218 Courses in Coventry

HP switches training course description A hands on course covering the product specifics of HP switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install HP switches. Use the command line interface and the web based interface to manage HP switches. Configure and troubleshoot HP switches. Perform software upgrades and maintain configurations using TFTP. HP switches training course details Who will benefit: Anyone working with HP switches. Particularly aimed at engineers and technicians supporting HP switches. Prerequisites: None. Duration 2 days HP switches training course content Introduction Traditional Ethernet, Hubs, Frames, MAC addresses. Hands on Building a network with a hub. What is a switch? Switches versus hubs, the MAC address table, handling unknown addresses. Hands on Building a network with HP switches. Configuration methods How to configure a HP switch using: Console port access menus, CLI, telnet, web based access. Hands on Console access, show commands, using the menus, IP address configuration, telnet. Command Line Interface Operator mode, Manager mode, configuration mode, passwords, online help, CLI commands, basic troubleshooting. Hands on More show commands, basic troubleshooting, setting a password, displaying status and counters. Web based interface Web access, basic format, Getting started. SSL. Hands on Web based configuration. Port configuration Common port configuration tasks, port security, port aggregation, Hands on Configuring ports. Trunking and failover. STP configuration Broadcast storms. What is STP? RSTP. Configuring STP. Hands on Enabling and disabling STP, investigation failover. VLANs What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Addressing and VLANs, Layer 3 switches and VLANs. Hands on Setting up VLANS, setting up tagged ports, Inter VLAN traffic. Housekeeping TFTP, software upgrades, downloading configurations. Hands on Software upgrade, downloading a configuration. SNMP SNMP configuration, HP OpenView NNM. Hands on Using SNMP to manage a HP switch. Basic troubleshooting Putting it all together. Layer 1 troubleshooting, Layer 2 troubleshooting. Miscellaneous exercises CDP. Logging

UK Sedation & Mellow Dental Presents: The New Starter Sedation Course for Dentists and Dental Nurses With Dr Roy Bennett and Dr Robert Endicott Are you a dentist or Dental Nurse looking to expand your skills and provide a more comfortable experience for your patients? If so, we’ve got the perfect opportunity for you. Introducing our brand-new, comprehensive New Starter Sedation Course. This innovative course is brought to you by two leading names in dental education – UK Sedation and Mellow Dental. Our commitment is to empower you with the skills and confidence to provide effective sedation in your practice. The Starter Sedation Course spans two days, offering a blend of online and face-to-face learning for the best educational experience: 🌐 Day 1 – Online Learning: Dive into the theory of dental sedation from the comfort of your own home. Our expert instructors will guide you through comprehensive video tutorials, live webinars, and interactive quizzes, making learning both easy and engaging! 👥 Day 2 – Face-to-Face Workshop: Put your newfound knowledge into action with a hands-on, practical workshop held at one of our state-of-the-art training facilities. Here, you’ll learn directly from experienced professionals in a safe, supportive environment. Once those two parts are complete, you have all the theory training required to enter the mentoring phase of your training. 🌐 Post course – Exclusive access to our online mentoring and logging programme. You need to carry out at least 20 mentored cases in practice after the course and our programme helps you accomplish this once you have sourced a mentor. We can help you find a mentor with our extensive list, including some of the team at UKSedation.  Once at least 20 cases are completed mentored, you are then free to carry out IV Sedation independently. THE FEES WILL BE £1100 FOR DENTISTS AND £550 FOR DENTAL NURSES, INCLUDING ALL RESOURCE MATERIALS. IF BOOKING DENTIST AND NURSE TOGETHER USE PRODUCT CODE “UKSEDATION250” TO GET A £250 DISCOUNT ON THE NURSES TICKET. New course also delegates get access to exclusive offers from dental sedation equipment providers Once mentoring is completed, there is an additional fee of £150 for final certification. Key features of the course: Comprehensive Curriculum: Covering everything from patient assessment, sedation techniques, monitoring, and emergency protocols, our course gives you all the tools you need to safely administer dental sedation. Expert Instruction: Our instructors are experienced sedation practitioners who are passionate about sharing their knowledge. CPD Certified: The course is fully accredited for Continuing Professional Development, providing 14 verifiable sedation CPD hours upon completion. Post-course Support: We’re committed to your ongoing development, offering post-course support and resources to help you apply your new skills confidently in your practice. Mentoring – at UkSedation we can provide the mentors to visit your practice to help you with your required 20 cases (charged separately). We will train you in how to find the patients who would benefit from sedation and to have that discussion with them. Whether you’re a newly qualified dentist or nurse or a seasoned practitioner looking to expand your services, our New Starter Sedation Course is the perfect stepping stone to elevate your practice and help many more patients visit the dentist. Don’t miss out on this fantastic opportunity to enhance your professional skills, deliver better patient care, and grow your practice. Limited spaces are available, so sign up today and take the next step in your dental career with the UK Sedation & Mellow Dental’s New Starter Sedation Course. Course Includes 24 Lessons 14 Quizzes Course Certificate About Instructor Rob Endicott Roy Bennett Dr Roy Bennett is the director of Mellow Dental Training, IACSD accredited trainer and mentor and former director of Portmans Dental Care. Dr Rob Endicott is an IACSD accredited trainer and mentor and is the ViceChair of the ADAS (Association of Dental Anaesthetists and Sedationists)

DASA DevOps Professional: Enable and Scale: In-House Training DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include: Decreasing development cycles · Increasing deployment frequency Improving the reliability of releases Developing a closer alignment with business objectives The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner) is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'. The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded. What you will Learn At the end of this program, you will be able to: Explain the importance of DevOps culture and the aspects that can influence it Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment Explain why courage is essential to enable trust, honesty, and experimentation Identify and evaluate different types of behavior in a DevOps environment Recognize the signals indicating impediments and/or team dysfunctions Describe how to form good DevOps teams and assess their maturity List the effects of happiness and motivation on team performance Identify how leaders encourage feedback and transparency Discuss the factors that leaders can influence to build trust Explain how and why leaders promote a 'safe to fail' environment Analyze value streams to improve throughput and flow Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives TEAMBUILDING Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product. Design Teams Characteristics of a DevOps team Skills of a DevOps Team Self-organization and autonomy Rules to consider when designing DevOps teams Build Teams Effects of happiness and motivation on performance Feedback Creating high-performance teams Governance Governance within teams and between multiple teams Governance between organizations DevOps contracts DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset. Build Culture Creating the right environment and providing vision and purpose Stimulating the right behavior Servant leadership: giving control, supporting, and inspiring Create Purpose Defining and aligning purpose Purpose of having a purpose Alignment versus autonomy Be a Servant Leader Give control to the team Inspire and support the team Focus on Success Output versus outcome Measuring and steering COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change. Build Courage The importance of courage Courage in relationship with leadership and feedback Enabling courage at the team level Dealing with failure Think Different Courage day to day Encourage critical thinking Techniques to promote courageous behavior VALUE CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders. Aspects of Value and Managing Expectations The different aspects of value Stakeholder management Customer collaboration and using customer feedback How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt. Build Flow Understanding the importance of flow Using Lean to optimize flow Kaizen as a mindset Radical change versus Kaizen Using Pull to optimize flow Continuous Improvement Tools Kaizen Event Value Stream Mapping Visual Management Retrospective Daily Standup Five Times Why

About this Virtual Instructor Led Training (VILT)  This 4 half-day Virtual Instructor Led Training (VILT) course will address a variety of contract and loan structuring issues associated with geothermal energy projects as well as comparison with solar, wind and battery storage. The course is designed to investigate how various project finance techniques and contract structures can be used to achieve a competitive power prices while maintaining a satisfactory equity return. Distinctive project finance features of power facilities that depend on geothermal, wind, hydro or solar resources will be evaluated with financial models. The course will cover economic analysis of exploration and development of geothermal facilities and how to incorporate probability of failure and success into an IRR framework. Subsequent sessions will address the theory underlying liquidated damages for delay, and performance as well as design of other incentives that is inherent in different contract structures. Nuanced project finance issues associated with structuring debt for renewable projects will be discussed including under what conditions the DSCR drives debt capacity and when the debt to capital ratio is instrumental. The course will be taught with a combination of theoretical discussions, term sheet review and focused financial models. Training Objectives Evaluation of the economic risks that arise from uncertainty associated with drilling exploration wells and development wells for geothermal projects. Analyse the theoretical issues with computing LCOE for geothermal projects compared to other renewable and non-renewable resources and the importance of cost of capital for renewable projects; Understand differences in contract structures for renewable projects and dispatchable projects and how a single price structure can distort incentives for efficient construction and operation; Understand components of financing that influence the bid price required to meet a required rate of return on equity and can result in relatively low prices with reasonable returns. Understand the importance of debt sizing constraints and what strategies are relevant when the debt to capital constraint applies relative to when the debt service coverage ratio drives the debt size; Understand how to compute P50, P90 and P99 for different projects driven by resource risk; Understand the difference between mean reverting resource variation and estimation mistakes that do not correct as the basis for 1-year P90 and 10-year P90. Understand under what conditions debt sculpting can affect returns and how synthetic sculpting can be used to increase returns when the DSCR constraint applies. Understand the theory of credit spreads, variable rate debt and interest rates in different currencies and compute the implied probability of default that in inherent in credit spreads. Understand how to evaluate the costs to equity investors and the benefits to lenders for various credit enhancements including DSRA accounts, cash flow sweeps and covenants. Course Level Basic or Foundation Training Methods The VILT will be delivered online in 4 sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day, including time for lectures, discussion, quizzes and short classroom exercises. Trainer Your expert course leader provides financial and economic consulting services to a variety of clients, he teaches professional development courses in an assortment of modelling topics (project finance, M&A, and energy). He is passionate about teaching in Africa, South America, Asia and Europe. Many of the unique analytical concepts and modelling techniques he has developed have arisen from discussion with participants in his courses. He has taught customized courses for MIT's Sloan Business School, Bank Paribas, Shell Oil, Society General, General Electric, HSBC, GDF Suez, Citibank, CIMB, Lind Lakers, Saudi Aramco and many other energy and industrial clients. His consulting activities include developing complex project finance, corporate and simulation models, providing expert testimony on financial and economic issues before energy regulatory agencies, and advisory services to support merger and acquisition projects. Our key course expert has written a textbook titled Corporate and Project Finance Modelling, Theory and Practice published by Wiley Finance. The book introduces unique modelling techniques that address many complex issues that are not typically used by even the most experienced financial analysts. For example, it describes how to build user-defined functions to solve circular logic without cumbersome copy and paste macros; how to write function that derives the ratio of EV/EBITDA accounting for asset life, historical growth, taxes, return on investment, and cost of capital; and how to efficiently solve many project finance issues related to debt structuring. He is in the process of writing a second book that describes a series of valuation and analytical mistakes made in finance. This book uses many case studies from Harvard Business School that were thought to represent effective business strategies and later turned into valuation nightmares. Over the course of his career our key course expert has been involved in formulating significant government policy related to electricity deregulation; he has prepared models and analyses for many clients around the world; he has evaluated energy purchasing decisions for many corporations; and, he has provided advice on corporate strategy. His projects include development of a biomass plant, analysis and advisory work for purchase of electricity generation, distribution and transmission assets by the City of Chicago, formulation of rate policy for major metro systems and street lighting networks, advocacy testimony on behalf of low income consumers, risk analysis for toll roads, and evaluation of solar and wind projects. He has constructed many advisory analyses for project finance and merger and acquisition transactions. Lastly, our key course expert was formerly Vice President at the First National Bank of Chicago where he directed analysis of energy loans and also created financial modelling techniques used in advisory projects. He received an MBA specializing in econometrics (with honours) from the University of Chicago and a BSc in Finance from the University of Illinois (with highest university honours). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

REST and RESTCONF training course description An introduction to REST and RESTCONF using Python. The course progresses from how to use them onto how they work and then looks at using them from within Python all the time on network devices. What will you learn Explain what REST and RESTCONF are. Use the REST API on network device. Use RESTCONF. REST and RESTCONF training course details Who will benefit: Network engineers. Prerequisites: Python for network engineers. Duration 1 day REST and RESTCONF training course contents Using REST Curl, Browser plugins, Postman, RESTClient, Python. Hands on Using the REST API on network devices. What is REST? What is REST? Architecture, APIs, RESTful APIs, APIs over HTTP/HTTPS, URIs, resources, HTTP methods, GET, POST, PUT, DELETE. CRUD. Comparison with other APIs. Hands on REST analysis with Wireshark. Rest conventions Passing parameters, return values, HTTP status, JSON. XML. Hands on Configuring REST on network devices, changing format of responses, POST requests, using parameters. Configuring network devices with REST Invoking multiple RPCs. Hands on Device configuration with REST. The request library RESTFUL APIs in Python, the request library, Installation, example to retrieve the interface configuration. Hands on Using the Python requests library on network devices. RESTCONF What is RESTCONF? YANG and NETCONF, relationship with REST, RESTCONF URIs, A RESTCONF example with ietf-interfaces, RESTCONF responses. PATCH. Hands on Using RESTCONF to update a network device configuration.

Elevate your understanding of relay protection in power systems with EnergyEdge's specialized classroom training course and gain valuable insights.

The course is designed to help improve your understanding of the legal requirements, the theoretical and practical principles for both the initial verification and certification of an electrical installation, further your knowledge and practical skills in the testing and inspection of a range of existing electrical installations, and help improve your understanding of the legal requirements, the theoretical and practical principles for the periodic inspect and testing and certification of an electrical installation.

Develop a deep understanding of electricity pricing and marginal cost analysis with EnergyEdge's virtual instructor-led training course. Enroll now for a rewarding learning journey!

NPORS Lift Supervisor Training The aim of the NPORS Lift Supervisor Training is to Provide candidates with underpinning knowledge to allow them to understand the role and responsibility of the Lift Supervisor. As a result of the Lift Supervisor Course, and following successful completion of the NPORS Crane Supervisor training candidates will be able to understand and follow safe systems of work for lifting operations. This Lift supervisor course is for 3 days and can be completed at your site or ours. It is important that all delegates have a good understanding of spoken and written English for NPORS Crane Supervisor Training. NPORS Lift Supervisor Experienced Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Lift Supervisor Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Lift Supervisor Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Lift Supervisor Experienced Worker Test is for operators who have received some form of Lift Supervisor Course in the past or alternatively has been working with Lifting equipment, like cranes, Excavators or Telehandlers for a number of years. If you are unsure if you qualify to go down the Lift Supervisor experienced test route please contact our team to discuss this in more detail. Discounts are available for multiple Lift Supervisor Course bookings There are two parts to the lift supervisor test, a theory section comprised of 25 questions and a practical session, however Lift Supervisor training revision notes will be sent once the test has been booked. It is important that all delegates have a good understanding of spoken and written English for NPORS Crane Supervisor Training Crane Supervisor Course Summary: Leading Safe and Efficient Lifting Operations Introduction Ever wonder who keeps construction sites and warehouses running smoothly and safely? That’s where lift supervisors come in. They’re the unsung heroes ensuring everything moves like clockwork. And when it comes to proving you’re the best in the biz, NPORS certification is your golden ticket. It’s not just a piece of paper; it’s your passport to climbing the career ladder. Choose our Lifting Supervisor Course Today. Why Choose Our NPORS Lift Supervisor Training? What makes our training stand out with our Lifting Supervisor Course? Imagine learning from folks who’ve been in the trenches, in training grounds that feel like the real deal, and schedules that bend to your life, not the other way around. We’re not about boring lectures; we’re about getting your hands dirty. Who Should Attend Lift Supervisor Training? Are you the go-to person when things need to get done? Whether you’re starting out or looking to step up, if you’re in the world of construction or logistics, this Lifting Supervisor Course is for you. It’s tailored for those who like to keep things moving, safely and efficiently. Course Objectives: 1. Understanding Regulatory Requirements: Familiarise participants with relevant regulations and industry standards governing crane operations, LOLER. Ensure compliance with legal requirements and best practices for safe lifting operations, BS7121. 2. Roles and Responsibilities of a Crane Lift Supervisor: Define the roles and responsibilities of a Lift supervisor within the context of lifting operations. Highlight the importance of effective communication, leadership, and decision-making skills. 3. Crane Safety Procedures: Provide an overview of crane safety procedures, including pre-operational checks, equipment inspection, and maintenance. Emphasize the importance of hazard identification, risk assessment, and mitigation strategies. 4. Lifting Plan Development: Guide participants in the understanding of the lifting plans tailored to specific lifting tasks and site conditions created by the Appointed Person(AP). Address factors such as load weight, size, shape, centre of gravity, and environmental considerations. 5. Site Safety and Hazard Awareness: Enhance participants’ awareness of potential hazards in the lifting environment, such as overhead power lines, unstable ground, and confined spaces. Implement effective measures to mitigate risks and ensure a safe working environment. 6. Communication and Coordination: Stress the importance of clear and effective communication between crane operators, riggers, signallers, and other personnel involved in lifting operations. Provide guidance on establishing communication protocols, using standardized hand signals, and conducting pre-lift briefings. 7. Emergency Response and Crisis Management: Equip participants with the skills and knowledge to respond effectively to emergencies and crisis situations during lifting operations. Implement emergency procedures, evacuation protocols, and contingency plans to mitigate risks and ensure personnel safety. 8. Practical Exercises and Case Studies: Provide hands-on lift supervisor training opportunities for participants to apply theoretical knowledge in practical scenarios. Analyse real-life case studies to identify lessons learned, best practices, and areas for improvement in crane supervision. Learning Outcomes By the end, you’ll be a pro at keeping sites safe, managing lifts, and leading teams. You’ll walk away not just with knowledge, but with practical skills that meet and beat industry standards. It’s about making you the go to lift supervisor everyone wants on their team. Course Logistics Ready to jump in? We’ve got training spots across the UK, with dates and times that fit your life. Signing up is a breeze, and we’ll guide you through any paperwork or prerequisites. It’s all about making it easy for you to get started. Conclusion: A crane supervisor course aims to empower participants with the expertise and confidence to lead safe and efficient lifting operations on construction sites. By focusing on regulatory compliance, safety procedures, lifting plan development, hazard awareness, communication, and practical training, the course prepares crane supervisors to fulfil their roles effectively and ensure the well-being of all personnel involved in lifting activities. Investing in crane supervisor training is essential for promoting a culture of safety, minimising risks, and achieving excellence in crane operations management. Crane Supervisor Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who importantly have a wealth of knowledge of lifting supervision and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built practical training area to simulate an actual working environment for the supervisor course. Our Lift Supervisor training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS supervisor Tester to your site nationwide, for instance to reduce the amount of time away from work More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Frequently Asked Questions 1. What is Lift Supervisor Training? Lift Supervisor Training is a specialised course designed to equip individuals with the knowledge and skills required to supervise lifting operations safely and efficiently. This training typically covers topics such as planning lifts, managing lifting equipment, and ensuring compliance with safety regulations. 2. Who should attend The Lifting Supervisor Course? This training is ideal for individuals responsible for overseeing lifting operations on construction sites, in warehouses, or any environment where lifting equipment like cranes are used. It’s particularly beneficial for site supervisors, managers, and anyone involved in the planning and execution of lifting operations to attend the NPORS Lift supervisor Course. 3. What certifications are available through the Lift Supervisor Training? Participants can obtain several Lift Supervisor certifications, including: NPORS Traditional card: Valid for 5 years, widely accepted in various sectors. NPORS card with CSCS logo: Recognised by major building contractors, with an initial RED trained operator card that can be upgraded to a BLUE competent operator card after completing relevant Crane Supervisor NVQ. 4. Is a health and safety test required for the NPORS Crane Supervisor Red operator card with the CSCS logo? Yes, to qualify for this card, you must have completed the CSCS operatives health and safety test within the last two years. 5 . How long is the certification valid, and what is the renewal process? The NPORS Traditional card is valid for 5 years. The NPORS card with the CSCS logo’s RED trained operator card is valid for 2 years, after which it can be upgraded to a BLUE competent Crane Supervisor operator card upon completion of relevant NVQs. The renewal process typically involves undergoing a refresher course or assessment to ensure continued competence. For those looking for a “NPORS Crane Supervisor Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals