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The course, Mental Freedom: Freedom from Pain, addresses the crucial psychological aspects of your life. The author, Prof. Paul Cline, will share the hidden secrets of psychology to help you overcome your OLD PAIN and walk TOWARDS JOY. Have you felt cheated throughout your entire life? Yes, it's not your fault though if you feel like that. In the course, Prof. Paul will train you to use your mind better. You will get to know the formula of success. Perhaps, you feel wounded in many ways. But it's possible that it's NOT YOUR FAULT. This course on mental freedom will help you to overcome your OLD PAIN and introduce you to new COPING skills. In short, the course, Mental Freedom: Freedom from Pain, is a psychology course designed to educate you with the hidden secrets of psychology. You will surely succeed and transform your PAIN to JOY. What you'll learn Learn How Self-Image Determines What You Will And Won't Do ... And So Much More! Discover How Pain & Pleasure Rule You Life ... And The Secret Of How To Make This Work For You Instead Of Against You Discover How The 'Imprint Period' Has Literally Programmed You For Life ... And How To Reprogram It Breakthrough Personal Illusions And Unleash Your Hidden Potential Gain The Secret Of How To Free Yourself From Your Past Release Yourself From Emotional Pain And Frustration By Discovering How Emotions Really Work And How You Can Gain Greater Mastery See How False Personas Drive The Habits And Behaviors Of Yourself And Others ... Take Back Control And Free Yourself Gain A Deep Understanding Of What That Drives People's Every Action Why You Should Choose 'Mental Freedom: Freedom from Pain' Access from all types of devices with internet access and optimum screen size 4 hours of video lessons 1 full-length article 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning about your self-image which determines your actions Discovering the term 'Imprint period' and how to change yourself Rediscovering the formula of gaining freedom from past trauma Learning about false personas that drive your behaviour in the wrong direction Finding out the ways of taking control of your life and start your journey towards freedom Defining the rule of pain and pleasure in your life and using the concept for your benefits Learning to release emotional pain with insights into the functions of emotions Gaining an understanding of the force behind the actions you take Who is this course for? The purpose of this course is to help anyone with pain and stress. The course is ideal for people with old psychological issues, mental health issues, motivation for personal development. In addition, people who intend to help others with psychological problems i.e. therapists and mental health professionals can take the course too. Requirements Internet Connection Career Path You will know how to deal with stress for personal development in your personal life. However, as a professional, you will gain invaluable insights into the essential coping skills to transform the lives of the people who need help. Introduction PROMO VIDEO 00:05:00 Introduction - Course Goals & Beginning Concepts FREE 00:10:00 WHY You Are in Pain 00:16:00 How to Break Free From Pain 00:08:00 Main Concepts Beating Your FALSE Self-Image 00:25:00 Past & Future -Distractions 00:22:00 The Problem Of Attachments 00:29:00 Losing Your MIND To Gain Your SANITY 00:22:00 The Power Of The Unconscious Mind 00:21:00 Change Your Mind ... Change Your Life Re-writing Your Story 00:16:00 Great Ways To Feel Great - Part 1 00:26:00 reat Ways To Feel Great - Part 2 00:13:00 Additional Strategies 00:19:00 Final Thoughts Gaining Control & Final Thoughts 00:20:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world thrives on strong administrative, managerial, and customer service skills. Did you know that in the UK, a recent study found that 85% of employers prioritise well-developed soft skills in their candidates? Are you ready to take your career in business to the next level? This Office Administration, Business Administration & Retail Customer Service bundle equips you with the expertise to excel in various office administration, business administration, and retail customer service roles. We proudly offer 20 courses within the Office Administration, Business Administration & Retail Customer Service bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Office Administration & Skills Diploma Course 02: Compliance Officer Training Level 3 Course 03: Customer Service Training Course 04: Diploma in Performance Management Course 05: Project Management Course Course 06: Change Management Course 07: Business Administration Course 08: Financial Analysis Course Course 09: Diploma in Business Proposal Writing Course 10: Business Etiquette and Professional Behavior Course 11: Business Improvement Course 12: Ultimate Microsoft Excel For Business Bootcamp Course 13: Negotiation Skills Certificate Course 14: Retail Management Skills Course 15: Workplace Confidentiality Course 16: Product Management Course 17: Visual Merchandising Diploma Course 18: Strategic Marketing & Planning Course 19: Professional Diploma in Stress Management Course 20: Complete Communication Skills Master Class This Office Administration, Business Administration & Retail Customer Service bundle offers a holistic exploration of sales and marketing management principles, equipping you with the knowledge and skills to navigate the dynamic world of customer engagement. You'll delve into customer relationship management techniques, sales and marketing fundamentals, and innovative strategies for generating leads and driving sales. Learning Outcomes of Office Administration, Business Administration & Retail Customer Service Develop comprehensive office administration skills and compliance management knowledge. Master performance management strategies and project management methodologies. Gain insights into financial analysis, business proposal writing, and change management. Enhance business etiquette and professional behaviour in the workplace. Learn advanced Microsoft Excel techniques for data analysis and reporting. Acquire skills in retail management, customer service, and visual merchandising. Invest in your future and enrol today to unlock exciting career opportunities! Why Choose Our Office Administration, Business Administration & Retail Customer Service Course? Get a Free CPD Accredited Certificate upon completion of Office Administration Get a free student ID card with Office Administration Training The Office Administration is affordable and simple to understand This bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to the Office Administration course materials This bundle comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management Course 03: Retail Management Skills Module 01: Introduction To Retail Management Module 02: Retail Strategy Module 03: Retail Buying And Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management In Retailing Module 06: The Sales Process And Dealing With Customers At The Checkout Module 07: Importance Of Consumer Behaviour Module 08: Taking Trends And Targeting Customers Effectively Module 09: The Importance Of Communicating With Customers Module 10: Choosing A Retail Location and much more... =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate:Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free ( For The Title Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Office Administration, Business Administration & Retail Customer Service bundle is ideal for: Newcomers to Business Office Professionals Retail Staff Career Changers Entrepreneurs Ambitious Individuals Requirements You will not need any prior background or expertise to enrol in this Office Administration, Business Administration & Retail Customer Service bundle. Career path After completing this Office Administration, Business Administration & Retail Customer Service bundle, you are to start your career or begin the next phase of your career. Office Manager Business Analyst Retail Manager Project Manager Marketing Specialist Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Description: Project Management refers to the approach of initiating, planning, executing, controlling and closing the job or work of a team by achieving specific goals and objectives. Therefore, it is the application of knowledge, skill, tools, techniques, and teamwork to run the project activities. A project manager is responsible for the success and failure of the project. As a result, the knowledge of Project Management is a must for the development of your business and project. In the Project Management Training - Complete Video Course you will be introduced to the practical knowledge and techniques that you need to be a successful project manager. The Project Management Training - Complete Video Course provides all the necessary information and skills for Project Management such as how to build the team, how to lead the team, communication, etc. You will also learn the basics of Project Management, Change Management, Stakeholder Management, Managing Budgets and schedules, etc. Finally, the Project Management Training - Complete Video Course will guide you the procedures for managing a team successfully and helps you to overcome the probable project problems. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Project Management Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Project Management Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction & Overview Introduction & Overview FREE 00:16:00 Tools You Need 00:19:00 Teams & Leadership Teams & Leadership 00:35:00 Teams 00:33:00 Conflict 00:34:00 Project Communication Project Communication 00:25:00 Didactic Communications 00:22:00 Basic Meeting Rules 00:21:00 Stakeholder Management Stakeholder Management 00:19:00 The Basics of Project Management The Basics of Project Management 00:19:00 Project Needs 00:21:00 Scope and Requirements Scope and Requirements 00:28:00 Work Breakdown Structures 00:27:00 Displayed Thinking 00:31:00 Developmental Methodologies Developmental Methodologies 00:25:00 Methodology Types 00:26:00 Selecting a Methodology 00:22:00 Effective Budgets & Schedules Effective Budgets & Schedules 00:25:00 Resource Estimating 00:26:00 Estimating Techniques 00:26:00 Project Performance Project Performance 00:25:00 The Keys to Success 00:23:00 Project Performance Key Values 00:24:00 Change Management Change Management 00:16:00 Mock Exam Mock Exam- Project Management Training - Complete Video Course 00:20:00 Final Exam Final Exam- Project Management Training - Complete Video Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Here you go the next/another part after Microsoft Project 2016 for Beginners. This Microsoft Project 2016 Advanced is the ultimate next step designed for anyone who has completed the Microsoft Project 2016 beginner course, or experienced project managers ready to take their next project skills to the next level. By taking this Microsoft Project 2016 Advanced you will get comfortable on managing the project environment, working within task structures, generating views, and creating reports and much more. So, become an expert at Microsoft Project 2016 with this advanced course. Learning Outcomes: How to link projects, create and use resource pools, and baseline a project Working with custom fields, changing project options and extending projects with apps Change task list, create network diagram, manage critical path, use lag and lead, update project work, and analyze earned value Four different ways to generate project views including: using view commands, existing views, creating custom views, and formatting and sharing the timeline view Utilize existing, create custom and export visual reports Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Project 2016 Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Project 2016 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Managing the Project Environment Link Projects 01:00:00 Create and Use Resource Pools 01:30:00 Baseline a Project 00:00:00 Work with Custom Fields 01:30:00 Change Project Options 01:30:00 Extend Project with Apps 00:30:00 Managing Task Structures Change a Task List 01:30:00 Create a Network Diagram 00:45:00 Manage the Critical Path 00:15:00 Use Lag and Lead 00:30:00 Update Project Work 00:45:00 Analyze Earned Value 01:00:00 Generating Project Views Use View Commands 01:00:00 Use Existing Views 00:15:00 Create Custom Views 01:30:00 Format and Share the Timeline View 00:45:00 Producing Project Reports Use Existing Reports 00:30:00 Create Custom Reports 01:30:00 Export Visual Reports 01:00:00 Activities Activities - Microsoft Project 2016 Advanced 00:00:00 Mock Exam Mock Exam- Microsoft Project 2016 Advanced 00:20:00 Final Exam Final Exam- Microsoft Project 2016 Advanced 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Now your child is not in school there is the possibility for recovery and there is the possibility for making things better for the child. Parents now have a unique opportunity to truly listen to their child. Now they can be supported through this period of time towards something more suited to their needs.

Description: Master the latest techniques of UX design with the Level 2 Certificate in UX Design course. User experience design or UX helps you to enhance the user satisfaction by improving the usability, accessibility, and pleasure of the users while experiencing or using your product. Throughout the course, you will learn the common UX mistakes people do while designing websites. You will be able to understand the human behaviour and psychology when they use your site. Based on this human behaviour and psychology, you will be able to apply the Usability Principles for improving your digital product that will satisfy the customers and meet their needs. Screenshots of UX problems faced by many designers, developers, and product managers will be presented to you so that you can understand the concepts easily. Instead of these, the course discusses the role of a role of UX developers for making any Website's or Apps Usability better. Who is the course for? Designers Developers Coders SEO Experts UI Designers Entrepreneur Design Directors Web Designers Mobile App Developes Startup CEO Anyone who wants to learn User Experiene Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to User Expericne, UX Roles and how to be a UX Designer What Is UI FREE 00:05:00 Can I be a Ux Designer-updated 00:03:00 Different Role of Ux Designer 00:06:00 Major Parts of Ux Design 00:05:00 Human Centered Design, Double Diamond Model of Design and Root Cause analysis Human Centered Design 00:03:00 Double Diamond 00:05:00 Root Cause Analysis 00:02:00 Seven Stages of Actions 00:05:00 Five second usability test 00:02:00 06. Assignment 00:03:00 What is Agile UX 00:06:00 Principles & Concepts of User Experience, Usability and Interaction Design Affordance And Signfiers 00:06:00 Affordance And Signifiers-examples-fix-video 00:06:00 Afforadances explained headshot 00:05:00 Natural Mapping with examples 00:09:00 Mental models and conceptual models 00:06:00 Working Memory 00:06:00 Working Memory Example 00:07:00 06. Recognition And Recall 00:04:00 Recognition examples 00:07:00 User Expectations 00:04:00 User Expectations examples 00:08:00 User expectation headshot 00:02:00 Peripheral Vision 00:05:00 Peripheral Vision examples 00:07:00 Context of Use 00:05:00 Context of use headshot 00:02:00 Why-stakeholders are important 00:04:00 Information Architecture 00:05:00 Information Architecture Examples 00:11:00 Human Behavior Patterns, Decision making, scanning patterns and Change Blindness Humans Lazy Behavior decision Paralysis And Scanning 00:05:00 Human Decisions-Old And New Brain 00:03:00 Humans Hate Change 00:03:00 Our Goals And Change Blindness 00:03:00 Human behavior decision Paralysis hate change Examples 00:08:00 F-z Patterns Cart Abondomnment, Form Field Conversions 00:07:00 Designing for Humans - How to design better products for humans Discoverability 00:06:00 Discover assignment 00:01:00 Learnability 00:04:00 Feedback 00:03:00 Feedback Within Context Walmart 00:03:00 Feedback examples 00:08:00 Constraints With Examples 00:06:00 Consistancy With Examples 00:06:00 Slips And Mistakes With Examples 00:04:00 Designing For Errors With Examples 00:04:00 User In Control with Examples 00:05:00 Grouping And chunking with Examples 00:04:00 Humans Have Limits 00:07:00 How Developers can improve User Experience? Using design patterns: don't reinvent the wheel 00:05:00 Dont let users think do heavy calculation yourself 00:08:00 Speed and Delays 00:06:00 Smart Defaults 00:06:00 Guiding And Training Users 00:04:00 Barriers To Entry 00:05:00 Natural Language with Examples 00:08:00 Natural Language Forms 00:03:00 Google Analytics 00:05:00 Notification 00:07:00 Anticipatory Desgin 00:04:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This comprehensive two-day sleep workshop provides healthcare professionals with an understanding of a wide range of common childhood sleep difficulties and sleep disorders . We explore up-to-date evidence and science based strategies to enable participants to support families struggling with their with pre-school children and for children with SEND. Throughout the two days we use real-life case studies enabling delegates to assess and plan gentle and responsive interventions for a range of child sleep problems and sleep disorders. We have developed the workshop content and delivery to be highly engaging, interactive and relevant to all community staff working with families with young children experiencing sleep problems. Child focused and firmly grounded in research and evidence-based practice our training follows the Baby Friendly Initiative. This two-day workshop is accredited for 12 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value. It has a well-written and engaging presentation and a variety of activities and tasks to aid interactivity and learner engagement.” Workshop Aims To provide community staff with up-to-date evidence based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents regarding sleep difficulties in infants and children. To provide an overview of evidence based interventions used to help behavioural sleep difficulties in infants and children. Learning Outcomes By the end of this two-day course participants will be able to: Understand the science of sleep, sleep hygiene and sleep needs Understand common sleep difficulties Gain an understanding of a range of common sleep interventions used to help behavioural sleep difficulties in children Understand how to undertake a sleep assessment, incorporating a sleep history and the use of a sleep diary Understand common paediatric disorders that may impact sleep Provide anticipatory sleep advice and interventions to parents Modify a sleep programme to suit an individual family’s needs and support the family’s capacity to change

This webinar explores the depths of the revolutionary idea of trusting your child, rumoured to be the hardest aspect of unschooling, but also the change that could dramatically improve the dynamics in your home and your child's learning capabilities.

Change and uncertainty - staying resilient in a shifting landscape Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - Change is inevitable - but that doesn’t mean it’s easy. Whether it’s shifting targets, new team structures, or sector-wide challenges, hospice fundraisers are constantly navigating uncertainty. This interactive workshop will help you: ✅ Understand why change feels hard—and how to make it easier ✅ Identify what’s in your control (and let go of what’s not) ✅ Build resilience and confidence in uncertain times With practical strategies, group discussions, and real-world tools, you’ll leave feeling more in control, no matter what’s ahead. - - - Claire Warner (she/her) is a Charity Culture, Wellbeing & Leadership Specialist. Before developing this specialism, Claire had 19 years working in the charity sector, including 10 years in Director / Senior Leader roles. But it was a period of significant unwellbeing (breast cancer) that led Claire to the career change. And it was in conducting a large piece of research into sector wellbeing, that Claire recognised this significant gap in provision and went on to create Lift. In 2020, Claire won the Best Digital Leader Award at the Social CEO Awards for her wellbeing work during the pandemic. In 2021, she curated the first Charity Workplace Wellbeing Summit and was named as one of Charity Times Magazine’s 20 Pandemic Pioneers. Claire lives in rural Lancashire with her husband, their two daughters, Rowan the dog and horses Maddie and Bernie.

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00