The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Make a Copper Clock (5 Day Workshop)
Join artist Julie Galante for this in-person workshop, where we’ll take inspiration from the sweeping view of Edinburgh’s distinctive skyline as viewed from Inverleith Park. Participants of all experience levels are welcome for this friendly, small-group experience. We’ll start with some guided warm-up sketches before moving on to drawing exercises focused on composition, tone, and observation. By the end of the workshop you’ll feel more confident drawing a city skyline, no matter your previous drawing experience. Please come dressed for the weather, ready to spend two hours outside. You may also want to bring along a folding stool or a rug to sit on while you draw (there may be benches available, but this is unpredictable). Participants will also need to bring along some basic art supplies: A sketchbook and/or some drawing paper and board (A4 or larger recommended) Various drawing pens and pencils Charcoal or graphite sticks An eraser Any other favourite art supplies that you may like to use
Communication Skills 1 Day Training in Leicester
Chasing & Repousse Metalwork Weekend Workshop
Unlock the Secrets of Aromatherapy: Fun, Informative, and Safe! Discover the art of blending aromatherapy essential oils safely with our engaging and educational 1-day course. Perfect for everyone, this course will guide you through the proper use of aromatherapy oils, ensuring a safe and enjoyable experience. Join Geraldine, a Clinical Aromatherapist for 27yrs and enhance your well-being with the power of aromatherapy.