1457 Courses in Glasgow

SNMPc training course description A hands on course providing a solid foundation on network management using SolarWinds. The course specifically focusses on SolarWinds Orion Network Performance Monitor. The course starts with configuring agents and device discovery, onto exploiting SNMP with SolarWinds and then Alerts, reports and customisation of menus, views and maps. What will you learn Discover devices using Solarwinds. Use Solarwinds. Poll and monitor devices using Solarwinds. Create Alarms and reports. Diagnose faults using Solarwinds. SNMPc training course details Who will benefit: Technical staff working with Solarwinds. Prerequisites: None. Duration 2 days SNMPc training course content Getting started with SNMPc Manual discovery, automatic discovery, controlling IP discovery, mapping network devices. Hands on Using SNMPc. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. MIBs. Hands on Device discovery. Adding devices. Customising maps. Using SNMPc Polling, obtaining MIB information, MIB walking. Compiling MIBs. Hands on Monitoring devices. Groups. MIB walking. SNMP traps. Alarms Events and alarms, thresholds, event actions. Hands on Automatic alarms. Reports Creating reports, trend reports, customising reports. Hands on Performance reports. Graphs. Administration Users, customised views, backups, the database. Hands on Adding a user. Backups.

OpenView training course description A hands-on course focusing on network management using HP OpenView network node manager on Microsoft Windows or UNIX. What will you learn Recognise the benefits of ADSL. Describe the network management architecture. Use HP OpenView. Diagnose faults using HP OpenView. Recognise the MIB structure. OpenView training course details Who will benefit: Technical staff wanting to learn DNS. Prerequisites: TCP/IP Foundation Duration 2 days OpenView training course contents Network management What is network management?, Benefits, issues, demonstration. Getting started with HP OpenView Starting HP OpenView, IP discovery, IP monitoring, controlling IP discovery. Using HP OpenView Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIB's, The protocol. HP OpenView SNMP configuration HP OpenView alarm browser HP OpenView alarms, alarm categories, filtering alarms, alarm details window. MIB's MIB1, MIB2, The MIB2 groups, additional MIB's, MIB compilers, vendor MIB's. HP OpenView MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route HP OpenView fault management Alarms, polling, fault management, setting thresholds and configuring traps.

About this Training Course This intermediate to advanced level 3 full-day training course has been designed to provide participants with a detailed and up-to-date overview of the fluid mechanic fundamentals and operating practice of pumps, compressors and gas and steam turbines. Upon the successful completion of this course, participants will have acquired the practical knowledge to enable them not only to choose the correct device for a particular application but also be in a position to resolve many commonly occurring operating problems. Troubleshooting is an important part of this course and will cover the important topics of Machinery Root Cause Failure Analysis (RCFA) together with Vibration Analysis. This course is ideal for those personnel in the oil, gas, petrochemical, chemical, power and other process industries who require a wider and deeper appreciation of pumps, compressors and turbines, including their design, performance and operation. The participants will be taken through an intensive primer of turbo-machinery principles, using the minimum of mathematics, and will learn how to solve the many and varied practical industrial problems that are encountered. The course makes use of an extensive collection of VIDEO material together with case studies and numerical exercises. Training Objectives Upon the successful completion of this course, each participant will be able to: Apply a comprehensive knowledge of pumps, compressors & turbines and troubleshoot rotating equipment in a professional manner Identify the different types of turbomachinery including basic design aspects and highlighted problem areas Minimise compressor work by understanding the processes involved and identifying their efficiency Understand the flow through turbomachines and the corresponding velocity triangles including torque and power calculations Analyse the different types of centrifugal machines including their design, installation, operation, maintenance, re-rate/retrofit, troubleshooting and control Recognise the various beneficial design aspects of turbomachines and understand the crucial process of cavitation Carry out proper methods of device installation, operation, maintenance and troubleshooting Understand and apply the powerful methods of Machinery Root Cause Failure Analysis Understand the various methods of vibration analysis applied to device diagnostics Target Audience This course provides an overview of all significant aspects and considerations of pumps, compressors and turbines for those who are involved in the design, selection, maintenance or troubleshooting of such equipment. This includes maintenance, reliability, integrity, engineering, production and operations managers, engineers and other technical staff. Course Level Intermediate Advanced Trainer Your expert course leader is a Senior Mechanical & Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control & Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil & gas industries. During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas. Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single & multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers. He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East. He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

GSM training course description GSM is in widespread use today. This seminar gives an comprehensive overview of GSM. What will you learn Explain what GSM is. Describe the architecture of the GSM network. Describe the GSM protocol stack. GSM training course details Who will benefit: Anyone who needs to know more about GSM. Prerequisites: Telecommunications Introduction Duration 2 days GSM training course contents Introduction History of GSM, analogue networks, digital networks, PCS1900. GSM services Telephony, digital encoding, data rates, Group 3 fax, SMS, Supplementary services. GSM architecture Mobile station Mobile Equipment (ME), Subscriber Identity Module (SIM). Base Station Subsystem Base Transceiver Station (BTS), Base Station Controller (BSC). Network Subsystem Mobile Services Switching Centre (MSC), Home Location Register (HLR), Visitor Location Register (VLR), Equipment Identity Register (EIR), Visitor Location register (VLR), Authentication Centre (AuC) Radio Link Aspects Bands, FDMA, TDMA, Traffic channels, Control channels, Speech coding, Channel coding and modulation, Multipath equalisation, Frequency hopping. GSM signalling SS7 overview, GSM SS7 nodes, Base Station Subsystem Application Part (BSSAP), Transaction Capabilities Application Part (TCAP), Mobile Application Part (MAP). Interfaces Um, Abis and A interfaces. Mobility and call processing in GSM Attach & location update process, mobile originate, mobile termination, handovers. GSM services Tele services, Bearer services, supplementary services, SMS, security. GSM futures GPRS, UMTS.

NNMi for engineers training course description A hands on course focusing on network management using Network Node Manager (NNMi) on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use NNMi. Diagnose faults using NNMi. Recognise the MIB structure. NNMi for engineers training course details Who will benefit: Network administrators. Network operators. Those wishing to find out more about how their NNMi works. Prerequisites: TCP/IP foundation for engineers Duration 2 day NNMi for engineers training course content Network management What is network management? Benefits, issues, demonstration. Getting started with NNMi Starting NNMi, IP discovery, IP monitoring, controlling IP discovery. Using NNMi Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIBs, The protocol. NNMi SNMP configuration NNMi alarm browser NNMi alarms, alarm categories, filtering alarms, alarm details window. MIBs MIB1, MIB2, The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. NNMi MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route NNMi fault management Alarms, polling, fault management, setting thresholds and configuring traps.

Apache training course description A hands on training course covering installation, configuration and management of the Apache web server. What will you learn Install Apache. Configure Apache. Manage Apache. Build static and dynamic web sites with Apache. Secure Apache. Apache training course details Who will benefit: Technical staff working with Apache. Prerequisites: TCP/IP foundation for engineers. UNIX fundamentals Duration 3 days Apache training course contents Installing Apache What is Apache? Apache versions, history, downloading Apache, source distribution, compilation, binary distribution, installation, platform considerations. Hands on Downloading and installing Apache. Controlling the Apache server Running Apache, automatic Apache start, starting, stopping, restarting Apache. Checking Apache status. Hands on Server control. Configuration Serving webpages, setting the document root, applying configuration changes, Configuration files, httpd.conf, syntax, directives, modules, utilities, turning features on/off. Hands on basic Apache configuration. More configuration MIME, URL mapping, content negotiation, indexing, performance tuning. Logging log file content, configuration, log file locations, error logging, browser errors, error page configuration, forbidden index pages. Hands on Log files. Security File permissions, .htaccess, protecting files with passwords, password files, authentication, restricting access by IP address. Secure HTTP HTTPS, installing mod_ssl, certificates, configuring mod_ssl, http and https coexistence Virtual hosts Multiple sites on one server, separate configuration files, IP based, name based, port based, virtual host names, enabling, defining, configuring, aliases, testing, https virtual hosts. Hands on Virtual hosts. Dynamic sites Dynamic sites, CGI, PHP, PERL, CGI programs, example CGI scripts, Apache and CGI, CGI parameters, CGI issues, PHP, mod_php, Perl and Apache, mod_perl, installing mod_perl. Hands on CGI, PHP and Perl with Apache. Modules What are modules, standard modules, loading modules, mod_speling, mod_rewrite, other special purpose modules, URL rewriting, redirection, URL transformation, browser dependent pages. Hands on Working with modules.

Database fundamentals training course description This three-day training course helps you prepare for Microsoft Technology Associate Exam 98-364, and build an understanding of these topics: Core Database Concepts, Creating Database Objects, Manipulating Data, Data Storage, and Administering a Database. What will you learn Describe core database concepts. Create database objects. Manipulate data. Describe data storage. Administer a database. Create a relational database consisting of 3 related tables. Database fundamentals training course details Who will benefit: Those working with databases. Prerequisites: None. Duration 3 days Database fundamentals training course contents Understanding core database concepts Flat-type databases, hierarchical databases, relational databases, database fundamentals, relational database concepts, using the SQL Server Management Studio Interface. Data Manipulation Language (DML), Data Definition Language (DDL), using DDL statements. Creating database objects Defining data types, using built-in data types, using exact numeric data types, using approximate numeric data types. Creating and using tables. Creating views. Creating stored procedures, SQL injections. Manipulating data Using Queries to select data, combining conditions, using the BETWEEN clause, using the NOT clause, using the UNION clause, using the EXCEPT and INTERSECT clauses, using the JOIN clause. Using Queries to insert data, Inserting data. Updating data and databases, Using the UPDATE statement. Deleting data, Using the DELETE statement, truncating a table with TRUNCATE TABLE, deleting a table with DROP TABLE, using referential integrity. Understanding data storage Normalising a database, normalization, first normal form, second normal form, third normal form, fourth normal form, fifth normal form. Primary, foreign and composite keys, clustered and non-clustered indexes, creating a non-clustered table. Administering a Database Securing Databases, server-level security, database-level security, Windows security, SQL authentication, database server roles, granting access to a database, fixed database roles, object permissions, managing roles, ownership chains, reviewing a sample security model. Backing up and restoring databases, recovery models, backup devices.

Linux engineer certification training course description LPIC-2 is the second certification in LPI's multi level professional certification program. This course teaches the skills necessary to pass the LPI 201 exam; the first of two LPIC-2 exams. Specifically, the course covers the administration of Linux systems in small to medium sized mixed networks. What will you learn Perform advanced administration tasks. Perform advanced file system administration. Linux engineer certification training course details Who will benefit: Linux administrators. Prerequisites: Linux system administration (LPIC-1) Duration 5 days Linux engineer certification fundamentals training course contents Part I The LPI 201 Exam Starting a System The Linux Boot Process, Firmware Startup, BIOS Startup, UEFI Startup, Linux Bootloaders, GRUB Legacy, GRUB 2, Alternative Bootloaders, Secure Bootloaders, Process Initialization, SysV Method, systemd Method, Upstart Method, System Recovery, Kernel Failures, Root Drive Failure. Maintaining the System Fluid Messaging, Static Messaging, System backups, Backup Strategies, Performing Backups, Installing Programs from Source, Obtaining and unpacking Installation Files, Compiling Programs, Resource Usage: Managing, measuring, predicting and troubleshooting. Mastering the Kernel What Is the Kernel? Kernel Features, Parts of the Kernel, Kernel Versions, Obtaining Source Code, Creating the Configuration File, Compiling and Installing the Kernel, Compiling and Installing Modules, Creating an Initial RAM Disk, Booting the New Kernel, Creating a Kernel Package, Maintaining the Kernel, Working with Module Files, Module Commands, Working with Hardware, Automatically Detecting Hardware, Troubleshooting the Kernel. Managing the Filesystem The Linux Filesystem, Filesystem Structures, Filesystem Types, Making Filesystems, Attaching Filesystems, Memory-Based Linux Filesystems, the Btrfs Filesystem, Btrfs Subvolumes, Btrfs Snapshots, Optical Filesystems, Swap Filesystems, Network-Based Filesystems, Auto-Mounting, Encrypted Filesystems, Maintaining Linux Filesystems, Adjusting a Filesystem, Checking and Repairing a Filesystem, SMART. Administering Advanced Storage Devices Configuring RAID, Implementing RAID on Linux, Managing a RAID Array, Adjusting Storage Devices, Looking at Drive Interface Concepts, Testing and Tuning Drives, Implementing iSCSI, Managing Logical Volumes, LVM, Creating Logical Volumes, Supporting Logical Volumes, Understanding the Device Mapper. Navigating Network Services Networking Basics, The Physical Layer, The Network Layer, The Transport Layer, The Application Layer, Configuring Network Features, Network Configuration Files, Graphical Tools, Command-Line Tools, Basic Network Troubleshooting, Checking the Log Files, the ARP Cache, Sending Test Packets, Testing Network Routes, Testing Client/Server Connectivity, Finding Host Information, Network Security, Advanced Network Troubleshooting, Viewing Open Network Connections, Viewing Network Statistics, Scanning the Network, Capturing Network Traffic.

Effective Negotiation Skills for Business Success: In-House Training Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases