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This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator Begin your journey to becoming a lifesaver with our Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator. Master the essentials of BLS, CPR, and AED use to respond effectively in emergencies. Learning Outcomes: Understand Basic Life Support (BLS) fundamentals. Perform Cardiopulmonary Resuscitation (CPR) correctly. Operate an Automated External Defibrillator (AED) safely. Respond to choking incidents with BLS techniques. Apply BLS skills confidently during emergencies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator: Basic Life Support (BLS) 101: Grasp the core principles and techniques of Basic Life Support (BLS) to provide initial care. Cardiopulmonary Resuscitation (CPR): Learn the life-saving technique of CPR to maintain blood circulation in emergency scenarios. Automated External Defibrillator (AED): Gain proficiency in the safe and effective use of AEDs for emergency cardiac events. Choking: Acquire the skills to assist choking individuals using BLS protocols. BLS During Emergencies: Prepare to implement BLS strategies swiftly and effectively during emergency situations.

Level 1 Diploma in Admin, Secretarial & PA Skills with Minute Taking and Microsoft Excel Embark on a career-enhancing journey with our Level 1 Diploma, designed to elevate your proficiency in Admin, Secretarial & PA roles. Deepen your expertise in these fields, gaining essential skills in minute taking and Microsoft Excel to enhance your administrative acumen. Learning Outcomes: Define Admin, Secretarial & PA roles. Explain task management for Admin, Secretarial & PA. Implement time management in Admin, Secretarial & PA. Evaluate diary management strategies. Develop meeting management plans for Admin, Secretarial & PA. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Diploma in Admin, Secretarial & PA Skills: An Overview of Admin, Secretarial, PA: Gain foundational knowledge of roles and responsibilities in Admin, Secretarial, PA fields. Task Management for Admin, Secretarial, PA: Master task prioritization and workflow optimization for effective Admin, Secretarial, PA roles. Time Management for Admin, Secretarial, PA: Acquire time management skills for increased productivity in Admin, Secretarial, PA tasks. Diary Management for Admin, Secretarial, PA: Learn to manage schedules and appointments proficiently as an Admin, Secretarial, PA. Meeting Management & Minute Taking: Develop skills in meeting facilitation and accurate minute-taking for Admin, Secretarial, PA. Office Management and Supervision: Understand office supervision techniques and management best practices for Admin, Secretarial, PA roles.

Duration 3 Days 18 CPD hours This course is intended for Professionals who want unparalleled creative freedom, productivity, and precision for producing superb 3D modeling. Overview Navigate the AutoCAD user interfacesUse the fundamental features of AutoCADUse the precision drafting tools in AutoCAD to develop accurate technical drawingsPresent drawings in a detailed and visually impressive way In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings. Getting Started with AutoCAD Starting the Software User Interface Working with Commands Cartesian Workspace Opening an Existing Drawing File Viewing Your Drawing Saving Your Work Basic Drawing & Editing Commands Drawing Lines Erasing Objects Drawing Lines with Polar Tracking Drawing Rectangles Drawing Circles Undo and Redo Actions Projects - Creating a Simple Drawing Create a Simple Drawing Create Simple Shapes Drawing Precision in AutoCAD Using Running Object Snaps Using Object Snap Overrides Polar Tracking at Angles Object Snap Tracking Drawing with Snap and Grid (Optional) Making Changes in Your Drawing Selecting Objects for Editing Moving Objects Copying Objects Rotating Objects Scaling Objects Mirroring Objects Editing with Grips Projects - Making Your Drawing More Precise Schematic Project: Electronics Diagram Architectural Project: Landscape Mechanical Project (with Polar & Tracking) Mechanical Project: Surge Protector Mechanical Project: Satellite Organizing Your Drawing with Layers Creating New Drawings With Templates What are Layers? Layer States Changing an Object's Layer Advanced Object Types Drawing Arcs Drawing Polylines Editing Polylines Drawing Polygons Drawing Ellipses Analzying Model and Object Properties Working with Object Properties Measuring Objects Projects - Drawing Organization & Information Architectural Project Mechanical Project Civil Project Advanced Editing Commands Trimming and Extending Objects Stretching Objects Creating Fillets and Chamfers Creating Arrays of Objects Inserting Blocks What are Blocks? Working with Dynamic Blocks Inserting Blocks Inserting Blocks using the Tool Palettes Inserting Blocks using the DesignCenter Inserting Blocks using the Content Explorer Projects - Creating More Complex Objects Mechanical Project 1 - Plate Mechanical Project 2 - Gasket Mechanical Project 3 - Plate Mechanical Project 4 - Rocker Arm Architectural Project 1 - Floor Plan Architectural Project 2 - Floor Plan Civil Project - Parking Lot Setting Up a Layout Printing Concepts Working in Layouts Creating Layouts Creating Layout Viewports Guidelines for Layouts Printing Your Drawing Printing Layouts Print and Plot Settings Projects - Preparing to Print Mechanical Project Architectural Project Text Working with Annotations Adding Text in a Drawing Modifying Multiline Text Formatting Multiline Text Adding Notes with Leaders to Your Drawing Creating Tables Modifying Tables Hatching Hatching Editing Hatches Adding Dimensions Dimensioning Concepts Adding Linear Dimensions Adding Radial and Angular Dimensions Editing Dimensions Projects - Annotating Your Drawing Mechanical Project Architectural Project 1 Architectural Project 2 Civil Project Additional course details: Nexus Humans AutoCAD Level 1 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AutoCAD Level 1 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Qualification Number 603/5253/X Minimum entry age 19 Guided Learning Hours 90 What does this qualification cover? This qualification will enable learners to understand and implement lean organisation techniques, business improvement tools and techniques and to work effectively in a business team. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Working in teams • Unit 2 Business improvement tools and techniques • Unit 3 Lean organisation techniques How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Qualification Number 600/3775/1 Minimum entry age 19 Guided Learning Hours 55 What does this qualification cover? This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team. Who is it suitable for? This qualification is for those individuals who wish to develop their knowledge and understanding of leading a team and / or are planning to move into a team leading role This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Team Leading Responsibilities • Unit 2 Managing yourself and providing direction to your team • Unit 3 Communicating Information and Knowledge in the Workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

This Health & Safety in the Care Sector Course works alongside, and helps, learners understand Standard 13 of the Care Certificate. This Standard touches on the legislation, policies & responsibilities relating to Health & Safety in the care sector, as well as looking at accidents and sudden illnesses.

A level one-to-one tuition