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1899 Courses in Birmingham

Equality, Diversity and Inclusion

4.9(9)

By Sterling Training

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

Equality, Diversity and Inclusion
Delivered In-Person in Southampton or UK WideFlexible Dates
Price on Enquiry

Customer Problem Solving

4.9(9)

By Sterling Training

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer Problem Solving
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sales Success in a Global Market

4.9(9)

By Sterling Training

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Sales Success in a Global Market
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Successfully managing smaller projects (In-House)

By The In House Training Company

Successfully managing smaller projects (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

CCNSG Safety Passport National

By Vp ESS Training

The aim of the CCNSG Safety Passport is to ensure a basic knowledge of health and safety for all site personnel to enable them, after appropriate site induction, to work on site more safely with lower risk to themselves and others. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346 or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

CCNSG Safety Passport National
Delivered In-Person in Aberdeen + 9 more or UK WideFlexible Dates
Price on Enquiry

Food Safety Level 2 Manufacturing/Catering

5.0(1)

By Ardan Training Consultancy Limited

All levels of food safety courses delivered at your premises

Food Safety Level 2 Manufacturing/Catering
Delivered In-Person in Beverley or UK WideFlexible Dates
FREE

Food Safety Level 2 Manufacturing/Catering

5.0(1)

By Ardan Training Consultancy Limited

All levels of food safety courses delivered at your premises

Food Safety Level 2 Manufacturing/Catering
Delivered In-Person in Beverley or UK WideFlexible Dates
FREE

Professional administrator (In-House)

By The In House Training Company

Professional administrator (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Level 2 Award in Moving People Safely (RQF)

By NR Medical Training

Our Level 2 Award in Moving People Safely (RQF) has been designed specifically for those who work or intend to work in a profession that requires assisting and moving people. It is perfect for those who work in a variety of health and social care settings, such as care homes.

Level 2 Award in Moving People Safely (RQF)
Delivered In-Person in Bury St Edmunds + 1 more or UK WideFlexible Dates
Price on Enquiry