1383 Courses in Edinburgh

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Overview The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation.  This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. 

Overview This course is specially designed to enhance generic auditing skills and to attain the necessary skills as required and implementation to be a certified Internal Auditor. It is not aimed at any particular ISO Management Standard or process.  Objective Improve their knowledge of best practices in the audit industry Validate their proficiency and skills in audit Differentiate themselves from their peers and create a unique advantage for themselves Set the precedence for continued improvement and advancement Recognise and apply the International Standards for the Professional Practice of Internal Auditing Become a more competent professional who is knowledgeable in organizational governance

Overview Financial Analysis and Decision Making specifies a financial outline to support the life cycle approach of managing tedious projects over a long time scale. This course includes the advanced level of accounting structures which are required to insert knowledgable information in order to make decisions or to support the decision-making process where accounting and financial information overlaps other decision-making processes. In order to manage the growth of the organisation and measure the profitability it is very important to do a financial analysis. This course will take you through different models of accounting and finance which is helpful for the decision-making process thereby helping ensure sustainable growth and success.

Overview Graphic design is a crucial tool that makes sure that you communicate with your people in an efficient manner. Graphic designers are trained professionals who understand the technique to persuade, engage, and entertain audiences using various elements. This course covers all the modules with the objective to understand the key points of Graphic Designing. The course is framed in a way to cover the entire major and minor subjects in co-relation to art and design. It will highlight a wide range of working methods, practices and techniques. At the end of the course, you will learn various technical skills that will encourage you to investigate new approaches, combine existing techniques and also explore old techniques to generate innovative outputs. 

Overview This project is intended for managers to know a way to prepare and arrange comes, and meet the deadlines the side of dominant their budget. it'll facilitate in saving time and cash for the delegates through increased schedules, improved plans and communications. This project is intended for managers to know a way to prepare and arrange comes, and meet the deadlines the side of dominant their budget. it'll facilitate saving time and cash for the delegates through increased schedules, improved plans and communications. This course may be quick paced comes that's designed to fulfil the fast wants of the managers. It includes the fundamental principles and terms of Project Management with a straightforward set of tools and self-check tools. These tools facilitate managers to arrange their projects exactly.

Overview Digital technologies dramatically reshape your business. Almost all business, companies are trying to pursue significant changes to gain the beneficial effects of this new technological development and some are working hard to attain the benefit of this trend to survive. This has opened new economic opportunities which are progressively opening for organisations that need to reshape. The course will help to gain the knowledge to boost skills and to comprehend the procedures that are obligatory to communicate with clients in new ways and govern the rebellion of the media landscape. It will deliver the delegate's practises and procedures that will explain to them to cope with digital transformation, from organisational change to integrating new competencies. Participants will also learn the methods of developing a marketing strategy and managing a digital marketing Project.

Overview This course is designed to gain advanced sales techniques through traditional and modern selling techniques. It will help train the participants for a wide range of sale environments in diverse sectors. With the increase in neck-to-neck competition sales have become a major factor and a lot of new philosophies and modern techniques including new sales methodology has been introduced in the sales industry. As a salesperson who is directly involved in sales or even managers who are into products and services, knowing how to sell is an incredibly useful skill. The course is designed with a lot of practical exercises, and modern techniques, taking from basic to advance level which will help the delegates to attain the skills they require and start implementing what they learned.

Overview Effective decision-making requires the adoption of decision approaches that fit the complexities of these situations and the efficient management of decision-making processes. It also requires the ability to think strategically in highly interactive markets and acute insights into the psychology behind people's behaviour. Objectives Develop critical thinking skills, sharpening your intuition in the face of risk and uncertainty Learn ways to discover, manage, mitigate and avoid decision-making traps Learn to leverage the power of 'nudges' - a light-touch way to influence human behaviour and improve decision-making Boost your ability to build high-performing teams by understanding what conditions enable teams to make better decisions than individuals Become a more strategic leader and decision-maker by understanding the long-term impact your decisions can have on your organisation

Mastering effective feedback is crucial for empowering others but can be damaging if not delivered thoughtfully. This course equips mangers and leaders with tools to deliver sensitive, factual, and specific feedback for positive outcomes. It also guides them in soliciting feedback, processing it constructively, and fostering a growth mindset for continuous improvement. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.