1170 Courses in Coventry

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

CCNA training course description The Implementing and Administering Cisco Solutions (CCNA) course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. It also gives a foundation in network programmability, and software-defined networking What will you learn Install, configure, and operate a small to medium sized network Gain a foundation in the essentials of networking, security, and automation Prepare for the 200-301 CCNA exam, which earns CCNA certification CCNA training course details Who will benefit: Network support help desk technicians involved in the basic installation, operation, and verification of Cisco networks. Anyone seeking CCNA certification. Prerequisites: Introduction to Data communications & networking Duration 5 days CCNA training course content After taking this course, you should be able to: Identify the components of a computer network and describe their basic characteristics. Understand the model of host-to-host communication. Describe the Cisco IOS software. Describe LANs and the role of switches within LANs. Describe Ethernet and describe the operation of switches. Install a switch and perform the initial configuration. Describe the TCP/IP Internet layer, IPv4, its addressing scheme, and subnetting. Describe the TCP/IP Transport and Application layers Explore functions of routing. Implement basic configuration on a Cisco router. Explain host-to-host comms across switches and routers. Identify and resolve common switched network issues and common problems associated with IPv4 addressing. Describe IPv6 main features and addresses, and configure and verify basic IPv6 connectivity. Describe static routing. Describe, implement, and verify VLANs and trunks. Describe inter VLAN routing. Explain the basics of dynamic routing protocols and describe components and terms of OSPF. Explain how STP and RSTP work. Configure link aggregation using EtherChannel. Describe the purpose of Layer 3 redundancy protocols. Describe basic WAN and VPN concepts. Describe the operation of access control lists (ACLs) and their applications in the network. Configure Internet access using DHCP clients and explain and configure NAT on Cisco routers. Describe basic QoS concepts. Describe the concepts of wireless networks, which types of wireless networks can be built, and how to use Wireless LAN Controllers (WLCs). Describe network and device architectures, introduce virtualization, network programmability and SDN and describe smart network management solutions such as Cisco DNA Center™, SD-Access, and SD-WAN. Configure basic IOS system monitoring tools. Describe the management of Cisco devices. Describe the current security threat landscape. Describe threat defence technologies. Implement a basic security configuration of the device management plane. Implement basic steps to harden network devices. Detailed course outline Exploring the Functions of Networking. The Host-to-Host Communications Model. Operating Cisco IOS Software. Introducing LANs. Exploring the TCP/IP Link Layer. Starting a Switch. The TCP/IP IP layer, IPv4 Addressing, and Subnets. The TCP/IP Transport Layer and Application Layer. Exploring the Functions of Routing. Configuring a Cisco Router. Exploring the Packet Delivery Process. Troubleshooting a Simple Network. Introducing Basic IPv6. Configuring Static Routing. Implementing VLANs and Trunks. Routing Between VLANs. Introducing OSPF. Redundant Switched Topologies with EtherChannel. Explaining Basics of ACL. Enabling Internet Connectivity. Explaining the Evolution of Intelligent Networks. Introducing System Monitoring. Managing Cisco Devices. Securing Administrative Access. Implementing Device Hardening. Self-Study: Building Redundant Switched Topologies. Exploring Layer 3 Redundancy. Introducing WAN Technologies. Introducing QoS. Explaining Wireless Fundamentals. Introducing Architectures and Virtualization. Examining the Security Threat Landscape. Threat Defense Technologies.

Network DevOps course description This course is not a soft skills course covering the concepts of DevOps but instead concentrates on the technical side of tools and languages for network DevOps. Particular technologies focussed on are ansible, git and Python enabling delegates to leave the course ready to starting automating their network. Hands on sessions follow all major sections. More detailed courses on individual aspects of this course are available. What will you learn Evaluate network automation tools. Automate tasks with ansible. Use git for version control. Use Python to manage network devices. Use Python libraries for network devices. Network DevOps course details Who will benefit: Administrators automating tasks. Prerequisites: TCP/IP Foundation Duration 5 days Network DevOps course contents What is DevOps Programming and automating networks, networks and clouds, AWS, OpenStack, SDN, DevOps for network operations. Initial configuration Configuring SSH, ZTP, POAP. Hands on Initial lab configuration. Getting started with ansible The language, the engine, the framework. Uses of ansible, orchestration. The architecture, Controlling machines, nodes, Agentless, SSH, modules. Configuration management, inventories, playbooks, modules, roles. Hands on Installing ansible, running ad hoc commands. Ansible playbooks ansible-playbook, YAML, plays, tasks, handlers, modules. Playbook variables. Register module, debug module. Hands on Running playbooks. Ansible Inventories /etc/ansible/hosts, hosts, groups, static inventories, dynamic inventories. Inventory variables, external variables. Limiting hosts. Hands on Static inventories, variables in inventory files. Ansible modules for networking Built in modules, custom modules, return values. Core modules for network operations. Cisco and/or Juniper modules. ansible_connection. Ansible 2.6 CLI. Hands on Using modules. Ansible templating and roles aConfiguration management, full configurations, partial configurations. The template module, the assemble module, connection: local, Jinja2 templates, variables, if, for, roles. Hands on Generating multiple configurations from a template. Network programming and modules Why use Python? Why use ansible? alternatives, ansible tower, Linux network devices. Programming with Python Python programming Functions. Classes, objects and instances, modules, libraries, packages. Python strings, Python file handling, pip list, pip instal. Hands on Python programming with pyping. More Python programming Functions. Classes, objects and instances, modules, libraries, packages. Python strings, Python file handling, pip list, pip install. Hands on Python programming with pyping. Git Distributed version control, repositories, Git and GitHub, Alternatives to GitHub, Installing git, git workflows, creating repositories, adding and editing files, branching and merging, merge conflicts. Hands on working with Git. Python and networking APIs, Sockets, Telnetlib, pysnmp, ncclient, ciscoconfparse. Paramiko SSH and Netmiko Integrating Python and network devices using SSH. Netmiko, Netmiko methods. Hands on Netmiko. NAPALM What is NAPALM, NAPALM operations, getters, Replace, merge, compare, commit, discard. Hands on Configuration with NAPALM. Integrating ansible and NAPALM. Python and REST REST APIs, enabling the REST API. Accessing the REST API with a browser, cURL, Python and REST, the request library. Hands on Using a REST API with network devices.

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Overview With the major responsibility of managing finances, managers have also responsibilities to write and control budgets. They face a number of decisions that need planning and forecasting, especially preparing budgets. Using examples and exercises from the gas and oil industry, this course is designed to break down all sorts of financial restrictions in an informative yet engaging style. It will provide the necessary skills to develop efficient strategic planning, forecasting and budgeting processes. The main aim of the training is to enable the participants to understand the framework that builds strategies for annual budgets targeting efficient management and organisational performance. Our course will explain financial terms and budgeting tools in such a way that a financial professional or even a non-financial profession will be able to understand and relate to in their working environment. It will include a lot of examples, a budgeting format and case studies.

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Organisational retreat, organisational seminar, executive development,

Red Hat training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Red Hat Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Red Hat training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Red Hat training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.

LTE Backhaul training course description This course provides a concise insight into the LTE backhaul. Key parts of the course are detailed looks at the transport of messages and the S1 and X2 protocols. What will you learn Describe the overall architecture of LTE. Explain how data and signalling messages are transported in LTE. Describe the S1 protocol. Describe the X2 protocol. LTE Backhaul training course details Who will benefit: Anyone working with LTE. Prerequisites: Mobile communications demystified Duration 2 days LTE Backhaul training course contents Introduction In the first section of the course, we review LTE and its hardware and software architecture. Requirements and key features of LTE. LTE Architecture and capabilities of the UE. Architecture of the E-UTRAN, functions of the eNB. EPC architecture, and functions of the MME, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM and RRC state diagrams. Architecture of the radio access network In this section, we look in more detail at the architecture of the evolved UMTS terrestrial radio access network (E-UTRAN). Logical and physical architecture of the E-UTRAN. Numbering, addressing and identification. E-UTRAN functions. E-UTRAN protocol stacks. Timing and frequency synchronisation in LTE. Transport of data and signalling in LTE Here, we look in more detail at the techniques and protocols that are used to transport data and signalling messages across the evolved UMTS terrestrial radio access network and the evolved packet core. Quality of service in LTE. The GPRS tunnelling protocol. Differentiated services Multi-protocol label switching (MPLS). The stream control transmission protocol (SCTP). The S1 application protocol This section gives a detailed account of the signalling procedures in the S1 application protocol, which the MME uses to control the operation of the eNB. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. S1 setup procedure. UE context management procedures. Non access stratum information transport. Procedures for managing the evolved radio access bearer (E-RAB). Paging procedures. Mobility management procedures for S1-based handovers. Procedures in support of self-optimising networks. The X2 application protocol This section gives a detailed account of the signalling procedures in the X2 application protocol, which is used for peer-to-peer communication between eNBs. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. X2 setup procedure. Mobility management procedures for X2-based handovers Procedures in support of self-optimising networks. High level system operation In the final section, we bring our discussions of the S1 and X2 application protocols together by reviewing the system-level operation of LTE. Attach procedure. Transitions between the states of RRC Idle and RRC Connected. Tracking area updates in RRC Idle. Handover procedures in RRC Connected.

Book our accredited Prevention and Management of Violence and Aggression (PMVA) in Healthcare course, meeting Restraint Reduction Network (RRN) training standards and BILD Act Certification. Equip yourself with essential skills to prevent and manage violence in healthcare settings effectively.