1272 Courses in Cardiff

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

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