery. Using NNMi Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIBs, The protocol. NNMi SNMP configuration NNMi alarm browser NNMi alarms, alarm categories, filtering alarms, alarm details window. MIBs MIB1, MIB2, The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. NNMi MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route NNMi fault management Alarms, polling, fault management, setting thresholds and configuring traps.
Session Border Controllers course description A hands on course covering Session Border Controllers with a focus on the technical workings of features commonly found in Session Border Controllers. Hands on practicals follow each major theory session. What will you learn Explain how Session Border Controllers work. Explain the SIP call flow using a SBC. Deploy Session Border Controllers Describe the features found in Session Border Controllers. Session Border Controllers course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive SIP for engineers Duration 2 days Session Border Controllers course contents SIP review Signalling, media, RTP, SIP, peer to peer, SIP proxies, SIP call flows. Hands on: SIP packet analysis. Session Border Controllers What is a SBC? SBC features, peering scenario, access scenario, NNI SBC, UNI SBC, enterprise SBC. Hands on: SBC call flows SBC topology hiding Header privacy, B2BUA. Hands on: Header analysis. Session control Call admissions, QoS, statistics and billing, redundancy and scalability. Hands on: SBC session control SBC and NAT NAT traversal, STUN, ICE, NAT and SIP, NAT and RTP. Hands on: SBC and NAT traversal. SBC and security DoS, access control, encryption, authentication, toll fraud, regulatory issues, lawful intercept. Hands on: Security. Interoperability mediation Manipulating SIP headers, IMS, IETF, TISPAN, SIP-I. SBC interworking.
Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.
Ansible training course description The course focusses on the use of ansible for network devices instead of its usual server use case. The course progresses from the basics of ansible and playbooks onto using network specific modules including NAPALM. The use Jinja2 templating with ansible is also studied. Hands on sessions with ansible configuring routers and switches follow all major sections. What will you learn Automate tasks with ansible. Write ansible playbooks. Configure network devices with ansible. Troubleshoot network devices with ansible. Use ansible network modules. Use jinja2 templates with ansible. Ansible training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 2 days Ansible training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible, enabling SSH on network devices. Ansible architecture How ansible 'normally' works, Agentless, SSH, ansible and Python, modules, how ansible work on network devices, Configuration management, inventories, playbooks, modules, ansible.cfg. Hands on Getting started, running ad hoc commands. Playbooks ansible-playbook, users, YAML, plays, tasks, modules. ansible-vault. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Ansible network modules Built in modules, custom modules, return values. ansible-doc -l. connection: local, Cisco modules, Juniper module, Hands on Using modules for your network devices. Ansible templatings The template module, the assemble module, jinja2 templates, for, if else. Hands on Configuring network devices from templates. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Ansible and NAPALM Installation, napalm-ansible, NAPALM modules: napalm_diff-yang, napalm_get_facts, napalm_install_config, napalm_parse_yang, napalm_ping, napalm_translate_yang, napalm_validate. Hands on Using NAPALM modules in ansible.
Overview Learn how to deal with conflict more effectively through one of our training courses and you can save people a lot of time, money, stress, and distraction. We offer a range of market-leading mediation training courses: from half-day to five-day programmes, covering all areas of mediation. This includes workplace mediation, neighbourhood and family conflict, bullying and harassment, and commercial disputes.