1886 Courses in Birmingham

NPORS Shunter Vehicle (N243)

NPORS Piling Rig (N221)

NPORS Dozer (N215)

NPORS Horizontal Directional Drilling Rig (N130)

NPORS Excavator 180 (N201)

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

NPORS Concrete Pump N211

Start this class as a beginner and leave as a glass making addict. In this full-day workshop, you will learn each step of the glass blowing process from experienced and encouraging glassmaking experts in their inspiring studio!  With all of the materials, supplies and equipment needed to make your own glass provided in this workshop, learning to blow glass couldn’t be easier.  You will be part of a small group of 4-6 people with up to two tutors. Although you’re building your technical skills, there’s still room in this workshop for creativity- after all you're learning from top glass blowing artists! With all the colours you could dream of, get experimental and let your imagination take the reins to style your glass. In the beginning of this workshop, you will learn how to prepare different colour and texture techniques to apply to your glass pieces.  You will be able to make a bowl or paperweight and choose a final form from the following list of functional objects: - Drinking glass - Vase - Decorative bauble Master how to safely and confidently heat molten glass in a 1100 degree furnace which you will then gather and remove from the furnace using historical hand forged tools. Make sure you’re full of hot air for the next step! Once you have perfected removing your glass from the furnace, it’s time to learn how to sculpt and blow your own glass.  After a hard and hot graft it’s time to chill out! Cooling your glass is equally as fascinating and important as heating your glass, at the end of the workshop you will learn how to safely and properly cool your glass like a professional.  Many students learn best through a combination of demonstrations as well as a hands-on interactive teaching approach. This workshop is no exception! You will watch a demonstration then safely learn more about each step in the glass blowing process through having a go yourself. Not only will you get to take your three perfect and personalised glass pieces home at the end of the workshop, you will also be leaving with a full understanding of the glass making process and techniques as well as a burning hunger to create more gorgeous glass. What's included in the price? Although lunch in our full day course is included in the workshop, you’re welcome to bring along any food and drink with you or visit the on site cafe. It’s important to stay hydrated so make sure you bring along a bottle of water.  Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts

NPORS Excavator as a Crane (N100)

NPORS Slinger / Signaller (N402)