Harpenden

<p>Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate!</p><p>This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p>This course will help participants to:<ul><li>Understand the basics of negotiation</li><li>Develop negotiating skills</li><li>Increase their business acumen</li><li>Develop their communication skills</li><li>Learn the models, techniques and tools for an effective negotiation</li><li>Identify the barriers to agreements</li><li>Close the deal</li></ul><section>
                    <h3>1 What is negotiation?</h3><ul><li>Key skills for negotiation</li><li>Types of negotiation</li><li>Win-lose negotiations versus Win-win negotiations</li><li>Wise agreements and Principled Negotiation</li></ul> <h3>2 Four key negotiating concepts</h3><ul><li>BATNA - Best alternative to negotiated agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone of possible agreement</li><li>Creating and trading value</li></ul> <h3>3 Business acumen</h3><ul><li>Understanding pricing, gross margins and profit</li><li>Knowing the key points on which to negotiate</li></ul> <h3>4 A Four Phase Model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul> <h3>5 Effective communication</h3><ul><li>Effective questioning</li><li>Active listening skills</li><li>Understanding and interpreting body language</li><li>Barriers to effective communication</li></ul> <h3>6 Understanding influence and persuasion</h3><ul><li>Influencing strategies</li><li>Ten proven ways to influence people</li><li>Six universal methods of persuasion</li><li>Understanding why people do business with other people</li></ul> <h3>7 Negotiating tactics</h3><ul><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li><li>Understanding and using powerv</li><li>What do you do when the other side has more power?</li></ul> <h3>8 Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>The Negotiators Dilemma</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul> <h3>9 Potential barriers to cross-border agreements</h3><ul><li>Understanding business methods and practice in other cultures</li><li>Figuring out who has the power and who makes decisions</li><li>Recognising and dealing with cultural differences</li><li>What's OK here might not be OK there</li></ul> <h3>10 Closing the deal</h3><ul><li>Four steps to closing the winning deal</li></ul> 


                </section>

The In House Training Company

Negotiation Skills

Meeting Skills

Counselling Skills

Business Communication Skills

Negotiation

Management Skills

Negotiation skills (In-House)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Business administration is all about organising people, resources and time to manage an organisation. Professionals look after the running efficiency, profit and loss in a business. In short, business administration is a procedure for managing resources and personnel to attain business success goals and objectives. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As&nbsp;Market Business News<u fr-original-style="" style="box-sizing: border-box;">&nbsp;</u>explain, the business administration field involves governance, accounting, human resources, finance, marketing, economics, and business entities in the imaginary form.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Business administration day-by-day working list includes:&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Hiring new employees&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Controlling personnel&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Managing staff duties&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Reporting the main aspect of business&nbsp;</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Scope of Bussines Administration</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">According to&nbsp;Southern New Hampshire University:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the US, a Business Administration Bachelor degree is the best to pursue a career in business. The National Center of Education statistics report demonstrates that 2 million bachelor&#39;s degrees were awarded to students in 2019-2020.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">According to the&nbsp;U.S. Bureau of Labor Statistics (BLS),</p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Overall, business employment is increasing day by day faster as compared to the average for all occupations from 2022 to 2032. Almost every year, 911,400 projects are started, giving more workplaces and opportunities. According to the May 2022 report, the annual mean wage in business was $76,850, which was higher than the median annual wage for all occupations of $46,310</em>.</p></blockquote><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Due to its high scope in the job market, students are enrolling on this subject in a streamline. But when&nbsp;it&nbsp;comes to coursework and writing final&nbsp;projects,&nbsp;it makes the&nbsp;lives of the students full of stress. In this scenario, students have to find useful tips before writing their business administration thesis, or avail of&nbsp;<a href="https://www.theacademicpapers.co.uk/dissertation-writing-services/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">thesis writing help</a>&nbsp;to ease their burden.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">Secrets to Writing a Business Administration Thesis&nbsp;</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Thesis&nbsp;Writing&nbsp;is a prolonged procedure and a hard task for students to go with a single step. There are multiple steps and proven strategies that will help you write your Business Administration&nbsp;thesis impressively.&nbsp;</p><h3 fr-original-style="" style="box-sizing: border-box;">1. Manage Your Time&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Time management is a key to completing a long project efficiently. You need to focus on effective time management to divide your writing procedure into different tasks and then prioritise these tasks considering the deadline. Breaking your time down for a thesis in business administration can be done properly in the following ways:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Consider the project deadline&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Break up the thesis process into small tasks in an imaginable way&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Use any available schedule tool like a calendar&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a health schedule balance&nbsp;</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is a book,&nbsp;&ldquo;From Proposal to Defence: Navigating the Thesis Writing Process&rdquo;&nbsp;written Prof. Dr Balasubramanian Thiagarajan. It represents a rough time allotment for different tasks in the thesis writing procedure.</p><h3 fr-original-style="" style="box-sizing: border-box;">2. Follow the Institute&rsquo;s Requirements</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The next best and proven tip is to follow your institute&#39;s guidelines. For this purpose, first, you have to read your instructions carefully, and if there is any term which seems unknown to you, ask your supervisor about it for better understanding. When you understand the guidelines, you will be able to articulate your thesis according to the supervisor&#39;s expectations and increase the chances of being distinct.&nbsp;</p><h3 fr-original-style="" style="box-sizing: border-box;">3. Choose the Thesis Topic Wisely</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is the most basic but very difficult step in writing a thesis. It will take some days, some weeks or months. It all depends upon your dedication towards your project. Choosing business administration thesis topics carefully will determine the rest of the thesis writing procedure. While choosing a thesis topic, you have to consider the elements:&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recent research topics&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Preview previous studies and research&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the research gap</li><li fr-original-style="" style="box-sizing: border-box;">Data collection available sources&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Focus on your personal interest&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Also, evaluate your supervisor&#39;s speciality&nbsp;</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">4. Do Proper Research&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After choosing a topic, the next is to conduct extensive research on your selected topic by reading a business administration thesis sample to collect enough information and ideas for writing a thesis. In this way, you first need to identify which type of data you require to mention in the thesis, either primary or secondary data. <u fr-original-style="" style="box-sizing: border-box;">According to Mobility Academy</u>, you can collect your primary data by observation, experiment, surveys, and self-assessment,&nbsp;as&nbsp;represented&nbsp;below:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/2e39c2b3-d53c-4f02-b288-69956dd8f61f/aebb2860-1bd2-49dc-b096-50142e711bb7/original.png" alt="Do Proper Research " style="color: rgb(16, 24, 64); width: 100%; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64); width: 100%;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;">You can collect your secondary data by reviewing existing literature reviews, going through libraries, and searching Google Scholar for the latest and authentic research data regarding your topic.</p><h3 fr-original-style="" style="box-sizing: border-box;">5. Mind Mapping Your Ideas&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A&nbsp;mind&nbsp;map&nbsp;is&nbsp;a representation of your ideas, words,&nbsp;tasks, concepts, or items arranged around a central concept in&nbsp;the shape of a diagram.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mind mapping is all about generating ideas and collecting them in a diagram while representing different tasks of thesis writing to cover the central concept and subject matter. For mind-mapping ideas, the following steps will be fruitful for you;&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Centralise the subject matter.</li><li fr-original-style="" style="box-sizing: border-box;">Write key features and important points around it&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Create a connection between the central keyword and the important points&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Line up branches to connect, then&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Use to write single keywords instead of writing whole sentences.&nbsp;</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">ISG Siegen gives an example of mind-mapping ideas in their article&nbsp;<u fr-original-style="" style="box-sizing: border-box;">&ldquo;How to write a thesis (Bachelor, Master, or PhD) and which software tools to use.&rdquo;</u></p><h3 fr-original-style="" style="box-sizing: border-box;">6. Create a Robust Outline&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Creating an outline will give you a framework for writing your thesis in a natural flow from start to end. There are 5 main chapters in writing a general thesis, including:</p><ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Theoretical foundation&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Tools and methods&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Final results&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Conclusion</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Larissa Becker from Hanken School of Economics presented a general&nbsp;outline for a thesis in&nbsp;the&nbsp;article&nbsp;<u fr-original-style="" style="box-sizing: border-box;">&ldquo;Toward a Customer-Centric Perspective of Customer Experience.&rdquo;</u></p><h3 fr-original-style="" style="box-sizing: border-box;">7. Write Thesis Main Body First</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">While writing a thesis on business administration, it is highly advisable to write your main body chapters instead of starting with an introduction. The main body section includes 4 main chapters,</p><ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Literature review&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Materials and Methodologies&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Final Results&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Discussion&nbsp;</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After writing this section, you will able to write your introduction and conclusion impressively.&nbsp;</p><h3 fr-original-style="" style="box-sizing: border-box;">8. Articulate Your Introduction and Conclusion</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After writing&nbsp;the&nbsp;main body section, write&nbsp;an introduction by explaining all the key points and explaining the genre statement with these statements. It is the first chapter of your thesis, so try to make it more engaging to grab the attention of your reader.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the same way, write your conclusion chapter by summarising all the main points in a concise manner. Avoid mentioning anything new that you do not have discussed in the above chapters.&nbsp;</p><h3 fr-original-style="" style="box-sizing: border-box;">9. Add References and Citation&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Incorporating referring and in-text citations will make your process more authentic and trustworthy for your readers. You can add references&nbsp;according to the referencing style&nbsp;defined&nbsp;by your institute. If you are not provided with a specific referencing style,&nbsp;you have to follow the most common citation styles like:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">MLA</li><li fr-original-style="" style="box-sizing: border-box;">APA</li><li fr-original-style="" style="box-sizing: border-box;">Chicago&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Vancouver&nbsp;</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">10. Proofread and Edit Your Work&nbsp;</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is essential to give your thesis the most refined look. After writing, leave your work for some time and keep yourself away from it.&nbsp;Get back to&nbsp;your thesis with a fresh mind, and read and re-read your paper at least three times to evaluate any mistakes. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this step, check your work for spelling, punctuation, formatting and structure of your thesis. Highlight your mistakes and edit them to create an error-free thesis.</p><h2 fr-original-style="" style="box-sizing: border-box;">Conclusion&nbsp;</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Business Administration is a vast field of personal and business resources management. Similarly, writing a business administration thesis is a tough task for students because business topics are always quite complex and require critical thinking. Students get stuck in selecting a topic, researching, developing a strong thesis statement, writing, <a href="https://www.theacademicpapers.co.uk/dissertation-editing-service/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">proofreading and editing</a>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have&nbsp;discussed&nbsp;the top 10 secrets that play a vital role in writing your thesis efficiently. But if&nbsp;you are still&nbsp;unable to understand how to do it perfectly, you can go for&nbsp;thesis writing help to ensure your success with distinctive grades.</p>

The Academic Papers UK

There are multiple steps and proven strategies that will help you write your Business Administration thesis impressively. 

10 Secrets to Writing a Business Administration Thesis That Stands Out

<p>This course provides participants with a comprehensive understanding of the requirements of the CDM Regulations 2015 and how these should be implemented in practice.</p><p>The Regulations are put in context with other key health and safety legislation. The programme sets out clearly the roles and responsibilities of the principal duty holders and explores with the participants how these roles may vary on different types of project and procurement routes. The programme examines the content and appropriate level of information that should be included in the Pre-Construction Information and the Construction Phase Plan.</p><p>The trainer will discuss best practice in implementing CDM through the new 2015 Regulations and Guidance.</p>This course is essential for anyone who is involved in the procurement, planning, design or implementation of construction work. The course will provide you with:<ul><li>An overview of construction health and safety law, liability and enforcement</li><li>A detailed understanding of the 2015 CDM Regulations and the part they play with other key legislation</li><li>An explanation of the roles and responsibilities of all duty holders and the requirements for the CDM documentation</li><li>Clear advice on current best practice for complying with the principles of the CDM Regulations and the changes introduced by the 2015 Regulations</li><li>An understanding of how risk assessment should be applied practically throughout the design and how this responsibility is then transferred to contractors</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Why manage health and safety?</li><li>The costs of accidents</li><li>Construction industry statistics</li><li>Why CDM?</li><li>Health and safety culture in the construction industry</li></ul> <h3>2 Overview of health and safety law and liabilities</h3><ul><li>Criminal and civil law</li><li>Liability</li><li>Enforcement and prosecution</li><li>Compliance - how far do we go?</li><li>Statutory duties</li></ul> <h3>3 Health and safety law in construction</h3><ul><li>Framework of relevant legislation</li><li>Health and Safety at Work etc Act 1974</li><li>Management of Health and Safety at Work Regulations 1999</li><li>Construction (Design and Management) Regulations 2015</li><li>Who is responsible for the risks created by construction work?</li><li>Shared workplaces/shared responsibilities</li><li>Control of contractors - importance of contract law</li></ul> <h3>4 Construction (Design and Management) Regulations 2015</h3><ul><li>Scope - What is construction?</li><li>Application - When do they apply?</li><li>The CDM Management System</li><li>Duty holders (Client, Domestic Client, Designer, Principal Designer, Principal Contractor, Contractor)</li><li>Documents (HSE Notification, Pre-Construction Information, Construction Phase Health &amp; Safety Plan, H&amp;S File)</li><li>Management process</li><li>The 2015 Guidance</li></ul> <h3>5 Best practice - key issues in the CDM process</h3><ul><li>The client and client management arrangements</li><li>Competence and resource under CDM 2015</li><li>The role of the Principal Designer in practice</li><li>Design risk assessment and the role of the Designer</li><li>The CDM Documents (PCI, PCI Pack, Plan and File)</li><li>Construction health, safety and welfare</li><li>Making CDM work in practice</li></ul> <h3>6 Questions, discussion and review</h3> 


                </section>

Construction Management

Construction Safety

CSCS (Construction Skills Certification Scheme)

Site Management Safety Training Scheme (SMSTS)

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

CDM 2015 - Understanding and achieving best practice (In-House)

<p>This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification.</p>The programme addresses 31 different subject areas, across the five stages of the contracting process.<p>By the end of the course the participants will be able, among other things, to:</p><ul><li>Develop robust contract plans, including scope of work and award strategies</li><li>Conduct effective contracting activities, including ITT, RFP, negotiated outcomes</li><li>Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes</li><li>Set up and maintain contract management systems</li><li>Take a proactive approach to managing contracts</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance</li><li>Understand the approvals process and how to develop and present robust propositions</li><li>Make appropriate use of best practice contract management tools, techniques and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introductions</h3><ul><li>Aims</li><li>Objectives</li><li>Plan for the day</li></ul> <h3>2 Commercial context</h3><ul><li>Explaining the contracting context</li><li>Define the key objective</li><li>The importance of contact management</li><li>Impact upon the business</li></ul> <h3>3 Stakeholders</h3><ul><li>How to undertake stakeholder mapping and analysis</li><li>Shared vision concept,</li><li>How to engage with HSE, Finance, Operations</li></ul> <h3>4 Roles and responsibilities</h3><ul><li>Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc</li></ul> <h3>5 Initiating the contract cycle</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale and exceptions</li></ul> <h3>6 Specifications</h3><ul><li>Developing robust scope of works</li><li>Use of performance specifications</li><li>Output based SOW</li></ul> <h3>7 Strategy and award criteria</h3><ul><li>Developing a robust contract strategy</li><li>Award submissions/criteria</li></ul> <h3>8 Managing the tender process</h3><ul><li>Review the pre-qualification process</li><li>Vendor registration rules and processes</li><li>Creation of bidder lists</li><li>Evaluation, short listing, and how to use of the 10CsÂ© model template and app</li></ul> <h3>9 Types of contract</h3><ul><li>Classify the different types of contracts</li><li>Call-offs</li><li>Framework agreement</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>10 The contract I: price</h3><ul><li>Understanding contract terms</li><li>Methods of compensation</li><li>Lump sum, unit price, cost plus, time and materials, alternative methods</li><li>Cost plus a fee, target cost, gain share contracts</li><li>Advanced payments</li><li>Price escalation clauses</li></ul>  <h3>DAY TWO</h3> <h3>11 Risk</h3><ul><li>How to manage risks</li><li>Risk classification</li><li>Mitigation of contractual risks</li></ul> <h3>12 Contractor relationship management session</h3><ul><li>Effectively managing relationships with contractors,</li><li>Types of relationships</li><li>Driving forces?</li><li>Link between type of contract and style of relationship</li></ul> <h3>13 Disputes</h3><ul><li>Dealing with disputes</li><li>Conflict resolution</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul> <h3>14 Contract management</h3><ul><li>Measuring and improving contract performance</li><li>Using KPIs and SLAs</li><li>Benchmarking</li><li>Cost controls</li></ul> <h3>15 The contract II: terms and conditions</h3><ul><li>Contract terms and conditions</li><li>Legal aspects</li><li>Drafting special terms</li></ul> <h3>16 Managing claims and variations</h3><ul><li>How to manage contract and works variations orders</li><li>Identifying the causes of variations</li><li>Contractor claims process</li></ul> <h3>17 Completion</h3><ul><li>Contract close-out process</li><li>Acceptance/completion</li><li>Capture the learning/HSE</li><li>Final payments, evaluation of performance</li></ul> <h3>18 Close</h3><ul><li>Review</li><li>Final assessment</li></ul> 


                </section>

Commercial Manager

Contract Management

Trainers Course

Contract management for practitioners (In-House)

<p>High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience.</p><p>The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed.</p>The objectives of the workshop are to:<ul><li>Provide a clear understanding of the role and purpose of specifications</li><li>Present a framework for organising and producing specifications</li><li>Define the key steps involved in creating effective specifications</li><li>Demonstrate methods for assisting in defining requirements</li><li>Provide tools and techniques for scoping and structuring specifications</li><li>Show the role of specifications in managing variations and changes to scope</li><li>Present methods to assist the writing and editing of specifications</li><li>Review how specifications should be issued and controlled</li></ul><section>
                    DAY ONE <h3>1 Introduction</h3><ul><li>Review of course objectives</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Creating effective specifications</h3><ul><li>The role of specifications in communicating requirements</li><li>The costs, benefits and qualities of effective specifications</li><li>Understanding the differences between verbal and written communication</li><li>The five key steps of 'POWER' writing: prepare-organise-write-edit-release</li><li>Exercise: qualities of an effective specification</li></ul> <h3>3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract</h3><ul><li>Designing the specifications required; applying BS 7373</li><li>Defining the purpose, readership and title of each document</li><li>Effective procedures for writing, issuing and controlling specifications</li><li>The roles and responsibilities of the key players</li><li>Understanding contracts; the contractual role of the specification</li><li>Integrating and balancing the technical and commercial requirements</li><li>Writing specifications to achieve the appropriate contract risk strategy</li><li>Deciding how to specify: when to use functional and technical specifications</li><li>The role of specifications in managing variations and changes to scope</li></ul> <h3>4 Case study 1</h3><ul><li>Teams review a typical project scenario and identify the implications for the specification</li><li>Feedback and discussion</li></ul> <h3>5 Step 2: Organising the specification content</h3><ul><li>Defining the need and establishing user requirements</li><li>Deciding what issues the specification should cover</li><li>Scoping techniques: scope maps, check lists, structured brainstorming</li><li>Clarifying priorities: separating needs and desires</li><li>Dealing with requirements that are difficult to quantify</li><li>Useful techniques: cost benefit analysis, QFD, Pareto analysis</li></ul> <h3>6 Case study 2</h3><ul><li>Teams apply the scoping techniques to develop the outline contents for a specification</li><li>Feedback and discussion</li></ul> DAY TWO <h3>7 Step 2: Organising the specification content (cont)</h3><ul><li>Deciding what goes where; typical contents and layout for a specification</li><li>The three main segments: introductory, key and supporting</li><li>Creating and using model forms: the sections and sub-sections</li><li>Detailed contents of each sub-section</li><li>Tools and techniques for outlining and structuring specifications</li></ul> <h3>8 Case study 3</h3><ul><li>Teams develop the detailed specification contents using a model form</li><li>Feedback and discussion</li></ul> <h3>9 Step 3: Writing the specification</h3><ul><li>The challenges of written communication</li><li>Identifying and understanding the readers needs</li><li>Choosing and using the right words; dealing with jargon</li><li>Problem words; will, shall, must, etc; building a glossary</li><li>Using sentence structure and punctuation to best effect</li><li>Understanding the impact of style, format and appearance</li><li>Avoiding common causes of ambiguity</li><li>Being concise and ensuring clarity</li><li>Choosing and using graphics to best effect</li><li>Exercises and examples</li></ul> <h3>10 Step 4: Editing the specification</h3><ul><li>Why editing is difficult; how to develop a personal editing strategy</li><li>Key areas to review: structure, content, accuracy, clarity, style and grammar</li><li>Editing tools and techniques</li></ul> <h3>11 Step 5: Releasing and controlling the specification</h3><ul><li>Key requirements for document issue and control</li><li>Final formatting and publication issues; document approval</li><li>Requirements management: managing revisions and changes</li></ul> <h3>12 Course review and action planning</h3><ul><li>What actions should be implemented to improve specifications?</li><li>Conclusion</li></ul> 


                </section>

Technical Writing

Creating effective specifications (In-House)

<p>Agile working is an approach that the NHS supports. It demands new ways of working and thinking. Agile means that work is now seen as an activity, not a place. People are the organisation. The way we communicate has to change. The way we manage has to change. This workshop will let you reflect on what works for you now and where you may need to adapt. You may need to trust and value your team more than ever, but when they aren't in front of you in the office, you will need to question your beliefs.</p>The workshop will help you:<ul><li>Understand what Agile Working is all about</li><li>Reflect on your management style</li><li>Recognise the new ways of managing agile workers</li><li>Choose the right communication methods</li><li>Understand culture and mindset</li><li>Identify different ways of measuring performance</li><li>Focus on innovation and not bureaucracy</li><li>Manage more effectively</li></ul><p>This workshop has been designed to support you in effectively managing an agile team. You will need to be open to questioning your existing techniques and be open and responsive to change.</p><section>
                    <h3>1 What's it all about?</h3><ul><li>What is Agile working?</li><li>What are your personal management concerns?</li><li>How to make it work</li><li>Time / location / role / source</li></ul> <h3>2 Your role as an Agile manager</h3><ul><li>Your style</li><li>Your team's individual preferences</li><li>Learning to let go</li><li>Your management style self assessment</li></ul> <h3>3 The 3 areas of focus</h3><ul><li>Trust</li><li>Delegation</li><li>Empowerment</li></ul> <h3>4 Communicating effectively</h3><ul><li>New ways of communicating</li><li>Managing expectations</li><li>What are you measuring?</li></ul> <h3>5 Your personal action plan</h3><ul><li>What are you going to do differently?</li></ul> 


                </section>

Agile Business Analyst

ICP-ACC (ICAgile Certified Agile Coaching)

NHS Management

Agile

ACP (Agile Certified Practitioner)

Professional Agile Leadership (PAL)

Agile working (In-House)

<p>The 'golden rule' of negotiation is simple - don't!</p><p>But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms.</p><p>Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it.</p><p>Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement?</p><p>This programme will help them master the six fundamentals of closing better business:</p><p>Manage all these elements well and you will win more business, more profitably.</p>This course will help participants:<ul><li>Negotiate from a position of partnership, not competition</li><li>Deal more effectively and profitably with price objections</li><li>Identify and practise successful sales negotiating skills</li><li>Identify strengths and weaknesses as a sales negotiator</li><li>Understand different types of buyer behaviour</li><li>Learn to recognise negotiating tactics and stances</li><li>Apply a new and proven structure to their business negotiations</li><li>Identify and adapt for different behavioural styles</li><li>Be alert to unconscious (non-verbal) communication</li><li>Prepare and present a proposal at a final business negotiation stage</li><li>Project confidence and exercise assertiveness in all sales negotiations</li></ul><section>
                    <h3>1 Planning for successful business negotiations</h3>This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved.<p><em>Session highlights:</em></p><ul><li>What kind of a negotiator are you?</li><li>Negotiation skills self-assessment and best practice</li><li>How to establish roles and responsibilities for both parties</li><li>How to identify and set objectives for both buyer and seller</li><li>How to research and establish the other person's position (business negotiation stance)</li></ul> <h3>2 How to structure your negotiations</h3>This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'.<p><em>Session highlights:</em></p><ul><li>Learn and apply a formal structure to use when negotiating</li><li>How to establish short- and longer-term objectives and opportunities</li><li>How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations</li><li>Understanding of basic legal and organisational requirements</li></ul> <h3>3 Verbal negotiation skills</h3>This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present.<p><em>Session highlights:</em></p><ul><li>How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills</li><li>How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions</li><li>How best to propose and suggest ideas, using drawing-out skills</li></ul> <h3>4 Non-verbal negotiation skills</h3>This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way.<p><em>Session highlights:</em></p><ul><li>Gaining rapport and influencing unconsciously</li><li>Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result</li><li>Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals)</li><li>Recognising that business negotiations are precisely structured and agreements gained incrementally</li></ul> <h3>5 Proposing and 'packaging'</h3>This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer.<p><em>Session highlights:</em></p><ul><li>How to identify the key variables that can be negotiated</li><li>The power and use of 'authority' within your negotiations</li><li>How to structure and present your proposal, ideas or quotation to best effect</li><li>The importance of when and how to identify and influence buyer's objections</li></ul> <h3>6 Dealing with price</h3>This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential.<p><em>Session highlights:</em></p><ul><li>The three reasons that people will pay your asking price</li><li>How to set price in a competitive market</li><li>The key differences between selling and negotiating</li><li>Ten ways to present price more effectively and persuasively</li></ul> <h3>7 Getting to 'Yes': tactics and strategies</h3>There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations.<p><em>Session highlights:</em></p><ul><li>How to negotiate price and reduce discounting early in the process</li><li>How to recognise negotiating tactics and strategies in your customer or supplier</li><li>Key strategies, techniques and tactics to use in negotiation</li><li>The importance of follow-through and watching the details</li><li>How to deal with stalled business negotiations or competitor 'lock-out'</li></ul> <h3>8 Case studies and review</h3>This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session.<p><em>Session highlights:</em></p><ul><li>Case studies</li><li>Question and answer</li><li>Planning worksheet</li><li>Negotiation 'toolkit' and check-list</li></ul> <h3>9 Personal action plans</h3><em>Session highlights:</em><ul><li>Identify the most important personal learning points from the programme</li><li>Highlight specific actions and goals</li><li>Flag topics for future personal development and improvement</li></ul> 


                </section>

Presentation Skills

Advanced sales negotiation skills (In-House)

<p>This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification.</p>By the end of this comprehensive programme the participants will be able to:<ul><li>Develop robust contracting plans, including scopes of work and award strategies</li><li>Undertake early market engagements to maximise competition</li><li>Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes</li><li>Understand the legalities of contract and commercial management</li><li>Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes</li><li>Undertake effective Supplier Relationship Management</li><li>Appreciate the implications of national and organisational culture on contracting and commercial activities</li><li>Appreciate professional contract management standards</li><li>Set up and maintain contract and commercial management governance systems</li><li>Take a proactive, collaborative, and agile approach to managing commercial contracts</li><li>Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance</li><li>Appreciate the cross-functional nature of contract management</li><li>Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations</li><li>Understand the roles and responsibilities of contract and commercial managers</li><li>Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Effectively manage the process of change, claims, variations, and dispute resolution</li><li>Develop and present robust propositions</li><li>Make appropriate use of best practice contract and commercial management tools, techniques, and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introduction</h3><ul><li>Aims</li><li>Objectives</li><li>KPIs</li><li>Learning strategies</li><li>Plan for the programme</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Critical success factors</h3><ul><li>Essential features of professional commercial and contract management and administration</li><li>The 6-step model</li></ul> <h3>4 Putting the 'management' into commercial and contract management</h3><ul><li>Traditional <em>v</em> 'new age' models</li><li>The need for a commercial approach</li><li>The added value generated</li></ul> <h3>5 Definitions</h3><ul><li>'Commercial management'</li><li>'Contract management'</li><li>'Contracting'</li><li>... and why have formal contracts?</li></ul> <h3>6 Stakeholders</h3><ul><li>Stakeholder mapping and analysis</li><li>The 'shared vision' concept</li><li>Engaging with key functions, eg, HSE, finance, operations</li></ul> <h3>7 Roles and responsibilities</h3><ul><li>Contract administrators</li><li>Stakeholders</li></ul> <h3>8 Strategy and planning</h3><ul><li>Developing effective contracting plans and strategies</li></ul>  <h3>DAY TWO</h3> <h3>1 Contract control</h3><ul><li>Tools and techniques, including CPA and Gantt charts</li><li>A project management approach</li><li>Developing effective contract programmes</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Tendering</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale</li><li>Exceptions</li><li>Steps</li><li>Gateways</li><li>Controls</li><li>One and two package bids</li></ul> <h3>4 Tender assessment and contract award I - framework</h3><ul><li>Tender board procedures</li><li>Role of the tender board (including minor and major tender boards)</li><li>Membership</li><li>Administration</li><li>Developing robust contract award strategies and presentations</li></ul>  <h3>DAY THREE</h3> <h3>1 Tender assessment and contract award II - processes</h3><ul><li>Pre-qualification processes</li><li>CRS</li><li>Vendor registration rules and processes</li><li>Creating bidder lists</li><li>Disqualification criteria</li><li>Short-listing</li><li>Using the 10Cs model</li><li>Contract award and contract execution processes</li></ul> <h3>2 Minor works orders</h3><ul><li>Process</li><li>Need for competition</li><li>Role and purpose</li><li>Controls</li><li>Risks</li></ul> <h3>3 Contract strategy</h3><ul><li>Types of contract</li><li>Call-offs</li><li>Framework agreements</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>4 Contract terms I: Pricing structures</h3><ul><li>Lump sum</li><li>Unit price</li><li>Cost plus</li><li>Time and materials</li><li>Alternative methods</li><li>Target cost</li><li>Gain share contracts</li><li>Advance payments</li><li>Price escalation clauses</li></ul> <h3>5 Contract terms II: Other financial clauses</h3><ul><li>Insurance</li><li>Currencies</li><li>Parent body guarantees</li><li>Tender bonds</li><li>Performance bonds</li><li>Retentions</li><li>Sub-contracting</li><li>Termination</li><li>Invoicing</li></ul> <h3>6 Contract terms III: Risk and reward</h3><ul><li>Incentive contracts</li><li>Management and mitigation of contractual risk</li></ul>  <h3>DAY FOUR</h3> <h3>1 Contract terms IV: Jurisdiction and related matters</h3><ul><li>Applicable laws and regulations</li><li>Registration</li><li>Commercial registry</li><li>Commercial agencies</li></ul> <h3>2 Managing the client-contractor relationship</h3><ul><li>Types of relationship</li><li>Driving forces</li><li>Link between type of contract and style of relationships</li><li>Motivation - use of incentives and remedies</li></ul> <h3>3 Disputes</h3><ul><li>Types of dispute</li><li>Conflict resolution strategies</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul>  <h3>DAY FIVE</h3> <h3>1 Performance measurement</h3><ul><li>KPIs</li><li>Benchmarking</li><li>Cost controls</li><li>Validity of savings</li><li>Balanced scorecards</li><li>Using the KPI template</li></ul> <h3>2 Personal qualities of the contract manager</h3><ul><li>Negotiation</li><li>Communication</li><li>Persuasion and influencing</li><li>Working in a matrix environment</li></ul> <h3>3 Contract terms V: Drafting skills</h3><ul><li>Drafting special terms</li></ul> <h3>4 Variations</h3><ul><li>Contract and works variation orders</li><li>Causes of variations</li><li>Risk management</li><li>Controls</li><li>Prevention</li><li>Negotiation with contractors</li></ul> <h3>5 Claims</h3><ul><li>Claims management processes</li><li>Controls</li><li>Risk mitigation</li><li>Schedules of rates</li></ul> <h3>6 Close-out</h3><ul><li>Contract close-out and acceptance / completion</li><li>HSE</li><li>Final payments</li><li>Performance evaluation</li><li>Capturing the learning</li></ul> <h3>7 Close</h3><ul><li>Review</li><li>Final assessment</li><li>Next steps</li></ul> 


                </section>

Association of Proposal Management Professionals (APMP)

Contract and commercial management for practitioners (In-House)

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a stressed, exhausted SEN/EBSA parent or carer, running on empty, with no time to shout <em fr-original-style="" style="box-sizing: border-box;">"HELP!"&nbsp;</em>let alone step off the hamster wheel to rest, recharge and recuperate?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Parenting neurodivergent and/or school avoidant young people comes with a unique set of challenges and, if you&#39;re finding yourself lurching from managing meltdowns to fighting for support or feeling isolated and judged because people don&#39;t understand, it can be really hard and I GET IT!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After finding myself pretty much burnt out I discovered and implemented quick and simple self-help and relaxation tools that have helped strengthen my coping skills to navigate my family&#39;s journey, rebuild my resilience and rediscover&nbsp;my old self!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was so blown away by how beneficial simple habits can be that it&#39;s my mission to help others do the same - and so I created&nbsp;The SHARE Project.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ethos of THE SHARE Project is that&nbsp;we need to put our own oxygen mask on first&nbsp;so that we can&nbsp;best support our kids&nbsp;and my aim is that the tools you will learn during our time together will become your oxygen mask, not only for use in case of emergency, but as a sustainable part of your ongoing&nbsp;self-care and wellbeing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During each&nbsp;of four, weekly, live&nbsp;online workshops, delivered over Zoom, you will learn and practise a new tool to implement daily over the coming week (just a&nbsp;few minutes at a time, I promise)!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Then, during the following week&#39;s workshop we will review your progress, make any tweaks and learn and practise the next tool...&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There&#39;ll be no suggestions of long and luxurious spa days and fluffy robes because most of us don&#39;t have the time to do that very often and, frankly, the benefits disappear almost as soon as you&#39;ve driven home... My mission<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>is to give you sustainable tools to use anytime and anywhere to help yourself cope better and feel happier, regardless of what&#39;s going on around you!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each group session gives you the opportunity to connect with other SEN parents or carers&nbsp;experiencing similar challenges.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our clients say:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">"</span></em><span style="color: rgb(32, 33, 36); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">The Share project was a gentle, kind experience which showed understanding for parenting with additional challenges. &nbsp;The refocusing was extremely powerful and I felt nurtured by the sessions."</span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"I gained different techniques to build resilience and overcome overwhelm."&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" fr-original-style="" style="box-sizing: border-box;"><span data-sheets-root="1" style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"has helped me have a more positive outlook day to day, relaxation has helped with my sleep"</span></span><span data-sheets-root="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and I will be happy to help :)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sue&nbsp;</p>

Discover Calm and Happiness with The SHARE Project: Your Path to Resilience! 🌟
Are you feeling exhausted, overwhelmed and stretched to your limit?  With meetings and meltdowns to manage, battles for support, the frustration of feeling isolated or misunderstood, not to mention the pressure of juggling your job too, it can It can feel like you’re running on empty; hard to find a moment to step off the hamster wheel and just breathe.
I’ve been there, and I get it!💛
After being on the brink of burnout myself, I stumbled upon simple, yet impactful self-help, self-care and relaxation tools. These quick, effective techniques helped me rebuild my resilience, reclaim my sense of self and navigate challenges with renewed strength and joy.  And that’s how The SHARE Project was born.
What is The SHARE Project?
The SHARE Project is built on a simple principle: you need to put your own oxygen mask on first!  By nurturing yourself, you’re better equipped to support your children. Through our four-week, live online workshop series, delivered via Zoom, you’ll discover practical tools to bring more calm and happiness into your daily life.
Here’s what you can expect:
Weekly Workshops:  Each week, we’ll introduce and practice one or two tools designed to fit seamlessly into your life (in just a few minutes at a time, I promise!). These are not your typical “luxury spa day” suggestions — because let’s face it, who has time for that?  Instead, you’ll learn sustainable, go-to strategies that you can use anytime, anywhere, to boost your wellbeing, even in the midst of chaos.  You will also receive a mid-week email of encouragement between workshops and printables to help record and track your progress.
Ongoing Support:  In each session, we’ll review your progress, fine-tune your approach, if needed, and introduce the next tool.  
Community Connection: You’ll be part of a supportive group of fellow SEN parents and carers who understand the unique challenges you face.  
What our clients say:
“The SHARE Project was a gentle, kind experience which showed understanding for parenting with additional challenges.  The refocusing was extremely powerful and I felt nurtured by the sessions.”
“It has helped me to have a more positive outlook day-to-day, and the relaxation has helped with my sleep.”	
“I looked forward to the sessions each week, they gave me time to focus on myself for a change.”
Ready to Feel More Calm and Happy?
If you’re ready to step off the hamster wheel and start reclaiming your joy, The SHARE Project is here for you. Let’s work together to help you feel more at peace, more resilient, and, most importantly, more you.
Got any questions? Send me a message and I’ll be happy to help! 😊
With love and support,  
Sue

AUsomeMums

Emotional Wellbeing

Emotional Resilience

Autism

Mental Resilience

Special Education Needs (SEN)

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

The SHARE Project - Self-Help & Relaxation Exercises for SEN/EBSA Parent Carers (click for dates)

General Admission

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Power BI is a suite of business analytics tools that deliver insights throughout your organization. Connect to hundreds of data sources, simplify data prep, and drive ad-hoc analysis.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" fr-original-style="" style="box-sizing: border-box;">The course will introduce all the Power BI technologies including Power Query, DAX, Data Modelling (Power Pivot), M. We will go through a methodology for automating all your reporting needs and teach you how to create beautiful reports and dashboards giving you a 360-degree view of your business.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This instructor-led course includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 weeks of self-paced essential learning content that you are to complete before the instructor-led live virtual sessions begin</li><li fr-original-style="" style="box-sizing: border-box;">6 instructor-led liver-virtual sessions of 2 hours each. Each Session will have a 15-minute break.</li><li fr-original-style="" style="box-sizing: border-box;">Intersession Assignments that you are expected to complete and discuss in your preassigned groups during the session.</li><li fr-original-style="" style="box-sizing: border-box;">Capstone Project</li><li fr-original-style="" style="box-sizing: border-box;">Access to our community of life-long learners.</li><li fr-original-style="" style="box-sizing: border-box;">Downloadable Certificate you can link to your LinkedIn Page</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more details about this course, visit bit.ly/dbrownPBItraining&nbsp;</p></span>

dbrownconsulting

Powerbi

Microsoft Power BI

Data Analysis

Data Analyst

Business Data Analysis

Supercharge your skills and career and learn in-demand knowledge needed to build business intelligence dashboards. This beginner to intermediate level course will introduce you to all the Power BI technologies i.e. Power Query, DAX, Data Modelling (Power Pivot), M, types of visualizations, etc.

Reporting and Analytics with Power BI

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>The Microsoft Security Operations Analyst collaborates with organizational stakeholders to secure information technology systems for the organization. Their goal is to reduce organizational risk by rapidly remediating active attacks in the environment, advising on improvements to threat protection practices, and referring violations of organizational policies to appropriate stakeholders. Responsibilities include threat management, monitoring, and response by using a variety of security solutions across their environment. The role primarily investigates, responds to, and hunts for threats using Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft 365 Defender, and third-party security products. Since the Security Operations Analyst consumes the operational output of these tools, they are also a critical stakeholder in the configuration and deployment of these technologies.</p><p></p><p></p><p>Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role and helps learners prepare for the exam SC-200: Microsoft Security Operations Analyst.</p><p></p>Prerequisites<p></p><li>Basic understanding of Microsoft 365</li>  <li>Fundamental understanding of Microsoft security, compliance, and identity products</li>   <li> Intermediate understanding of Windows 10</li>  <li> Familiarity with Azure services, specifically Azure SQL Database and Azure Storage</li>   <li> Familiarity with Azure virtual machines and virtual networking</li>   <li>Basic understanding of scripting concepts.</li><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Microsoft 365 threat protection</h3> <ul> <li>Explore Extended Detection &amp; Response (XDR) response use cases</li> <li>Understand Microsoft Defender XDR in a Security Operations Center (SOC)</li> <li>Explore Microsoft Security Graph</li> <li>Investigate security incidents in Microsoft Defender XDR</li> </ul> <h3>2 - Mitigate incidents using Microsoft 365 Defender</h3> <ul> <li>Use the Microsoft Defender portal</li> <li>Manage incidents</li> <li>Investigate incidents</li> <li>Manage and investigate alerts</li> <li>Manage automated investigations</li> <li>Use the action center</li> <li>Explore advanced hunting</li> <li>Investigate Microsoft Entra sign-in logs</li> <li>Understand Microsoft Secure Score</li> <li>Analyze threat analytics</li> <li>Analyze reports</li> <li>Configure the Microsoft Defender portal</li> </ul> <h3>3 - Protect your identities with Microsoft Entra ID Protection</h3> <ul> <li>Microsoft Entra ID Protection overview</li> <li>Detect risks with Microsoft Entra ID Protection policies</li> <li>Investigate and remediate risks detected by Microsoft Entra ID Protection</li> </ul> <h3>4 - Remediate risks with Microsoft Defender for Office 365</h3> <ul> <li>Automate, investigate, and remediate</li> <li>Configure, protect, and detect</li> <li>Simulate attacks</li> </ul> <h3>5 - Safeguard your environment with Microsoft Defender for Identity</h3> <ul> <li>Configure Microsoft Defender for Identity sensors</li> <li>Review compromised accounts or data</li> <li>Integrate with other Microsoft tools</li> </ul> <h3>6 - Secure your cloud apps and services with Microsoft Defender for Cloud Apps</h3> <ul> <li>Understand the Defender for Cloud Apps Framework</li> <li>Explore your cloud apps with Cloud Discovery</li> <li>Protect your data and apps with Conditional Access App Control</li> <li>Walk through discovery and access control with Microsoft Defender for Cloud Apps</li> <li>Classify and protect sensitive information</li> <li>Detect Threats</li> </ul> <h3>7 - Respond to data loss prevention alerts using Microsoft 365</h3> <ul> <li>Describe data loss prevention alerts</li> <li>Investigate data loss prevention alerts in Microsoft Purview</li> <li>Investigate data loss prevention alerts in Microsoft Defender for Cloud Apps</li> </ul> <h3>8 - Manage insider risk in Microsoft Purview</h3> <ul> <li>Insider risk management overview</li> <li>Create and manage insider risk policies</li> <li>Investigate insider risk alerts</li> <li>Take action on insider risk alerts through cases</li> <li>Manage insider risk management forensic evidence</li> <li>Create insider risk management notice templates</li> </ul> <h3>9 - Investigate threats by using audit features in Microsoft Defender XDR and Microsoft Purview Standard</h3> <ul> <li>Explore Microsoft Purview Audit solutions</li> <li>Implement Microsoft Purview Audit (Standard)</li> <li>Start recording activity in the Unified Audit Log</li> <li>Search the Unified Audit Log (UAL)</li> <li>Export, configure, and view audit log records</li> <li>Use audit log searching to investigate common support issues</li> </ul> <h3>10 - Investigate threats using audit in Microsoft Defender XDR and Microsoft Purview (Premium)</h3> <ul> <li>Explore Microsoft Purview Audit (Premium)</li> <li>Implement Microsoft Purview Audit (Premium)</li> <li>Manage audit log retention policies</li> <li>Investigate compromised email accounts using Purview Audit (Premium)</li> </ul> <h3>11 - Investigate threats with Content search in Microsoft Purview</h3> <ul> <li>Explore Microsoft Purview eDiscovery solutions</li> <li>Create a content search</li> <li>View the search results and statistics</li> <li>Export the search results and search report</li> <li>Configure search permissions filtering</li> <li>Search for and delete email messages</li> </ul> <h3>12 - Protect against threats with Microsoft Defender for Endpoint</h3> <ul> <li>Practice security administration</li> <li>Hunt threats within your network</li> </ul> <h3>13 - Deploy the Microsoft Defender for Endpoint environment</h3> <ul> <li>Create your environment</li> <li>Understand operating systems compatibility and features</li> <li>Onboard devices</li> <li>Manage access</li> <li>Create and manage roles for role-based access control</li> <li>Configure device groups</li> <li>Configure environment advanced features</li> </ul> <h3>14 - Implement Windows security enhancements with Microsoft Defender for Endpoint</h3> <ul> <li>Understand attack surface reduction</li> <li>Enable attack surface reduction rules</li> </ul> <h3>15 - Perform device investigations in Microsoft Defender for Endpoint</h3> <ul> <li>Use the device inventory list</li> <li>Investigate the device</li> <li>Use behavioral blocking</li> <li>Detect devices with device discovery</li> </ul> <h3>16 - Perform actions on a device using Microsoft Defender for Endpoint</h3> <ul> <li>Explain device actions</li> <li>Run Microsoft Defender antivirus scan on devices</li> <li>Collect investigation package from devices</li> <li>Initiate live response session</li> </ul> <h3>17 - Perform evidence and entities investigations using Microsoft Defender for Endpoint</h3> <ul> <li>Investigate a file</li> <li>Investigate a user account</li> <li>Investigate an IP address</li> <li>Investigate a domain</li> </ul> <h3>18 - Configure and manage automation using Microsoft Defender for Endpoint</h3> <ul> <li>Configure advanced features</li> <li>Manage automation upload and folder settings</li> <li>Configure automated investigation and remediation capabilities</li> <li>Block at risk devices</li> </ul> <h3>19 - Configure for alerts and detections in Microsoft Defender for Endpoint</h3> <ul> <li>Configure advanced features</li> <li>Configure alert notifications</li> <li>Manage alert suppression</li> <li>Manage indicators</li> </ul> <h3>20 - Utilize Vulnerability Management in Microsoft Defender for Endpoint</h3> <ul> <li>Understand vulnerability management</li> <li>Explore vulnerabilities on your devices</li> <li>Manage remediation</li> </ul> <h3>21 - Plan for cloud workload protections using Microsoft Defender for Cloud</h3> <ul> <li>Explain Microsoft Defender for Cloud</li> <li>Describe Microsoft Defender for Cloud workload protections</li> <li>Enable Microsoft Defender for Cloud</li> </ul> <h3>22 - Connect Azure assets to Microsoft Defender for Cloud</h3> <ul> <li>Explore and manage your resources with asset inventory</li> <li>Configure auto provisioning</li> <li>Manual log analytics agent provisioning</li> </ul> <h3>23 - Connect non-Azure resources to Microsoft Defender for Cloud</h3> <ul> <li>Protect non-Azure resources</li> <li>Connect non-Azure machines</li> <li>Connect your AWS accounts</li> <li>Connect your GCP accounts</li> </ul> <h3>24 - Manage your cloud security posture management?</h3> <ul> <li>Explore Secure Score</li> <li>Explore Recommendations</li> <li>Measure and enforce regulatory compliance</li> <li>Understand Workbooks</li> </ul> <h3>25 - Explain cloud workload protections in Microsoft Defender for Cloud</h3> <ul> <li>Understand Microsoft Defender for servers</li> <li>Understand Microsoft Defender for App Service</li> <li>Understand Microsoft Defender for Storage</li> <li>Understand Microsoft Defender for SQL</li> <li>Understand Microsoft Defender for open-source databases</li> <li>Understand Microsoft Defender for Key Vault</li> <li>Understand Microsoft Defender for Resource Manager</li> <li>Understand Microsoft Defender for DNS</li> <li>Understand Microsoft Defender for Containers</li> <li>Understand Microsoft Defender additional protections</li> </ul> <h3>26 - Remediate security alerts using Microsoft Defender for Cloud</h3> <ul> <li>Understand security alerts</li> <li>Remediate alerts and automate responses</li> <li>Suppress alerts from Defender for Cloud</li> <li>Generate threat intelligence reports</li> <li>Respond to alerts from Azure resources</li> </ul> <h3>27 - Construct KQL statements for Microsoft Sentinel</h3> <ul> <li>Understand the Kusto Query Language statement structure</li> <li>Use the search operator</li> <li>Use the where operator</li> <li>Use the let statement</li> <li>Use the extend operator</li> <li>Use the order by operator</li> <li>Use the project operators</li> </ul> <h3>28 - Analyze query results using KQL</h3> <ul> <li>Use the summarize operator</li> <li>Use the summarize operator to filter results</li> <li>Use the summarize operator to prepare data</li> <li>Use the render operator to create visualizations</li> </ul> <h3>29 - Build multi-table statements using KQL</h3> <ul> <li>Use the union operator</li> <li>Use the join operator</li> </ul> <h3>30 - Work with data in Microsoft Sentinel using Kusto Query Language</h3> <ul> <li>Extract data from unstructured string fields</li> <li>Extract data from structured string data</li> <li>Integrate external data</li> <li>Create parsers with functions</li> </ul> <h3>31 - Introduction to Microsoft Sentinel</h3> <ul> <li>What is Microsoft Sentinel?</li> <li>How Microsoft Sentinel works</li> <li>When to use Microsoft Sentinel</li> </ul> <h3>32 - Create and manage Microsoft Sentinel workspaces</h3> <ul> <li>Plan for the Microsoft Sentinel workspace</li> <li>Create a Microsoft Sentinel workspace</li> <li>Manage workspaces across tenants using Azure Lighthouse</li> <li>Understand Microsoft Sentinel permissions and roles</li> <li>Manage Microsoft Sentinel settings</li> <li>Configure logs</li> </ul> <h3>33 - Query logs in Microsoft Sentinel</h3> <ul> <li>Query logs in the logs page</li> <li>Understand Microsoft Sentinel tables</li> <li>Understand common tables</li> <li>Understand Microsoft Defender XDR tables</li> </ul> <h3>34 - Use watchlists in Microsoft Sentinel</h3> <ul> <li>Plan for watchlists</li> <li>Create a watchlist</li> <li>Manage watchlists</li> </ul> <h3>35 - Utilize threat intelligence in Microsoft Sentinel</h3> <ul> <li>Define threat intelligence</li> <li>Manage your threat indicators</li> <li>View your threat indicators with KQL</li> </ul> <h3>36 - Connect data to Microsoft Sentinel using data connectors</h3> <ul> <li>Ingest log data with data connectors</li> <li>Understand data connector providers</li> <li>View connected hosts</li> </ul> <h3>37 - Connect Microsoft services to Microsoft Sentinel</h3> <ul> <li>Plan for Microsoft services connectors</li> <li>Connect the Microsoft Office 365 connector</li> <li>Connect the Microsoft Entra connector</li> <li>Connect the Microsoft Entra ID Protection connector</li> <li>Connect the Azure Activity connector</li> </ul> <h3>38 - Connect Microsoft Defender XDR to Microsoft Sentinel</h3> <ul> <li>Plan for Microsoft Defender XDR connectors</li> <li>Connect the Microsoft Defender XDR connector</li> <li>Connect Microsoft Defender for Cloud connector</li> <li>Connect Microsoft Defender for IoT</li> <li>Connect Microsoft Defender legacy connectors</li> </ul> <h3>39 - Connect Windows hosts to Microsoft Sentinel</h3> <ul> <li>Plan for Windows hosts security events connector</li> <li>Connect using the Windows Security Events via AMA Connector</li> <li>Connect using the Security Events via Legacy Agent Connector</li> <li>Collect Sysmon event logs</li> </ul> <h3>40 - Connect Common Event Format logs to Microsoft Sentinel</h3> <ul> <li>Plan for Common Event Format connector</li> <li>Connect your external solution using the Common Event Format connector</li> </ul> <h3>41 - Connect syslog data sources to Microsoft Sentinel</h3> <ul> <li>Plan for syslog data collection</li> <li>Collect data from Linux-based sources using syslog</li> <li>Configure the Data Collection Rule for Syslog Data Sources</li> <li>Parse syslog data with KQL</li> </ul> <h3>42 - Connect threat indicators to Microsoft Sentinel</h3> <ul> <li>Plan for threat intelligence connectors</li> <li>Connect the threat intelligence TAXII connector</li> <li>Connect the threat intelligence platforms connector</li> <li>View your threat indicators with KQL</li> </ul> <h3>43 - Threat detection with Microsoft Sentinel analytics</h3> <ul> <li>What is Microsoft Sentinel Analytics?</li> <li>Types of analytics rules</li> <li>Create an analytics rule from templates</li> <li>Create an analytics rule from wizard</li> <li>Manage analytics rules</li> </ul> <h3>44 - Automation in Microsoft Sentinel</h3> <ul> <li>Understand automation options</li> <li>Create automation rules</li> </ul> <h3>45 - Threat response with Microsoft Sentinel playbooks</h3> <ul> <li>What are Microsoft Sentinel playbooks?</li> <li>Trigger a playbook in real-time</li> <li>Run playbooks on demand</li> </ul> <h3>46 - Security incident management in Microsoft Sentinel</h3> <ul> <li>Understand incidents</li> <li>Incident evidence and entities</li> <li>Incident management</li> </ul> <h3>47 - Identify threats with Behavioral Analytics</h3> <ul> <li>Understand behavioral analytics</li> <li>Explore entities</li> <li>Display entity behavior information</li> <li>Use Anomaly detection analytical rule templates</li> </ul> <h3>48 - Data normalization in Microsoft Sentinel</h3> <ul> <li>Understand data normalization</li> <li>Use ASIM Parsers</li> <li>Understand parameterized KQL functions</li> <li>Create an ASIM Parser</li> <li>Configure Azure Monitor Data Collection Rules</li> </ul> <h3>49 - Query, visualize, and monitor data in Microsoft Sentinel</h3> <ul> <li>Monitor and visualize data</li> <li>Query data using Kusto Query Language</li> <li>Use default Microsoft Sentinel Workbooks</li> <li>Create a new Microsoft Sentinel Workbook</li> </ul> <h3>50 - Manage content in Microsoft Sentinel</h3> <ul> <li>Use solutions from the content hub</li> <li>Use repositories for deployment</li> </ul> <h3>51 - Explain threat hunting concepts in Microsoft Sentinel</h3> <ul> <li>Understand cybersecurity threat hunts</li> <li>Develop a hypothesis</li> <li>Explore MITRE ATT&amp;CK</li> </ul> <h3>52 - Threat hunting with Microsoft Sentinel</h3> <ul> <li>Explore creation and management of threat-hunting queries</li> <li>Save key findings with bookmarks</li> <li>Observe threats over time with livestream</li> </ul> <h3>53 - Use Search jobs in Microsoft Sentinel</h3> <ul> <li>Hunt with a Search Job</li> <li>Restore historical data</li> </ul> <h3>54 - Hunt for threats using notebooks in Microsoft Sentinel</h3> <ul> <li>Access Azure Sentinel data with external tools</li> <li>Hunt with notebooks</li> <li>Create a notebook</li> <li>Explore notebook code</li> </ul></div>

Nexus Human

Microsoft Certification

Microsoft AZ-900

Microsoft AZ-104

Microsoft SC-200

Microsoft AZ-303

Microsoft AZ-700

SC-200T00 Microsoft Security Operations Analyst

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong> ADULT FICTION, NON-FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Sian Ellis-Martin joined Blake Friedmann in 2018 and is building a list of fiction and non-fiction at the agency.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">With regards to fiction, Sian is looking for commercial, upmarket and accessible literary novels. She always wants to be completely absorbed by the world of the novel, to jump into the character&rsquo;s life and be swept into the narrative as if she&rsquo;s been there all along. She&rsquo;s drawn in by compelling characters and relationships, and loves stories with a mystery or question at the heart of them. She&rsquo;s open to these ideas being explored in a variety of ways, but at the moment, she&rsquo;d particularly like to find an epic love story, a fun, queer rom-com with an unusual setting or pitch, and/or a sweeping family saga. She leans more towards contemporary settings but does enjoy a historical backdrop too.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">In non-fiction, she&rsquo;s looking for narrative non-fiction, history from different perspectives and books that make complicated ideas around things like politics and literature more accessible. Her favourite type of non-fiction book is the one that makes you interested in something or someone you&rsquo;d never thought you would be. She&rsquo;d also love to find cookery and food books too, particularly cuisines that are less visible in the book world, or budget cooking.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">She&rsquo;s not currently taking on YA, children&rsquo;s, fantasy or science fiction projects.</span></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">Sian would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters (or 5,000 words) of your manuscript in a single word document.&nbsp;</strong></p><p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Sian is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline 20and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">Please prepare to submit your manuscript immediately you book as the submission deadline is now: Monday 8 July 2024</strong></p>

LOOKING FOR: PB, CHAPTER BOOKS, MG, GRAPHIC NOVELS, CHILDREN'S NON-FICTION
Millie van Grutten joined Caroline Sheldon Literary Agency in 2021 and as of early 2024 Caroline Sheldon Literary Agency was acquired by Rogers Coleridge & White. Millie is thrilled to be building the children’s illustrated division at RCW and is actively looking for authors and illustrators of picture books, chapter books, young fiction, graphic novels and is particularly interested in children’s non-fiction presented in any guise. Millie loves working collaboratively with authors and illustrators whether it’s brainstorming a title, building a portfolio, trying out new genres and age groups or simply chatting ideas through. She relishes the opportunity to champion the work of illustrators and authors alike and is open to anything from 0-9 whether texts, illustrations or both. She loves anything with strong and engaging characters at its heart, quirky stories, and books that make you laugh and/or books that can make you laugh while you learn…
Apart from the ever enduring and absolute classics like Quentin Blake’s Mrs Armitage, Millie has recently enjoyed Mariajo Ilustrajo’s Lost, Ed Vere’s The Artist, The Secret Beast Club (Robin Birch and Jobe Anderson), Dave Pigeon (Swapna Haddow and Sheena Dempsey), How to Be A Genius Kid (Jim Smith) and anything by Lauren Child.
Among many other talents, Millie represents Swapna Haddow, Zehra Hicks, Sandra Dieckmann, Jobe Anderson, Marilyn Esther Chi, Emma Clarke, Jim Smith, Gabriella Szendrey, Helen and Thomas Docherty.
Millie would like you to submit a covering letter, 1 page synopsis and the opening three chapters (max 5,000 words) of your novel. For picture books please send up to three texts split into 12 spreads each and a covering letter. For non-fiction please supply a cover letter and proposal with up to 5,000 words of your sample text.
Please send EITHER picture books OR another genre, not both in one submission.
(In addition to the paid sessions, Millie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
Submission Deadline: Monday 28 October 2024

I Am In Print

Fiction Writing

SOLD OUT! 4th November Millie van Grutten #Agent121. Looking for: PICTURE BOOKS / CHAPTER BOOKS / MG / CHILDREN'S NON-FICTION

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Scope and Schedule Management techniques.</p><p>This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - PROJECT SCOPE AND TIME MANAGEMENT OVERVIEW</h3> <ul> <li>Project Scope Management Overview</li> <li>Project Scope Mgt. Processes and Key Outputs</li> <li>Project Time Management Overview</li> <li>Project Time Mgt. Processes and Key Outputs</li> <li>Case Study Selection</li> <li>Requirements, Scope, and Negotiations</li> </ul> <h3>2 - PLAN SCOPE AND SCHEDULE MANAGEMENT</h3> <ul> <li>Plan Scope and Schedule Mgt. Overview</li> <li>The Scope Management Plan</li> <li>The Requirements Management Plan</li> <li>The Schedule Management Plan</li> </ul> <h3>3 - COLLECT REQUIREMENTS</h3> <ul> <li>Collect Requirements Overview</li> <li>Types of Requirements</li> <li>Effective Product/Solution Requirements</li> <li>Other Stakeholders and Requirements</li> <li>Collect Requirements Techniques</li> <li>Voice of the Customer</li> <li>Requirements Traceability Matrix</li> </ul> <h3>4 - DEFINE SCOPE</h3> <ul> <li>Define Scope Overview</li> <li>Project Scope Statement Sections</li> <li>Create a Project Scope Statement</li> </ul> <h3>5 - CREATE WBS</h3> <ul> <li>Create WBS Overview</li> <li>WBS by Deliverable</li> <li>WBS by Phase</li> <li>When to Subdivide a Work Package Further</li> <li>Effective WBSs</li> <li>General Process for Creating the WBS</li> <li>Create a WBS</li> </ul> <h3>6 - DEFINE ACTIVITIES</h3> <ul> <li>Define Activities Overview</li> <li>Practical Considerations for Defining Activities</li> <li>Activities and Steps</li> <li>Milestones</li> <li>Create Activities and Milestones</li> </ul> <h3>7 - SEQUENCE ACTIVITIES</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>8 - ESTIMATE ACTIVITY RESOURCES</h3> <ul> <li>Estimate Activity Resources Overview</li> <li>Resource Breakdown Structure</li> <li>Estimate Activity Resources</li> <li>Assign Resources to Activities</li> </ul> <h3>9 - ESTIMATE ACTIVITY DURATIONS</h3> <ul> <li>Estimate Activity Durations Overview</li> <li>Expert Judgment</li> <li>Ratio Estimating</li> <li>Analogous Estimating</li> <li>Parametric Estimating</li> <li>Forecasting</li> <li>Three Point Estimating and PERT Estimating</li> <li>Reserves</li> <li>Estimate Activity Durations</li> </ul> <h3>10 - DEVELOP SCHEDULE</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>11 - VALIDATE SCOPE</h3> <ul> <li>Validate Scope Overview</li> <li>Verify Scope Best Practices</li> <li>Create a Scope Validation Form</li> </ul> <h3>12 - CONTROL SCOPE AND SCHEDULE</h3> <ul> <li>Control Scope Overview</li> <li>Control Schedule Overview</li> <li>Control Scope Best Practices</li> <li>Change Control Stakeholders</li> <li>Determine Change Control Stakeholders</li> <li>Change Control Process</li> <li>Change Request Form</li> </ul></div>

Project Management Institute (PMI)

Project Management Qualification (PMQ)

Project Management Professional (PMP)

Project Management

Google Project Management

Professional Scrum Master (PSM)

Project Scope and Schedule Management

London

<article>
<div>
<h5>Java EVENINGS Course</h5>
</div>
<div></div>
<p>  						 
	</p><div>
	<ul>
		<p>
		<b>Python EVENINGS Course. </b>Basic Python syntax and principles of Object Orientated Programming. 
		<br />Most attendees are in-work IT Professional.
		<br />Private individuals are also very welcome. 
		<br />Evening courses also running.
		<br /><b>Our Style: </b>Hands-on, Practical  
		<br /><b>Location:  </b>Online, Instructor-led  
		<br /><b>Download:  </b>anaconda.com
		<br /><b>Duration:  </b>6 weeks, 1 evening per week, 6pm - 8pm
		<br /><b>Times: </b>arrange a time for your time zone
	    </p>
	</ul>	

<p></p>
</div></article>

<div>
	  <div>
		 <h5>Python Basics EVENINGS Course </h5>
	  </div>
	  <div></div>
	  <p> 
 
				This Python course London Evening covers the essential Python Basics, in our interactive, instructor led Live Virtual Classroom.
				This Python Basics course is a very good introduction to essential fundamental programming concepts using Python as programming language.
				These concepts are daily used by programmers and is your first step to working as a programmer.
				By the end, you'll be comfortable in programming Python code.
				You will have done small projects.
				This will serve for you as examples and samples that you can use to build larger projects.
				You can publish your code online to keep as a portfolio.

<br />
This Python Programming course is hands-on and practical, to give you in-depth, practical experience of the topics covered.

	  </p>
	<div>
	<h5>Week 1: Basics</h5>
	</div>
	<div></div>
	<div> 
					<p>  <strong>Python Data Types and Variables:</strong>  
					<br />  Primitive types; Characters &amp; Strings; Boolean; Working with variables and its scope; Conversion and casting types in Python.	 
					<br /> <strong>Operators and Expressions: </strong>   
					<br />  Introduction of operators; Arithmetic operators; Relational operators; Assignment operator; Logical operators; Increment and decrement operators.
					</p> 
			 
				<p><strong> Decision Making:</strong>
				<br />If statement; If - else statement; If- elif - else statement; Nested if - else.
				</p><p><strong>Using Loops:</strong>
				<br />The while, while-else.
				<br />For loop;
				<br />Jump statements: break, continue;
				<br />Nesting loops.				
				</p>
			</div>
	<div>
	<h5>Week 2: Data Structures</h5>
	</div> <div></div>
	<div> 
				<p> Lists.
					<br />Tuples.
					<br />Sets.
					<br />Dictionary. Nested Dictionary.
					<br />Json Files.
				</p>
			</div>
	<div>
	<h5>Week 3: Python built-in functions</h5>
	</div> <div></div>
	<div> 
				<p>  
				<br />Using Built-in modules and functions:
				<br />Strings Functions.
				<br />Pattern matching with Regex.
				<br />Maths Functions.
				<br />Random Functions.
				<br />Python Date functions.
				</p>
			</div>
	<div>
	<h5>Week 4: OOP: Using Modules, functions, classes</h5>
	</div> <div></div>
	<div>
				<p>  Creating and using custom Functions.
					<br />Creating functions;
					<br />Using parameters and return values;
					<br />
					<br />Introduction to Classes and Objects:
					<br />Creating a Class; 
					<br />Creating an Object; Using an Object; 
					<br />Adding Instance variables; Controlling accessibility; Naming conventions for class members. 
					<br /> Class Constructors; Parameterized Constructors.
					<br />Inheritance. Overload.
				</p>
			</div>

	<div>
	<h5>Week 5: Pandas DataBase Basics</h5>
	</div> <div></div>
	<div>	 
		<p> <b>Connection details:</b>
				Connect to a database using access codes. 
				<br /><b>Select Queries:</b>
				Retrieving records and iterating results sets, using variables and parameters in queries. 
				<br />Working with DDL comands:
				Create a database, drop a database.
				Create a table, alter tables, drop a table. 
				<br />Working with DML Commands:
				Insert, delete, update records.
		</p>
	</div>
	
	 
	<div>
	<h5>Week 6: Pandas Dataframe Basics</h5>
	</div> <div></div>
	<div>	 
		<p> Getting data into a dataframe:
			<br />Dict to Dataframe, Dataframe to Dict.
			<br />Excel To Dict, Dict to Excel , working with Excel data, multiple Excel sheets.

			<br />Dataframe basics:
			<br />Slicing Dataframes,
			<br />Getting information about the dataframe,
			<br />Filter, sort and query a Dataframes,
			<br />Duplicate values,
			<br />Working with null-values,
			<br />Sampling,
			<br />Group by,
			<br />Join.

		</p>
	</div>
	  
</div>
 

<div>   

	   <div id="cincluded">
		  <div>
			 <h5>What is included</h5>
		  </div>

		  <article>
		  <div>
			 <ul>
				<li>PCWorkshops Course Certificate on completion  </li>
									   
				<li>Python Course Notes</li>
				<li>Python Code Examples</li>
				<li>Practical Python Course exercises and Code Samples</li>
				<li>After the course: 1-Hour personalised online revision session</li>
			 </ul>
		  </div>
		  </article>
	   </div>
				    
<div>
	                  <div>
	                     <h5 id="cincluded2">Book the Python  Course</h5>
	                  </div>
 
<div id="eventbrite-widget-container-60636103217"></div>




							 
</div>
				   <div id="caboutus">
	                  <div>
	                     <h5>About us</h5>
	                  </div> 
	                  	<article>
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					    		<div>
					    			
					    			<h5>Our experienced trainers are award winners. </h5> 
					    			<ul>
										<li>
											More about us
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											FAQ's
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											Client Comments  
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	        </div>

Python EVENINGS Course
Basic Python syntax and principles of object-oriented programming. 
Most attendees are in-work IT Professional. 
Private individuals are also very welcome. 
Evening courses also running. 

Details:
Our Style: Hands-on, Practical 
Location: Online, Instructor-led 
Download: anaconda.com 
Duration: 4 weeks, 1 evening per week, 6pm - 8pm 
Times: arrange a time for your time zone 
How to attend:  
Connection Link For the course: https://meet.goto.com/910697125
Once you have made the payment, use the above link on the date booked, to connect with the trainer. 
Python Basics EVENINGS Course
 This Python course London Evening covers the essential Python Basics, in our interactive, instructor led Live Virtual Classroom. This Python Basics course is a very good introduction to essential fundamental programming concepts using Python as programming language. These concepts are daily used by programmers and is your first step to working as a programmer. By the end, you'll be comfortable in programming Python code. You will have done small projects. This will serve for you as examples and samples that you can use to build larger projects. You can publish your code online to keep as a portfolio. 

This Python Programming course is hands-on and practical, to give you in-depth, practical experience of the topics covered. 
Week 1: Basics
 Python Data Types and Variables: 
Primitive Data types; Working with variables and its scope; Conversion and casting types in Python. 
 Operators and Expressions:  
 Introduction of operators; Arithmetic operators; Relational operators; Assignment operator; Logical operators; Increment and decrement operators. 
 Decision Making: 
If statement; If - else statement; If- elif - else statement; Nested if - else. 
Using Loops: 
The while, while-else. 
For loop; 
Jump statements: break, continue; 
Nesting loops. 
Week 2: Data Structures & Database
Lists.  
Tuples. 
Sets. 
Dictionary. Nested Dictionary. 
Json Files. 
Reading csv and text files
Connecting with a database and run SQL Queries. 
Week 3: Python built-in functions &  Pandas Dataframe Basics
 
Using built-in modules and functions: 
Strings Functions. 
Maths Functions. 
Random Functions. 
Data Frames; 
Getting data into a dataframe: 
Dict to Dataframe, Dataframe to Dict.  
Dataframe basics: 
Slicing Dataframes, 
Getting information about the dataframe, 
Filter and query a Dataframes, 
Working with null-values.
Week 4: OOP: Using Modules, functions, classes
 Creating and using custom Functions. 
Creating functions; 
Using parameters and return values; 
 
Introduction to Classes and Objects: 
Creating a Class; 
Creating an Object; Using an Object; 
Adding instance variables; controlling accessibility; and naming conventions for class members. 
 Class Constructors; Parameterized Constructors. 
Inheritance. Overload. 

What is included
PCWorkshops Course Certificate on completion
Python Course Notes
Python Code Examples
Practical Python Course exercises and Code Samples
After the course: 1-Hour personalised online revision session
  

PCWorkshops

Online Course Creation

Programming Fundamentals

Computer Programming

Professional Skills Course (PSC)

Instructor

Python

Basic Python syntax and principles of Object Orientated Programming. 
Most attendees are in-work IT Professional. 
Private individuals are also very welcome. 
Evening courses also running. 
Our Style: Hands-on, Practical 
Location: Online, Instructor-led 
Download: anaconda.com 
Duration: 6 weeks, 1 evening per week, 6pm - 8pm 
Times: arrange a time for your time zone 

Python EVENINGS Course, Online Instructor-led

General admission

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Become a Certified User Experience Professional</strong></p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">Build a career in UX with the world&rsquo;s only university credit-rated online UX course. Acquire the mindset, the skills and the confidence that make UX designers so valuable. A rewarding and meaningful career awaits.</p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why become a UX designer?</strong></p><ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be in demand</strong><br fr-original-style="" style="box-sizing: border-box;">UX is a high-growth sector. The demand for UX designers far outstrips the supply of qualified professionals.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Get well paid</strong><br fr-original-style="" style="box-sizing: border-box;">UX designers are highly paid. The average entry-level salary for a UX designer in the United Kingdom is &pound;35,465 (PayScale, 2019)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Love your job</strong><br fr-original-style="" style="box-sizing: border-box;">UX designers make an impact. They solve real-world problems using an exciting mix of research, design, technology and psychology.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Study method</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 months</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to content</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">12 months</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualification</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level 8 Diploma - User Experience Design</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Awarded by Glasgow Caledonian University</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Regulated by SQA</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional info</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam(s) / assessment(s) is included in price</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutor is available to students</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration: 6 months<br fr-original-style="" style="box-sizing: border-box;"></strong>Get certified in six months following a flexible, structured learning path.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery: Online<br fr-original-style="" style="box-sizing: border-box;"></strong>The course is delivered entirely online, including video modules, mentor-led webinars and support.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment: 2-hour exam<br fr-original-style="" style="box-sizing: border-box;"></strong>Before getting certified, you&#39;ll be assessed during a two-hour exam taken online.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Outcomes for you</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Think like a UX designer; adopt the mindset that sets them apart</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a portfolio of project work</li><li fr-original-style="" style="box-sizing: border-box;">Speak with the confidence that comes from a true, deep understanding of UX</li><li fr-original-style="" style="box-sizing: border-box;">Advance your career with job-ready skills</li><li fr-original-style="" style="box-sizing: border-box;">Complete a university credit-rated course, valued by employers globally</li><li fr-original-style="" style="box-sizing: border-box;">Become a Certified UX Professional</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn with us</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&rsquo;ve worked hard to design the best possible online learning experience for you. As well as an unmatched syllabus, our approach includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Projects &amp; portfolio</strong><br fr-original-style="" style="box-sizing: border-box;">Learn by doing with a series of real-world projects ideal for your UX portfolio.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Mentors &amp; webinars</strong><br fr-original-style="" style="box-sizing: border-box;">Be guided by our hand-picked, world-class mentors during monthly webinars.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure &amp; support</strong><br fr-original-style="" style="box-sizing: border-box;">Stay motivated with a structured programme supported by fellow students and our customer success team.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What you&rsquo;ll learn</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&rsquo;ve put together a university credit-rated curriculum that&rsquo;s deep, rigorous and<br fr-original-style="" style="box-sizing: border-box;">covers everything you need to know to become a certified UX professional and<br fr-original-style="" style="box-sizing: border-box;">turbocharge your career.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01</strong>&nbsp;- Introduction to UX design</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02</strong>&nbsp;- User research</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03</strong>&nbsp;- User goals</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04</strong>&nbsp;- Structure and navigation</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05</strong>&nbsp;- Interactions</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06</strong>&nbsp;- Design principles</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07</strong>&nbsp;- Design patterns</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08</strong>&nbsp;- Mobile</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09</strong>&nbsp;- Workflows</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10</strong>&nbsp;- Prototyping and handover</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11</strong> - AI and UX</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12</strong> - Creating your portfolio</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13</strong> - Career guidance Hub</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Tutorials for Figma</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Projects and portfolio</strong>&nbsp;- Projects that build into a portfolio</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong>&nbsp;- 2-hour final exam</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Background</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You don&rsquo;t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse array of backgrounds, including project management, development, graphic design, product management, business analysis and so on.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. Our team will be there to support you along every step of the way but success will come as a result of your own diligence.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The average salary for entry level user experience designers is &pound;28,000</li><li fr-original-style="" style="box-sizing: border-box;">The average salary for user experience designers with 1-5 years experience ranges from &pound;29,000 to &pound;50,000</li><li fr-original-style="" style="box-sizing: border-box;">The average salary for user experience managers/leads is &pound;80,000</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Information from LinkedIn Salary Reports, based on real jobs listings.</p></section>

UX Design Institute 

Product Design

UI / UX Design

Professional Diploma in UX Design

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(35, 35, 51);">This course will teach participants the fundamentals of Oil and Gas modeling following best practices. It will break down the important concepts into modules allowing you to implement them in the Oil and Gas industry.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">We use the case study method which allows you to see varied perspectives and to gain deeper knowledge of the concepts. You will have lifetime access to our videos covering the core mechanics of the Oil and gas industry and you will be expected to think critically as you work through the case studies individually and in your assigned groups.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">This course requires an above-average understanding of Excel, Finance, Basic Financial Modeling, and working knowledge of the mechanics of basic corporate models. &nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This instructor-led course includes:&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;2 weeks of self-paced essential learning content that you are to complete before the instructor-led live virtual sessions begin&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;6 instructor-led virtual sessions of 2 hours each. Each Session will have a 15-minute break.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Intersession Assignments that you are expected to complete and discuss in your preassigned groups during the session.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;1 Capstone Project&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; Lifetime access to our LMS where you will have free access to the trainer, other participants, and resources including knowledge videos.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Access to our community of life-long learners.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Downloadable Certificate you can link to your LinkedIn page&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">We look forward to seeing you in Class!!!</span></p>

Learn the fundamentals of Oil and Gas modeling following best practices. This course will break down the important concepts of modeling allowing you to implement them in the Oil and Gas industry. 

Advanced Financial Modeler Certificate Course - Oil & Gas

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The ITMLE Certification class is ideal for seasoned IT Managers and IT Directors (Managers of Managers).</p>Overview<p>Developed by an experienced CIO, and then vetted by a board of senior industry executives, ITMLE certifies that those who successfully complete the ITMLE Final Exam bring credible and validated industry knowledge to the organizations they serve appropriate to a senior-level IT executive.</p><p>This three-day, fast-moving and highly interactive workshop contains topics specifically designed to prepare mid-level IT executives in large IT shops for higher levels of management responsibility and provide CIOs of smaller IT shops (about 40 people or less) with additional tools to help maximize their business impact.</p></div><div id="course-pills-2"><h4>Knowledge, Roles, Methodology, and Change</h4><ul><li>Thinking Like a CIO</li><li>IT?s (and Your) Four Roles in the Organization</li><li>Living in a Waterfall, Agile, Wagile World</li><li>IT as an Agent of Change</li></ul><h4>Process, Productivity, and Governance</h4><ul><li>IT Strategic Planning and Thinking</li><li>IT and Organizational Productivity</li><li>IT and Data Governance</li></ul><h4>Innovation, Staff Growth, and Negotiation</h4><ul><li>Fostering IT Innovation</li><li>Coaching, Mentoring, and Team Development</li><li>IT Project and Vendor Negotiating</li></ul></div>

ITIL

IT Certifications

IT (Information Technology)

Certified Information Security Manager (CISM)

Institute of Leadership & Management (ILM)

Investment Management Certificate (IMC)

IT Management and Leadership Executive (ITMLE) Certification

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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