1510 Courses in Edinburgh

Dementia awareness training

Level 2 NVQ Diploma in Plant Operations - Transporting Loads

Level 2 NVQ Certificate in Plant Operations - Transporting Loads

Life and career guidance Life coaching Addressing problem areas Understanding emotions E.i training Social skills Social awareness https://relationshipsmdd.com/product/losing-hope-package/

Talk issue through Couples therapy Address trust issues Social habits training Relationship boundary setting Address arguments and conflict issues Social media issues and tension issues addressed 3 x 1 hour https://relationshipsmdd.com/product/my-partner-is-addicted-to-social-media-package/

Foundation • Advanced • Masterclass 8 CPD POINTS 1 DAY INTENSIVE COURSE  ONLINE or IN-CLINIC NOTE! After booking we will contact you for scheduling the exact course date! Courses dates are subject to change due to mentors availability. We will inform you via email if a date becomes available! You need to be medically qualified as a doctor, dentist, nurse, pharmacist or paramedic with full governing body registration and have completed a Foundation Filler Course and to have administered a number of cases.  Additional information ATTENDANCE ONLINE (theory), IN-CLINIC (Practice) COURSE LEVEL BEGINNER | Foundation Course, INTERMEDIATE | Advanced Course, EXPERT | Masterclass Course

CSIE is currently offering these workshops at highly subsidised rates (only £300+vat for a whole day of workshops) to schools in Bristol and Solihull, thanks to a grant from the Rix-Thompson-Rothenberg (RTR) Foundation and another grant from Tesco Stronger Starts. We are delighted to have won the public vote in south Bristol Tesco stores, enabling us to offer even more workshops at subsidised rates! Please book early to avoid disappointment – we’ll offer the subsidised rates on a first-come-first-served basis. Cost: £300+vat Optional extras: a) written responses to pupils’ anonymous questions (£50+vat) b) transcript of pupils’ feedback, as evidence of impact (£50+vat)

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Overview This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Description It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism Defining Absence – the text book definition will help learners clearly understand what is meant by absence Types of Absence – unravelling the different types of absence and distinguishing between absence and leave Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it Statistics – identifying the real cost of absence and looking at regional and sector differences Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture. Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. Who should attend This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. Requirements for Attendance None.