Northampton

We offer a range of customer service training courses to equip people with the skills and knowledge needed to deliver the very best customer experience. Each of our courses will be bespoke designed to align with your business and meet you and your teams learning needs. 
All of our training is engaging as well as insightful. Learn more about our Customer Excellence training here. 


Beyond Theory: business training & coaching

Customer Experience

Customer Care

Employee Engagement

Customer Service

Customer Success (CS)

Leadership Skills

Customer Journey

Leadership Development

Dealing With Difficult Customers

Customer Experience Management

Professional Development

Institute of Leadership & Management (ILM)

leadership management training course customer service training 

Customer Excellence Training

Use the MBTI to discover your personality preferences - those habits that help and hinder your progress. Your course will be bespoke designed to meet your business needs, enabling you to improve relationships and teamwork at work and beyond. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Learn more about our MBTI training here. 


leadership management training course MBTI personality profiling 

MBTI (Myers Briggs Type Indicator) : personality profiling

Your course will be bespoke designed to meet your business needs. You select the learning you need from our range of 20 half day modules and we provide the training. You can come to us, we can come to you or we can do it online. The choice is yours. 
A minimum of 9 half day modules are needed to achieve accreditation. Please see details of our modules here. 
Our Engaging Leadership training has been mapped to Level 5. This means that all participants on our Institute Approved training will have access to student membership with The Institute of Leadership. Following completion of your course the Institute will provide external recognition of your learning. You will receive a Certificate of Achievement from us, plus automatic upgrade to professional membership for the remainder of your student membership term. You’ll also receive a membership certificate, post-nominals (if Associate, Member or Fellow) and a digital credential to share on social media. 

Engaging Leadership - accredited by the Institute of Leadership

Your course will be bespoke designed to meet your business needs. You can come to us, we can come to you or we can do it online. The choice is yours. 
A minimum of 4 half day modules are needed to achieve accreditation. Please see details of our modules here. 
Our Engaging Leadership training has been mapped to Level 5. This means that all participants on our Institute Approved training will have access to student membership with The Institute of Leadership. Following completion of your course the Institute will provide external recognition of your learning. You will receive a Certificate of Achievement from us, plus automatic upgrade to professional membership for the remainder of your student membership term. You’ll also receive a membership certificate, post-nominals (if Associate, Member or Fellow) and a digital credential to share on social media. 

Coaching Skills

Mentoring

Coaching

Mentor

leadership management training course mentoring coaching 

Coaching & Mentoring Skills - accredited by the Institute of Leadership 

Edinburgh

1. IntroductionThis course offers an introduction to Environmental, Social, and Governance (ESG) principles, tailored for professionals who seek to integrate sustainable practices into their business strategy. With the rising importance of corporate responsibility, this course provides the essential knowledge and tools needed to understand and implement ESG initiatives effectively within any organisation.&nbsp;2. ObjectivesBy the end of this course, participants will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Understand the components and importance of ESG in contemporary business environments.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Evaluate ESG performance metrics and integrate them into overall business strategy.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Create an actionable plan for developing and implementing ESG initiatives in their respective organisations.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Assess regulatory requirements and anticipate future trends in ESG reporting.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Communicate ESG strategies effectively to stakeholders.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Foster a culture of sustainability and ethical governance within their organisations.</li></ul>&nbsp;3. MethodologyThis course will employ a blended learning approach, incorporating the following methods:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Interactive Lectures: Engage with subject matter experts through presentations on foundational and advanced ESG topics.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Case Studies: Analyse real-world scenarios to apply ESG principles and strategies.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Group Discussions: Facilitate peer learning through discussions on various ESG aspects and their impact on different sectors.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Workshops: Hands-on sessions to draft ESG strategies tailored to participants&#39; organisations.</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Q&amp;A Sessions: Direct engagement with instructors to clarify concepts and approaches.</li></ul>&nbsp;4. Target AudienceThis course is designed for leaders, strategy and sustainability officers, and other managers who are responsible for the development and execution of ESG initiatives within their organisations. Participants will typically have a foundational understanding of ESG concepts but seek to enhance their strategic and operational approaches.&nbsp;5. Programme OutlineDay 1: Understanding ESG Fundamentals and Frameworks1. ESG Overview: Definition, Components, and Importance2. Governance Structures for ESG: Best Practices in Ethics3. Social Responsibility in ESG: Employee and Community Impact4. Environmental Strategies: Managing Carbon Footprint and Sustainable Practices5. ESG Reporting and Metrics: Transparency and Accountability6. Interactive Workshop: Developing an ESG Strategic OutlineDay 2: Advanced Application and Strategic Integration1. Global ESG Trends and Regulations: Navigating the Global Landscape2. Risk Management through ESG: Mitigating Financial and Reputational Risks3. Sustainable Investing: ESG Criteria for Investors4. Stakeholder Engagement in ESG: Communication and Collaboration5. Case Study Analysis: ESG Challenges6. Workshop: Finalising ESG Strategy and Action PlanNote this course can be modified to suit your specific requirement at no extra charge

1. Introduction
This course offers an introduction to Environmental, Social, and Governance (ESG) principles, tailored for professionals who seek to integrate sustainable practices into their business strategy. With the rising importance of corporate responsibility, this course provides the essential knowledge and tools needed to understand and implement ESG initiatives effectively within any organisation.
 2. Objectives
By the end of this course, participants will be able to:
Understand the components and importance of ESG in contemporary business environments.
Evaluate ESG performance metrics and integrate them into overall business strategy.
Create an actionable plan for developing and implementing ESG initiatives in their respective organisations.
Assess regulatory requirements and anticipate future trends in ESG reporting.
Communicate ESG strategies effectively to stakeholders.
Foster a culture of sustainability and ethical governance within their organisations.
 3. Methodology
This course will employ a blended learning approach, incorporating the following methods:
Interactive Lectures: Engage with subject matter experts through presentations on foundational and advanced ESG topics.
Case Studies: Analyse real-world scenarios to apply ESG principles and strategies.
Group Discussions: Facilitate peer learning through discussions on various ESG aspects and their impact on different sectors.
Workshops: Hands-on sessions to draft ESG strategies tailored to participants' organisations.
Q&A Sessions: Direct engagement with instructors to clarify concepts and approaches.
 4. Target Audience
This course is designed for leaders, strategy and sustainability officers, and other managers who are responsible for the development and execution of ESG initiatives within their organisations. Participants will typically have a foundational understanding of ESG concepts but seek to enhance their strategic and operational approaches.
 5. Programme Outline
Day 1: Understanding ESG Fundamentals and Frameworks
1. ESG Overview: Definition, Components, and Importance
2. Governance Structures for ESG: Best Practices in Ethics
3. Social Responsibility in ESG: Employee and Community Impact
4. Environmental Strategies: Managing Carbon Footprint and Sustainable Practices
5. ESG Reporting and Metrics: Transparency and Accountability
6. Interactive Workshop: Developing an ESG Strategic Outline
Day 2: Advanced Application and Strategic Integration
1. Global ESG Trends and Regulations: Navigating the Global Landscape
2. Risk Management through ESG: Mitigating Financial and Reputational Risks
3. Sustainable Investing: ESG Criteria for Investors
4. Stakeholder Engagement in ESG: Communication and Collaboration
5. Case Study Analysis: ESG Challenges
6. Workshop: Finalising ESG Strategy and Action Plan
Note this course can be modified to suit your specific requirement at no extra charge

Buon Consultancy

Sustainability

Sustainability Leadership

Leadership

Corporate Sustainability

Ethical Leadership

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

ESG Fundamentals for Organisational Leaders

(£1450 total for this 2-day course for a group of 4-10 participants)

A 5‐day internal mediation training course from one of the UK&rsquo;s leading providers. Designed for organisations wishing to develop and offer a peer mediation service.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Professional, practical and affordable workplace mediation training<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Workplace MediationWorkplace mediation has become very popular in the UK. The types of issues covered are varied, but may include; bullying, team conflict, interpersonal differences, disputes over resources, manager/ employee conflict and issues related to grievance handling. There is a very high success rate for this type of intervention.This CourseBuon Consultancy, is one of the leading mediation training providers in the UK. We have been running this type of training for over 20 years.Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case‐study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team.This very practical course uses a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants are taught to mediate using co‐mediation. Co‐mediation is &lsquo;best‐ practice&rsquo; for internal peer mediation and utilises two volunteer mediators working together to help their fellow employees solve workplace conflicts.Accredited TrainersThe course is taught by a CMC Accredited Mediator. Participants will receive a Certificate in Internal Workplace Mediation Skills.There is no accreditation for internal mediation training in the UK at present. Under the CMC Registration scheme in the UK, our Professional Training Course (7 days + assessment) is recognised by the CMC for Professional Registration. However, this level of registration is not required for internal mediators.The Lead TrainerThe trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, trainer, educator and author.Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐ Graduate Qualifications in Education and Psychology. He is also a Certified Employee Assistance Professional (CEAP) and a Registered Civil, Commercial and Workplace Mediator (CMC).Tony has extensive adult and tertiary teaching experience and has taught up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK.Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Comments from previous participants:&ldquo; One of the best courses I have ever attended!&rdquo; &ldquo;I can&rsquo;t believe how much I learnt&rdquo;&ldquo;...the trainer was excellent and the individual coaching and feedback I received was fantastic&rdquo;&ldquo;I loved that the course focused on the practical skills of how to actually conduct a mediation at work&rdquo;&ldquo;I now have the confidence to conduct a co‐mediation"<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Internal Peer Workplace Mediation Skills Course5‐day Course (35 hours total)The training comprises five one‐day sessions. These can be done in two parts with a break between days 3 &amp; 4 or continuous (one‐week). Each day starts at 9:00 and finishes at 5:00. Part One: Day One<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Introduction to mediation &amp; models</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation framework</li><li fr-original-style="" style="box-sizing: border-box;">The 6‐stage mediation processTM</li><li fr-original-style="" style="box-sizing: border-box;">Suitable for mediation?</li><li fr-original-style="" style="box-sizing: border-box;">Mediation at work DVD</li><li fr-original-style="" style="box-sizing: border-box;">Stage 1‐ pre‐mediation</li><li fr-original-style="" style="box-sizing: border-box;">Role play methodology</li><li fr-original-style="" style="box-sizing: border-box;">Controlling the process</li><li fr-original-style="" style="box-sizing: border-box;">Revision, review</li></ul>Day Two<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Remaining impartial</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Communication skills for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Room &amp; furniture setup</li></ul>Day Three<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Guidelines for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Stage 2 overview</li><li fr-original-style="" style="box-sizing: border-box;">Stage 3 ‐ opening statements</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Core, conditional and crisis techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Stage 4 ‐ identify the issues</li><li fr-original-style="" style="box-sizing: border-box;">Reframing</li><li fr-original-style="" style="box-sizing: border-box;">Blockages &ndash; moving people forward</li></ul> Part Two:Day Four<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 5 ‐ negotiation</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stages 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Needs and positions</li><li fr-original-style="" style="box-sizing: border-box;">Brainstorming techniques</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 4 &amp; 5 Role Plays</li></ul>Day Five<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 6 ‐ reach agreement</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Toolbox tips</li><li fr-original-style="" style="box-sizing: border-box;">Bullying &amp; harassment</li><li fr-original-style="" style="box-sizing: border-box;">Ethics in mediation</li><li fr-original-style="" style="box-sizing: border-box;">Course review &amp; summary</li><li fr-original-style="" style="box-sizing: border-box;">Course evaluation</li></ul>

A 5‐day internal mediation training course from one of the UK’s leading providers. Designed for organisations wishing to develop and offer a peer mediation service.



Professional, practical and affordable workplace mediation training





Workplace Mediation
Workplace mediation has become very popular in the UK. The types of issues covered are varied, but may include; bullying, team conflict, interpersonal differences, disputes over resources, manager/ employee conflict and issues related to grievance handling. There is a very high success rate for this type of intervention.
This Course
Buon Consultancy, is one of the leading mediation training providers in the UK. We have been running this type of training for over 20 years.
Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case‐study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team.
This very practical course uses a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants are taught to mediate using co‐mediation. Co‐mediation is ‘best‐ practice’ for internal peer mediation and utilises two volunteer mediators working together to help their fellow employees solve workplace conflicts.
Accredited Trainers
The course is taught by a CMC Accredited Mediator. Participants will receive a Certificate in Internal Workplace Mediation Skills.
There is no accreditation for internal mediation training in the UK at present. Under the CMC Registration scheme in the UK, our Professional Training Course (7 days + assessment) is recognised by the CMC for Professional Registration. However, this level of registration is not required for internal mediators.
The Lead Trainer
The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, trainer, educator and author.
Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐ Graduate Qualifications in Education and Psychology. He is also a Certified Employee Assistance Professional (CEAP) and a Registered Civil, Commercial and Workplace Mediator (CMC).
Tony has extensive adult and tertiary teaching experience and has taught up to Master’s Level in Universities and Colleges in Australia and the UK.
Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, & the Sydney Olympics.





Comments from previous participants:
“ One of the best courses I have ever attended!” “I can’t believe how much I learnt”
“...the trainer was excellent and the individual coaching and feedback I received was fantastic”
“I loved that the course focused on the practical skills of how to actually conduct a mediation at work”
“I now have the confidence to conduct a co‐mediation"





Internal Peer Workplace Mediation Skills Course
5‐day Course (35 hours total)
The training comprises five one‐day sessions. These can be done in two parts with a break between days 3 & 4 or continuous (one‐week). Each day starts at 9:00 and finishes at 5:00.


Part One:

Day One
Introduction to mediation & models
Workplace mediation framework
The 6‐stage mediation processTM
Suitable for mediation?
Mediation at work DVD
Stage 1‐ pre‐mediation
Role play methodology
Controlling the process
Revision, review
Day Two
Bobby & Taylor Stage 1 Role Plays
Alex & Sydney Stage 1 Role Plays
Remaining impartial
Dylan & Ashley Stage 1 Role Plays
Communication skills for mediation
Active listening skills
Room & furniture setup
Day Three
Revision, review
Guidelines for mediation
Stage 2 overview
Stage 3 ‐ opening statements
Bobby & Taylor Stage 2&3 Role Plays
Alex & Sydney Stage 2&3 Role Plays
Core, conditional and crisis techniques
Dylan & Ashley Stage 2&3 Role Plays
Stage 4 ‐ identify the issues
Reframing
Blockages – moving people forward


Part Two:
Day Four
Revision, review
Stage 5 ‐ negotiation
Bobby & Taylor Stages 4 & 5 Role Plays
Needs and positions
Brainstorming techniques
Alex & Sydney Stage 4 & 5 Role Plays
Dylan & Ashley Stage 4 & 5 Role Plays
Day Five
Revision, review
Stage 6 ‐ reach agreement
Bobby & Taylor Stage 6 Role Plays
Alex & Sydney Stage 6 Role Plays
Dylan & Ashley Stage 6 Role Plays
Toolbox tips
Bullying & harassment
Ethics in mediation
Course review & summary
Course evaluation

Mediation

Internal Workplace Mediation Skills Course (5 days)

Cardiff

Eyesto Education

English as a Foreign Language (EFL)

English Language Teaching

English Speaking

English for Academic Purposes (EAP)

English as a Second Language

English

Business English

LEVEL UP YOUR ENGLISH SKILLS WITH US.

Leicestershire

H-TEC Group

ADR Dangerous Goods

Coventry

<main tabindex="-1" data-main-content="true" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div data-page-transition="CrossFade" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="Containerx3iv3inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="Containerx3iv3inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><section tabindex="-1" data-block-level-container="ClassicSection" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-lhj9f6s6inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-lhj9f6s6inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(39, 8, 79); box-sizing: border-box;" fr-original-style=" color: rgb(39, 8, 79);">What is the IDP?</h6>The Individual Development Programme is a bespoke programme that has been used since 2009 with Individuals from both the UK and internationally. It is exactly what its title infers: a programme to help any individual develop personally, professionally, creatively and spiritually &ndash; using carefully selected initiatives, activities, exercises, discussions, projects and coaching to bring out the person&rsquo;s individual potential and talents.<h6 style="color: rgb(39, 8, 79); box-sizing: border-box;" fr-original-style=" color: rgb(39, 8, 79);">How is it structured?</h6>Normally the Coach will arrange a simple structure with the &lsquo;IDP trainee&rsquo;, e.g., 2 days per month, arranged specifically and individually, to fit around the person&rsquo;s lifestyle/working life and geographical limitations. Then the person/individual is given specifically-tailored exercises, assignments and projects to complete in their own time, prior to the next training session or meeting.<h6 style="color: rgb(39, 8, 79); box-sizing: border-box;" fr-original-style=" color: rgb(39, 8, 79);">Who can do this Programme?</h6>This IDP is suitable for anyone over 18 who shows a clear desire to explore and understand their potential and develop their own path, being intentional and willing to apply and work on the equipping assignments given to them. This is a particularly good structure for working people, or parents, or those of an age where they are not able, or do not wish to attend a full-time college/study programme, and want an individual approach to their development.The bespoke nature of this programme means that it is highly flexible and can suit anyone.<h6 style="color: rgb(39, 8, 79); box-sizing: border-box;" fr-original-style=" color: rgb(39, 8, 79);">Who leads the Programme?</h6>The programme is designed and led by&nbsp;<a href="https://www.core-arts.uk/directors" target="_blank" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">Danny Scott</a>&nbsp;who has been working internationally for over thirty years in the performing arts, personal development and coaching &ndash; both in the corporate sector and arts sector. Danny also brings in additional coaches as necessary for specific requirements to meet the Individual&rsquo;s needs.<h6 style="color: rgb(39, 8, 79); box-sizing: border-box;" fr-original-style=" color: rgb(39, 8, 79);">Endorsements</h6>&ldquo;Danny is able to challenge and bring people beyond their limits whether they are young or old, laypersons or professionals - with a unique gift to unfold their potential physically and spiritually/mentally. Students&hellip; are amazed to find themselves enriched and grow in all artistic and personal areas.&rdquo;&nbsp;(Church leader and Head of &lsquo;Artcross&rsquo; Conference Austria)"Danny is an exceptionally committed teacher. He values the students and believes in their ability, which in turn yields extraordinary results.. His energy, vision and enthusiasm are outstanding...&rdquo;&nbsp; (Education Manager - Churchill Theatre, Bromley, UK)</div><div data-semantic-classname="button" fr-original-style="" style="box-sizing: border-box;"> </div></div></div></section></div></div></div></main><footer tabindex="-1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div tabindex="-1" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="SITE_FOOTERinlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="SITE_FOOTERinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"> </div></div></div></div></footer>

What is the IDP?
The Individual Development Programme is a bespoke programme that has been used since 2009 with Individuals from both the UK and internationally. It is exactly what its title infers: a programme to help any individual develop personally, professionally, creatively and spiritually – using carefully selected initiatives, activities, exercises, discussions, projects and coaching to bring out the person’s individual potential and talents.
How is it structured?
Normally the Coach will arrange a simple structure with the ‘IDP trainee’, e.g., 2 days per month, arranged specifically and individually, to fit around the person’s lifestyle/working life and geographical limitations. Then the person/individual is given specifically-tailored exercises, assignments and projects to complete in their own time, prior to the next training session or meeting.
Who can do this Programme?
This IDP is suitable for anyone over 18 who shows a clear desire to explore and understand their potential and develop their own path, being intentional and willing to apply and work on the equipping assignments given to them. This is a particularly good structure for working people, or parents, or those of an age where they are not able, or do not wish to attend a full-time college/study programme, and want an individual approach to their development.
The bespoke nature of this programme means that it is highly flexible and can suit anyone.
Who leads the Programme?
The programme is designed and led by Danny Scott who has been working internationally for over thirty years in the performing arts, personal development and coaching – both in the corporate sector and arts sector. Danny also brings in additional coaches as necessary for specific requirements to meet the Individual’s needs.
Endorsements
“Danny is able to challenge and bring people beyond their limits whether they are young or old, laypersons or professionals - with a unique gift to unfold their potential physically and spiritually/mentally. Students… are amazed to find themselves enriched and grow in all artistic and personal areas.” (Church leader and Head of ‘Artcross’ Conference Austria)
"Danny is an exceptionally committed teacher. He values the students and believes in their ability, which in turn yields extraordinary results.. His energy, vision and enthusiasm are outstanding...” (Education Manager - Churchill Theatre, Bromley, UK)

CORE theatre arts training

Maximise your potential with bespoke individual development

Individual Development Programme (IDP)

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' This practical programme provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence. 

Leaders learn to apply practical tools and techniques. Topics include: building self-awareness, responding to feedback, empathy, coaching for success, improving wellbeing and developing a trust-based working environment.
Becoming an Emotionally Intelligent Leader
Practical Self-Awareness
Connecting with Anyone
Unlocking Team Potential with Coaching Conversations
Delivering Feedback with EI
Creating Trust and Psychological Safety 
Optional Add-On Modules:
1. Talking Tough with Emotional Intelligence
2. Building Resilience: For You and Your Team
3. Finding Your Leadership Voice

Genos International Europe

Emotional Intelligence (EQ)

Emotional Resilience

THRIVE

Mental Resilience

Personal Transformation

Communication Skills

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' 

A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence. 

Lead, Empower & Thrive

Leeds

Milton Keynes 

Paisley

Derby

Liverpool 

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

General Admission

This driver CPC course Rules of The Road &amp; Fuel-Efficient Driving is suitable for LGV &amp; PCV and will cover:Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, Benefits of Fuel-Efficient Driving, Fuels and Fluids, Use of Vehicles,&nbsp;Other Factors,&nbsp;Driving Safely and Fuel Efficiently.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover:
Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS5814/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

Road Safety

Driver CPC

Vulnerable Road Users - International CPC - Online

Clay Cross

What is the AM2 assessment? The AM2 assessment is an industry recognised trade test designed to evidence that candidates have gained all relevant and safety-critical competencies during their training process. It provides a single standard that has been agreed upon by employers within the electrical industry, giving a reliable and trusted guarantee of safe, high-quality skills for the electrotechnical industry. Who is this for? This is aimed at apprentices who are coming to the end of their training for the JIB apprentice training scheme and the Installation of modern apprenticeships. This course is also for experienced electricians, specifically those who are looking at taking the experienced worker route (AM2E.) There are a range of assessments for candidates based on their level: AM2 – This is for candidates undertaking the JIB mature candidate assessments and those following the level three NVQ who isn’t an apprentice. AM2S – This is for electrotechnical apprentices who are training against the apprenticeship standard AM2E – This is for experienced workers who are completing the experienced worker assessment. Please note: this can only be taken once you have gained the experienced worker qualification, proof must be provided before booking the AM2 assessment. What does this assessment consist of? Overall, the AM2 is an in-depth assessment carrying out tasks to show what you have learnt on your training. It is a practical assessment with five sections (six for AM2E and AM2S) and a short online component. Candidates will be expected to install, connect, terminate, inspect, test, commission and diagnose faults, following installation specifications provided and any relevant statutory and non-statutory regulations on: A three-phase distribution board and subcircuit A central heating/sustainable energy system Lighting and power circuits A data cabling system A safety services circuit and device Installation of containment systems (AM2E and AM2S only) Candidates will complete timed tasks in equipped areas that contain typical electrical installation wiring systems – all work must comply with BS7671 Wiring Regulations, industry best practice, and meet the requirements of relevant health and safety legislation. The assessment will be carried out in strict exam conditions across 2.5 days. Do I need an AM2 certificate to work as an electrician? Apprentices must pass their AM2 test in their final year to complete their apprenticeship. Also, if the apprenticeship standard is not being followed, an AM2 certificate and a level three NVQ is required to gain a gold card. If you are already working as an electrician, you will not need an AM2 certificate. If you are training to be an electrician and are registering for your NVQ level three in Electrical Installation or Maintenance, the electrotechnical diploma now includes the AM2. The AM2 certification is an industry recognised and something that many employers will actively seek when hiring new staff. It can also be attractive to potential customers.

Technique Learning Solutions

AM2/AM2E/AM2S Assessment

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


Site Management Safety Training Scheme (SMSTS) Refresher

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Broxburn

C10M09 - FD&amp;FA Gas Extinguishing - Detection &amp; Electrical Actuation BS 6266 &amp; BS 7273-1 (TWO DAY)Course DescriptionLearners will develop knowledge of FD&amp;FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. This CPD course provides an enhanced understanding of the requirements of BS 7273-1, BS 6266, and BS 5839-1 in relation to the provision of appropriate detection and ancillary requirements for gas extinguishing systems.On completion, learners will have demonstrated an understanding of the detection &amp; electrical design of FD&amp;FA elements for gas extinguishing systems through practical design and knowledge assessments. Who should attend?Anyone involved in the design, installation, commissioning, maintenance, or management of gas extinguishing systems e.g., FM providers, service managers, building/property managers, consultants, fire risk assessors, fire alarm contractors, fire alarm designers, gas extinguishing contractors. The course provides detailed knowledge of specific requirements of FD&amp;FA provision as part of a gas extinguishing system, as such knowledge and experience of BS 5839-1 would be of advantage.Course Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 6266 &ndash; Fire protection for electronic equipment installations<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risk assessment categories</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">FD&amp;FA protection strategy</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Premises construction</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">FD&amp;FA Design, installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passive &amp; active fire protection measures</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 7273-1 - Electrical actuation of gaseous total flooding extinguishing systems<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Fire detection</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CIE and ancillary control &amp; indication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Power supplies and installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Commissioning and handover</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Relationship<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 5839-1 / BS 6266 / BS 7273-1</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practical Assessment</li></ul><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

C10M09 - FD&FA Gas Extinguishing - Detection & Electrical Actuation BS 6266 & BS 7273-1 (TWO DAY)

Course Description
Learners will develop knowledge of FD&FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. This CPD course provides an enhanced understanding of the requirements of BS 7273-1, BS 6266, and BS 5839-1 in relation to the provision of appropriate detection and ancillary requirements for gas extinguishing systems.

On completion, learners will have demonstrated an understanding of the detection & electrical design of FD&FA elements for gas extinguishing systems through practical design and knowledge assessments.

 Who should attend?
Anyone involved in the design, installation, commissioning, maintenance, or management of gas extinguishing systems e.g., FM providers, service managers, building/property managers, consultants, fire risk assessors, fire alarm contractors, fire alarm designers, gas extinguishing contractors. The course provides detailed knowledge of specific requirements of FD&FA provision as part of a gas extinguishing system, as such knowledge and experience of BS 5839-1 would be of advantage.

Course Content
BS 6266 – Fire protection for electronic equipment installations
Risk assessment categories
FD&FA protection strategy
Premises construction
FD&FA Design, installation
Passive & active fire protection measures
BS 7273-1 - Electrical actuation of gaseous total flooding extinguishing systems
System design
Fire detection
CIE and ancillary control & indication
Power supplies and installation
Commissioning and handover
Relationship
BS 5839-1 / BS 6266 / BS 7273-1
Practical Assessment





Ember Compliance

Fire Alarm

Gas Engineer

Engineer

Continuous Professional Development (CPD)

Learners will develop knowledge of FD&FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. 

C10M09 - Gas Extinguishing Detection & Electrical Actuation BS 6266 & BS 7273-1 (Online)

Real Estate Financial Modelling School (5 days)The Real Estate Financial Modelling School is an intensive week meticulously designed to teach the best practices to create flexible and robust cash flows in Excel.This week long CPD accredited training is ideal for those Real Estate professionals, who are looking to bolster the DCF modelling skills. This course covers Real Estate Investment, Development, Finance &amp; Risk.The school combines three of our courses:<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Real Estate Analyst</li><li value="2" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Real Estate Investor</li><li value="3" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Real Estate Modelling Masterclass</li></ul> All of the courses are interlinked to give you a full understanding of the subject using Excel. On this course you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Implement cash flows in excel throughout the whole week.</li><li value="2" fr-original-style="" style="box-sizing: border-box;">In the first two days you will learn how to develop rent functions and net operating income. We will show you how to value and appraise property investments and analyse the results.</li><li value="3" fr-original-style="" style="box-sizing: border-box;">On the third and fourth day you will learn how to model and analyse development projects using both residuals and cash flow methods. It will show you how to interrogate and compare alternative return metrics such as profit-equity multiples, profit and cost, net present value, worth and internal rate of return. Additionally you will cover how to model cash flow from different sector office, retail and leisure.</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Finally on the fifth day debt structures will be covered as well as joint ventures and partnership financing. You will also learn how to implement the full spectrum of the risk analysis from sensitivity to Monte Carlo.</li></ul> Who will benefit from this school?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Real Estate Managers who would like to gain an understanding of the dynamics of debt and financial return fluctuations in more detail</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Property industry modellers who would like to be fully proficient in building complex financial models</li></ul> Course OutlineDay OneReal Estate Analyst IKnow how to build a property asset cash flow, analyse geared, and un-geared IRRs.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Term &amp; Reversion and Layer Method Valuation (Intro to Excel)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Equivalent Yield (Solver, Scenario and Goal Seek functions)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Single-Let Discounted Cash Flow</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analysis and use of date series</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Internal Rate of Return (IRR) and Net Present Value (NPV)</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Comparing Value, Price and Worth</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Adding borrowing and analysing geared returns</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Introducing Rent Reviews and other &lsquo;events&rsquo; into cash flows</li><li value="10" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; concept and Logic functions (IF,OR,AND)</li><li value="11" fr-original-style="" style="box-sizing: border-box;">Sensitivity analysis</li></ul> Day TwoReal Estate Analyst IIKnow how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; and Multi-let cash flows</li><li value="2" fr-original-style="" style="box-sizing: border-box;">The &lsquo;date problem&rsquo; and assumptions in property asset cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Reducing the rent function, intermediate calculations and modelling theory</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling lease expiries, break clauses, voids, and upward only covenants</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Incorporating time-varying rental growth rates</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Analysing multi-let cash flows to see if the leases are sufficiently diversified</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Further IRR analysis (XIRR, MIRR)</li></ul> Day ThreeReal Estate Investor I<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Modelling international variations in real estate income streams i.e. Includes indexation patterns, rent caps, discounts / premiums to indexation, rent free periods, as well as how to deal with costs during vacancy</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Modelling sector variations in real estate income streams i.e. Office versus industrial, retail &amp; leisure</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Further senior debt covenants</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Advance Rent Function techniques to manage feature rich lease structures</li></ul> Day FourReal Estate Investor II<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Introduction to development appraisals</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Residual models, site and profit calculations</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Development cash flows versus Investment cash flows</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Introduction to straight line versus S-curve costing</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Phased asset sales in development appraisals</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Discounting development cash flows</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Complimentary return metrics for development appraisals</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Introduction to development finance</li></ul> Day FiveReal Estate Modelling Masterclass<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Mezzanine debt modelling</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Joint Venture structures between developers and lender/equity partners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Promote and profit share structure calculations</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Advance project cash flows with mezzanine debts</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Key Real Estate and investment risks, risk adjustment of exit yields</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Sensitivity and Scenario Analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Monte Carlo Analysis</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Financial Modelling School such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Financial Modelling School (5 days)
The Real Estate Financial Modelling School is an intensive week meticulously designed to teach the best practices to create flexible and robust cash flows in Excel.
This week long CPD accredited training is ideal for those Real Estate professionals, who are looking to bolster the DCF modelling skills. This course covers Real Estate Investment, Development, Finance & Risk.
The school combines three of our courses:
Real Estate Analyst
Real Estate Investor
Real Estate Modelling Masterclass


All of the courses are interlinked to give you a full understanding of the subject using Excel.


On this course you will…
Implement cash flows in excel throughout the whole week.
In the first two days you will learn how to develop rent functions and net operating income. We will show you how to value and appraise property investments and analyse the results.
On the third and fourth day you will learn how to model and analyse development projects using both residuals and cash flow methods. It will show you how to interrogate and compare alternative return metrics such as profit-equity multiples, profit and cost, net present value, worth and internal rate of return. Additionally you will cover how to model cash flow from different sector office, retail and leisure.
Finally on the fifth day debt structures will be covered as well as joint ventures and partnership financing. You will also learn how to implement the full spectrum of the risk analysis from sensitivity to Monte Carlo.


Who will benefit from this school?
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Mid-level to senior Real Estate Analysts
Real Estate Managers who would like to gain an understanding of the dynamics of debt and financial return fluctuations in more detail
Property industry modellers who would like to be fully proficient in building complex financial models


Course Outline
Day One
Real Estate Analyst I
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Real Estate Analyst II
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Day Three
Real Estate Investor I
Modelling international variations in real estate income streams i.e. Includes indexation patterns, rent caps, discounts / premiums to indexation, rent free periods, as well as how to deal with costs during vacancy
Modelling sector variations in real estate income streams i.e. Office versus industrial, retail & leisure
Further senior debt covenants
Advance Rent Function techniques to manage feature rich lease structures


Day Four
Real Estate Investor II
Introduction to development appraisals
Residual models, site and profit calculations
Development cash flows versus Investment cash flows
Introduction to straight line versus S-curve costing
Phased asset sales in development appraisals
Discounting development cash flows
Complimentary return metrics for development appraisals
Introduction to development finance


Day Five
Real Estate Modelling Masterclass
Mezzanine debt modelling
Joint Venture structures between developers and lender/equity partners
Promote and profit share structure calculations
Advance project cash flows with mezzanine debts
Key Real Estate and investment risks, risk adjustment of exit yields
Sensitivity and Scenario Analysis
Monte Carlo Analysis


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Financial Modelling School such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Real Estate Finance

Microsoft Excel

This week long CPD accredited training is ideal for those Real Estate professionals, who are looking to bolster the DCF modelling skills. This course covers Real Estate Investment, Development, Finance & Risk.

Real Estate Financial Modelling School

ACCREDITED WITH THE OPEN COLLEGE NETWORK (OCN)
AWARD LEVEL 3 – ADVANCED (2 CREDITS)
 
ONLINE (E-LEARNING) COURSE: Complete at home or work and in your own time.
NO ATTENDANCE REQUIRED


Completion of Introduction to Phlebotomy Course or working experience in phlebotomy is recommended but not essential
 
MINIMUM AGE: 18 (16 with parental consent)
A basic understanding of numeracy and literacy is required.
 
ACCREDITED: Advanced Phlebotomy & Cannulation - Level Three (advanced) awarding 2 credits (Open College Network Nationally Recognised and Accredited within the UK)
+ CPD ACCREDITED (14 CPD Points)
 
Complete our Advanced Phlebotomy & Cannulation on your computer or tablet (at home or work) and in your own time. The course can be completed in stages - you have 8 weeks to complete the course in full.
 
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
 
This course is suitable for you if:


You currently work (or have recently worked) as a phlebotomist and wish to add an expand on your knowledge of this subject with a valuable additional qualification, or,
You have completed our Introduction to Phlebotomy Course or have completed a similar course from an approved supplier and wish to update and renew your accreditation, or,
You seek CPD (continual professional development) or requested by your employer as part of your CPD or Induction Programme.
 
Topics covered include:
 
PART I - ADVANCED PHLEBOTOMY

M01: Introduction and Course Overview. Learning outcomes, Assumptions and Overview.
 
M02: Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to the
advanced course.
 
M03: Specialised Advanced Phlebotomy Equipment:
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at 0
degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
 
M04: Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC
tests. Roles for phlebotomists performing POC Tests.
 
M05 Neonates and Children:
Sample collection from newborn to pre-adult. A detailed overview of
legal principles of law including child consent and child protection for
phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedurs.
 
M06: Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin
changes and venepuncture implications. A profile of common geriatric
blood tests. Age related problems. Procedural precautions.
 
M07 Special Procedures
Special procedures relating to patient handling and sample handling.
Drug trials and research projects.
 
M08 Special Tests and Sample Handling
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group.
 
M09 Peripheral (Advanced) Phlebotomy Tasks
A detailed look at advanced roles within a clinical environment
including group leadership, data management, QA procedures
and training.
 
M10 Alternative Environments
A step-by-step look at non-clinical phlebotomy environments.
 
PART II - CANNULATION
M11 Peripheral IV Cannulation - Introduction
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
 
M12 Legal & Professional Responsibilities
Legal obligations and accountability. Criminal, Civil and Contractual
law in healthcare. Vicarious Liability and your duty of care.
 
M13 Anatomy & Physiology
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
 
M14 Hygiene and Infection Prevention Control (IPC)
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne pathogens and work practice controls.
Standard Precautions. Waste disposal. Needle-stick injuries
 
M15 Indications and Advantages
When to cannulate, infusion types and benefits over alternative infusion
routes. Continuous and intermittent infusion. Prophylactic use
before procedures and in unstable patients. Contraindications.
 
M16 Equipment
Cannula types, sizes and colour coding. When to use appropriate size.
Equipment overview for total procedure.
 
M17 Vein choice for cannulation
How and when to choose the right vein. Which veins to avoid.
How to manage an unsuccessful cannulation.
 
M18 Procedures
Full procedure for cannulation including correct documentation.
 
M18: Pictorial guide to cannulation
 
M18: Video - Recap on full procedure
 
M19 Contraindications
 
When inappropriate to cannulate including patients with specific
health conditions.
 
M20 Complications
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and
haematomas. Clinical signs and corrective actions.


ONLINE (eLearning - Advanced Phlebotomy & Cannulation)

Blood Taking

Intravenous Cannulation

Aesthetics

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Venepuncture & Cannulation

Take your phlebotomy

qualifications to the next level ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced)

    CPD Accredited

    Covers specialised and advanced phlebotomy techniques and practices

    Comprehensively covers Peripheral IV Cannulation

    Advanced qualification - additional credits

    Download a digital certificate on completion

    Basic understanding of English language required

​

LOOKING TO ADD PRACTICAL TRAINING?

 

ALSO AVAILABLE AS SEPARATE CLASSROOM OR

VIRTUAL CLASSROOM COURSES:

​

1: Advanced Phlebotomy Course - Level 4

2: Peripheral IV Cannulation Course - Level 3

​

COMPLETION OF INTRODUCTION TO PHLEBOTOMY

COURSE RECOMMENDED BUT NOT ESSENTIAL

Advanced Phlebotomy & Cannulation Course (GPT004E) - E-LEARNING

Scotland

We have an extensive range of PLC training courses available covering all PLC manufacturers and levels of expertise from the complete novice to the advanced. ALL of our training courses can be tailoured to your own requirements. ALL our courses will be based on the relevant software and hardware. We aim to make ALL our courses as practical as possible, leading to ‘real world’ skills and not just theoretical skills. No prior knowledge is required for this course as it starts from scratch and assumes no previous experience, you will reach the skilled level where you can look at becoming a programmer, get into engineering maintenance in an industrial environment, fault find or make amendments to programs, this is the course for you. The ‘Typical’ 10 day level 3 course usually covers 2 or 3 of the major manufacturers, Siemens S7, Allen Bradley and Mitsubishi (This can be amended to other manufacturers if you have a particular requirement). The course aims to be 90% practical, as we believe the easiest way to learn is to do it! Every student works on their own dedicated training rig and computer, enabling you to get the most from the course. A full set of course notes and a USB drive full of other manuals is provided at the end of the course. We can also cover a wide range of manufacturers including : Siemens Step 5 PLC Training (Using Step 5, Quadriga or Others) Allen Bradley PLC 3; 5 Training (AB6200 Software) RSLogix 5 PLC Training SLC PLC Training (RSLogix 500) ControlLogix PLC Training (RS Logix5000) MicroLogix PLC Training (RSLogix 500) S7-200 PLC Training (Step 7 Micro) S7-300 PLC Training (Step 7 or TIA Portal) S7-400 PLC Training (Step 7 or TIA Portal) Kuhnke PLC Training (Kubes) Omron PLC Training (Syswin) Modicon PLC Training (ProWorx and Others) Mitsubishi PLC Training (Medoc, GX Developer, GPP &amp;amp; Others) Toshiba PLC Training GE Fanuc PLC Training GEM 80 PLC Training Telemecanique PLC Training Most other PLC manufacturer training undertaken. We also cover a wide range of SCADA Systems to enable engineers to modify and add to existing screens, fault find through systems, set up communications etc.

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