49 Courses in Coventry

On this course we go into far greater detail on understanding the dog’s needs, behaviour, state of mind, language, and improving your leadership skills.

Automatic driving lessons with friendly, patient, experienced and fully qualified male and female driving instructors. Our current Automatic teaching vehicle is a Nissan Micra, which our students have again found has a simple logical layout and is easy to control with good all round visibility when driving, that is why we feel it is ideal as a learning car.

The Pass Plus Scheme is not a test, it is an evaluation by your instructor who, when satisfied that you are competent in each of the above types of driving situation will issue a pass plus certificate.

Course Details: The level 1, 2 & 3 hybrid and electric vehicle mechanic courses include; Classroom based theory session Workshop practice session Examination and assessment Course Fees: Level 1 £160 + VAT per candidate Level 2 £396 + VAT per candidate Level 3 £659 + VAT per candidate Electric & Hybrid Course Information: IMI LEVEL 1 AWARD IN EV AWARENESS This programme is designed for individuals who may encounter electric/hybrid (all variations) vehicles and require safety awareness. It is suitable for non-technical people working in roles such as: Valeters Parts Sales and aftersales It is also suitable for individuals working in roles such as: Vehicle recovery Vehicle dismantlers Vehicle damage assessors Electric/hybrid professional vehicle drivers.   LEVEL 2 AWARD IN ELECTRIC/HYBRID VEHICLE ROUTINE MAINTENANCE ACTIVITIES  This award is designed for technicians who maintain and repair electric/hybrid vehicles. It contains the skills and knowledge required to work safely around a vehicle’s high & low voltage electrical system and electric drive train system, whilst carrying out repairs or maintenance. As a result, learners successfully completing this qualification will acquire significant core knowledge and skills and the ability to work safely around and maintain Electric/Hybrid vehicles.   LEVEL 3 AWARD IN ELECTRIC/HYBRID VEHICLE REPAIR AND REPLACEMENT The content of this qualification has been designed to give the learners the knowledge and skills required to work safely on Electric/Hybrid vehicles whilst carrying out diagnostic, testing and repair activities. This may include vehicles that may have or had damage to their high energy/electrical system. As a result, learners successfully completing this qualification will acquire significant core knowledge and skills, and the ability to remove and replace Electric/Hybrid vehicle high voltage components Entry Requirements The selection criteria for entry should take into account each applicants existing academic/vocational qualifications and experience. Level 1 EV awareness There is no eligibility requirement. Level 2 electric & hybrid vehicle training course Individuals will already have vehicle maintenance and repair knowledge and skills at level 2. Level 3 electric & hybrid vehicle training course Individuals will already have vehicle maintenance and repair knowledge and skills at level 3. Candidates who already hold the EV Level 2 qualification can do a one-day Level 3   Assessment In order to pass these qualifications, learners must demonstrate its learning outcomes by following and achieving its assessment components: a. IMI External Testing (online) b. IMI Practical Assessment What’s included: Support from fully qualified and experienced trainers Course training material Registration with the awarding body Examinations Fees and Certification To find out more, please use the live chat function, visit our contact page or call us on 024 76325880   Get up to speed with industry changes The automotive industry is constantly changing, but more so than ever before. The shift to electric vehicles is only going to continue to grow as environmental and consumer needs change. As hybrid and electric vehicles become more and more mainstream, mechanics/technicians must have the right skills and knowledge to keep up with new technologies and the demand for their maintenance and repair. This course is designed to teach you how to safely and effectively work on hybrid and electric vehicles as well as keep up with the constantly evolving technology. Upon completion of this electric vehicle training course, technicians will be able to demonstrate they have the skills and knowledge needed for repairing vehicles with high voltage hybrid and electrical technologies. Future-proofed skills As more consumers make the shift to hybrid and electric vehicles, the demand for knowledgeable mechanics is increasing exponentially. This new market is ideal to expand your customer base and grow your business. Safety is always the number one priority for any vehicle technician, this course will teach you how to approach an electric vehicle and work on it safely. Our experienced instructors will teach you invaluable skills such as disengaging battery cells and the different hazards associated with high-energy electricals. Electric vehicles are quickly becoming a common sight on UK roads and will soon be the new normal, ensuring you get ahead of the trend with our electric car mechanic course means you will be ready for when the vast majority of your customers are in these types of cars.

Manual driving lessons with friendly, patient, experienced and fully qualified male and female driving instructors.

Even if you have completed a level 3 NVQ or a previous version of the wiring regulations, you still will have to prove you are conversant with the current standards. So therefore, keeping up to date with the latest wiring regulations satisfies these requirements. Although the BS 7671 can be a tricky book to navigate, our course has been designed in such a way as to ensure that you will have the knowledge to identify and find the topics covered in each of the relevant parts of the book. Further information can be found here: C&G 2382-22 BS7671 18th Edition — Optima Electrical Training (optima-ect.com)

This in-depth training course, you will deepen your knowledge of the lifestyle and biological factors that cause strokes, how to recognise the signs of a stroke attack, stroke first aid procedures and post-stroke care provision.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points