Name: Workplace Mediation & Conflict Resolution (£695 total for this 1-day course for a group of up to 12 people)
Price: 695 GBP
Availability: InStock

Edinburgh

Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. People therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for people in all type of organisations.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course ObjectivesAt the completion of this course participants should be able to:1. Understand the positive and negative aspects of workplace conflict2. Apply effective communication strategies to resolve workplace conflict situations3. Understand the stages of workplace mediation4. Use basic mediation skills to resolve conflict in the workplaceCourse Content<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Resources for responding to conflict</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Your Conflict Handling Behaviour (styles)</li><li fr-original-style="" style="box-sizing: border-box;">Resolving and Managing Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation stages and process</li><li fr-original-style="" style="box-sizing: border-box;">Use and limitation of workplace mediation</li></ul><div fr-original-style="" style="box-sizing: border-box;">Please Note: This course is not intended to equip or accredit participants to be &lsquo;mediators.&#39; Mediation training can require up to sixty hours of instruction. This course will cover introductory skills‐based training only.</div>Course InstructorTony Buon, Dip. Wel., B.A (Psych), M.A (Hons) M. Litt (eqiv) DipMed, GradEdu, CEAP, Cert. Med, MMII, RCMCTony is a very experienced mediator, workplace psychologist, coach and author. He is a Certified Employee Assistance Professional (CEAP) and a Registered Civil and Workplace Mediator (CMC). Tony has over thirty years&rsquo; experience working with some of the world&rsquo;s leading organisations in over 30 countries.Tony holds graduate and post‐graduate degrees in psychology, behavioural sciences, and workplace education. Tony has taught Leadership, Psychology, and Human Resources Management up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK and has also taught on an accredited M.B.A. programme.Tony has worked with a number of leading organisations including Aberdeenshire Council, Amnesty International, ADCO, AXA, BUPA, Coca‐Cola, CSR, Diageo, Dolphin Energy, Dublin Airport Authority, DuPont, DWP, IFNGO, International Olympic Committee, London Hospital, Midlothian Council, MOJ, NHS, Scottish Police College, Shell, Talisman, and University College London.

Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. People therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for people in all type of organisations.



Course Objectives
At the completion of this course participants should be able to:
1. Understand the positive and negative aspects of workplace conflict
2. Apply effective communication strategies to resolve workplace conflict situations
3. Understand the stages of workplace mediation
4. Use basic mediation skills to resolve conflict in the workplace
Course Content
Resources for responding to conflict
Analysing Your Conflict Handling Behaviour (styles)
Resolving and Managing Conflict
Workplace mediation stages and process
Use and limitation of workplace mediation
Please Note: This course is not intended to equip or accredit participants to be ‘mediators.' Mediation training can require up to sixty hours of instruction. This course will cover introductory skills‐based training only.
Course Instructor
Tony Buon, Dip. Wel., B.A (Psych), M.A (Hons) M. Litt (eqiv) DipMed, GradEdu, CEAP, Cert. Med, MMII, RCMC
Tony is a very experienced mediator, workplace psychologist, coach and author. He is a Certified Employee Assistance Professional (CEAP) and a Registered Civil and Workplace Mediator (CMC). Tony has over thirty years’ experience working with some of the world’s leading organisations in over 30 countries.
Tony holds graduate and post‐graduate degrees in psychology, behavioural sciences, and workplace education. Tony has taught Leadership, Psychology, and Human Resources Management up to Master’s Level in Universities and Colleges in Australia and the UK and has also taught on an accredited M.B.A. programme.
Tony has worked with a number of leading organisations including Aberdeenshire Council, Amnesty International, ADCO, AXA, BUPA, Coca‐Cola, CSR, Diageo, Dolphin Energy, Dublin Airport Authority, DuPont, DWP, IFNGO, International Olympic Committee, London Hospital, Midlothian Council, MOJ, NHS, Scottish Police College, Shell, Talisman, and University College London.

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Workplace Mediation & Conflict Resolution (£695 total for this 1-day course for a group of up to 12 people)

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