745 Courses in Glasgow

NPORS Shunter Vehicle (N243)

NPORS Side Loader (N006)

NPORS Pallet - Stacker Truck (N008)

This half day course is designed to help participants who need to write or revise policies and procedures for their organisations. It will help them to develop effective structures for the writing and design and ensure that they meet key legal and good practice requirements on some of the most important policies such as health and safety, equal opportunities and financial procedures. It will also look at the process of consultation and implementation so that the policies obtain “buy-in” and commitment from staff and volunteers.

NPORS Dozer (N215)

NPORS Piling Rig (N221)

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Course Overview The Level 2 NVQ Diploma in Plant Operations -Extracting Plant qualification has been developed for achievement in a real workplace environment which means you need to be employed to undertake this qualification.  This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding and to demonstrate your competence in a real workplace environment so you can work as a Plant Operator within the construction industry.  You will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area. You will be assessed by an occupationally competent and qualified assessor whose job is to work with you and help you complete your qualification.  This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge.  The learner will learn key practical skills and knowledge in these mandatory units:  Conforming to General Health, Safety and Welfare in the Workplace Conforming to Productive Working Practices in the Workplace. The learner will also learn key practical skills and knowledge in one of the following optional units: Preparing and operating draglines to extract ground and/or loose materials in the workplace Preparing and operating 180 degree excavators to extract and excavate ground and loose materials in the workplace Preparing and operating tracked loading shovels to extract ground and loose materials in the workplace Preparing and operating tracked loading shovels to extract, transport and distribute materials in the workplace Preparing and operating 360 degree excavators to extract ground, face and/or loose materials in the workplace Preparing and operating trenchers to extract ground and/or loose materials in the workplace Preparing and operating crawler tractor dozers to carry out dozer operations in the workplace. Entry Requirements There are no formal entry requirements to take this qualification. This qualification can be undertaken without any previous training or qualifications in this subject area.

This is course includes all the required elements to work effectively as a reflexologist including, modules covering the following: knowledge and understanding of the principles and practice and business practice, anatomy and physiology for complementary therapies. You will also develop your understanding and practical skills to competently provide reflexology treatments.

NPORS Horizontal Directional Drilling Rig (N130)