1898 Courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for This course is designed for network and software engineers who hold the following job roles: Network administrators Network operators Overview After taking this course, you should be able to: Explain the benefits of using Cisco DNA Center in a traditional, enterprise network Explain at a detailed level the Cisco DNA Center Assurance system architecture, functional components, features, and data-processing concepts Explain the health scores, metrics, and strategies that you use for monitoring network devices, clients, and applications with Cisco DNA Assurance Describe how Cisco DNA Center Assurance analyzes the streaming telemetry and collected data, correlates the data, performs root cause analysis, and displays detected issues, insights, and trends Describe the Cisco DNA Center Assurance troubleshooting tools, mechanisms, strategies, and scenarios to proactively detect and resolve wireless network, client, and application issues and pinpoint the root cause Deploy and configure Cisco DNA Center to use Assurance features for monitoring and troubleshooting network devices, clients, and applications The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 course provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure by using Cisco© Digital Network Architecture (Cisco DNA?) Assurance. The course focuses on highlighting issues rather than on monitoring data. The advanced artificial intelligence and machine learning features within Cisco DNA Assurance enable you to isolate the root cause of a problem and to take appropriate actions to quickly resolve issues. Cisco DNA Assurance can be used to perform the work of a Level 3 support engineer. Course Outline Introducing Cisco DNA Center Assurance Monitoring Health and Performance with Cisco DNA Center Assurance Troubleshooting Issues, Observing Insights and Trends Troubleshooting Wireless Issues with Cisco DNA Center Assurance Tools Additional course details: Nexus Humans Cisco Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Installers System Integrators System Administrators Network Administrators Solutions Designers Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the Cisco IOS XR 64-Bit software architecture and Linux system fundamentals Describe the major differences between classic Cisco IOS XR software and Cisco IOS XR 64-Bit software on the ASR 9000 Series routers Migrate an ASR 9000 Series router from classic IOS XR software to Cisco IOS XR 64-Bit software Perform and explain Cisco IOS XR 64-Bit software installations Configure and describe Cisco IOS XR 64-Bit software features The Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) course covers the migration from classic 32-bit Cisco IOS© XR software to Cisco IOS XR 64-Bit software on the Cisco© ASR 9000 Series Aggregation Services Routers. This course will also examine the software architecture, boot process, and auto-provisioning of the Cisco IOS XR 64-bit software, as well as showing you how to install Cisco IOS XR and third-party software packages. In addition, it will investigate data models and show you how to implement telemetry, model-driven programmability, and application hosting services. Software Architecture and Linux Fundamentals Cisco IOS XR 64-Bit Software Fundamentals Cisco ASR 9000 Series IOS XR 64-Bit Software vs. Classic 32-Bit Software Exploring Linux Fundamentals Creating User Profiles Cisco IOS XR 64-Bit Software Installation Examining Resource Allocations and Media Mappings Migrating to Cisco IOS XR 64-Bit Software Examining the Boot Process Performing Disaster Recovery Installing Software Packages Cisco IOS XR 64-Bit Software Features Investigating Data Models Implementing Telemetry Exploring Model-Driven Programmability Employing Application Hosting Additional course details: Nexus Humans Cisco ASR9000 Series 64-bit Software Migration (IOSXR211) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ASR9000 Series 64-bit Software Migration (IOSXR211) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for the non-technical end user of computers, mobile devices, networks, and the Internet, to enable you to use technology more securely to minimize digital risks. This course is also designed for you to prepare for the Certified CyberSAFE credential. You can obtain your Certified CyberSAFE certificate by completing the Certified CyberSAFE credential process on the CHOICE platform following the course presentation. Overview In this course, you will identify many of the common risks involved in using conventional end-user technology, as well as ways to use it safely, to protect yourself from those risks. You will: Identify the need for security Secure devices like desktops, laptops, smartphones, and more Use the Internet securely Regardless of your computer experience, this class will help you become more aware of technology ðrelated risks and what you can do to protect yourself and your organization from them. This course will help you to: ? Understand security compliance needs and requirements ? Recognize and avoid phishing and other social engineering ? Recognize and avoid viruses, ransomware, and other malware ? Help ensure data security on computers, mobile devices, networks, the Internet, and in the cloud. In this course, you will use discussions, case studies, and the experiences of your instructor and fellow students to explore the hazards and pitfalls of technology and learn how to use that technology safely and securely. Course includes access to the CyberSAFE assessment. Upon successful completion of the assessment, learners will receive the CyberSAFE credential and digital badge. Identifying the Need for Security Identify Security Compliance Requirements Recognize Social Engineering and Avoid Phishing and other Attacks Securing Devices Maintain Physical Security of Devices Use Passwords for Security Protect Your Data Identify and Mitigate Viruses, Ransomware, and other Malware Use Wireless Devices Securely Using the Internet Securely Browse the Web Safely Use Email Securely Use Social Networking Securely Use Cloud Services Securely Additional course details: Nexus Humans CertNexus CyberSAFE Extended Edition 2019 (CBS-310) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CertNexus CyberSAFE Extended Edition 2019 (CBS-310) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for Security EngineersNetwork Engineers Overview This course is intended to provide a top-level overview of Palo Alto Networks© Traps? Endpoint protection product. Upon completion of the class the student will be able to understand these principles: Explain the core technologies of Traps? and how it differs from traditional signature recognition technologies. Understand the advantages of these technologies over existing solutions. Understand Traps? product architecture and deployment requirements. Installation requirements for Traps? installations. Deploy Exploit Prevention Module defenses to endpoints with Policies. Deploy Malware Protection defenses to endpoints. Provide Application Execution Control in conjunction with WildFire?. Understand deployment strategies and tactics for Workstations, VDI and Server endpoints. Gather and analyze Security Event reports and forensics. Foundation classes are just introductory trainings, NOT a full technical training. Compromise isn?t inevitable, or, at least, it shouldn?t be. Traditional endpoint protection simply cannot keep up with the rapidly evolving threat landscape, leaving organizations vulnerable to advanced attacks. A new approach is needed, one that can rebuild confidence in endpoint security. This new approach needs to prevent advanced attacks originating from executables, data files or network-based exploits ? known and unknown ? before any malicious activity could successfully run. Palo Alto Networks© call this ?advanced endpoint protection.? By focusing on the attacker?s core techniques and putting up barriers to mitigate them, the attacker?s path for exploitation becomes known, even when the attack isn?t. Traps? focuses on the core techniques leveraged by exploits in advanced cyberattacks and renders these techniques ineffective by breaking the exploit sequence and blocking the technique the moment it is attempted. IntroductionThe Traps? technology alternative to endpoint defenseTraps? Exploit and Malware protectionTraps? Product ArchitectureTraps? DeploymentTraps? Exploit Policy ManagementTraps? Malware Protection PoliciesTraps? ForensicsPractical Traps? Implementation considerations Additional course details: Nexus Humans Palo Alto Networks - Foundations of Palo Alto Networks Traps Endpoint protection (EDU-180) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks - Foundations of Palo Alto Networks Traps Endpoint protection (EDU-180) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Cisco Meeting Server Single Server Solution Cisco Meeting Server Solution Reviewing Authentication and Encryption Single Server Solution Preparing for Cisco Meeting Server Installation Installing Cisco Meeting Servers Configuring the Web Admin Configuring the Call Bridge Configuring the Web Bridge Module 2: Troubleshooting Tools Seven call detail record (CDR) record types and the information contained in each Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status Common issues for end users using the Cisco Meeting Server solution Module 3: Firewall Traversal and Unified Communications Application Integration Deploying a TURN Server Deploying Firewall and NAT Traversal Integrating with UC Platforms Additional course details: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for security analysts, security technical architects, offense managers, network administrators, and system administrators using QRadar SIEM. Overview After completing this course, you should be able to perform the following tasks: Describe how QRadar collects data to detect suspicious activities Describe the QRadar architecture and data flows Navigate the user interface Define log sources, protocols, and event details Discover how QRadar collects and analyzes network flow information Describe the QRadar Custom Rule Engine Utilize the Use Case Manager app Discover and manage asset information Learn about a variety of QRadar apps, content extensions, and the App Framework Analyze offenses by using the QRadar UI and the Analyst Workflow app Search, filter, group, and analyze security data Use AQL for advanced searches Use QRadar to create customized reports Explore aggregated data management Define sophisticated reporting using Pulse Dashboards Discover QRadar administrative tasks IBM Security QRadar enables deep visibility into network, endpoint, user, and application activity. It provides collection, normalization, correlation, and secure storage of events, flows, assets, and vulnerabilities. Suspected attacks and policy breaches are highlighted as offenses. In this course, you learn about the solution architecture, how to navigate the user interface, and how to investigate offenses. You search and analyze the information from which QRadar concluded a suspicious activity. Hands-on exercises reinforce the skills learned. Course Outline Unit 0: IBM Security QRadar 7.4 - Fundamentals Unit 1: QRadar Architecture Unit 2: QRadar UI - Overview Unit 3: QRadar - Log Source Unit 4: QRadar flows and QRadar Network Insights Unit 5: QRadar Custom Rule Engine (CRE) Unit 6: QRadar Use Case Manager app Unit 7: QRadar - Assets Unit 8: QRadar extensions Unit 9: Working with Offenses Unit 10: QRadar - Search, filtering, and AQL Unit 11: QRadar - Reporting and Dashboards Unit 12: QRadar - Admin Console Additional course details: Nexus Humans BQ104 IBM QRadar SIEM Foundations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BQ104 IBM QRadar SIEM Foundations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is designed for persons who are new to the z/OS platforms but have a technical background in information technology. It is intended for those who require an in-depth understanding of z/OS. Overview Describe the system initialization process of the z/OS operating systemsState the differences between an address space, data space, and hyperspaceDescribe the process of translating a virtual address to a real addressExplain the difference between paging and swappingDefine a z/OS taskDescribe dispatching, interrupt processing, supervisor calls, cross memory services, and serializationDescribe the purpose of the Job Entry Subsystem (JES)Illustrate the flow of a job through the z/OS environmentDescribe the allocation process for data sets in the z/OS environmentsIllustrate how an I/O request is processed in a z/OS environmentDescribe how workload management is accomplished in a z/OS environmentExplain the z/OS recovery processes and list available Problem Determination ToolsDescribe z/OS storage management conceptsDescribe the UNIX System Services functions provided in the z/OS environmentsExplain the network topologies and protocol support provided in z/OSDescribe system security and network security for a z/OS environmentCreate a high-level plan for the installation and configuration of a z/OS environment This classroom course introduces the base elements, optional features, and servers that are provided in z/OS. It focuses on the system service facilities that are provided by the z/OS Base Control Program (BCP). Day 1 Unit 1: z/OS overview Including welcome and course overview Unit 2: Storage management Day 2 Unit 3: Managing work Unit 4: Input/output processing Day 3 Unit 4: Input/output processing (continued) Unit 5: Data management Unit 6: Job management Day 4 Unit 7: IPL and system initialization Unit 8: Termination and recovery analysis Unit 9: Installing and configuring Day 5 Unit 10: Communicating Unit 11: Security in z/OS Including end-of-course summary Additional course details: Nexus Humans ES15 IBM z/OS Facilities training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES15 IBM z/OS Facilities course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is for technical professionals who need to know how to deploy open source intrusion detection systems (IDS) and intrusion prevention systems (IPS), and how to write Snort rules. Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Snort technology and identify resources available for maintaining a Snort deployment Install Snort on a Linux-based operating system Describe the Snort operation modes and their command-line options Describe the Snort intrusion detection output options Download and deploy a new rule set to Snort Describe and configure the snort.conf file Configure Snort for inline operation and configure the inline-only features Describe the Snort basic rule syntax and usage Describe how traffic is processed by the Snort engine Describe several advanced rule options used by Snort Describe OpenAppID features and functionality Describe how to monitor Snort performance and how to tune rules The Securing Cisco Networks with Open Source Snort (SSFSNORT) v2.1 course shows you how to deploy a network intrusion detection system based on Snort. You?ll learn how to install, configure, operate, and manage a Snort system, rules writing with an overview of basic options, advanced rules writing, how to configure Pulled Pork, and how to use OpenAppID to provide protection of your network from malware. You will learn techniques of tuning and performance monitoring, traffic flow through Snort rules, and more Course outline Introduction to Snort Technology Snort Installation Snort Operation Snort Intrusion Detection Output Rule Management Snort Configuration Inline Operation and Configuration Snort Rule Syntax and Usage Traffic Flow Through Snort Rules Advanced Rule Options OpenAppID Detection Tuning Snort Additional course details: Nexus Humans Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Technical professionals who need to install, configure, and manage Virtual Security Extension (VSX) solutions within their network security environment. Overview Explain the benefits of virtual network security. Understand the basic functions, components, and advantages of VSX technology. Examine the VSX management infrastructure and understand how traffic flows within a VSX network. Discuss options for deploying VSX technology within various types of organizations. Understand how to install and configure VSX Gateways and Virtual Systems. Describe different routing schemes and features that are available to use within the VSX environment. Understand how to deploy additional VSX networking configurations that may be required in the environment. Understand the differences between deploying physical Security Gateway Clusters and VSX Gateway Clusters. Understand how Virtual System Load Sharing works to enhance VSX network performance. Understand how to use the VSX Provisioning Tool to add and remove virtual devices. Recall how CoreXL technology enhances Security Gateway performance and recognize how to use the technology in a VSX environment. Understand how to employ tools for optimizing resources allocated in a VSX environment. Identify various VSX command line tools commonly used to retrieve information and perform configuration changes. Understand how to use VSX utility commands to perform various maintenance tasks for the VSX environment. Understand how to troubleshoot and debug issues that may occur in a VSX environment. This course provides a comprehensive understanding of the Check Point VSX solution and describes how to deploy it within the corporate network environment. Course Topics VSX Overview Virtual System Installation and Configuration VSX Clustering Advanced VSX Features Troubleshooting VSX LAB EXERCISES Configuring the VSX Environment Deploying a Virtual System with a Physical Interface Deploying a VS with Bonded VLAN Interfaces Configuring Virtual System HA Converting VSX High Availability to Virtual System Load Sharing Maintaining the VSX Environment Using the CLI to Manage VSX Performance Tuning in VSX Troubleshooting VSX Issues Upgrading a VSX Environment Additional course details: Nexus Humans CCVS Check Point Certified VSX Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCVS Check Point Certified VSX Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.