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253 Educators providing EHL courses delivered Online

Dm Training Consultants Ltd

dm training consultants ltd

Portlethen

I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without Donna Matherseffort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place. Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter. Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective. Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive. I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.

Hit Training

hit training

Shoreham By Sea

HIT Training is the leading specialist training and apprenticeship provider for the UK’s hospitality and catering industry. At HIT Training we have a positive vision of what apprenticeships can do: improve individual's skills and therefore their life chances; make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be. Founded by a small group of directors who had successfully established and developed the major training provider ‘Hospitality Plus’, HIT offers hotel and catering apprenticeships across all sectors – not just chefs, bar staff and waiters, but in sales and marketing roles, banqueting and conferencing, events, functions and outside catering. Our unparalleled industry experience means that we understand the needs of both the employer and the learner. Each of our trainer-assessors has worked in the industry so has valuable practical experience, local knowledge and an understanding of what learners and employers need to forge a life-enhancing, or business-boosting relationship. With a strong local focus, HIT offers hotel and catering apprenticeships at all levels and in all sectors. Since 2006 we have supported 100,000 learners at over 22,000 employer sites across the country. We hold two Grade 2 ‘Good’ OFSTED inspections. More than 70% of HIT apprentices complete their apprenticeships and obtain either a BTEC or City & Guilds diploma.