the customer factor
The Customer Factor was launched in 2004 by our CEO and President, Steve Wright.
He owned a window cleaning business at the time and was tired of messing around
with index cards and the manual follow up process. Follow up is important but
having to sift through index cards all the time just wasn’t fun and was a huge
time waster! So The Customer Factor got its start primarily as a way to automate
the follow up processes in Steve’s own business. There simply wasn’t any any
other program available at the time that automated the process. From those
humble beginnings in 2004 we have grown to the point where The Customer Factor
is now simplifying and streamlining service businesses all over the world. The
Future… Have we finished building? Not a chance! We’re building out our
infrastructure now to handle the growth and as technology gets introduced we’re
latching on to it if it makes sense for our user base. And we all know the
future is mobile, so our iOS and Android apps are growing with new features
constantly. New Features are also being introduced into the software almost
weekly. Software, if done correctly, is never “finished”. We take this
literally. We don’t wait months or a year to introduce an update. That’s nutty.
We work on features 6 days a week, so when a feature is completed, we upload it
right away so that our users can benefit from it. If you ask around or talk to
another current user of The Customer Factor, chances are one of the things
they’ll say is “They’re always adding new features”. So…the future is bright at
the offices of The Customer Factor. We’ll be here for you today, tomorrow, next
month, next year, and 20 years from now. We’re not going anywhere. We’re having
too much fun and we know you will too. So come on in and join us. Your business
will thank you for it! Have any questions? Check out our FAQs or Contact us.
