Harpenden

<p>'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement.</p>
<p>This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process.</p><p>This programme will help participants:</p>
<ul>
<li>Understand 'how buyers buy' and align their selling activities accordingly</li>
<li>Recognise the difference between 'latent pain' and 'active vision' opportunities</li>
<li>Conduct effective pre-call planning and research</li>
<li>Stimulate interest and establish credibility with your prospects</li>
<li>Get prospects to share / admit high priority pain</li>
<li>Engage in consultative dialogue that promotes the differentiating strengths of your offerings</li>
<li>Gain access to 'power' people within an opportunity</li>
<li>Effectively qualify and disqualify opportunities based on objective decision criteria</li>
<li>Better control and manage sell cycles</li>
<li>Improve their chances of winning competitive opportunities</li>
<li>Shorten sales cycles and avoid 'no decision'</li>
<li>Negotiate the steps leading to a successful sale</li>
</ul><section>
                    <h3>1 An introduction to selling</h3><ul><li>Understanding the key points that encourage a customer to purchase from us</li><li>The difference between consultative selling and a transactional sale</li><li>Understanding the roles that trust and empathy play in a sale</li><li>Understanding how tricks and manipulation can sink a sale</li><li>Vital pre-meeting research that must take place before a conversation</li><li>Understanding how the customer sees us and why positioning is important</li></ul><h3>2 Structuring the sales conversation process</h3><ul><li>Defining a set process for structuring a sales call with a chance to demonstrate understanding</li><li>How the first minute of a conversation can destroy a sale</li><li>Understanding BPO objectives for a sale</li><li>How a step-by-step sales conversation process helps win more sales</li><li>Understanding the mis-match between the customers buying process</li><li>How our sales processes can lead to mistakes</li></ul><h3>3 How and why people buy</h3><ul><li>An insight into the emotional factors behind how people arrive at purchasing decisions</li><li>Using research from neuroscience that shows how sales people can really make mistakes</li><li>Understanding how people make decisions about larger purchases</li><li>Understanding the stakeholders in companies and their buying motives</li><li>How to analyse the stakeholders and determine a win-plan</li></ul><h3>4 Understanding the funnel</h3><ul><li>Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting</li><li>Understanding the role of forecasting in sales analysis</li><li>Why many forecasts are nearly always wrong</li><li>Understanding the stages of a sales process</li><li>How 'verifiable outcomes' can really change forecasting</li></ul><h3>5 Questioning techniques</h3><ul><li>Understanding the different questioning techniques and when they should be used</li><li>Using the 'knowledge tree' as a framework for questioning</li><li>Understanding the use of real empathy to help customers uncover their needs</li><li>How effective research can really empower your questions</li><li>How to ask 'high gain' questions</li><li>How to ask difficult questions without feeling intrusive</li></ul><h3>6 Features and benefits</h3><ul><li>How to practically apply them in a sales scenario</li><li>How to align the benefits to customers' business goals</li><li>Really understanding the difference and how to demonstrate true economic benefits to a customer</li><li>How to discover business goals, and align value propositions to these</li><li>How to craft an effective value proposition for a customer</li><li>Using the SAR storytelling method to really engage customers to align their thinking patterns</li><li>Using the latest neuroscience research that explains what customers are really thinking</li></ul><h3>7 Overcoming objections</h3><ul><li>How 'confirmation bias' can hinder any sales conversation</li><li>How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way</li><li>Practising the method to become comfortable and congruent with it</li></ul><h3>8 Closing the sale</h3><ul><li>A deep dive into what closing is</li><li>How different sales have different closes</li><li>How too many closing methods can destroy a sale</li><li>How to lead up to a close with a logical sequence of questions</li><li>Using the ACSAT trust method of closing</li><li>A clear methodology with a chance to practise the skills in a fun way</li></ul>


                </section>

The In House Training Company

Negotiation Skills

Coaching & Consulting Business

Coaching Skills

Professional Selling Skills (PSS)

Counselling Skills

Sales Management

Consultative selling (In-House)

Bardsey

Leeds

Nottingham

Reading

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Dickson Training Ltd

Ushering The Team Back To The Workplace

<p>This is an essential programme for any member of staff whose role requires a high level of attention to detail. The focus is specifically on the handling of text and data, whether at the input stage or when collating information into reports and documents for use by others.</p><p>The session looks at both prevention and cure. For 'prevention', it focuses on understanding how common errors occur and on developing an awareness of the factors which influence our level of attentiveness. It introduces key psychological theories around attentiveness including the 'capacity' and 'bottleneck filter' models. And it looks at how working styles can affect attention to detail.</p><p>For 'cure', the programme looks at how to minimise the effect of stress on concentration as well as introducing a number of tools and techniques for promoting accuracy - at both the input and the checking stages. Particular attention is paid to proof-reading techniques.</p>By the end of the session, participants will:<ul><li>Appreciate why errors occur</li><li>Understand how stress and other factors can affect focus and accuracy</li><li>Know how to improve accuracy and reduce errors when handling text and data</li><li>Be able to proof-read text and number-based documents more accurately</li></ul><section>
                    <h3>1 The importance of accuracy</h3><ul><li>The impact of mistakes</li><li>Why accuracy is so important</li><li>Main reasons why errors occur</li></ul> <h3>2 Attentiveness theory</h3><ul><li>The 'capacity' and 'bottleneck filter' models</li><li>Selective attention</li><li>Chunking - big picture / little picture</li></ul> <h3>3 Preparing for accuracy</h3><ul><li>Working styles - how they affect detail-orientation</li><li>Identifying and minimising the impact of stress on concentration</li></ul> <h3>4 Practical strategies</h3><ul><li>How to improve accuracy and reduce errors when inputting text</li><li>Managing interruptions and distractions</li><li>Proofing text and numbers</li></ul> 


                </section>

Office Skills & Productivity

Organisational Skills

Study Skills

Analytical Skills

Management Skills

Accuracy Skills (In-House)

<p>This very practical workshop is designed to enable participants to improve the impact, clarity and accuracy of their business documents - both internal and external.:</p>This workshop will help participants:<ul><li>Identify the purpose of writing their documents - to themselves and to their readers</li><li>Recognise and meet the needs of their readers</li><li>Plan documents systematically and improve the layout, flow and structure</li><li>Express the content more clearly, concisely and correctly</li><li>Adapt the tone and style of writing to the circumstances</li><li>Proof-read and edit work effectively, using formal marks and techniques</li><li>Improve visual layout, format and appearance</li></ul><section>
                    <h3>1 Course objectives</h3><ul><li>Welcome and Introductions</li><li>The problems now - group discussion</li></ul> <h3>2 Writing better business documents</h3><ul><li>What points to highlight / exclude</li><li>Starting off</li><li>Introductions</li><li>Conclusions</li><li>Executive summaries</li></ul> <h3>3 Rules and standards</h3><ul><li>George Orwell's famous maxim</li><li>Why write? - clarifying your aims and objectives</li><li>A seven-step method for better preparation</li><li>The three-stage process for writing well</li><li>Grouping information for your reader</li></ul> <h3>4 Proof-reading and editing</h3><ul><li>The difference between proof-reading and editing</li><li>Proof-reading methods and strategies</li><li>Proof-reading marks and techniques</li><li>Training your eye for detail</li><li>Knowing what to look for</li></ul> <h3>5 Effective editing</h3><ul><li>Grammar and English standards</li><li>Words - usage and spelling</li><li>Sentences - units of thought</li><li>Paragraphs - themes</li><li>Punctuation - spotting and correcting common errors</li><li>Say what you mean - active <em>v</em> passive language</li></ul> <h3>6 How's your English?</h3><ul><li>Grammar quizzes and punctuation test</li><li>Spotting spelling errors</li><li>Rephrasing jargons and clicheÌs</li><li>Common error's and mistakes</li></ul> <h3>7 Document layout</h3><ul><li>House style</li><li>Use of white space</li><li>Fonts and effects</li></ul> <h3>8 One-to-one workshops</h3><ul><li>These are practical sessions with one-to-one consultation with colleagues and the trainer</li><li>They are held at key points to consolidate the learning from different sessions</li></ul> <h3>9 Course summary</h3><ul><li>Summary of key points</li><li>Action plans</li></ul> 


                </section>

Business Communication Skills

Writing Skills

Presentation Skills

Business English

Business Writing

Business writing skills (In-House)

<p>Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business.</p><p>We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings.</p>This course will help participants:<ul><li>Learn a structured and proven approach to the negotiation of contract terms</li><li>Apply the key principles of negotiation, playing the person and the problem</li><li>Create a contract negotiation strategy - from opening to close</li><li>Recognize and put to use proven negotiation tactics and techniques</li><li>Learn how to embrace conflict positively - to 'say no, then negotiate'</li><li>Plan and prepare for any commercial negotiation conversations</li><li>Understand the stages of negotiation and how to move through them</li></ul><section>
                    <h3>1 Closing and negotiating from a position of personal power</h3><ul><li>The eight steps of a sales or commercial negotiation</li><li>Ten ways to resist price pressure</li><li>How to draw on sources of power when you have less authority</li><li>The six principles of influence and persuasion and how to use them</li></ul> <h3>2 Effective negotiation - planning and theory</h3><ul><li>How to plan and structure your negotiation for a successful and quick conclusion</li><li>Influence: knowing how to 'push or pull' to win an argument</li><li>Achieving a BATNA - a range of practical skills and techniques</li><li>Case study: planning for a client negotiation around contract or price issues</li></ul> <h3>3 Effective closing and negotiation - practice and reality</h3><ul><li>Higher-level questioning techniques to investigate and solve problems</li><li>Listening to lead - active listening and structuring your conversation</li><li>The most common 'unforced' negotiation mistakes and errors</li><li>Case study: setting objectives, sources of value, trading concessions</li></ul> <h3>4 Sales negotiation tactics and playing the game</h3><ul><li>How high - how hard - how soon; why now</li><li>How to identify hidden or perceived currencies and values</li><li>How to use these to establish a higher base price</li><li>Negotiation best-practice checklist and summary</li></ul> 


                </section>

Sales closing and price negotiation skills (In-House)

<p>When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation.</p><p>This programme provides staff with the basic skills they need to sell.</p>This course will help participants:<ul><li>Profile customers</li><li>Research and identify potential new customers</li><li>Use the consultative sales process</li><li>Build effective rapport with customers</li><li>Identify customer needs through effective questioning and listening</li><li>Position products and services effectively</li><li>Close the sale or gain commitment to further action</li><li>Manage their customer portfolio to maximise sales</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the training</li><li>Personal introductions and objectives</li><li>Self-assessment of existing sales skills</li><li>Overview of content</li></ul> <h3>2 Knowing your customers</h3><ul><li>Who are your customers, and what do they want from you?</li><li>What are your strengths, compared to your competitors?</li><li>Who are your new potential customers?</li><li>How do you communicate with new customers?</li><li>What do you need to know about your customers before you start to sell?</li><li>Making the initial approach</li><li>Planning your pipeline - keeping the customers coming</li></ul> <h3>3 The four-step sales process</h3><ul><li>Overview of the consultative sales process</li><li>Key benefits of using the consultative sales process</li><li>Focusing on behaviours not targets</li><li>The behaviours of a good salesperson</li><li>Common pitfalls and mistakes</li><li>Personal strengths and weaknesses</li></ul> <h3>4 Building rapport</h3><ul><li>First impressions - Mehrabian theory of communication</li><li>Short cuts to building rapport</li><li>Looking out for clues as to how the customer is thinking</li><li>Looping back to keep the conversation flowing</li><li>Acknowledging past communication</li><li>Dealing with emotions such as anger</li><li>Setting the agenda to keep control</li><li>Getting past gatekeepers</li></ul> <h3>5 Questioning and listening</h3><ul><li>How to ask open questions to uncover information</li><li>Left brain questions</li><li>When closed question can be useful</li><li>What stops us listening?</li><li>The four levels of listening</li><li>How to develop your listening skills</li></ul> <h3>6 Presenting products and services to customers</h3><ul><li>When to present</li><li>Using benefits not features</li><li>Making it personal</li><li>Using reciprocity</li><li>The tendency towards the middle</li><li>Using consistency</li></ul> <h3>7 Gaining commitment</h3><ul><li>Testing the water</li><li>Dealing with objections using ACLEO</li><li>Asking for the business</li><li>Getting referrals</li><li>Ending with a personalised close</li><li>Following-up</li></ul> <h3>8 Managing your customer pipeline</h3><ul><li>Spotting opportunities for cross-sales</li><li>Managing your portfolio</li><li>Maximising sales proactively</li><li>Review meetings</li><li>Customer satisfaction measures and surveys</li><li>Mystery shopping</li></ul> <h3>9 Putting it all together</h3><ul><li>Skills practice</li><li>Personal learning summary and action plans</li></ul> 


                </section>

Online Course Marketing

Meeting Skills

Introduction to sales (In-House)

<p>Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling.</p><p>A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business.</p>Through this experience, sales teams gain:<ul><li>Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded</li><li>Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles</li><li>An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience</li><li>A realisation of their very specific natural sales talents as individuals and as a team</li><li>A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do</li><li>An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all</li><li>Brand-new insights into working with and handling difficult people across all levels of authority</li><li>An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance</li><li>Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery</li></ul><section>
                    <h3>1 Introducing 'Natural Superheroes' for sales</h3><ul><li>What is a 'Natural Superhero'?</li><li>Defining emotional intelligence in the context of sales and why it is so important</li><li>Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically</li><li>Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting</li><li>Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling</li><li>Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless</li><li>How to take control of achieving the sales performance you really need and want for yourself and others</li><li>Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis</li></ul> <h3>2 Understanding yourself, your team members and your customers - using the Enneagram</h3><ul><li>Introducing the Enneagram and why it is so valuable to sales people and their clients</li><li>Exploring the 9 types of motivational drives and why people have different reasons for buying from you</li><li>Core types and wings - understanding the influence of other motivations either side of the core Enneagram type</li><li>How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance</li><li>The 3 levels of behaviour within your personal profile and that of your clients</li><li>Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team</li><li>How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results</li><li>How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance</li><li>How sales teams sabotage their own performance and that of other people within the team - and how to stop it</li><li>Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person?</li><li>How the Enneagram helps us in sustaining a truly great sales performance over time</li></ul> <h3>3 Why positive thinking alone doesn't work in sales</h3><ul><li>Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role</li><li>3 steps and exercises that naturally increase PMA</li><li>The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting</li><li>Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance</li></ul> <h3>4 Measuring success</h3><ul><li>How to measure the development of your individual profile as a sales person</li><li>Development planning and review</li><li>Into the future - how to continue your Natural Superhero development</li></ul> 


                </section>

Master Your Emotions

Life Coaching

Life Coach Training

Sales superheros (In-House)

<p>Generating new leads and new business can be both time-consuming and frustrating.</p><p>It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate.</p><p>But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful?</p><p>This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline.</p>This course will help participants:<ul><li>Develop a clear and consistent process for new business development and lead-generation</li><li>Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service'</li><li>Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals</li><li>Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach</li><li>Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities</li><li>Develop an engaging telephone voice and manner - and a 'networking personality'</li><li>Qualify potential opportunities with more accuracy on a consistent basis</li><li>Prioritise opportunities and manage their time when sourcing new business</li><li>Discover online sources of leads, contacts and referrals</li><li>Overcome psychological blocks to cold or warm calling - theirs and the client's</li><li>Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Make outbound sales or appointment calls with improved confidence, control and results</li><li>Improve the conversion of calls to appointments by using more effective questions and sales messages</li><li>Get past gatekeepers and assistants more effectively</li><li>Make the most of your CRM software and systems</li></ul><section>
                    <h3>1 Online marketing - what works!</h3><ul><li>Workshop overview and learning objectives</li><li>Choosing your social media channels</li><li>LinkedIn for sales and marketing</li><li>Designing and implementing an effective new business email campaign online</li><li>Creating a lead-generation strategy online - with case studies</li><li>Avoiding common mistakes in social media marketing</li><li>Case study: 'Best practice in social media sales and marketing'</li><li>Using blogs and video-based marketing (eg, YouTube)</li><li>New trends and how to keep your finger on the 'social media' pulse</li><li>Twenty essential websites and online marketing tools</li></ul> <h3>2 Making appointments by telephone</h3><ul><li>Planning the call, telephone techniques, integrating with email and online marketing</li><li>Developing a clear and consistent process to appointment-making</li><li>Setting and achieving the right level of telephone activity to achieve your appointment goals</li><li>Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach</li><li>Overcoming the most common 'put-offs' to seeing or engaging with you</li><li>Overcoming psychological blocks to cold or warm calling - yours and the client's</li><li>Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Making outbound sales or appointment calls with improved confidence, control and results</li><li>Improving conversion of calls to appointments by using more effective questions and sales messages</li><li>The five keys to developing an engaging telephone voice and approaching manner</li></ul> <h3>3 Power networking</h3><ul><li>Strategies for networking and B2B referral-based marketing</li><li>The importance, and different types, of networking</li><li>How to work a room - preparation and strategy</li><li>Communication dynamics in networking - the power of the listening networker</li><li>Assumptions when networking</li><li>Business networking etiquette</li><li>Making connections, asking for cards, contact details and referrals, gaining follow-up commitments</li><li>Building relationships - follow-up and follow-through</li></ul> <h3>4 Developing new leads</h3><ul><li>Strategies for first-time sales calls</li><li>Gaining rapport and opening first-time and new business sales calls effectively</li><li>Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences</li><li>Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal</li><li>Value message - differentiate your solutions clearly and accurately, with tailored value statements</li><li>Presenting the right initial USPs, features and benefits and making them relevant and real to the customer</li><li>Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price</li><li>Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call</li></ul> <h3>5 Organised persistence - CRM and prospect-tracking</h3><ul><li>Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management</li><li>Maintaining a good database for maximising new business ROI</li><li>Developing a contact strategy with different types and levels of contact</li><li>Analysing your contact base using state-of-the-art software and tools</li><li>Making the most of your CRM systems and solutions</li><li>Understanding that your attitude makes a difference when sourcing new business</li><li>Setting SMART objectives for new business development and lead-generation</li><li>Practical exercise - setting personal development and business goals</li><li>Time management tips to improve daily productivity</li><li>New business pipeline management strategies for peak sales performance</li></ul> <h3>6 Workshop summary and close</h3><ul><li>Practical exercise - developing your new business action plan</li><li>Review and feedback</li></ul> 


                </section>

Business Development

Business Case Development

Business Development Manager

Lead Generation

New business and lead generation (In-House)

Motherwell

The Power Within Training & Development Ltd

Growth Leadership Programme

Women In Leadership

Women in Construction Management Course

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data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Want to learn from someone who&rsquo;s been in your shoes just 5yrs ago? I was once where you are now, and I&#39;ve made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. &nbsp;Get the basics right from the start so you don&#39;t make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.</p><span data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What&rsquo;s included?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- All sessions to be recorded and accessible to participants.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to a private FB group where I will be live each week to answer questions&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Mastermind which will not be this good value ever again&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to discounted 121 mentor sessions at end of programme.</p>

Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?
Want to learn from someone who’s been in your shoes just 5yrs ago? I was once where you are now, and I've made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. Get the basics right from the start so you don't make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.
What’s included? 
- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries 
- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning. 
- All sessions to be recorded and accessible to participants. 
- Access to a private FB group where I will be live each week to answer questions 
- Mastermind which will not be this good value ever again 
- Access to discounted 121 mentor sessions at end of programme.

Homeopathic Harmony

As a qualified homeopath of 5yrs, I've put together a brilliant offer for newly-qualified homeopaths who know all about remedies but almost nothing about running a successful, busy homeopathy practice. 

Very limited spaces, and the last time it will be this cheap before prices go up. 

You'll get a mix of group learning and direct access to me (learning from my mistakes so you don't have to waste time and money on making the same!). 

Beginner to Boss

General Admission

First Line Management Course

Classroom Course

Online Course

<p>ð Unlock the Power of Strategic Human Resource Leadership ð</p><p> </p><p>Are you ready to elevate your HR leadership skills to new heights? Dive into our comprehensive online course, 'Strategic Human Resource Leadership,' designed to empower you with the expertise and tools necessary to navigate the complex dynamics of modern workplaces.</p><p> </p><p>ð What To Expect and About Me (Module 01) Get started on your journey by understanding the course structure and get acquainted with the instructor. Gain insights into what lies ahead and set the foundation for your transformative learning experience.</p><p>ð Management vs Coaching (Module 02) Discover the nuanced differences between management and coaching techniques. Learn how to effectively blend these approaches to foster a culture of mentorship, growth, and productivity within your team.</p><p>ð Unveiling the Essence of Culture (Module 03) Delve into the intricate layers of organizational culture and understand its profound impact on employee engagement, productivity, and retention. Learn how to identify, shape, and leverage culture to drive success.</p><p>ï¸ Cultivating a Culture of Fairness (Module 04) Explore strategies to establish and nurture a fair and inclusive work environment. Discover practical approaches to mitigate biases and promote fairness across all facets of your organization.</p><p>ð¤ Welcoming New Starters (Module 05) Master the art of onboarding new employees effectively. Create a welcoming and empowering environment that sets the stage for long-term success and integration within your team.</p><p>ð Mastering Performance Evaluations (Module 06) Learn proven techniques to conduct insightful and constructive performance evaluations. Gain the skills to provide feedback that inspires growth and enhances employee performance.</p><p>ð The Power of Being a Great Listener (Module 07) Unlock the secrets of active listening and its impact on fostering trust, understanding, and collaboration. Elevate your communication skills to become a more empathetic and effective leader.</p><p>â Stupid Things NOT To Say To Your Team (Module 08) Avoid common pitfalls in communication. Discover phrases and approaches that can hinder team morale and learn alternative, empowering communication strategies.</p><p>ð ï¸ Handling Mistakes: Your Team Made A Mistake (Module 09) Equip yourself with effective strategies to address and navigate team mistakes. Learn how to turn setbacks into opportunities for growth and improvement.</p><p>ð¬ Mastering Crucial Conversations (Module 10) Hone your ability to navigate challenging discussions with finesse. Gain confidence in addressing critical issues and conflicts while preserving relationships and fostering positive outcomes.</p><p>Join us on this transformative journey and become the visionary HR leader your organization needs! Enroll now and unlock your potential to drive positive change and foster a thriving workplace culture. Your strategic HR leadership awaits!</p><p> </p><p>Enroll today and start your journey toward becoming a Strategic HR Leader! ðâ¨</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Advanced People Management</h4><div><div><ul><li><div>
<span></span><h5>
Culture of Fairness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Welcoming New Starters</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering Performance Evaluations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How To Be A Great Listener</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Stupid Things NOT To Say To Your Team</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Your Team Made A Mistake</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering Crucial Conversations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
When to Fire Someone</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock the Power of Strategic Human Resource Leadership ð
 
Are you ready to elevate your HR leadership skills to new heights? Dive into our comprehensive online course, 'Strategic Human Resource Leadership,' designed to empower you with the expertise and tools necessary to navigate the complex dynamics of modern workplaces.
 
ð What To Expect and About Me (Module 01) Get started on your journey by understanding the course structure and get acquainted with the instructor. Gain insights into what lies ahead and set the foundation for your transformative learning experience.
ð Management vs Coaching (Module 02) Discover the nuanced differences between management and coaching techniques. Learn how to effectively blend these approaches to foster a culture of mentorship, growth, and productivity within your team.
ð Unveiling the Essence of Culture (Module 03) Delve into the intricate layers of organizational culture and understand its profound impact on employee engagement, productivity, and retention. Learn how to identify, shape, and leverage culture to drive success.
ï¸ Cultivating a Culture of Fairness (Module 04) Explore strategies to establish and nurture a fair and inclusive work environment. Discover practical approaches to mitigate biases and promote fairness across all facets of your organization.
ð¤ Welcoming New Starters (Module 05) Master the art of onboarding new employees effectively. Create a welcoming and empowering environment that sets the stage for long-term success and integration within your team.
ð Mastering Performance Evaluations (Module 06) Learn proven techniques to conduct insightful and constructive performance evaluations. Gain the skills to provide feedback that inspires growth and enhances employee performance.
ð The Power of Being a Great Listener (Module 07) Unlock the secrets of active listening and its impact on fostering trust, understanding, and collaboration. Elevate your communication skills to become a more empathetic and effective leader.
â Stupid Things NOT To Say To Your Team (Module 08) Avoid common pitfalls in communication. Discover phrases and approaches that can hinder team morale and learn alternative, empowering communication strategies.
ð ï¸ Handling Mistakes: Your Team Made A Mistake (Module 09) Equip yourself with effective strategies to address and navigate team mistakes. Learn how to turn setbacks into opportunities for growth and improvement.
ð¬ Mastering Crucial Conversations (Module 10) Hone your ability to navigate challenging discussions with finesse. Gain confidence in addressing critical issues and conflicts while preserving relationships and fostering positive outcomes.
Join us on this transformative journey and become the visionary HR leader your organization needs! Enroll now and unlock your potential to drive positive change and foster a thriving workplace culture. Your strategic HR leadership awaits!
 
Enroll today and start your journey toward becoming a Strategic HR Leader! ðâ¨

Course Curriculum
Advanced People Management
Culture of Fairness

00:00
Welcoming New Starters

00:00
Mastering Performance Evaluations

00:00
How To Be A Great Listener

00:00
Stupid Things NOT To Say To Your Team

00:00
Your Team Made A Mistake

00:00
Mastering Crucial Conversations

00:00
When to Fire Someone

00:00

Compete High

Learning & Development

HR Management

HR (Human Resources)

Leadership Skills

Leadership Development

Human Resources Management

Strategic Human Resource Leadership

<p>Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid.</p><h3>Learning Objectives</h3><p>Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Service Mistakes

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Employees, managers and directors should all have a good understanding of the threat posed by
 cyber-attacks and the importance of guarding against data breaches.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This short course will explain why cyber attacks and data breaches happen and provide practical
 advice on how to set up effective defences.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">&nbsp;First, the course will identify potential &#39;cyber threat actors&#39; who initiate cybercrime, along with
 looking at the main motivations behind cyber-attacks on individuals and organisations.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">&nbsp;On a more practical level, you&#39;ll learn how to recognise and deal effectively with phishing attempts.
 The course will highlight the importance of keeping passwords secure and cover security for devices,
 such as smartphones, laptops, tablets or desktop computers.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">&nbsp;You&#39;ll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">&nbsp;Finally, we&#39;ll underline the importance of cooperation and show how working closely together helps
 overcome a wide range of cybersecurity issues
</p>

BAB Business Group

Employees, managers and directors should all have a good understanding of the threat posed by
cyber-attacks and the importance of guarding against data breaches.
This short course will explain why cyber attacks and data breaches happen and provide practical
advice on how to set up effective defences.
First, the course will identify potential 'cyber threat actors' who initiate cybercrime, along with
looking at the main motivations behind cyber-attacks on individuals and organisations.
On a more practical level, you'll learn how to recognise and deal effectively with phishing attempts.
The course will highlight the importance of keeping passwords secure and cover security for devices,
such as smartphones, laptops, tablets or desktop computers.
You'll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.
Finally, we'll underline the importance of cooperation and show how working closely together helps
overcome a wide range of cybersecurity issues

Cyber Security-CPD & IIRSM Approved

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					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Effective Communication Skills for Technical People has been specially designed to help learners gain a good command of Effective Communication Skills for Technical People, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Effective Communication Skills for Technical People, you will gain both practical and theoretical understanding of Effective Communication Skills for Technical People that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> INTRODUCTION AND OVERVIEW</strong></td>
				</tr>
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					<td>▶</td>
					<td>Introduction to Communication Skills For Technical People: Course Teaser</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>2 Jenn Flaa's Bio</td><td><span>🕐 00:01:00</span></td>
				</tr>
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					<td colspan="4"><strong>INPUTS &amp; OUTPUTS</strong></td>
				</tr>
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					<td>▶</td>
					<td>3 How Communication Skills Can Help You Survive A Layoff</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>4 The #1 Mistake You Are Making Right Now</td><td><span>🕐 00:02:00</span></td>
				</tr>
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					<td>▶</td>
					<td>5 The 3 Tools You Need to Fix Your Mistake</td><td><span>🕐 00:02:00</span></td>
				</tr>
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					<td>▶</td>
					<td>6 The #1 Mistake You Make Talking 1 On 1</td><td><span>🕐 00:02:00</span></td>
				</tr>
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					<td>▶</td>
					<td>7 Be Psychic! Predicting Your Audience</td><td><span>🕐 00:11:00</span></td>
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					<td>▶</td>
					<td>8 Getting What You Need in 15 Minutes or Less</td><td><span>🕐 00:05:00</span></td>
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					<td colspan="4"><strong>VERBAL COMMUNICATION</strong></td>
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					<td>▶</td>
					<td>9 How Chit Chat Can Save Your Job</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>10 Chatting Up The Boss</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>11 The #1 Mistake You Are Making in Hallway Conversations</td><td><span>🕐 00:01:00</span></td>
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					<td>▶</td>
					<td>12 Potty Mouth - Dealing with Bathroom Bound Conversations</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>13 The Top 6 Ways Verbal Communications Go Bad for Techies</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>SUMMARIZING</strong></td>
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					<td>▶</td>
					<td>14 The #1 Skill You Must Have To Succeed In Tech</td><td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>MEETING COMMUNICATION</strong></td>
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					<td>▶</td>
					<td>15 What Your Boss Expects You To Know About How To Behave In Meetings</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>16 The 3 Biggest Mistakes You Are Making In Meetings</td><td><span>🕐 00:04:00</span></td>
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					<td colspan="4"><strong>REPORTS</strong></td>
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					<td>▶</td>
					<td>17 Unleash Your Inner Genius With This Report Template</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>18 Manager Asked For A Report; What Was Sent Will Shock You</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>19 The Hidden Power Behind Reporting Your 'Issues'</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>20 The One Report That Will Silently Sabotage All Your Relationships</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>21 Charts &amp; Graphs - A Quick Look at Project Reports</td><td><span>🕐 00:03:00</span></td>
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					<td colspan="4"><strong>DEEP DIVE</strong></td>
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					<td>▶</td>
					<td>22 Bad Examples You've Got To See To Believe</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>23 Interpreting Project Data</td><td><span>🕐 00:11:00</span></td>
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					<td>▶</td>
					<td>24 Using Bugs To Guide You</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>25 Using Project Data To Win an Argument</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>WRAP UP</strong></td>
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					<td>▶</td>
					<td>26 3 Quick Tips That Will Keep You Sane</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>27 10% To Remember</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Additional materials</strong></td>
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					<td><i></i></td>
					<td>Additional materials</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Professional Skills

IT Skills

Employability Skills

Communication Skills

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Effective Communication Skills for Technical People

Ipswich

<p>Explore the world of Zenjangle Doodling with Alison on her online course. &nbsp;Zenjangle doodling is easy-to-learn, relaxing, and fun and it allows you the freedom to create&nbsp; beautiful&nbsp; images by drawing structured patterns that are a combination of dots, lines, and simple curves. These simple stokes&nbsp; create beautiful patterns and all you need is a pen and a piece of paper to have a go. You don't need to think about what a Zenjangle is going to look like to draw it, you just need to follow the simple steps, there is no right or wrong way to Zenjangle and every mark made is meant to be, if you feel you have made a mistake use them as inspiration to create your own version of the patterns. In&nbsp;&nbsp; Zenjangling every mark made is your own personal take on&nbsp; making the patterns and traditional it made by using fine liners and not pencil so there is no rubbing out.</p>
<p>Zenjangling is like doodling it has no meaning to it, all your&nbsp; focus is on the induvial stokes you are making to make up your beautiful Zenjangle piece of art.</p>
<p>If you like the sound of that then the course is perfect for you and comes with everything you need to get started from pens and paper to special tools like stencils which are used in the course. The course is made up of <strong>16 modules</strong>, with which you will learn the <strong>16 Zenjangle patterns </strong>and then how to create your own artwork using the activities in each of the modules. Throughout the <strong>16 modules </strong>you will learn the benefits to this style of doodling, learn how to use the patterns in different&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; templates, how to make tessellation and mandalas to take your doodling further to get your creating juices flowing. Once you start you will find that you cannot stop creating new patterns, it is such a great way to relax and unwind.</p>
<p>&nbsp;</p>

The Craft Loft

Drawing

Zenjangle doodling is easy-to-learn, relaxing, and fun and it allows you the freedom to create  beautiful  images by drawing structured patterns that are a combination of dots, lines, and simple curves.

Zenjangle Doodling with Alison

General admission

Zenjangle Doodling online course with an additional Zentangle Project book added to your materials provided with this course 

<p>ð Unlock Your Career Potential with 'The Complete Job Interviewing Skills Masterclass' ð</p><p>Are you ready to transform your job interview game and land the career of your dreams? Introducing our comprehensive online course, designed to equip you with the skills and strategies needed to excel in every aspect of the job interview process.</p><p> </p><p>ð <strong>Curriculum Highlights:</strong></p><p><strong>1. Introduction to Career Hacking and Job Interview</strong></p><ul><li>Understand the art of career hacking</li><li>Learn the secrets to standing out in a competitive job market</li></ul><p><strong>2. The Complete Resume</strong></p><ul><li>Craft a compelling resume that gets noticed</li><li>Showcase your achievements and skills effectively</li></ul><p><strong>3. Job Search</strong></p><ul><li>Navigate job boards and company websites like a pro</li><li>Discover hidden job opportunities in the market</li></ul><p><strong>4. Mastering Technology for Job Search</strong></p><ul><li>Leverage the latest tools and platforms for a successful job hunt</li><li>Optimize your online presence to attract recruiters</li></ul><p><strong>5. Interview Preparation Hacks</strong></p><ul><li>Develop a customized interview preparation plan</li><li>Overcome nerves and present your best self on the big day</li></ul><p><strong>6. Interview Etiquette</strong></p><ul><li>Master the art of professional communication</li><li>Navigate tricky situations with confidence and grace</li></ul><p><strong>7. Ace Interview Questions</strong></p><ul><li>Analyze and respond to common interview questions</li><li>Craft impactful answers that leave a lasting impression</li></ul><p><strong>8. Advanced Techniques to Answer Questions</strong></p><ul><li>Handle challenging questions with finesse</li><li>Showcase your problem-solving and critical thinking skills</li></ul><p><strong>9. Turning the Tables</strong></p><ul><li>Learn how to ask the right questions during the interview</li><li>Position yourself as the ideal candidate for the role</li></ul><p> </p><p>ð <strong>What You'll Gain:</strong></p><ul><li>Confidence to tackle any job interview</li><li>Strategies to stand out in a competitive job market</li><li>Skills to effectively navigate modern job search techniques</li><li>Expert-level interview etiquette and communication skills</li></ul><p> </p><p>ð¼ <strong>Who Is This Course For?</strong></p><ul><li>Job seekers looking to level up their interview skills</li><li>Recent graduates entering the job market</li><li>Professionals seeking career advancement opportunities</li></ul><p> </p><p>Don't let the fear of interviews hold you back! Enroll now in 'The Complete Job Interviewing Skills Masterclass' and take the first step toward unlocking the doors to your dream career. Your success story starts here!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Introduction to Career Hacking and Job Interview</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Recruitment and Interview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Understanding Job Adverts</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Practical - Extracting Information from Job Advert</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
The Complete Resume</h4><div><div><ul><li><div>
<span></span><h5>
Resume Writing CV Writing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Practical - CV Writing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Canva CV and Video CV Tutorial</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Resume CV writing difference between Fresher vs Experienced Job Seekers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cover Letter</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Resume and Cover Letter Proofreading Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Job Search</h4><div><div><ul><li><div>
<span></span><h5>
Jobscan Resume Scanner Tutorial</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Job Hunting Methods</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Job Search through Informational Interview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Building Network</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Mastering Technology for Job Search</h4><div><div><ul><li><div>
<span></span><h5>
Leveraging Technology for Job Search</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Boolean Technology for Job Search</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Use LinkedIn like a Pro</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Monster Masterclass</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Dice Masterclass</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Interview Preparation Hacks</h4><div><div><ul><li><div>
<span></span><h5>
Research the Company</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Glassdoor Masterclass</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Handling Interview Flutter</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
ABCDEF Solution for Pre-Interview Anxiety</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Body Language and Non-Verbal Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Interview Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Face-to-Face Interview Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Video Interview Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Telephone Interview Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Ace Interview Questions</h4><div><div><ul><li><div>
<span></span><h5>
What to Bring at a Job Interview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What NOT to Bring at a Job Interview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What NOT to Say</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Tell us about yourself</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Why do you want this job</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Tell us about your strengths</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Tell us about your weaknesses</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What is your work style</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Why are you leaving your present job</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What did you like least about your last job</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What do you think of your previous boss</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What's your ideal company</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Why do you want to work at this company</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Why should we hire you</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Where do you see yourself in next five years</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How do you deal with people who irritate you at work</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How did you handle a mistake</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How do you handle disagreement with supervisor</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
One thing you wouldn't want me to know</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Sell me this pen</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What if you can't answer a question</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Handling Slip of Tongue during a Job Interview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced Techniques to Answer Questions</h4><div><div><ul><li><div>
<span></span><h5>
Finding answers using SWOT Analysis</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Finding Answers Using the BCG Analysis</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Turning the Tables</h4><div><div><ul><li><div>
<span></span><h5>
Do you have any questions for us</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What are your salary expectations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock Your Career Potential with 'The Complete Job Interviewing Skills Masterclass' ð
Are you ready to transform your job interview game and land the career of your dreams? Introducing our comprehensive online course, designed to equip you with the skills and strategies needed to excel in every aspect of the job interview process.
 
ð Curriculum Highlights:
1. Introduction to Career Hacking and Job Interview
Understand the art of career hacking
Learn the secrets to standing out in a competitive job market
2. The Complete Resume
Craft a compelling resume that gets noticed
Showcase your achievements and skills effectively
3. Job Search
Navigate job boards and company websites like a pro
Discover hidden job opportunities in the market
4. Mastering Technology for Job Search
Leverage the latest tools and platforms for a successful job hunt
Optimize your online presence to attract recruiters
5. Interview Preparation Hacks
Develop a customized interview preparation plan
Overcome nerves and present your best self on the big day
6. Interview Etiquette
Master the art of professional communication
Navigate tricky situations with confidence and grace
7. Ace Interview Questions
Analyze and respond to common interview questions
Craft impactful answers that leave a lasting impression
8. Advanced Techniques to Answer Questions
Handle challenging questions with finesse
Showcase your problem-solving and critical thinking skills
9. Turning the Tables
Learn how to ask the right questions during the interview
Position yourself as the ideal candidate for the role
 
ð What You'll Gain:
Confidence to tackle any job interview
Strategies to stand out in a competitive job market
Skills to effectively navigate modern job search techniques
Expert-level interview etiquette and communication skills
 
ð¼ Who Is This Course For?
Job seekers looking to level up their interview skills
Recent graduates entering the job market
Professionals seeking career advancement opportunities
 
Don't let the fear of interviews hold you back! Enroll now in 'The Complete Job Interviewing Skills Masterclass' and take the first step toward unlocking the doors to your dream career. Your success story starts here!

Course Curriculum
Introduction to Career Hacking and Job Interview
Introduction to Recruitment and Interview

00:00
Understanding Job Adverts

00:00
Practical - Extracting Information from Job Advert

00:00
The Complete Resume
Resume Writing CV Writing

00:00
Practical - CV Writing

00:00
Canva CV and Video CV Tutorial

00:00
Resume CV writing difference between Fresher vs Experienced Job Seekers

00:00
Cover Letter

00:00
Resume and Cover Letter Proofreading Techniques

00:00
Job Search
Jobscan Resume Scanner Tutorial

00:00
Job Hunting Methods

00:00
Job Search through Informational Interview

00:00
Building Network

00:00
Mastering Technology for Job Search
Leveraging Technology for Job Search

00:00
Boolean Technology for Job Search

00:00
Use LinkedIn like a Pro

00:00
Monster Masterclass

00:00
Dice Masterclass

00:00
Interview Preparation Hacks
Research the Company

00:00
Glassdoor Masterclass

00:00
Handling Interview Flutter

00:00
ABCDEF Solution for Pre-Interview Anxiety

00:00
Body Language and Non-Verbal Communication

00:00
Interview Etiquette
Face-to-Face Interview Etiquette

00:00
Video Interview Etiquette

00:00
Telephone Interview Etiquette

00:00
Ace Interview Questions
What to Bring at a Job Interview

00:00
What NOT to Bring at a Job Interview

00:00
What NOT to Say

00:00
Tell us about yourself

00:00
Why do you want this job

00:00
Tell us about your strengths

00:00
Tell us about your weaknesses

00:00
What is your work style

00:00
Why are you leaving your present job

00:00
What did you like least about your last job

00:00
What do you think of your previous boss

00:00
What's your ideal company

00:00
Why do you want to work at this company

00:00
Why should we hire you

00:00
Where do you see yourself in next five years

00:00
How do you deal with people who irritate you at work

00:00
How did you handle a mistake

00:00
How do you handle disagreement with supervisor

00:00
One thing you wouldn't want me to know

00:00
Sell me this pen

00:00
What if you can't answer a question

00:00
Handling Slip of Tongue during a Job Interview

00:00
Advanced Techniques to Answer Questions
Finding answers using SWOT Analysis

00:00
Finding Answers Using the BCG Analysis

00:00
Turning the Tables
Do you have any questions for us

00:00
What are your salary expectations

00:00

Interview Preparation

Interviewing Skills

Resume & CV Writing

Interview Skills

The Complete Job Interviewing Skills Masterclass

<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Overview</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>By enroling in Communication Skills for Technical People, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Communication Skills for Technical People course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Communication Skills for Technical People course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Communication Skills for Technical People Program.</span></p><p><span>So enrol in our Communication Skills for Technical People course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2><b>Description</b>
</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Enroling in this Communication Skills for Technical People course can improve your Communication Skills for Technical People perspective, regardless of your skill levels in the Communication Skills for Technical People topics you want to master. If you're already a Communication Skills for Technical People expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Communication Skills for Technical People insights that will help you make the most of your time. This Communication Skills for Technical People course will act as a guide for you if you've ever wished to excel at Communication Skills for Technical People.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Why Choose Us?</h2>		</div>
				</div>
				<div>
				<div>
							<ul><li><span>After successfully completing the Communication Skills for Technical People Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Communication Skills for Technical People learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Communication Skills for Technical People course at your own pace.</span></li><li><span>Study for the Communication Skills for Technical People course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Who Is This Course For?</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>This Communication Skills for Technical People course is a great place to start if you're looking to start a new career in Communication Skills for Technical People field. This training is for anyone interested in gaining in-demand Communication Skills for Technical People proficiency to help launch a career or their business aptitude. </span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>The Communication Skills for Technical People course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Communication Skills for Technical People, without any fuss.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Career Path</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>This Communication Skills for Technical People training will assist you develop your Communication Skills for Technical People ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Communication Skills for Technical People professional story and personalise your path to a new career. Furthermore, developing this Communication Skills for Technical People skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">INTRODUCTION AND OVERVIEW</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Communication Skills For Technical People: Course Teaser</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>2 Jenn Flaa's Bio</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">INPUTS &amp; OUTPUTS</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>3 How Communication Skills Can Help You Survive A Layoff</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 The #1 Mistake You Are Making Right Now</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>5 The 3 Tools You Need to Fix Your Mistake</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>6 The #1 Mistake You Make Talking 1 On 1</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>7 Be Psychic! Predicting Your Audience</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>8 Getting What You Need in 15 Minutes or Less</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">VERBAL COMMUNICATION</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>9 How Chit Chat Can Save Your Job</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>10 Chatting Up The Boss</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>11 The #1 Mistake You Are Making in Hallway Conversations</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>12 Potty Mouth - Dealing with Bathroom Bound Conversations</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>13 The Top 6 Ways Verbal Communications Go Bad for Techies</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">SUMMARIZING</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>14 The #1 Skill You Must Have To Succeed In Tech</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">MEETING COMMUNICATION</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>15 What Your Boss Expects You To Know About How To Behave In Meetings</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>16 The 3 Biggest Mistakes You Are Making In Meetings</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">REPORTS</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>17 Unleash Your Inner Genius With This Report Template</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>18 Manager Asked For A Report; What Was Sent Will Shock You</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>19 The Hidden Power Behind Reporting Your 'Issues'</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>20 The One Report That Will Silently Sabotage All Your Relationships</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>21 Charts &amp; Graphs - A Quick Look at Project Reports</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">DEEP DIVE</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>22 Bad Examples You've Got To See To Believe</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>23 Interpreting Project Data</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>24 Using Bugs To Guide You</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>25 Using Project Data To Win an Argument</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">WRAP UP</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>26 3 Quick Tips That Will Keep You Sane</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>27 10% To Remember</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Additional materials</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Additional materials</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Communication Skills for Technical People</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Communication Skills for Technical People Course

<h4>Call Centre Skills</h4>
<p>Finding out about call community abilities is indispensable for anyone hoping to start or further their vocation in the dynamic call place industry - it is likewise significant data for businesses of call focus specialists to guarantee they pick the correct staff! From the individual characteristics like openness to instruction and sympathy, to the specialized abilities like PC education and relational abilities you need to get the call place occupation you had always wanted, this course covers all you require to think about call community abilities! <br /><br />You Will Learn: <br /><br />The individual qualities you need to find the call place occupation you had always wanted <br /><br />Essential classifications of information to help you during your meeting and call focus profession <br /><br />Step by step instructions to guarantee that call community applicants have the stuff to play out their work <br /><br />The most effective method to additional your call community profession by improving your insight and individual characteristics <br /><br />Advantages of Taking This Course: <br /><br />You will get the call place occupation you had always wanted <br /><br />You will improve your odds of being advanced and ascending through the positions <br /><br />You will build profitability and benefit by utilizing the best applicants <br /><br />You will stay away from awkward meetings and the mistake of not being chosen</p>

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