To provide delegates with a greater awareness of the importance of Time Management and planning to improve their time management and planning skills.
NPORS Abrasive Wheels Awareness (N301A)
NPORS Lift Truck Supervisor Awareness (N036)
In this workshop, you will gain a better understanding of the benefits and challenges of working with neurodiverse people. Make your Organisation a more inclusive place for neurodiverse individuals.
Formally Safeguarding Children Level 1: One Day Course 10am - 3.30pm Working Together to Safeguard Children 2018 & Keeping Children Safe in Education (2022) Updated This Course can also be run within your organisation for your staff group at a reduced cost contact us for a quote or if you have any other questions about this course talk to an adviser now online.
Singing as a magical experience. Find your own voice, surrendering to the flow of the body and develop a heightened awareness of how the body wants to sing.
VR Safety Day - This is for large organisations who would like to increase safety and environmental awareness engagement We will bring instructors and equipment utilising the following 3 VR applications: The VR Fire Trainer - by Vobling CPR in VR - by 4 Help VR Waste segregation by 4 Help VR Our approved instructors plan the day to suit your site with upto 3 VR stations and a top gear styled board and prizes for the winner, you are going to wow your staff and increase safety knowledge and training retention. This training can be done during morning's or afternoon's, lunch times or throughout the day. We will be using the VR Fire Trainer to help your staff to identify which extinguisher is the correct one, and extinguish a fire safely all whilst holding a real 6 KG Extinguisher. We will take them through a series of scenarios and ensure the learner leaves us knowing when it is safe or not to use an extinguisher We will then be saving someone using CPR in a city, all whilst having instruction from paramedicus a digital paramedic talking you through how to deliver CPR correctly and giving you real time feedback. Lastly, we will enrol your staff in our aste sorting game in VR, which will leave your learner thinking about correct waste segregation. You are against the clock for 2 mins to see who can score the best throughout your day. Delivered by our competent professionals, we will have your staff takking about it for days and remembering for all the right reasons.
In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals
Introductory Offer! First come first served basis. You Can Cook in partnership with Locavore Edinburgh have organised two cookery workshops in the Cafe that will address health and nutrition issues along with raising food awareness and budgeting skills. The cookery demonstrations will support and engage all participants in a social and learning activity along-with helping them to learn basic techniques and skills in cookery. Participants will also have the opportunity to meet and socialise at the same time. Tasters and recipes provided along with a wealth of information that is specific to you. Come to enjoy, eat and learn. Cost: £10 per head (You can also buy the ticket for someone you think may benefit from attending this workshop instead)