This Strategy Challenge workshop is designed to provide an opportunity for senior management teams to practice and develop their strategic thinking skills - individually and collectively. It gives a 'safe space' and uses examples designed to 'stretch the strategic thinking muscles'
This half day course is designed for new treasurers, general trustees and management committee members or staff who work in smaller organisations to understand the basics of how to manage the finances within a voluntary or community organisation. It covers all the essential issues ranging from drawing up a budget to ensuring that the organisation has sound financial procedures.
DevOps training course description This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. What will you learn Explain DevOps principles. Describe the relationship between Agile , Lean and IT Service Management ( ITSM). Describe methods for automation and technology factors. Describe considerations when changing. Describe challenges, risks and critical success factors. DevOps training course details Who will benefit: IT development, IT operations and IT service management. Prerequisites: Introduction to data communications & networking. Duration 2 days DevOps training course contents Why DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture. Implementation Challenges, risks and critical success factors Measuring DevOps successes
This half day course is designed to help participants plan and promote events, whether for fundraising, social or educational purposes. It provides practical tips on a wide range of subject areas from choosing events to determining budgets and publicity methods. The course can be adapted to take in any type of events or can concentrate on particular areas such as organising fundraising events, conferences or cultural events.
Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
Total QoS training course description An advanced technical hands on course focusing on Quality of Service issues in IP networks. What will you learn Explain the difference between Integrated services and differentiated services. Explain how DiffServ works. Explain how RSVP works. Design networks supporting QoS. Total QoS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 3 days Total QoS training course contents What is QoS QoS and CoS, throwing bandwidth at the problem, Best effort services, Differentiated services, Integrated services, guarantees, the need for QoS, IETF working groups. Application issues Video, Voice, other applications, Jitter, delay, packet loss. Flows, per flow and per aggregate QoS, Stateful vs. stateless QoS, applications vs. network QoS. 'Traditional' IP QoS The TOS field and precedence, the obsolete OSPF use of the TOS field, TCP congestion avoidance. Queuing Where to use queuing, FIFO, Priority queuing, Custom queuing, Weighted Fair Queuing, CBWFQ, PQWFQ, LLQ, RED and WRED. DiffServ Architecture, DSCP, CU, packet classification and marking, meters and conditioners, Bandwidth brokers and COPS, Per Hop Behaviours, best effort PHB, Assured Forwarding PHB, Expedited forwarding PHB, Network Based Application Recognition (NBAR). Layer 2 issues Fragmentation and interleaving, compression (codecs, MPEG formats, header compressionâ¦), 802.1p, Subnet bandwidth management, Bandwidth allocators and requestor modules, the use of MPLS, traffic engineering, traffic shaping. RSVP What is RSVP? architectures, paths, path messages, reservations, traffic specifications, tear downs, guaranteed and controlled load, token buckets, Call Admission Control in voice networks, gatekeepers. Other issues Policy based routing, the Resource Allocation Protocol, QoS management tools, baselining networks, design issues, QoS in IPv6, QoS and multicasts.
Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps
This workshop is designed to help you manage your time more effectively. It will explore issues with time management, prioritisation and delegation, managing meetings and emails, Managing other peoples priorities and action planning.
DWDM training course description A concise overview of Wave Division Multiplexing (WDM) with both Coarse Wave Division Multiplexing (CWDM) and Dense Wave Division Multiplexing (DWDM) being covered. The course starts with a review of the relevant elements of fibre transmission and multiplexing before then studying WDM components and architectures. Reliability, resilience and management are then followed by WDM services and futures. What will you learn Explain the benefits of WDM. Describe Dispersion and four way mixing. Describe the different WDM equipment components. Describe different WDM architectures. Explain How DWDM works. DWDM training course details Who will benefit: Anyone working with CWDM/DWDM. Prerequisites: Telecommunications Introduction Duration 2 days DWDM training course contents Fibre communications review Optical transmission, Fibre characteristics, Fibre component parts. Multi Mode Fibre (MMF). Single Mode Fibre (SMF). Fibre connections. Lasers. Attenuations, dispersion, optical signal noise ratios (OSNR) and their effects. Channel Spacing and Signal Direction. Limiting factors to single wavelength. WDM overview Multiplexing, TDM, WDM benefits. WDM standards. CWDM vs. DWDM. Four Wave Mixing (FWM). Impact and countermeasures to FWM on WDM. CWDM ITU G.694.2, channels, channel spacing. DWDM ITU G.694.1, channels, channel spacing. WDM Equipment Components Equipment components and building blocks. Optical Terminal Multiplexers (OTM). Optical Add/Drop Multiplexers (OADM). Adding versus dropping. Optical Amplifiers. Erbium Doped Fibre Amplifiers (EDFA). Transponders and Combiners. WDM/DWDM Hubs. Optical and Electrical Cross Connects (OXCs/DXCs). Types of Cross Connects (Transparent/Opaque). Advantages and disadvantages of various Optical cross connects. WDM Architectures WDM network sections. Point-to-Point, Optical switches, mesh, ring and star topology. Example of combined WDM and other technology network. Wavelength converting transponders, 1R, 2R, 3R. Protection for WDM Sub 50ms failover. Equipment protection. Card protection. Y cable, Splitter protection. Far end laser control. Line protection. OMSP 1+1, OMSP 1:1, OMSP 1: N. Self healing optical ring. Sub Network Connection Protection (SNCP). Automatically Switched Optical Networks (ASON). WDM Management Options In band management. Out of band management. The Optical Supervisory Channel (OSC). OSC capabilities. WDM services WDM Access. Bit rates, Transparent Networks. Modulation, DQPSK. SDH over WDM. Migrating from SDH to DWDM. Ethernet over WDM, IP over WDM. Optical Transport Networks G.709, 'digital wrapper', Optical Channel Payload Unit (OPU), Optical Channel Transport Unit ( OTU), Optical Channel Data Unit (ODU). OTU1, OTU2, OTU3, OTU4. WDM Futures All optical amplification, Raman amplification, distributed, lumped. Bit rates. Solitons. Coherent technologies.
Complete Python training course description Python is an agile, robust, expressive, fully objectoriented, extensible, and scalable programming language. It combines the power of compiled languages with the simplicity and rapid development of scripting languages. This course covers Python from the very basics of 'hello world!' through to object oriented programming and advanced topics such as multi threading. Hands on follows all the major sections in order to reinforce the theory. What will you learn Read Python programs. Write Python programs. Debug Python programs. Use Python's objects and memory model as well as its OOP features. Complete Python programming training course details Who will benefit: Anyone wishing to learn Python. Prerequisites: None. Duration 5 days Complete Python programming training course contents Welcome to Python: What is Python? Origins, features. Downloading and installing Python, Python manuals, comparing Python, other implementations. Getting started: Program output, the print statement, "hello world!", Program input, raw_input(), comments, operators, variables and assignment, numbers, strings, lists and tuples, dictionaries, indentation, if statement, while Loop, for loop. range(), list comprehensions. Files, open() and file() built-in functions. Errors and exceptions. Functions, Classes, Modules, useful functions. Python basics: Statements and syntax, variable assignment, identifiers, basic style guidelines, memory management, First Python programs, Related modules/developer tools. Python Objects: Other built-in types, Internal Types, Standard type operators, Standard type built-in functions, Categorizing standard types, Unsupported types. Numbers: Integers, Double precision floating point numbers, Complex numbers, Operators, Built-in and factory functions, Other numeric types. Sequences: strings, lists, and tuples: Sequences, Strings, Strings and operators, String-only operators, Built-in functions, String built-in methods, Special features of strings, Unicode, Summary of string highlights, Lists, Operators, Built-in functions, List type built-in methods, Special features of lists, Tuples, Tuple operators and built-in functions, Tuples special features, Copying Python objects and shallow and deep copies. Mapping and set types: Mapping Type: dictionaries and operators, Mapping type built-in and factory functions, Mapping type built-in methods, Dictionary keys, Set types, Set type operators, Built-in functions, Set type built-in methods. Conditionals and loops: If, else and elif statements, Conditional expressions, while, for, break, continue and pass statements, else statement . . . take two, Iterators and iter(), List comprehensions, Generator expressions. Files and input/output: File objects, File built-in functions [open() and file()], File built-in methods and attributes, Standard files, Command-line arguments, File system, File execution, Persistent storage modules. Errors and exceptions: What are exceptions? Detecting and handling exceptions, Context management, Exceptions as strings, Raising exceptions, Assertions, Standard exceptions, Creating Exceptions, Why exceptions, Exceptions and the sys module. Functions: Calling, creating and passing functions, formal arguments, variable-length arguments, functional programming, Variable scope, recursion, generators. Modules: Modules and files, Namespaces, Importing modules, Module import features, Module built-in functions, Packages, Other features of modules. Object-Oriented Programming (OOP): Classes, Class attributes, Instances, Instance attributes, Binding and method invocation, Static methods and class methods, Composition, Sub-classing and derivation, Inheritance, Built-in functions for classes, and other objects, Customizing classes with special methods, Privacy, Delegation, Advanced features of new-style classes (Python 2.2+), Related modules and documentation. Execution environment: Callable and code Objects, Executable object statements and built-in functions, Executing other programs. 'Restricted' and 'Terminating' execution, operating system interface. Regular expressions: Special symbols and characters, REs and Python, Regular expressions example. Network programming: Sockets: communication endpoints, Network programming in Python, SocketServer module, Twisted framework introduction. Internet client programming: What are internet clients? Transferring files, Network news, E-mail. Multithreaded Programming: Threads and processes Python, threads, and the global interpreter lock, The thread and threading Modules. GUI programming: Tkinter and Python programming, Tkinter Examples, Brief tour of other GUIs. Web programming: Web surfing with Python: creating simple web clients, Advanced Web clients, CGI: helping web servers process client data, Building CGI applications, Using Unicode with CGI, Advanced CGI, Web (HTTP) Servers. Database programming: Python database application programmer's interface (DB-API), ORMs. Miscellaneous Extending Python by writing extensions, Web Services, programming MS Office with Win32 COM, Python and Java programming with Jython.