Project Communication Skills: In-House Training Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership
About this Training The expanding human population and industrialisation are increasing the demand for energy worldwide. This has resulted in numerous challenges such as environmental pollution, reliable supply of fossil fuels, and increased demand of electricity supply, which must be overcome. To fulfil the energy demands and overcome these challenges, numerous projects and funds are involved in finding an adequate solution. Transport accounts for around one-fifth of global carbon dioxide (CO2) emissions and road travel accounts for three-quarters of transport emissions. Most of this comes from passenger vehicles. Emission limits are increasingly stringent, and the fuel industry must change its approach to product formulation to meet the challenge. Training Objectives Upon completion of this course, participants will be able to: Get a clear overview of the different types of bio and alternative fuels Understand how different bio and alternative fuels are produced Have an overview of feedstock utilised for biofuels production Realize how the biofuels production could be integrated in modern refinery Understand how bio and alternative fuels function as single and blended fuels Understand what impact bio and alternative fuels have on car engine Get an overview of the environmental impact of bio and alternative fuels Get the overview of regulation related to bio and alternative fuel Target Audience The course is intended for individuals who are interested in or developing in the field of bio and alternative fuels. The following personnel will benefit from the knowledge shared in this course: Refinery Technical Personnel Trading and blending personnel Sales, marketing, and product trading personnel Laboratory supervisors and technical personnel Policymakers Professionals who are interested in or developing in the field of bio and alternative fuels Process, project, and consultant engineers involved in bioenergy, petrochemical and chemical industries Course Level Basic or Foundation Trainer Your expert course leader is an experienced manager with more than 25 years of operational experience in the downstream Oil & Gas industry. She is a recognised expert in conventional, biofuels and alternative fuels with extensive experience in the crude selection process and formulation of finished products including product portfolio strategy, product quality road mapping and benchmarking. She is a long-time laboratory manager with comprehensive experience in laboratory processes, including financing, benchmarking, efficiency improvement and total quality management processes. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
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HTML5 development training course description This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. What will you learn Manage the Application Life Cycle. Build the User Interface by Using HTML5. Format the User Interface by Using CSS. Code by Using JavaScript. HTML5 development training course details Who will benefit: Anyone working with HTML5. Prerequisites: None. Duration 3 days HTML5 development training course contents Managing the Application Life Cycle Platform fundamentals Packaging and the runtime environment: app package, app container, credentials/permission sets, host process, leverage existing HTML5 skills and content for slate/tablet applications. Manage the state of an application Manage session state, app state and persist state information; understand states of an application; understand the differences between local and session storage. Debug and test a HTML5 touch-enabled application Touch gestures; gestures you test on a device. HTML5 UI: Text, Graphics, and Media HTML5 tags for text content and graphics. When, why and how to use Canvas; when, why and how to use scalable vector graphics (SVG). HTML5 tags to play media. Video and audio tags. HTML5 UI: Organization, Input, and Validation HTML5 tags to organise content and forms Tables, lists, sections; semantic HTML. HTML5 tags for input and validation CSS Essentials: Content Flow, Positioning, styling Core CSS concepts Separate presentation from content (create content with HTML and style content with CSS); manage content flow (inline versus block flow); manage positioning of individual elements( float versus absolute positioning); manage content overflow (scrolling, visible and hidden); basic CSS styling. CSS Essentials: Layouts Arrange UI content by using CSS Use flexible box and grid layouts to establish content alignment, direction and orientation; proportional scaling and use of "free scale" for elements within a flexible box or grid; order and arrange content; concepts for using flex box for simple layouts and grid for complex layouts; grid content properties for rows and columns; use application templates. Managing Text Flow by Using CSS Regions and using regions to flow text content between multiple sections (content source, content container, dynamic flow, flow-into, flow-from, msRegionUpdate, msRegionOverflow, msGetRegionContent); columns and hyphenation and using these CSS settings to optimise the readability of text; use "positioned floats" to create text flow around a floating object Managing the Graphical Interface by Using CSS Graphics effects (rounded edges, shadows, transparency, background gradients, typography and Web Open Font Format); 2-D 3-D transformations (translate, scale, rotate, skew and 3-D perspective transitions and animations); SVG filter effects; Canvas. JavaScript and coding essentials Manage and maintain JavaScript, Create and use functions; jQuery and other third-party libraries. Update the UI by using JavaScript Locate/access elements; listen and respond to events; show and hide elements; update the content of elements. Animations, Graphics, and Accessing Data Code animations with JavaScript animation; manipulate the canvas; work with images, shapes and other graphics. Access data access by using JavaScript Send and receive data; transmit complex objects and parsing; load and save files; App Cache; datatypes; forms; cookies; localStorage JavaScript coding for Touch Interface, Device and Operating System Resources, and More Respond to the touch interface, Gestures, how to capture and respond to gestures, Code additional HTML5 APIs, GeoLocation, Web Workers, WebSocket; File API, Access device and operating system resources, In- memory resources, such as contact lists and calendar; hardware capabilities, such as GPS, accelerometer and camera.
Oracle SQL training course description The Oracle SQL course is designed to give delegates practical experience in writing SQL statements and scripts using Oracle SQL. The basic SELECT statement, the use of SQL functions and the basic table and view handling statements are introduced. What will you learn Create SQL statements to query database tables. Use standard aggregate functions and related SELECT statement clauses. Join Tables. Use basic subqueries and the set operators. Use numeric, character and date functions. Use conversion and other miscellaneous functions. Use SQL parameters. Use complex subqueries. Create and alter tables and views. Insert, update and delete rows in database tables. Manage sequences and synonyms. Oracle SQL training course details Who will benefit: Anyone who needs to use and understand Oracle SQL to query and update data in an Oracle database. Prerequisites: None. Duration 3 days Oracle SQL training course contents Retrieving data with the SELECT statement The SELECT statement, The SELECT and FROM clauses, Conditions and the WHERE clause, Other conditional operators, Logical operators, The ORDER BY clause, Column aliases, Arithmetic expressions, Precedence of operators. Aggregate functions Overview of built In aggregate functions, The GROUP BY clause, The HAVING clause. Joining tables Overview of table joins, Inner joins, Table aliases, Outer joins, Self joins, ANSI standard joins. Basic subqueries and set operators Overview of subqueries, Basic subqueries, Set operators, The union, intersect and ,minus operators. Numeric, character and data functions Function types, Using the table dual to try out functions, Numeric functions, Character functions, String concatenation, Date arithmetic and date functions. Conversion and miscellaneous functions Conversion functions, The NVL and NVL2 functions, The DECODE function, CASE expressions, The COALESCE and NULLIF functions. SQL parameters Command line substitution parameters, The accept command, The define and undefine commands. Complex subqueries Subqueries usage, In-line views, Top-N queries, Subqueries with joins, Multi column subqueries, Correlated subqueries, Subquery rules, Using the ANY, ALL and SOME operators. Managing data Inserting rows, Updating rows, Deleting rows, Verifying updates, Transaction control, Commit and rollback, Savepoints, Commits and constraints, Amending data in SQL developer. Managing tables Creating tables, Specifying constraints, Altering tables, columns and constraints, Dropping tables, columns and constraints, Recovering dropped tables, Copying tables. Managing indexes and views Creating indexes, Dropping indexes, Listing indexes, Creating and using views, Dropping views, Listing views. Managing sequences and synonyms Create a sequence, View sequence details, Create a synonym, List synonyms.
VoIP training course description Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. What will you learn Describe the issues of voice and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate VoIP technologies. Design data networks, which will support voice. VoIP training course details Who will benefit: Anyone working in the field of networking or telecommunications. Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking Duration 3 days VoIP training course contents What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. Appendix 1: Multicasting. Appendix 2: Voice/data integration without IP.
SNMP training course description A hands-on generic look at the technical operation of SNMP. The course starts with an overview of all the components, which make up SNMP. Hands on starts early with configuration of a managed network. The major versions of SNMP are then put into perspective followed by a look at the SNMP protocol. MIBs are then studied both from the perspective of reading MIBs and writing MIBs. The course finishes with a look at the security implications of SNMP. What will you learn Describe the SNMP architecture. Analyse SNMP packets. Recognise the MIB structure. Describe the SMI. Recognise the strengths and weaknesses of SNMPv2 and SNMPv3. SNMP training course details Who will benefit: Network administrators. Network operators. Programmers writing MIBs and agents. Prerequisites: TCP/IP Foundation for engineers Hands on experience of an SNMP management station would also be beneficial. Duration 3 days SNMP training course contents Network management What is network management? Benefits, issues. What is SNMP? SNMP architecture, SNMP MIBs, SMI, the SNMP protocol, polling security, alternatives to SNMP: CMIP, web based management. Configuring SNMP Auto discovery for management stations, NMS configuration, agent configuration, traps. Hands on Configuring agents and an NMS. SNMP background SNMP history, RFCs, standards, SNMP protocol versions, SNMPv1, SNMPv2, SNMPv3, SNMP SMI versions, which version should you use? Futures. SNMPv1 packets SNMP in the 7 layer model, port numbers, general packet format, BER, GET, GET-NEXT, tables, SET, TRAP, bandwidth issues, in band versus out of band management. Hands on Analysing SNMPv1 packets. SNMPv2 packets SNMPv2 improvements, error handling, GETBULK, v2traps, INFORM. Hands on Analysing SNMPv2 packets. SNMPv3 packets SNMPv3 packet format, use of SNMPv2 messages, REPORT PDU. MIB structure The internet MIB branch, standard mib-2, extra parts of mib-2, private enterprise MIBs, loading extra MIBs. Hands on MIB browsing. mib-2 The mib-2 groups, system group, interfaces group, IP group, ICMP group, TCP group, UDP group, transmission group, SNMP group, RMON. Hands on mib-2 browsing in detail. SMI The MIB layout, obtaining a private enterprise number, MIB definitions, IMPORT, Module identity, Textual conventions, object definitions, notifications, compliance statements, object groups, base SMI data types, application data types, scalars, instances, tables, table definition, writing agents, SMIng. SNMP security Community strings, SNMPv1 and SNMPv2c security practices, SNMPv3 security, SNMPv3 architecture, SNMP applications, the SNMP engine, the EngineID, security fields in SNMPv3 packets, USM, authentication, encryption, timeliness, VBAC, SNMPv3 configuration.
LTE Backhaul training course description This course provides a concise insight into the LTE backhaul. Key parts of the course are detailed looks at the transport of messages and the S1 and X2 protocols. What will you learn Describe the overall architecture of LTE. Explain how data and signalling messages are transported in LTE. Describe the S1 protocol. Describe the X2 protocol. LTE Backhaul training course details Who will benefit: Anyone working with LTE. Prerequisites: Mobile communications demystified Duration 2 days LTE Backhaul training course contents Introduction In the first section of the course, we review LTE and its hardware and software architecture. Requirements and key features of LTE. LTE Architecture and capabilities of the UE. Architecture of the E-UTRAN, functions of the eNB. EPC architecture, and functions of the MME, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM and RRC state diagrams. Architecture of the radio access network In this section, we look in more detail at the architecture of the evolved UMTS terrestrial radio access network (E-UTRAN). Logical and physical architecture of the E-UTRAN. Numbering, addressing and identification. E-UTRAN functions. E-UTRAN protocol stacks. Timing and frequency synchronisation in LTE. Transport of data and signalling in LTE Here, we look in more detail at the techniques and protocols that are used to transport data and signalling messages across the evolved UMTS terrestrial radio access network and the evolved packet core. Quality of service in LTE. The GPRS tunnelling protocol. Differentiated services Multi-protocol label switching (MPLS). The stream control transmission protocol (SCTP). The S1 application protocol This section gives a detailed account of the signalling procedures in the S1 application protocol, which the MME uses to control the operation of the eNB. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. S1 setup procedure. UE context management procedures. Non access stratum information transport. Procedures for managing the evolved radio access bearer (E-RAB). Paging procedures. Mobility management procedures for S1-based handovers. Procedures in support of self-optimising networks. The X2 application protocol This section gives a detailed account of the signalling procedures in the X2 application protocol, which is used for peer-to-peer communication between eNBs. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. X2 setup procedure. Mobility management procedures for X2-based handovers Procedures in support of self-optimising networks. High level system operation In the final section, we bring our discussions of the S1 and X2 application protocols together by reviewing the system-level operation of LTE. Attach procedure. Transitions between the states of RRC Idle and RRC Connected. Tracking area updates in RRC Idle. Handover procedures in RRC Connected.
LTE Airside training course description This course provides a concise insight into the LTE airside. Key parts of the course are detailed looks at the air interface protocol stack, cell acquisition, transmission and reception of data and of he layer 1 procedures along with layer 2 procedures. What will you learn Explain the RF optimisation flowchart. Describe the importance of Reference Signal Received Power (RSRP). List many of the 3GPP recommended KPIs. Describe the concept of APN AMBR and UE AMBR within LTE. Describe the use of planning and optimisation computer tools. LTE Airside training course details Who will benefit: Anyone working with LTE. Prerequisites: Essential LTE Duration 2 days LTE Airside training course contents Introduction and review of LTE This section describes the requirements of LTE and key technical features, and reviews the system architecture. LTE Architecture, UE, E-UTRAN and EPC. Specifications. OFDMA, SC-FDMA and MIMO antennas This section describes the techniques used in the LTE air interface, notably orthogonal frequency division multiple access (OFDMA) and multiple input multiple output (MIMO) antennas. Communication techniques for fading multipath channels. OFDMA, FFT processing and cyclic prefix insertion. SC-FDMA in the LTE uplink. Multiple antenna techniques including transmit & receive diversity and spatial multiplexing. Introduction to the air interface This section covers the operation of the air interface, the channels that it uses, and the mapping to the time and frequency domains of OFDMA and SC-FDMA. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and physical signals. LTE spectrum allocation. Cell acquisition This is the first of three sections covering the air interface physical layer. Here, we cover mobile procedures to start low-level communications with the cell, and base station transmission of the corresponding information. Primary/secondary synchronisation signals. Downlink reference signals. The master information block. Physical control format indicator channel. Organisation and transmission of the system information. Data transmission and reception In this section, we cover procedures used for data transmission and reception on the shared channels, and describe in detail the individual steps. Data transmission and reception on the uplink and downlink. Scheduling commands and grants on the PDCCH. DL-SCH and UL-SCH. Physical channel processing of the PDSCH and PUSCH. Hybrid ARQ indicators on the PHICH. Uplink control information on the PUCCH. Uplink demodulation and sounding reference signals. Additional physical layer procedure This section concludes our discussion of the air interface physical layer, by discussing a number of procedures that support its operation. Transmission of the physical random access channel. Contention and non-contention based random access procedures. Discontinuous transmission in idle and connected modes. Uplink power control and timing advance. Air interface layer 2 This section describes the architecture and operation of layer 2 of the air interface protocol stack. MAC protocol, interactions with the physical layer, use for scheduling. RLC protocol, transparent, unacknowledged and acknowledged modes. PDCP, including header compression, security functions and recovery from handover.
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