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This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Type of Education: %100 Online Duration: 24 Months IELTS Requirement: IELTS is not required

Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator Begin your journey to becoming a lifesaver with our Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator. Master the essentials of BLS, CPR, and AED use to respond effectively in emergencies. Learning Outcomes: Understand Basic Life Support (BLS) fundamentals. Perform Cardiopulmonary Resuscitation (CPR) correctly. Operate an Automated External Defibrillator (AED) safely. Respond to choking incidents with BLS techniques. Apply BLS skills confidently during emergencies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator: Basic Life Support (BLS) 101: Grasp the core principles and techniques of Basic Life Support (BLS) to provide initial care. Cardiopulmonary Resuscitation (CPR): Learn the life-saving technique of CPR to maintain blood circulation in emergency scenarios. Automated External Defibrillator (AED): Gain proficiency in the safe and effective use of AEDs for emergency cardiac events. Choking: Acquire the skills to assist choking individuals using BLS protocols. BLS During Emergencies: Prepare to implement BLS strategies swiftly and effectively during emergency situations.

Level 1 Diploma in Admin, Secretarial & PA Skills with Minute Taking and Microsoft Excel Embark on a career-enhancing journey with our Level 1 Diploma, designed to elevate your proficiency in Admin, Secretarial & PA roles. Deepen your expertise in these fields, gaining essential skills in minute taking and Microsoft Excel to enhance your administrative acumen. Learning Outcomes: Define Admin, Secretarial & PA roles. Explain task management for Admin, Secretarial & PA. Implement time management in Admin, Secretarial & PA. Evaluate diary management strategies. Develop meeting management plans for Admin, Secretarial & PA. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Diploma in Admin, Secretarial & PA Skills: An Overview of Admin, Secretarial, PA: Gain foundational knowledge of roles and responsibilities in Admin, Secretarial, PA fields. Task Management for Admin, Secretarial, PA: Master task prioritization and workflow optimization for effective Admin, Secretarial, PA roles. Time Management for Admin, Secretarial, PA: Acquire time management skills for increased productivity in Admin, Secretarial, PA tasks. Diary Management for Admin, Secretarial, PA: Learn to manage schedules and appointments proficiently as an Admin, Secretarial, PA. Meeting Management & Minute Taking: Develop skills in meeting facilitation and accurate minute-taking for Admin, Secretarial, PA. Office Management and Supervision: Understand office supervision techniques and management best practices for Admin, Secretarial, PA roles.

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Qualification Number 603/5253/X Minimum entry age 19 Guided Learning Hours 90 What does this qualification cover? This qualification will enable learners to understand and implement lean organisation techniques, business improvement tools and techniques and to work effectively in a business team. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Working in teams • Unit 2 Business improvement tools and techniques • Unit 3 Lean organisation techniques How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Qualification Number 600/3775/1 Minimum entry age 19 Guided Learning Hours 55 What does this qualification cover? This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team. Who is it suitable for? This qualification is for those individuals who wish to develop their knowledge and understanding of leading a team and / or are planning to move into a team leading role This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Team Leading Responsibilities • Unit 2 Managing yourself and providing direction to your team • Unit 3 Communicating Information and Knowledge in the Workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Duration 3 Days 18 CPD hours This course is intended for Professionals who want unparalleled creative freedom, productivity, and precision for producing superb 3D modeling. Overview Navigate the AutoCAD user interfacesUse the fundamental features of AutoCADUse the precision drafting tools in AutoCAD to develop accurate technical drawingsPresent drawings in a detailed and visually impressive way In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings. Getting Started with AutoCAD Starting the Software User Interface Working with Commands Cartesian Workspace Opening an Existing Drawing File Viewing Your Drawing Saving Your Work Basic Drawing & Editing Commands Drawing Lines Erasing Objects Drawing Lines with Polar Tracking Drawing Rectangles Drawing Circles Undo and Redo Actions Projects - Creating a Simple Drawing Create a Simple Drawing Create Simple Shapes Drawing Precision in AutoCAD Using Running Object Snaps Using Object Snap Overrides Polar Tracking at Angles Object Snap Tracking Drawing with Snap and Grid (Optional) Making Changes in Your Drawing Selecting Objects for Editing Moving Objects Copying Objects Rotating Objects Scaling Objects Mirroring Objects Editing with Grips Projects - Making Your Drawing More Precise Schematic Project: Electronics Diagram Architectural Project: Landscape Mechanical Project (with Polar & Tracking) Mechanical Project: Surge Protector Mechanical Project: Satellite Organizing Your Drawing with Layers Creating New Drawings With Templates What are Layers? Layer States Changing an Object's Layer Advanced Object Types Drawing Arcs Drawing Polylines Editing Polylines Drawing Polygons Drawing Ellipses Analzying Model and Object Properties Working with Object Properties Measuring Objects Projects - Drawing Organization & Information Architectural Project Mechanical Project Civil Project Advanced Editing Commands Trimming and Extending Objects Stretching Objects Creating Fillets and Chamfers Creating Arrays of Objects Inserting Blocks What are Blocks? Working with Dynamic Blocks Inserting Blocks Inserting Blocks using the Tool Palettes Inserting Blocks using the DesignCenter Inserting Blocks using the Content Explorer Projects - Creating More Complex Objects Mechanical Project 1 - Plate Mechanical Project 2 - Gasket Mechanical Project 3 - Plate Mechanical Project 4 - Rocker Arm Architectural Project 1 - Floor Plan Architectural Project 2 - Floor Plan Civil Project - Parking Lot Setting Up a Layout Printing Concepts Working in Layouts Creating Layouts Creating Layout Viewports Guidelines for Layouts Printing Your Drawing Printing Layouts Print and Plot Settings Projects - Preparing to Print Mechanical Project Architectural Project Text Working with Annotations Adding Text in a Drawing Modifying Multiline Text Formatting Multiline Text Adding Notes with Leaders to Your Drawing Creating Tables Modifying Tables Hatching Hatching Editing Hatches Adding Dimensions Dimensioning Concepts Adding Linear Dimensions Adding Radial and Angular Dimensions Editing Dimensions Projects - Annotating Your Drawing Mechanical Project Architectural Project 1 Architectural Project 2 Civil Project Additional course details: Nexus Humans AutoCAD Level 1 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AutoCAD Level 1 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Delve into the dynamic world of digital exploration with our 'Introduction to Computers and Internet for Beginners' course. Tailored for newcomers, this comprehensive guide illuminates the fundamental pillars of computing, from efficient operating and troubleshooting to mastering quintessential applications. Experience a smooth transition as you acquaint yourself with varying Windows versions and fortify your knowledge base with vital cyber security protocols. By course completion, you'll confidently navigate the digital landscape, equipped with tools and understanding previously unimagined. Learning Outcomes Gain proficiency in computer operations and troubleshooting techniques. Utilise essential computer applications with adeptness. Establish a foundational understanding of tools and networking. Transition seamlessly between Windows 8 and the novel features of Windows 10. Uphold best practices for cyber security and online safety. Why choose this Introduction to Computers and Internet for Beginners course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Introduction to Computers and Internet for Beginners Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Introduction to Computers and Internet for Beginners course for? Absolute beginners venturing into the digital domain. Adults aiming to modernise their tech skills. Students desiring a robust foundation in computing. Small business owners looking to manage digital operations. Individuals prioritising online safety and security. Career path Help Desk Support: £18,000 - £30,000 Computer Technician: £17,000 - £26,000 IT Support Specialist: £20,000 - £35,000 Network Administrator (Entry Level): £22,000 - £33,000 Application Support Analyst: £25,000 - £40,000 Cyber Security Analyst (Entry Level): £28,000 - £45,000 Prerequisites This Introduction to Computers and Internet for Beginners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Introduction to Computers and Internet for Beginners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01 : Computer Operating and Troubleshooting What is an Operating System 00:48:00 Configuring the Operating System 00:06:00 What is an Application 00:10:00 Using Control Panel 00:18:00 Hardware and Peripherals 00:07:00 Storage 00:12:00 Connectivity Devices 00:05:00 Network Components 00:09:00 Software and Concepts 00:11:00 Licensing 00:06:00 Using Software 00:07:00 Software Tools 00:10:00 Software 00:14:00 Hardware, Devices, and Peripherals 00:06:00 Backup and Restore 00:03:00 Module 02 : Key Applications Application Features 01:21:00 Working with Word Processing 00:44:00 Working with Spreadsheets 00:49:00 Making a Presentation 01:08:00 Databases 00:34:00 Collaboration 00:03:00 Module 03 : Tools & Networking Course Introduction 00:02:00 Web Browsers 00:47:00 Networking Terminology 00:35:00 E-mail 00:38:00 Communicating in the Modern World 00:14:00 Protecting Yourself 00:15:00 Web Searching 00:31:00 Protecting Yourself 00:31:00 Module 04 : Windows 8 for PC Identify Components of a Personal Computer IPU 00:08:00 Sign In to Windows 8 00:07:00 Signing In to Windows 8 and Managing Tiles 00:08:00 Navigate the Start Screen 00:18:00 Using the Account ID Menu 00:02:00 Access and Identify the Charms 00:03:00 Viewing the Charms 00:02:00 Modern Apps and Common Navigation Features 00:03:00 Navigating a Modern App 00:07:00 Multitasking with Apps 00:05:00 Working with Multiple Apps 00:05:00 Navigate the Desktop IPU 00:07:00 Navigating The desktop 00:07:00 Manage Files and Folders with File Explorer IPU 00:09:00 Managing Files and Folders 00:15:00 Elements of a Desktop Window 00:12:00 Working with the Elements of a Desktop Window 00:10:00 Creating and Modifying Files with Wordpad 00:14:00 Printing a Document 00:05:00 Navigate Internet Explorer 10 00:08:00 Navigating Internet Explorer 10 00:09:00 Browse the Web 00:12:00 Using Internet Explorer and Share 00:08:00 Customize the Start Screen 00:07:00 Creating Groups on the Start Screen 00:03:00 Changing PC Setting 00:07:00 Customize the Desktop IPU 00:09:00 Personalizing the Desktop 00:11:00 Set Privacy Levels and Passwords 00:05:00 Changing Your Password 00:05:00 Use Windows Defender IPU 00:05:00 Changing Windows Defender Settings 00:06:00 Store and Share Files with SkyDrive 00:03:00 Module 05 : Windows 10 - New Developments What Makes Windows 10 Different? 00:14:00 Primary Feature Overview 00:14:00 Navigating and Using Windows 10 00:36:00 Module 06 : Cyber Security Awareness Course Overview 00:14:00 Types of Security Threats 00:29:00 Social Engineering 00:30:00 Identity Theft 00:29:00 Data Classification 00:28:00 Types of Classifications 00:18:00 Protecting Your Digital Information 00:45:00 Password Management 00:13:00 Malware 00:17:00 Software Detection 00:28:00 Security from End-to-End 00:27:00 Secure E-mail Use 00:21:00 Secure Web Browsing 00:29:00 Piracy 00:16:00 Security Policies 00:17:00 Moving Forward 00:12:00

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