35 Courses in Glasgow

Compassion-focussed leadership is a transformative move for driving both individual and organisational performance. Long-term success comes from creating a workplace where people actually want to stay and thrive. For all leaders and managers of all levels to attend — Learn an actionable workplace wellbeing action plan that generates a real culture change to workplace wellbeing

One Shared Owner: artists talking about creating collaborative space and sustainability with SaltSpace and Vanilla Ink Join us for a conversation exploring how artist-led initiatives are set up, why they are necessary and perhaps most importantly how they evolve and sustain themselves over time.  SaltSpace and Vanilla Ink will be sharing their experiences setting up as a Cooperative and Community Interest Company; and how they operate as an artist led space and community for creative practitioners.  SaltSpace will be hosting Dr Deborah Jackson, Head of Fine Art Critical Studies at the Glasgow School of Art, and Ellie Smith-Barratt, Chief Executive Officer at Vanilla Ink. Both Deborah and Ellie will be sharing their experiences with artist-led initiatives, thinking about the topic of sustaining creative spaces and communities in Scotland, with a specific focus on supports for early career practitioners in Glasgow and more broadly across Scotland.  This conversation will be an opportunity to think about the transitional space of moving from student to graduate and into practicing as a professional artist. We will be talking about supports for recent graduates and early career artists in the form of organisations and initiatives set up by / for recent graduates due to the lack of support system often provided by institutions. We will be thinking about the need to support collaboration and foster community during that time, and what mechanisms of support are in place for this, and how we can improve and strengthen these supports. Context: This event is co-hosted and supported by the Scottish Artist Union, artist and researcher Chris Biddlecombe, will be providing an overview of his key findings from the ‘Artist-Led Organisations in Scotland: Survey and Mapping of Activity' research report, which has been undertaken by Scottish Artist Union on behalf of Creative Scotland.  The event has been developed in conversation with Dr Marianne Greated, Academic Development Lead, School of Fine Art, Glasgow School of Art who has a longstanding interest in developing artist led collaborations and how this can be supported through the Glasgow School of Art curriculum.  About SaltSpace: SaltSpace is a creative cooperative based in Glasgow which aims to provide a supportive platform for new graduates and early year creatives as a stepping-stone into their artistic career. Currently we offer studio spaces across two premises in Glasgow city in Dornoch Street and the Axiom Building and a gallery/community space in the Axiom Building on 54 Washington Street.  About Vanilla Ink: Vanilla Ink is a Community Interest Company with creative jewellery workshops in Glasgow and Banff. They offer a diverse range of resources and programmes tailored to empower and support emerging talent, giving members access to the fully equipped jewellery studios, tools and bench space. The emphasis is on providing a supportive environment for jewellers to develop their skills and confidence. The jewellery school provides classes, workshops and courses for both beginners and professionals. One Shared Owner and the research is supported by Creative Scotland. If you have any other participation needs, please email us via learning@artistsunion.scot

Overview This course is a rare opportunity to acquire important leadership skills and use those newfound skills to gain the respect of co-workers and those you supervise. It's filled with insights into the special and often-overlooked talents women leaders can bring to the table and cutting-edge tactics successful women leaders are using right now to make things happen in their organizations.

A four-hour workshop on how to retain your talented Neurodiverse colleagues and ensure equality in employment opportunities.

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. Programme Outline Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: Making the transition back to working as a collaborative team Enhancing the Leadership skills of the team Reviewing/establishing the Hybrid working protocols Galvanising the Team spirit Maintain inclusivity among full-time; part-time and Region based team members Energising and motivational Fun! Exercise – Round the Bend The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. Debriefing points: Dealing with Change Attention to Detail Adapting approach Optimising results Exercise - Number Crunch (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. Debriefing points: Support and co-ordination Strategy and planning Adapting approach Optimising results Tutorial – Team Dynamics Tuckman model Phases of Development towards Maturity Exercise - Juggling (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. Debriefing points: Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every colleague with care and respect Tutorial - Email Etiquette The primary standards – best practices ABSURD model Preparation and planning Top Tips World Cafe The team are split into 5-6 sub-groups – each with a specific review focus:- What recommendations do you have to engage the team back into the Workplace? How do we ensure the framework is efficient? What are the best ways to optimise team working strategically when most/all team members are in the office? What potential barriers are there? How do we accommodate for the Regional team members? What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. Debriefing points: Each Syndicate’s recommendations and capture the key actions they generate 'Real Play' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. Potential Real Play Scenarios: Engaging with a team member as to how the new working plans will be applied. Overcoming concerns to the new working practices/framework Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

In this workshop, you will gain a better understanding of the benefits and challenges of working with neurodiverse people. Make your Organisation a more inclusive place for neurodiverse individuals.

A four-hour workshop for HR Professionals in the area of Attraction, Selection and Recruitment of Neurodiverse people.

Our bespoke leadership and management courses come in the form of extensive, high-quality short courses aimed at meeting your business needs, and increasing your business impact and performance. Our management training programs are suitable for improving the skills of first line managers, middle managers, senior managers and executive level managers across sectors and organisations. We also offer some personal development courses aimed at honing your business/personal skills and talents. Courses offered in this school include but are not limited to: Management and Leadership Skills Team Leadership Strategic Management and Leadership Marketing Management Financial Management Human Resource Management Talent Management Performance Management Project Management Essentials Leading Change in the Public Sector Best Practices in Public Procurement Public Administration We offer bespoke courses to suit your needs. Contact Us Today!

Come join us at The Boardwalk for an exciting watercolour workshop with the talented artist, Robert Wilson! This event is perfect for beginners and seasoned painters alike. Get ready to unleash your creativity and learn new techniques in a relaxed and supportive environment. In this class, we'll guide you through various techniques, from mastering vibrant colours to capturing the essence of a scene. Don't worry if you're new to watercolours - our warm and uplifting atmosphere will alleviate any fears and make you feel right at home. 26th April 2024 - Learn hot to paint a stunning Scottish landscape 29th April 2024 - Create a mesmerising portrait with a moody atmosphere Times: 10:00 am - 4:00 pm (including a 1-hour lunch break) Download brochure [here] Our experienced art tutor, Robert Wilson, will provide step-by-step guidance, demonstrating how to achieve beautiful effects with watercolours. You'll also receive expert tips on composition, shading, and brush techniques. We'll provide all the necessary materials. You only need to bring your own paper/canvas, your lunch and your enthusiasm! By the end of the watercolour painting workshop in Glasgow, you'll walk away with newfound skills, cherished memories and fresh inspiration to continue your artistic journey! Don't miss out on this opportunity to dive into the wonderful world of watercolours with a group of like-minded individuals. See you there!