- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
32 Courses in Leicester
Professional Customer Care
By Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
Bespoke Training
By The Leadership Wizard
Are you requiring additional training to support your or your teams skills but can't see what you need in our advertised training courses? Then get in touch to design training/teambuilding specific to you or your team. How does it work? A free 30 minute consultation to discuss what you would like to achieve from a bespoke training course. A written proposal of what training may look like along with costings is emailed to you within 3 days of the initial consultation. If the proposal is agreed, then a date and time is agreed with both parties. Trainings can be delivered on a one to one basis, or with small - large groups. Recent bespoke training have been delivered covering topics such asCommunicationCustomer serviceTime ManagementDelegationWhat does professionalism look like? Prices start from £75.00. Contact us directly to organise bespoke training.
Online Options
Show all 2355Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.
Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field. With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks. We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Hospitality Management Course 02: Concierge Course 03: Catering Management Course 04: Restaurant Management Course 05: Hotel Operations Training Course 06: Hotel Chief Accountant Training Course 07: Customer Service Management (CRM) Course 08: Customer Service Training Course 09: Business Etiquette and Professional Behavior Course 10: Developing Interpersonal Skills Course Course 11: Event Planning Course 12: Cost Control Process and Management Course 13: Customer Service Course 14: HACCP Training Course 15: Understanding Excellence In Customer Service For Hospitality Course 16: Finance and Cash management for Hospitality Course 17: Compliance & Business Risk Management Course 18: Microsoft Excel - Beginner, Intermediate & Advanced In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a comprehensive understanding of hospitality management principles and strategies. Develop the skills necessary for effective customer service and fostering excellence in guest experiences. Gain expertise in event planning, including logistics, coordination, and execution. Comprehend financial management and cash control processes specific to the hospitality industry. Understand and implement business etiquette and professional behavior standards. Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues. Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes. This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge. Current hospitality employees looking to advance their careers and expand their skill set. Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry. Professionals in related fields who wish to transition into the vibrant world of hospitality. Career path Hotel Manager: £25,000 - £70,000 per year Restaurant Manager: £20,000 - £50,000 per year Catering Manager: £20,000 - £45,000 per year Event Planner: £22,000 - £45,000 per year Customer Service Manager: £20,000 - £50,000 per year Financial Controller (Hospitality): £30,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Achieving Customer Service Excellence - PROUD Principle® (Online)
By PMR Training and Development Ltd
The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.
Automotive Services Manager
By Compete High
Overview With the ever-increasing demand for Automotive Services Manager in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Automotive Services Manager may be. Learning about Automotive Services Manager or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Automotive Services Manager . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Automotive Services Manager is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Automotive Services Manager course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Automotive Services Manager course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Automotive Services Manager course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Automotive Services Manager , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Automotive Services Manager , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Automotive Services Manager , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Automotive Services Manager course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to Automotive Service Management Introduction to Automotive Service Management 00:00 Module 2 Customer Service Excellence Customer Service Excellence 00:00 Module 3 Managing Workshop Efficiency Managing Workshop Efficiency 00:00 Module 4 Automotive Technologies and Innovation Automotive Technologies and Innovation 00:00 Module 5 Automotive Service and Marketing Automotive Service and Marketing 00:00
Description Vehicle Selling Professional Diploma Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales. The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers. Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates. A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential. At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors. Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction. Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance. Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations. The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals. Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales. What you will learn 1:Introduction to Vehicle Selling 2:Mastering the Art of Communication 3:The Vehicle Sales Process 4:Digital Marketing for Vehicle Sales 5:Building a Strong Inventory 6:Customer Service Excellence 7:Financing and Insurance Options 8:Sales Techniques and Strategies 9:Continuous Learning and Development 10:Building a Successful Vehicle Sales Career Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Business Management, Business Analysis & Business Performance Management Diploma Basics
By Online Training Academy
Embark on a transformative journey into the fundamental pillars of business mastery with our Business Management, Business Analysis & Business Performance Management Diploma Basics. In this comprehensive course, we unravel the secrets to thriving in the dynamic world of business, providing you with indispensable insights and skills to navigate the complexities of modern enterprises. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From mastering the nuances of effective communication and customer service to honing organizational and time management skills, each module is meticulously designed to equip you with the essential tools for success. Dive into the art of managing risk and recovery, exploring the delicate balance of motivation and counselling in a business context. Learn to strategically plan for business development and succession, ensuring longevity and prosperity. The course culminates with a deep dive into the critical realm of cash and credit management, providing you with a holistic understanding of business finance. Elevate your business acumen, enhance your leadership potential, and unlock the door to a world where business mastery meets lasting success. Course Curriculum Module 01: Foundations of Business Management Module 02: Understanding the Business Environment Module 03: Enhancing Organizational Skills Module 04: Effective Communication in Business Module 05: Customer Service Excellence Module 06: Risk Management and Recovery Strategies Module 07: Optimizing Time Management Module 08: Motivation and Counselling in Business Module 09: Business Development and Succession Planning Module 10: Strategic Management of Cash and Credit Learning Outcomes: Develop organizational skills for effective business management and strategic planning. Master communication skills for clear and impactful professional interactions. Enhance customer service expertise for building and maintaining client relationships. Acquire risk management strategies and recovery techniques for business resilience. Apply time management principles to optimize productivity in a business environment. Understand the fundamentals of cash and credit management in business operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Business Management, Business Analysis & Business Performance Management 2:31:31 1: Module 01: Foundations of Business Management 14:14 2: Module 02: Understanding the Business Environment 10:10 3: Module 03: Enhancing Organizational Skills 17:20 4: Module 04: Effective Communication in Business 16:38 5: Module 05: Customer Service Excellence 10:08 6: Module 06: Risk Management and Recovery Strategies 15:27 7: Module 07: Optimizing Time Management 25:08 8: Module 08: Motivation and Counselling in Business 13:31 9: Module 09: Business Development and Succession Planning 13:55 10: Module 10: Strategic Management of Cash and Credit 13:00 11: CPD Certificate - Free 01:00 12: Leave A Review 01:00 Who is this course for? Aspiring business managers seeking foundational knowledge in key management areas. Professionals aiming to enhance organizational, communication, and customer service skills. Individuals interested in risk management, recovery strategies, and time optimization. Entrepreneurs and business owners focused on business development and succession planning. Anyone looking to grasp the essentials of cash and credit management in business. Career path Business Manager Operations Coordinator Customer Service Supervisor Risk Analyst Business Development Specialist Financial Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Admin, Secretarial & PA , Minute Taking for Office Administration
(26)By Academy for Health and Fitness
Empower Your Administrative Excellence with Office Mastery Step into the realm of professional efficiency with the Admin, Secretarial & PA Bundle, enriched with 20 transformative courses. Master the art of minute-taking, cultivate touch typing prowess, and amplify your communication skills. From comprehensive office administration to refining your Microsoft Word expertise, this bundle equips you with the skills needed to excel in administrative roles. Learning Outcome Upon completion, you'll gain mastery in: Admin, secretarial, and PA roles. Touch typing and communication mastery. Minute taking for effective documentation. Microsoft Word proficiency for office tasks. Public speaking and interpersonal skills development. Business etiquette and customer service excellence. Workplace safety, confidentiality, and ethics. Copywriting and report writing for effective communication. This bundle is about enhancing your administrative, secretarial, and PA skills. Delve into touch typing mastery, minute taking expertise, and honing office administration skills. Learn the art of executive assistance and facilities management. Elevate your customer service acumen, and refine your Microsoft Word and email writing skills. Enhance your communication strategies and explore the essentials of public speaking. Develop interpersonal skills and gain insights into audiology and workplace confidentiality. Unveil the world of business etiquette and workplace safety, while also delving into the realms of copywriting and newspaper journalism for effective communication. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tailored for: Aspiring and current admin, secretarial, and PA professionals. Individuals seeking to enhance office administration skills. Those aiming to excel in communication and office etiquette. Career path Forge your path with roles like: Administrative Assistant (£18,000 - £25,000). Office Manager (£25,000 - £40,000). Personal Assistant (£22,000 - £35,000). Customer Service Representative (£18,000 - £30,000). Copywriter (£20,000 - £35,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Level 1 Sales and Marketing with Customer Service & Negotiation Skills - CPD Certified
(1)By Empower UK Employment Training
Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: Master foundational concepts in Sales for effective Sales & Marketing. Understand the core principles of Marketing in the Sales & Marketing arena. Develop exceptional Customer Service skills for Sales success. Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: 01: Basics of Sales for Sales & MarketingDelve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing.Learn to identify customer needs and effectively present solutions. 02: Basics of Marketing in Sales & MarketingExplore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales.Understand how effective Marketing strategies can drive Sales success. 03: Customer Service Excellence in Sales & MarketingAcquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process.Learn to address customer queries and challenges with professionalism and efficiency. 04: Negotiation Skills for Sales & Marketing ProfessionalsDevelop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing.Understand negotiation dynamics and tactics to achieve win-win outcomes.
