Name: Communication Skills 1 Day Training in Livingston
Price: 595 GBP
Availability: InStock

Leicester

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Mangates

Presentation Skills 1 Day Workshop in Leicester

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Leicester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Leicester
























































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Leicester

Building Better Careers with Soft Skills: 1-Day Workshop in Leicester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Leicester

Boost Customer Satisfaction: Join us 1 Day Training in Leicester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Leicester

Hinckley

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy, and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well. Practical activities and tools will empower those who act out their anger in negative ways to gain better control of their anger and their lives and use it as a tool to motivate and empower them to affirm their integrity or boundaries. The program will encourage participants to look deep inside to explore the roots of their anger and present alternatives to the old ways of thinking and dealing with anger.
Learning Objectives:
By the end of this training course participants will be able to:
Understand both the “Right” skill set and mindset needed to properly manage their anger.
Learn to communicate angry feelings assertively and in ways that will take into account the needs of others.
Adopt a more constructive attitude towards anger and understand the difference between constructive and destructive anger.
Use practical techniques to properly handle anger in others.
Agenda:
Module 1: Anger Anatomy:
Is anger good or bad?
Five famous myths about anger
Having the “Right Mindset” for managing anger
Physical effects of anger
Module 2: The Anger Management Skill Set:
Having the “Right Skill Set” for managing anger.
The 4 deep sources of anger.
The assertive statement to communicate anger.
Rules of assertive behavior.
Module 3: The Anger Management Process:
My personal anger assessment – Self-assessment.
A four-step process to effectively express your anger.
Module 4: Handling Anger in Others:
The importance of listening.
Summarizing and reflecting back on what was said.
Reflecting emotions and reframing statements.
Three-step technique for handling anger in others.
Target Audience:
Anybody who is interested in learning Anger Management Skills.
Prerequisites:
None

Anger Management

Anger Management 1 Day Training in Hinckley































 
















The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Hinckley

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in Hinckley

Emotional intelligence 1 Day Training in Hinckley

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Essential Management Skills 1 Day Workshop in Leicester

Livingston

Communication Skills 1 Day Training in Livingston

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The COLP role goes beyond just ensuring your firm follows the rules in the SRA Standards and Regulations, it also comes with a personal accountability factor that demands your attention.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Fear not! This 3 hour course will usher you through the intricacies of being a COLP, ensuring you not only meet but excel in your regulatory obligations. &nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;</span><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">The course will cover:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Navigating the Regulatory Landscape: Understanding the Framework for COLPs<br fr-original-style="" style="box-sizing: border-box;"></b>Dive into the intricate regulatory framework that Compliance Officers for Legal Practice (COLPs) operate under.</li><ol fr-original-style="" style="box-sizing: border-box;"></ol><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Shouldering the Responsibility: Unpacking the Duties of a COLP<br fr-original-style="" style="box-sizing: border-box;"></b>Explore the multifaceted responsibilities that come with the role of a COLP.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Choosing the Right Leader: Identifying the Ideal COLP Candidate<br fr-original-style="" style="box-sizing: border-box;"></b>Learn the criteria for selecting the most suitable individual to take on the crucial role of COLP.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Cracking the Codes: Key Elements of Codes and SRA Principles<br fr-original-style="" style="box-sizing: border-box;"></b>Delve into the essential components of the Codes and SRA Principles that form the backbone of legal compliance.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Building a Robust Foundation: Understanding Compliance Systems for All Firms<br fr-original-style="" style="box-sizing: border-box;"></b>Explore the concept of compliance systems, what they entail, and why every firm should have one in place.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Reporting Matters: Recognising &#39;Serious&#39; Issues, SRA Enforcement Strategy, and Reporting Protocols<br fr-original-style="" style="box-sizing: border-box;"></b>Uncover the definition of &#39;serious&#39; matters, grasp the SRA Enforcement Strategy, and gain practical insights on making effective reports to the SRA.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Paper Trails Matter: Effective Record Keeping, Including Non-material Breaches<br fr-original-style="" style="box-sizing: border-box;"></b>Master the art of comprehensive record-keeping, including strategies for recording non-material breaches, and understand why it&#39;s integral to compliance.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Personal Liability: Understanding and Mitigating Risks<br fr-original-style="" style="box-sizing: border-box;"></b>Navigate the landscape of personal liability for COLPs and develop strategies to mitigate associated risks.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Staying Ahead: Keeping Abreast of Regulatory Changes and Guidance<br fr-original-style="" style="box-sizing: border-box;"></b>Develop effective strategies for staying up to date with dynamic regulatory changes and evolving guidance.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Planning for Compliance: Crafting a Robust Strategy, Assessing Risk, and File Reviewing<br fr-original-style="" style="box-sizing: border-box;"></b>Formulate a comprehensive plan for tackling compliance, including risk assessment, maintaining risk registers, and implementing effective file reviewing.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><b fr-original-style="" style="box-sizing: border-box;">Across the Board: Legal and Regulatory Compliance Areas Every COLP Must Master<br fr-original-style="" style="box-sizing: border-box;"></b>Gain a high-level overview of crucial legal and regulatory compliance areas, including AML, transparency rules, and other pivotal aspects that demand the attention of all COLPs.</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This online course is suitable for those new to the COLP role, or those supporting the COLP and for those that would like a refresher of the role and their responsibilities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

The COLP role goes beyond just ensuring your firm follows the rules in the SRA Standards and Regulations, it also comes with a personal accountability factor that demands your attention.
Fear not! This 3 hour course will usher you through the intricacies of being a COLP, ensuring you not only meet but excel in your regulatory obligations. 
 The course will cover:
Navigating the Regulatory Landscape: Understanding the Framework for COLPs
Dive into the intricate regulatory framework that Compliance Officers for Legal Practice (COLPs) operate under.
Shouldering the Responsibility: Unpacking the Duties of a COLP
Explore the multifaceted responsibilities that come with the role of a COLP.
Choosing the Right Leader: Identifying the Ideal COLP Candidate
Learn the criteria for selecting the most suitable individual to take on the crucial role of COLP.
Cracking the Codes: Key Elements of Codes and SRA Principles
Delve into the essential components of the Codes and SRA Principles that form the backbone of legal compliance.
Building a Robust Foundation: Understanding Compliance Systems for All Firms
Explore the concept of compliance systems, what they entail, and why every firm should have one in place.
Reporting Matters: Recognising 'Serious' Issues, SRA Enforcement Strategy, and Reporting Protocols
Uncover the definition of 'serious' matters, grasp the SRA Enforcement Strategy, and gain practical insights on making effective reports to the SRA.
Paper Trails Matter: Effective Record Keeping, Including Non-material Breaches
Master the art of comprehensive record-keeping, including strategies for recording non-material breaches, and understand why it's integral to compliance.
Personal Liability: Understanding and Mitigating Risks
Navigate the landscape of personal liability for COLPs and develop strategies to mitigate associated risks.
Staying Ahead: Keeping Abreast of Regulatory Changes and Guidance
Develop effective strategies for staying up to date with dynamic regulatory changes and evolving guidance.
Planning for Compliance: Crafting a Robust Strategy, Assessing Risk, and File Reviewing
Formulate a comprehensive plan for tackling compliance, including risk assessment, maintaining risk registers, and implementing effective file reviewing.
Across the Board: Legal and Regulatory Compliance Areas Every COLP Must Master
Gain a high-level overview of crucial legal and regulatory compliance areas, including AML, transparency rules, and other pivotal aspects that demand the attention of all COLPs.
Target Audience
This online course is suitable for those new to the COLP role, or those supporting the COLP and for those that would like a refresher of the role and their responsibilities.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Compliance Officer For Legal Practice (COLP) Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Overview</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Thinking about moving into a leadership role or developing/refreshing your leadership skills in your existing role? Maybe your organisation is going or planning a period of change, and you&#39;re looking for training to support you and the business.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IT Business Partner Practitioner Pathway<br fr-original-style="" style="box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;">You can study this course as it is or study for the BCS Practitioner Certificate in Being an IT Business Partner when you study and pass the 4 BCS courses and exams including:<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; This course - the BCS Practitioner Award in Leading with an IT Mindset<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Award in Business Skills for the IT Professional<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Award in Collaborating with Business Teams<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Certificate in Being an IT Business Partner.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contact us directly if you would like a discount to buy all 4 courses together in one bundle.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Duco Digital Training?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With self-study, you get a whole package of support we call PASS ASSIST, including:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Free one year BCS Associate membership (normally costing &pound;90)</strong></li><li fr-original-style="" style="box-sizing: border-box;">Free BCS Data Analyst eBook</li><li fr-original-style="" style="box-sizing: border-box;">Practice exam papers</li><li fr-original-style="" style="box-sizing: border-box;">Series of support videos to get the most out of your course, making a learning plan and how to prepare for the exam</li><li fr-original-style="" style="box-sizing: border-box;">5-star rating</li><li fr-original-style="" style="box-sizing: border-box;">95% pass rate.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A live training option is available, please contact us.</p><h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Certificates</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h4 fr-original-style="" style="box-sizing: border-box;">BCS Certification - Level 4</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Digital certificate - Included</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The certificate is usually available to download from the BCS portal within 48 hours of passing the exam along with a link to claim your free one-year BCS Associate membership* (*new BCS members only).</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This level 4 professional certification in Leading with an IT Mindset will help develop your career if you are looking to move into a leadership role or develop/refresh your leadership skills in your existing role.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leading with an IT Mindset - BCS Course syllabus</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1. THE SKILLS OF A SUCCESSFUL LEADER</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate an understanding of leadership preferences</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the suitability and application of different leadership styles.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the suitability and application of different delegation styles.</li><li fr-original-style="" style="box-sizing: border-box;">Explain how to develop personal resilience.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate actions that show investment in your own development.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2. BUILD AND SUPPORT TEAMS TO PROVIDE SOLUTIONS</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explain the need for resilience in a team.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret team dynamics.</li><li fr-original-style="" style="box-sizing: border-box;">Explain methods for managing change.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the presence of ethics in an organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate behaviours that drive innovation.</li><li fr-original-style="" style="box-sizing: border-box;">Explain how to collaborate with individuals whose expertise is different to your own.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the sustainable practices and actions present in an organisation.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3. EXPLORE THE ROLE OF TECHNOLOGY IN DRIVING CONTINUOUS IMPROVEMENT AND PRODUCTIVITY</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explain the use of technology internally and externally to improve productivity</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the impact of digital transformation on an organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the potential impact of future technology on an organisation.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam Information of &ldquo;Leading with an IT Mindset - BCS Course&rdquo; Course</strong>:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">It is a 10 knowledge questions and 10 scenario based question</li><li fr-original-style="" style="box-sizing: border-box;">Pass mark is 21/30 points or 70%</li><li fr-original-style="" style="box-sizing: border-box;">Duration of the exam is 45 minutes</li><li fr-original-style="" style="box-sizing: border-box;">The exam will be supervised virtually</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is BCS?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recognised globally by corporations, academics and IT professionals, BCS is the British Computer Society, more commonly known as the Chartered Institute for IT.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They have over 60,000 members in 150 countries, and a wider community of business leaders, educators, practitioners and policy-makers all committed to their mission of leading the IT industry through its ethical challenges, to support the people who work in the industry, and to make IT good for society.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our students say about us:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"The training provided will assist me to conduct AI research projects in a more professional and systematic way. The knowledge provided will be incredibly valuable for my future study in the field of computer vision."<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;&mdash; Muhammad Lecturer and AI PhD Candidate</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;Good training materials for remote learning, and the most impressive part was the speed at which they responded to questions.&rdquo;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;&mdash; Tom Data Protection Practitioner</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"This proved to be a very valuable course to me."&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&mdash; Janet Business Analyst</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Meet Our Instructor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Darren Winter is Director at Duco Digital and supports organisations with cutting-edge business intelligence, sales, and marketing automation solutions alongside courses and training in artificial intelligence, business analysis, and data protection across diverse sectors spanning the UK, Europe, the Middle East, and SE Asia.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Noteworthy achievements include training academics in AI for the Indonesian government and teaching students in Technology Sales for the Saudi Arabian government. In 2023, the UK Department of Business and Trade invited him as a leaders of AI for a trade mission to Indonesia where he discussed Indonesian AI and ethical policy with key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He is also studying for his PhD in AI Ethics at Cordoba University, Spain, where he is exploring the impacts of the EU AI Act upon organisations.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For whom is the &ldquo;Leading with an IT Mindset&rdquo; course designed?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you&#39;re a seasoned professional seeking to refine your leadership approach or an individual stepping into a leadership role, the &ldquo;Leading with an IT Mindset&rdquo; course is crafted to support your journey. It&#39;s designed for:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aspiring IT Leaders:</strong>&nbsp;Individuals motivated to enter the dynamic world of IT leadership, eager to build a fulfilling career by mastering the principles of leading with a technological perspective.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IT-Oriented Students:</strong>&nbsp;University scholars looking to enhance their theoretical knowledge with practical, industry-centric leadership skills in the IT domain.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Changers:</strong>&nbsp;Professionals considering a move into IT leadership roles from various backgrounds, ready to apply their diverse expertise to drive technological innovation and team success.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Innovation and Efficiency Champions:</strong>&nbsp;Practitioners dedicated to advancing organizational processes and boosting efficiencies through strategic IT leadership and technology integration.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Strategic Executives and Managers:</strong>&nbsp;Mid-level managers, senior executives, and directors aiming to strengthen their leadership capabilities, equipping themselves to lead IT initiatives and drive strategic growth effectively.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Employers say leadership skills are in high demand, particularly in IT, with 70% of organisations surveyed saying they were struggling to find qualified leaders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 4 practitioner award encourages individuals in or working towards a leadership role, (this could be an IT or technical-based role), to learn how to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By completing this course you will be able to demonstrate a practical understanding of:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to identify and assess leadership skills in themselves and others.</li><li fr-original-style="" style="box-sizing: border-box;">How to coach and lead teams through change, conflict and digital transformation.</li><li fr-original-style="" style="box-sizing: border-box;">The skills and behaviours required to contribute to driving change and improvement.</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No management experience or qualifications are needed (but experience can help)</li><li fr-original-style="" style="box-sizing: border-box;">An internet connection with a mobile/tablet or laptop is required to access the course</li><li fr-original-style="" style="box-sizing: border-box;">Access to a laptop with camera is required for the exam, and a pair of headphones is recommended for the exam.</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">67% of employers say they have had to hire new employees because of poor communication skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Communication skills are required in nearly every business role, namely:<br fr-original-style="" style="box-sizing: border-box;">&bull; Sales and Account Management<br fr-original-style="" style="box-sizing: border-box;">&bull; Customer Service<br fr-original-style="" style="box-sizing: border-box;">&bull; Health</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Robotics</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Engineering &amp; Manufacturing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Finance</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Marketing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Transport</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Automotive</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Advertising</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Retail</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Researchers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Cyber Security</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; IT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Education...</p></section></div></div>

Overview
Thinking about moving into a leadership role or developing/refreshing your leadership skills in your existing role? Maybe your organisation is going or planning a period of change, and you're looking for training to support you and the business.

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.
IT Business Partner Practitioner Pathway

You can study this course as it is or study for the BCS Practitioner Certificate in Being an IT Business Partner when you study and pass the 4 BCS courses and exams including:

• This course - the BCS Practitioner Award in Leading with an IT Mindset
• BCS Practitioner Award in Business Skills for the IT Professional
• BCS Practitioner Award in Collaborating with Business Teams
• BCS Practitioner Certificate in Being an IT Business Partner.
Contact us directly if you would like a discount to buy all 4 courses together in one bundle.

Why Choose Duco Digital Training?
With self-study, you get a whole package of support we call PASS ASSIST, including:
Free one year BCS Associate membership (normally costing £90)
Official BCS Recommended eBook
Practice exam papers
Series of support videos to get the most out of your course, making a learning plan and how to prepare for the exam
5-star rating
95% pass rate.

A live training option is available, please contact us.
Certificates
BCS Certification - Level 4
Digital certificate - Included
The certificate is usually available to download from the BCS portal within 48 hours of passing the exam along with a link to claim your free one-year BCS Associate membership* (*new BCS members only).
Description
This level 4 professional certification in Leading with an IT Mindset will help develop your career if you are looking to move into a leadership role or develop/refresh your leadership skills in your existing role.

Leading with an IT Mindset - BCS Course syllabus:
1. THE SKILLS OF A SUCCESSFUL LEADER
Demonstrate an understanding of leadership preferences
Analyse the suitability and application of different leadership styles.
Analyse the suitability and application of different delegation styles.
Explain how to develop personal resilience.
Demonstrate actions that show investment in your own development.
2. BUILD AND SUPPORT TEAMS TO PROVIDE SOLUTIONS
Explain the need for resilience in a team.
Interpret team dynamics.
Explain methods for managing change.
Analyse the presence of ethics in an organisation.
Demonstrate behaviours that drive innovation.
Explain how to collaborate with individuals whose expertise is different to your own.
Analyse the sustainable practices and actions present in an organisation.
3. EXPLORE THE ROLE OF TECHNOLOGY IN DRIVING CONTINUOUS IMPROVEMENT AND PRODUCTIVITY
Explain the use of technology internally and externally to improve productivity
Analyse the impact of digital transformation on an organisation.
Analyse the potential impact of future technology on an organisation.
Exam Information of “Leading with an IT Mindset - BCS Course” Course:
It is a 10 knowledge questions and 10 scenario based question
Pass mark is 21/30 points or 70%
Duration of the exam is 45 minutes
The exam will be supervised virtually.

Who is BCS?
Recognised globally by corporations, academics and IT professionals, BCS is the British Computer Society, more commonly known as the Chartered Institute for IT.
They have over 60,000 members in 150 countries, and a wider community of business leaders, educators, practitioners and policy-makers all committed to their mission of leading the IT industry through its ethical challenges, to support the people who work in the industry, and to make IT good for society.

What our students say about us:
"The training provided will assist me to conduct AI research projects in a more professional and systematic way. The knowledge provided will be incredibly valuable for my future study in the field of computer vision." — Muhammad Lecturer and AI PhD Candidate

“Good training materials for remote learning, and the most impressive part was the speed at which they responded to questions.” — Tom Data Protection Practitioner
"This proved to be a very valuable course to me." — Janet Business Analyst

Meet Our Instructor
Darren Winter is Director at Duco Digital and supports organisations with cutting-edge business intelligence, sales, and marketing automation solutions alongside courses and training in artificial intelligence, business analysis, and data protection across diverse sectors spanning the UK, Europe, the Middle East, and SE Asia.
Noteworthy achievements include training academics in AI for the Indonesian government and teaching students in Technology Sales for the Saudi Arabian government. In 2023, the UK Department of Business and Trade invited him as a leaders of AI for a trade mission to Indonesia where he discussed Indonesian AI and ethical policy with key stakeholders.
He is also studying for his PhD in AI Ethics at Cordoba University, Spain, where he is exploring the impacts of the EU AI Act upon organisations.
Who is this course for?
For whom is the “Leading with an IT Mindset” course designed?
Whether you're a seasoned professional seeking to refine your leadership approach or an individual stepping into a leadership role, the “Leading with an IT Mindset” course is crafted to support your journey. It's designed for:
Aspiring IT Leaders: Individuals motivated to enter the dynamic world of IT leadership, eager to build a fulfilling career by mastering the principles of leading with a technological perspective.
IT-Oriented Students: University scholars looking to enhance their theoretical knowledge with practical, industry-centric leadership skills in the IT domain.
Career Changers: Professionals considering a move into IT leadership roles from various backgrounds, ready to apply their diverse expertise to drive technological innovation and team success.
Innovation and Efficiency Champions: Practitioners dedicated to advancing organisational processes and boosting efficiencies through strategic IT leadership and technology integration.
Strategic Executives and Managers: Mid-level managers, senior executives, and directors aiming to strengthen their leadership capabilities, equipping themselves to lead IT initiatives and drive strategic growth effectively.
Employers say leadership skills are in high demand, particularly in IT, with 70% of organisations surveyed saying they were struggling to find qualified leaders.
This Level 4 practitioner award encourages individuals in or working towards a leadership role, (this could be an IT or technical-based role), to learn how to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

By completing this course you will be able to demonstrate a practical understanding of:
How to identify and assess leadership skills in themselves and others.
How to coach and lead teams through change, conflict and digital transformation.
The skills and behaviours required to contribute to driving change and improvement.
Requirements
No management experience or qualifications are needed (but experience can help)
An internet connection with a mobile/tablet or laptop is required to access the course
Access to a laptop with camera is required for the exam, and a pair of headphones is recommended for the exam.
Career path
67% of employers say they have had to hire new employees because of poor communication skills.
Communication skills are required in nearly every business role, namely:
• Sales and Account Management
• Customer Service
• Health
• Robotics
• Engineering & Manufacturing
• Finance
• Marketing
• Transport
• Automotive
• Advertising
• Retail
• Researchers
• Cyber Security
• IT
• Education...

Duco Digital Training

IT Skills

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

Leading with an IT Mindset - BCS Course

General admission

London

<h2>SAFe® Advanced Scrum Master: In-House Training</h2>
<p>Prepare to step into a SAFe® leadership role  and learn how to facilitate Agile team, program, and enterprise success  by becoming a SAFe® 5 Advanced Scrum Master (SASM).</p>
<p>This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.</p><h3>What you will Learn</h3>
<p>To perform the role of a SAFe® Advanced Scrum Master, you should be able to:</p>
<ul>
<li>Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment</li>
<li>Build a high-performing team and foster relentless improvement at scale</li>
<li>Address Agile and Scrum anti-patterns</li>
<li>Support the adoption of engineering practices, DevOps, and Agile architecture</li>
<li>Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work</li>
<li>Facilitate program planning, execution, and delivery of end-to-end systems value</li>
<li>Support learning through participation in communities of practice and innovation cycles</li>
</ul><section>
                    <ul><li>Exploring the Scrum Master role in the SAFe® enterprise</li><li>Applying SAFe® Principles: A Scrum Master's perspective</li><li>Exploring Agile and Scrum anti-patterns</li><li>Facilitating program execution</li><li>Improving flow with Kanban and XP</li><li>Building high-performing teams</li><li>Improving program performance with Inspect and Adapt</li></ul>


                </section>

SAFe® Advanced Scrum Master: In-House Training
Prepare to step into a SAFe® leadership role and learn how to facilitate Agile team, program, and enterprise success by becoming a SAFe® 5 Advanced Scrum Master (SASM).
This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.
What you will Learn
To perform the role of a SAFe® Advanced Scrum Master, you should be able to:
Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment
Build a high-performing team and foster relentless improvement at scale
Address Agile and Scrum anti-patterns
Support the adoption of engineering practices, DevOps, and Agile architecture
Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work
Facilitate program planning, execution, and delivery of end-to-end systems value
Support learning through participation in communities of practice and innovation cycles
Exploring the Scrum Master role in the SAFe® enterprise
Applying SAFe® Principles: A Scrum Master's perspective
Exploring Agile and Scrum anti-patterns
Facilitating program execution
Improving flow with Kanban and XP
Building high-performing teams
Improving program performance with Inspect and Adapt

IIL Europe Ltd

Certified SAFe Product Owner

Certified ScrumMaster (CSM)

Certified SAFe Agilist

Certified Scrum Product Owner (CSPO)

Scrum Master Professional Certificate (SMPC)

Professional Scrum Master (PSM)

SAFe Advanced Scrum Master: In-House Training

General Admission

<h2>SAFe® Advanced Scrum Master: Virtual In-House Training</h2>
<p>Prepare to step into a SAFe® leadership role  and learn how to facilitate Agile team, program, and enterprise success  by becoming a SAFe® 5 Advanced Scrum Master (SASM).</p>
<p>This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.</p><h3>What you will Learn</h3>
<p>To perform the role of a SAFe® Advanced Scrum Master, you should be able to:</p>
<ul>
<li>Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment</li>
<li>Build a high-performing team and foster relentless improvement at scale</li>
<li>Address Agile and Scrum anti-patterns</li>
<li>Support the adoption of engineering practices, DevOps, and Agile architecture</li>
<li>Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work</li>
<li>Facilitate program planning, execution, and delivery of end-to-end systems value</li>
<li>Support learning through participation in communities of practice and innovation cycles</li>
</ul><section>
                    <ul><li>Exploring the Scrum Master role in the SAFe® enterprise</li><li>Applying SAFe® Principles: A Scrum Master's perspective</li><li>Exploring Agile and Scrum anti-patterns</li><li>Facilitating program execution</li><li>Improving flow with Kanban and XP</li><li>Building high-performing teams</li><li>Improving program performance with Inspect and Adapt</li></ul>


                </section>

SAFe® Advanced Scrum Master: Virtual In-House Training
Prepare to step into a SAFe® leadership role and learn how to facilitate Agile team, program, and enterprise success by becoming a SAFe® 5 Advanced Scrum Master (SASM).
This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.
What you will Learn
To perform the role of a SAFe® Advanced Scrum Master, you should be able to:
Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment
Build a high-performing team and foster relentless improvement at scale
Address Agile and Scrum anti-patterns
Support the adoption of engineering practices, DevOps, and Agile architecture
Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work
Facilitate program planning, execution, and delivery of end-to-end systems value
Support learning through participation in communities of practice and innovation cycles
Exploring the Scrum Master role in the SAFe® enterprise
Applying SAFe® Principles: A Scrum Master's perspective
Exploring Agile and Scrum anti-patterns
Facilitating program execution
Improving flow with Kanban and XP
Building high-performing teams
Improving program performance with Inspect and Adapt

SAFe Advanced Scrum Master: Virtual In-House Training

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn&#39;t mean being out of the compliance conversation.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is your guide to proactively managing risks, staying compliant, and ensuring your firm&#39;s <span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">resilience. Don&#39;t miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/51c4262d-8d1f-42ad-a7cb-2250a4e7b040/original.png" style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">The course will cover:</span></p><ul fr-original-style="" style="box-sizing: border-box;">
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML regulations</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Why are some firms (or departments) in or out of scope?</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">MLROs</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML basics</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CDD (ID elements)</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Responsibility of doing CDD</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Source of Funds / Source of Wealth</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ongoing monitoring</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to the MLRO</li>
</ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector.&nbsp;</p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn't mean being out of the compliance conversation. 
This course is your guide to proactively managing risks, staying compliant and ensuring your firm's resilience. Don't miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.

The course will cover:
AML regulations
Why are some firms (or departments) in or out of scope?
MLROs
AML basics
CDD (ID elements)
Responsibility of doing CDD
Source of Funds / Source of Wealth
Ongoing monitoring
Reporting to the MLRO
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector. 
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

AML Training For Law Firms Not In Scope Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. &nbsp;It doesn&rsquo;t matter what stage in your career you are currently at, or how long you have been working in higher education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further four months to explore your progress and next steps. Workshops run on Fridays, 18:00-20:30 GMT/BST online.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshops are run by Coach Academic&rsquo;s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. &nbsp;She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully - they are all set to GMT except the June 2024 date which is BST.</p>

In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. It doesn’t matter what stage in your career you are currently at, or how long you have been working in higher education.
The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further four months to explore your progress and next steps. Workshops run on Fridays, 18:00-20:30 GMT/BST online. 
The workshops are run by Coach Academic’s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy.
Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully - they are all set to GMT except the June 2024 date which is BST.

Coach Academic

Coaching

Academic & Personal Development

This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online.  Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. 

During this coaching experience you will explore and learn from:
- your values and beliefs, and how they impact on your professional identity and actions 
- your beliefs about higher education, leadership, and yourself
- your strengths and how to harness them for impact
- your areas for development, and embracing the actions you choose to address these
- your internal and external blockers, and how to manage these
- your motivation - why do you want to lead in HE?

From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.

Developing women academic leaders: coaching workshop programme for women/identify as women academics higher education aspiring to leadership roles - series 1 2023/24

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. &nbsp;It doesn&rsquo;t matter what stage in your career you are currently at, or how long you have been working in higher education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further five months to explore your progress and next steps. Workshops run on Saturdays, 09:00-11.30 GMT/BST online.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshops are run by Coach Academic&rsquo;s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. &nbsp;She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy/Advance HE.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully- they are all set to GMT except the June 2024 date which is BST.</p>

In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. It doesn’t matter what stage in your career you are currently at, or how long you have been working in higher education.
The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further five months to explore your progress and next steps. Workshops run on Saturdays, 09:00-11.30 GMT/BST online. 
The workshops are run by Coach Academic’s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy/Advance HE.
Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully- they are all set to GMT except the June 2024 date which is BST.

Developing women academic leaders: coaching workshop programme for women/identify as women academics higher education aspiring to leadership roles - series 2 2023/24

Loughborough

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		<div>
			
			<p>Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</p>
			<div><i></i> 5 x 180 Minutes</div>
			<div><i></i>  £1,995.00 incl. VAT</div>
			
			
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		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h2><span>Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</span></h2>
<h3>Outcomes:</h3>
<div>
<ul>
<li>Understanding my drivers and belief systems</li>
<li>How to build a cohesive team identity</li>
<li>The key drivers to lead my team to high performance</li>
<li>How to build stronger and deeper relationships based on emotional intelligence</li>
<li>Create and deliver a winning strategy</li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50</strong><strong>, Plus VAT</strong></p>
</div>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 - My Drivers and Beliefs:</h3>
<div>
<ul>
<li>How beliefs impact performance</li>
<li>Challenging limiting beliefs</li>
<li>Understanding my drivers</li>
</ul>
<h3>Module 2 - Developing High-Performing Teams:</h3>
<div>
<ul>
<li>Developing teams</li>
<li>Handling conflict</li>
</ul>
<h3>Module 3 - Building a Team Brand:</h3>
<div>
<ul>
<li>Shared values</li>
<li>Team culture</li>
<li>Engaging others</li>
</ul>
<h3>Module 4 - Emotional Intelligence: </h3>
<ul>
<li>EQ vs IQ</li>
<li>EQ in practice</li>
</ul>
<h3>Module 5 - Developing Strategy and Managing Risk:</h3>
<ul>
<li>Planning</li>
<li>Strategic Thinking</li>
<li>Fast Fail</li>
</ul>
<h3>Assessment: </h3>
<div>
<ul>
<li>Prepare and deliver a 15-minute summary based on the key learning content from the Intermediate Programme and how delegates will apply (recorded session)</li>
<li>Assessed by external facilitator against key criteria including feedback for ongoing development</li>
</ul>
</div>
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<p></p>
	
		<h3>Target Student</h3>
		<p></p><p><span>Managers looking to upskill and prepare for a leadership role.</span></p>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p>You will have completed the Leadership Essentials Programme</p>
<p></p>

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.
5 x 180 Minutes £1,995.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.
Outcomes:
Understanding my drivers and belief systems
How to build a cohesive team identity
The key drivers to lead my team to high performance
How to build stronger and deeper relationships based on emotional intelligence
Create and deliver a winning strategy
Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50, Plus VAT

Modules/Lessons

Module 1 - My Drivers and Beliefs:
How beliefs impact performance
Challenging limiting beliefs
Understanding my drivers
Module 2 - Developing High-Performing Teams:
Developing teams
Handling conflict
Module 3 - Building a Team Brand:
Shared values
Team culture
Engaging others
Module 4 - Emotional Intelligence: 
EQ vs IQ
EQ in practice
Module 5 - Developing Strategy and Managing Risk:
Planning
Strategic Thinking
Fast Fail
Assessment: 
Prepare and deliver a 15-minute summary based on the key learning content from the Intermediate Programme and how delegates will apply (recorded session)
Assessed by external facilitator against key criteria including feedback for ongoing development

Target Student

Managers looking to upskill and prepare for a leadership role.

Prerequisites

You will have completed the Leadership Essentials Programme


Mpi Learning - Professional Learning And Development Provider

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Leadership Professional - Intermediate Programme

<div>
		

		<div>
			
			<p>Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.  </p>
			<div><i></i> 5 x 180 Minute Modules</div>
			<div><i></i>  £1,995.00 incl. VAT</div>
			
			
		</div>
	</div>

	

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		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><h2>Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.<span><br /></span></h2>
<h2>Outcomes:</h2>
<div>
<ul>
<li>Understanding my strengths, impact and what it takes to be at my best</li>
<li>Demonstrate my unique leadership brand</li>
<li>How to build great relationships with all stakeholders and team members</li>
<li>Creating a pinpoint focus on performance improvement</li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50 Plus VAT</strong></p>
</div>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 - Programme Induction:</h3>
<ul>
<li>
<div>What is leadership?</div>
</li>
<li>
<div>How the Programme works</div>
</li>
<li>
<div>Expectations and commitments</div>
</li>
</ul>
<h3>2. Module 2 - Understanding Self:</h3>
<ul>
<li>
<div>Insights Discovery Personal Profiling</div>
</li>
<li>
<div>Insights coaching in separate session</div>
</li>
<li>
<div>The Psychology of Personality</div>
</li>
</ul>
<h3>3. Module 3 - My Leadership Brand:</h3>
<ul>
<li>
<div>Understanding my values</div>
</li>
<li>
<div>Envisioning the future</div>
</li>
</ul>
<h3>4. Module 4 - Performance Improvement:</h3>
<ul>
<li>
<div>Evaluating performance</div>
</li>
<li>
<div>Challenging the status quo</div>
</li>
<li>
<div>Creating stretching plans</div>
</li>
</ul>
<h3>5. Module 5 - Building Great Relationships:</h3>
<ul>
<li>
<div>A foundation of trust</div>
</li>
<li>
<div>Motivation, recognition and appreciation</div>
</li>
</ul>
<h3>Assessment</h3>
<ul>
<li>
<div>Prepare and deliver a 15-minute summary based on the key learning content from the Essentials Programme and how delegates will apply (recorded session)</div>
</li>
<li>
<div>Assessed by external facilitator against key criteria including feedback for ongoing development</div>
</li>
</ul>
<p></p>
	
		<h3>Target Student</h3>
		<p></p><p>Managers looking to upskill and prepare for a leadership role.</p>
<p></p>

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace. 
5 x 180 Minute Modules £1,995.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Outcomes:
Understanding my strengths, impact and what it takes to be at my best
Demonstrate my unique leadership brand
How to build great relationships with all stakeholders and team members
Creating a pinpoint focus on performance improvement
Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50 Plus VAT

Modules/Lessons

Module 1 - Programme Induction:
What is leadership?
How the Programme works
Expectations and commitments
2. Module 2 - Understanding Self:
Insights Discovery Personal Profiling
Insights coaching in separate session
The Psychology of Personality
3. Module 3 - My Leadership Brand:
Understanding my values
Envisioning the future
4. Module 4 - Performance Improvement:
Evaluating performance
Challenging the status quo
Creating stretching plans
5. Module 5 - Building Great Relationships:
A foundation of trust
Motivation, recognition and appreciation
Assessment
Prepare and deliver a 15-minute summary based on the key learning content from the Essentials Programme and how delegates will apply (recorded session)
Assessed by external facilitator against key criteria including feedback for ongoing development

Target Student

Managers looking to upskill and prepare for a leadership role.


Leadership Professional - Essentials Programme

<div>
		

		<div>
			
			<p>Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</p>
			<div><i></i> 4 x 180 Minutes</div>
			<div><i></i>  £1,995.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><h3>Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</h3>
<h3>Outcomes:</h3>
<div>
<ul>
<li>Create a personal development strategy that captures the whole of me</li>
<li>Attain the skills to lead teams through change, challenge and uncertainty</li>
<li>How to chose and use the right leadership approach using 'SLll (Situational Leadership)'</li>
<li>How to accelerate team performance using 'The Five Dysfunctions of a Team'</li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50  Plus VAT</strong></p>
</div>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 - Owning My Future Growth, Ambition and Performance:</h3>
<div>
<ul>
<li>Building my personal 'step-up' plan using the UpAGear Personal Programme</li>
</ul>
<h3>Module 2 - Leading in Times of Change and Challenge:</h3>
<div>
<ul>
<li>Creating the conditions for change to land and stick</li>
<li>Supporting others through change</li>
</ul>
<h3>Module 3 - Situational Leadership:</h3>
<div>
<ul>
<li>SLll introduction to the Accredited programme</li>
<li>Adapting leadership approach to team and individual development </li>
</ul>
<h3>Module 4 - Building Great Teams:</h3>
<div>
<ul>
<li>The 5 core elements of team development</li>
<li>Bringing them to life</li>
</ul>
<h3>Assessment</h3>
<div>
<ul>
<li>Prepare and deliver a 30-minute summary based on the key learning content from the Mastery Programme and how delegates will apply (recorded session)</li>
<li>Assessed by external facilitator against key criteria including feedback for ongoing development</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p>Should have completed the Leadership Professional Intermediate Programme</p>
<p></p>
	
		<h3>Target Student</h3>
		<p></p><p>Managers looking to upskill and prepare for a leadership role.</p>
<p></p>

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.
4 x 180 Minutes £1,995.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.
Outcomes:
Create a personal development strategy that captures the whole of me
Attain the skills to lead teams through change, challenge and uncertainty
How to chose and use the right leadership approach using 'SLll (Situational Leadership)'
How to accelerate team performance using 'The Five Dysfunctions of a Team'
Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50 Plus VAT

Modules/Lessons

Module 1 - Owning My Future Growth, Ambition and Performance:
Building my personal 'step-up' plan using the UpAGear Personal Programme
Module 2 - Leading in Times of Change and Challenge:
Creating the conditions for change to land and stick
Supporting others through change
Module 3 - Situational Leadership:
SLll introduction to the Accredited programme
Adapting leadership approach to team and individual development
Module 4 - Building Great Teams:
The 5 core elements of team development
Bringing them to life
Assessment
Prepare and deliver a 30-minute summary based on the key learning content from the Mastery Programme and how delegates will apply (recorded session)
Assessed by external facilitator against key criteria including feedback for ongoing development

Prerequisites

Should have completed the Leadership Professional Intermediate Programme

Target Student

Managers looking to upskill and prepare for a leadership role.


Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

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