415 Courses in Belfast

IP addressing and subnetting course description A course focusing purely on IP addressing and subnetting. The course assumes that delegates already have some knowledge of IP addressing. In particular delegates will be able to calculate subnet numbers in seconds without using binary. What will you learn Download and install Wireshark. Calculate subnet numbers in seconds Design IP addressing schemes. Troubleshoot IP address problems. Calculate CIDR prefixes in seconds IP addressing and subnetting course details Who will benefit: Anyone working with TCP/IP. Prerequisites: TCP/IP Foundation for engineers Duration 2 days IP addressing and subnetting course contents IP addressing review What is an IP address? What is a subnet? Classless IP addressing. The rules of IP addressing. Ways IP addresses are used: On hosts, in packets, in routing tables. Hands on Byte boundary subnetting. Configuring IP addresses Interfaces, Static vs. dynamic configuration. DHCP: Scopes, leases, relays, using multiple DHCP servers. Multihoming. Subnetting Default subnet masks, subnet notations. How to subnet without binary. VLSMs. Hands on Bit boundary subnetting. Address ranges and routing Routing tables, IP address spoofing, host specific routing, subnets in routing tables, supernets in routing tables. CIDR. Impact of choice of routing protocol. Hands on IP addressing plans. Allocations and assignments IAB, IANA, RIRs, RIPE, LIRs and ISPs. PI vs. PA addressing. Hands on Querying the RIPE database. Private addressing and NAT NAT, NAPT, NAT terms, private addresses, NAT operation, NAT architecture, NAT and security, why use NAT? NAT-ALG, Types of NAT, RSIP. Special use addresses Unicasts, broadcasts, multicasts, anycasts. Directed broadcasts. Allowing broadcasts through routers.

SIP security training course description A hands-on course covering SIP security. It is assumed that delegates already know SIP as this course focuses purely on the security issues in SIP IP telephony networks. Hands-on practicals follow each major theory session and include use of various SIP security tools such as vomit, sipp, sipsak and sivus amongst others. What will you learn Secure SIP networks Use various SIP security tools SIP security training course details Who will benefit: Technical staff working with SIP. Technical security staff. Prerequisites: SIP for engineers Duration 2 days SIP security training course contents SIP review SIP infrastructure and entities, example SIP session. Hands on Simple SIP network with and without authentication. SIP security attacks DOS attacks, infrastructure attacks, eavesdropping, spoofing, replay, message integrity. Hands on Basic SIP packet capture, infrastructure attacks. SIP tools SIP packet creation: Sivus, SIPsak, PROTOS, SFTF, SIP bomber, SIPp, Seagull, Nastysip. SIP packet generators: SIPNess, NetDude. Monitoring: Wireshark, Cain & Abel, Vomit, Oreka, VoiPong. Scripts and tools: SIP-Fun, Skora.net, kphone-ddos, sip-scan, sip-kill, sip-redirectrtp. Health of different tools. Hands on Generating SIP packets, rebuilding conversations from captured packets, password cracking. VPNs and SIP IPSec, AH, ESP, transport mode, tunnel mode, Pre Shared Keys, Public keys. Hands on SIP calls over IPSec. Secure SIP signaling SIP relationship with HTTP, Deprecated HTTP 1.0 basic authentication, HTTP 1.1 Digest authentication, S/MIME, SIPS, SIPS URI, TLS, DTLS, PKI infrastructures. Hands on SIP with TLS. Secure media streams SRTP, features, packet format, default encryption, default authentication, key distribution. S/MIME, MIKEY, SDP security descriptions. SIP security agreements. Hands on Analysing SRTP packets. Firewalls NAT traversal. Impact of firewall on infrastructure attacks. TLS and firewalls. SIP specific firewalls. Hands on SIP calls through a firewall.

Firewalls training course description A technical hands on training course covering firewall technologies. This focuses on the whys and hows of firewall technology rather than looking at manufacturer specific issues. What will you learn Design secure firewall protected networks. Test firewalls. Evaluate firewalls Configure firewalls Firewalls training course details Who will benefit: Technical staff wanting to learn about Filrewalls including: Technical network staff. Technical security staff. Prerequisites: IP security foundation for engineers Duration 2 days Firewalls training course contents Firewall introduction Security review, what is a firewall? What do firewalls do? Firewall benefits, concepts. Hands on Configuring the network to be used in later labs, launching various attacks on a target. Firewall types Packet filtering, SPI, Proxy, Personal. Software firewalls, hardware firewalls, blade based firewalls, personal firewalls, which firewall should you use? Firewall products. Hands on Configuring a simple firewall. Packet filtering firewalls Things to filter in the IP header, stateless vs. stateful filtering. ACLs. Advantages of packet filtering. Hands on Configuring packet filtering firewalls. Stateful packet filtering Stateful algorithms, packet-by-packet inspection, application content filtering, tracks, special handling (fragments, IP options), sessions with TCP and UDP. Firewall hacking detection: SYN attacks, SSL, SSH interception. Hands on Stateful packet inspection firewalls. Proxy firewalls Circuit level, application level, SOCKS. Proxy firewall advantages and disadvantages. Hands on Proxy firewalls. Personal firewalls The role of personal firewalls, Windows XP, Zonealarm. Hands on Configuring a personal firewall. Firewall architectures Home based, small office, enterprise, service provider, what is a DMZ? DMZ architectures, bastion hosts, multi DMZ. Virtual firewalls, transparent firewalls. Dual firewall design, high availability, load balancing, VRRP. Hands on Resilient firewall architecture. Securing communications VPNs, IPsec. Firewall configuration of VPNs, integration of dedicated VPN devices and firewalls. Hands on IPSec VPN configuration. Testing firewalls Configuration checklist, testing procedure, monitoring firewalls, logging, syslog. Hands on Testing firewalls.

Layer 3 switching training course description A hands on switching course for those already familiar with the basics of Ethernet switching. The course focuses on L3 switching along with the QoS and security features that layer 3 switches can add to the network. What will you learn Explain how layer 3 switches work. Troubleshoot layer 3 switching. Implement QoS on switches. Secure networks with L3 switches. Layer 3 switching training course details Who will benefit: Technical staff working with Ethernet switches. Prerequisites: Definitive Ethernet switching for engineers Duration 2 days Layer 3 switching training course contents Switches Switch review, VLANs, inter VLAN routing. Hands on VLANs and tagging, separating networks with routers. VLANs and IP addressing IP addresses, subnet masks, default gateways. Hands on L3 switches and VLANs What are layer 3 switches Routers in switches, configuring a switch to route, switch ports, router ports, when to switch, when to route. What is the difference between a router and a L3 switch? Hands on Analysing packet flows through a L3 switch. L3 switches and static routes Why use static routes? Default routes. Hands on Configuring static routes. L3 switches and routing protocols RIP, OSPF. Hands on RIP, OSPF. First hop redundancy Default gateways, VRRP/HSRP/GBLP. Load sharing, critical IP addresses. Interaction between STP and L3 redundancy Hands on VRRP. Multicasting and L3 switches IGMP, IGMP snooping, multicasts and routers, PIM. Hands on Multicasts between VLANs. IPv6 IPv6 and L2 switches, IPv6 and L3 switches. Hands on Adding IPv6 into the network. QoS DSCP, 802.1Q, 802.1p, mapping, classification, policy, Ingress queues, Egress queues. Dropping frames, limiting bandwidth. Hands on Voice through switches. Security Layer 2 security, filtering at layer 3. Hands on Controlling inter VLAN traffic.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

UNIX fundamentals training course description An introduction to using the UNIX operating system focussing on the command line. Appropriate for all versions of UNIX. The starting point for all UNIX work, we concentrate on the technical aspects rather than issues such as using browsers. The course is heavily practical in nature. What will you learn Describe UNIX. Log in and use UNIX commands to perform a variety of tasks from manipulating and printing files to looking at and killing processes. Create and edit files with vi. Recognise the role of the administrator. Write simple shell scripts. Customise the user environment. UNIX fundamentals training course details Who will benefit: Anybody who needs to use a UNIX system. Prerequisites: None. Duration 3 days UNIX fundamentals training course contents What is UNIX? Operating systems, UNIX flavours, UNIX features. Getting started Logging in, changing passwords, logging out. UNIX basics Command structure. The UNIX manuals, basic commands (who, date, tty, uname, echo, banner...) Filesystem commands Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. The UNIX Editors ed, vi, shell escapes, .exrc Extracting data from files grep, find, cut, sort and paste Permissions Theory, chmod, chown, newgrp.. Processes ps, kill, background processes, at, exec, priorities. The Shell Metacharacters, piping and redirection. Basic shell scripting What are shell scripts? Simple scripts, control structures. Variables. Arguments. Customising your environment Environmental variables, stty, .profile and other startup files More shell features Bash and other shells, the history facility, command line editing, aliases, job control, miscellaneous features. Introduction to administration The root user, su and tar Archiving files Backups, tar, cpio, dd, gzip. Unix and hardware Main hardware components, Unix device drivers. Connecting to a network IP configuration, ifconfig, ping, netstat, traceroute, dig.

Enhance your venepuncture skills with our comprehensive course. Learn evidence-based techniques, infection prevention measures, patient-centered communication, and ethical considerations to ensure safe and effective practices.

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Gain comprehensive knowledge and practical skills in asthma and anaphylaxis management with our evidence-based training course. Ideal for healthcare professionals, educators, and patient care providers. Optimise patient outcomes with effective emergency response protocols, prevention strategies, and patient education.

Enhance your skills in promoting positive behavior and creating supportive environments for children with our PBS course. Evidence-based practices and collaboration emphasised.