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Qualification Number 603/3857/X Minimum entry age 19 Guided Learning Hours 14 Qualification Objective To provide learners with the skills that they require to manage conflict in a range of situations What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of one mandatory unit: • Unit 1 Manage conflict in the workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Master Infection Prevention and Control in Food with our specialized course. Learn about contamination types, food storage, preparation, and comply with safety legislation. Perfect for food industry professionals seeking to elevate their expertise in food safety and hygiene.

Health & Safety at Work: Ladder Safety Level 1 (HSE Compliant) Start your Health & Safety journey with Ladder Safety Level 1. Master Types of Ladders in Health & Safety. Learn Pre-use Safety Inspections for Ladder Safety. Excel in Health & Safety Ladder Set-Up. Achieve safe Ladder Placement in Health & Safety. Complete your Health & Safety Training in Ladder Safety. Learning Outcomes: Master Health & Safety in ladder use. Identify ladders in Health & Safety contexts. Conduct Health & Safety ladder inspections. Apply Health & Safety in ladder setup. Place ladders safely in Health & Safety. Train others in Health & Safety for ladders. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health & Safety at Work: Ladder Safety Level 1 (HSE Compliant) Course Syllabus Master Health & Safety Importance: Understand the vital role of Health & Safety in ladder usage to prevent accidents and injuries. Identify Ladders for Health & Safety: Familiarise yourself with various types of ladders and their appropriate applications within a Health & Safety framework. Conduct Health & Safety Inspections: Learn to execute rigorous pre-use safety inspections in alignment with Health & Safety standards. Ensure Ladder Setup in Health & Safety: Acquire the knowledge and techniques for ladder setup, fully compliant with Health & Safety guidelines. Optimise Ladder Placement for Health & Safety: Understand the principles for securely placing ladders in varied work environments to uphold Health & Safety. Complete Ladder Safety Training: Obtain comprehensive ladder safety training, focusing on Health & Safety protocols for climbing, descending, and balance.

Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: Master foundational concepts in Sales for effective Sales & Marketing. Understand the core principles of Marketing in the Sales & Marketing arena. Develop exceptional Customer Service skills for Sales success. Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: 01: Basics of Sales for Sales & MarketingDelve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing.Learn to identify customer needs and effectively present solutions. 02: Basics of Marketing in Sales & MarketingExplore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales.Understand how effective Marketing strategies can drive Sales success. 03: Customer Service Excellence in Sales & MarketingAcquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process.Learn to address customer queries and challenges with professionalism and efficiency. 04: Negotiation Skills for Sales & Marketing ProfessionalsDevelop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing.Understand negotiation dynamics and tactics to achieve win-win outcomes.

Level 1, 2 & 3 Diploma in Animal Care and First Aid Training This Animal Care course is designed to transform you into a connoisseur of animal care and welfare. Developed with precision and expertise, this all-encompassing animal care course unfolds the multi-faceted world of animal well-being, covering everything from basic health and nutrition to advanced animal care topics like Animal Psychology and First Aid. Learning Outcomes: Define 'animal care & welfare' with precision, assimilating the legal and ethical ramifications. Gain an authoritative grasp on animal care by learning how to meticulously assess an animal's health status by understanding behavioural, physical, and physiological indicators. Obtain a comprehensive list of animal health aspects that are crucial for animal care worker in maintaining an animal's well-being. Grasp the importance of treatments, and delve into the specifics of administering proper animal care, including protocols vital for recovery and ongoing health. Familiarise yourself with the imperative of microchipping, a cornerstone in modern animal care that safeguards against loss and aids in quick identification. Attain a comprehensive grasp of pet nutrition essentials, enabling you to make informed choices for sustaining animal care, health and well-being. Acquire specialised knowledge in animal first aid, including essential skills in managing cardiac and respiratory emergencies and administering CPR. Manage allergic reactions effectively, and ascertain how to position an animal during emergencies for optimal recovery. Learn to counteract animal poisoning, insect stings, heatstroke, and shock. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1, 2 & 3 Diploma in Animal Care and First Aid Training Course Syllabus Animal Care & Welfare: Gain a comprehensive understanding of the principles and practices essential to Animal Care and welfare. This module is engineered to provide learners with a holistic understanding of the three foundational pillars of animal care & welfare: a robust biological function, a stable emotional state, and the liberty to manifest natural behaviours. Animal Health & Nutrition in Animal Care: This module is skillfully curated to equip you with the essentials for fostering a thriving environment for animals. Recognise the integral role a sound health and nutrition system plays in elevating the quality of life for your pets or animals under professional animal care. Master the fundamentals of animal health and nutrition as they relate to comprehensive Animal Care. Hygiene And First Aid for Animals: Acquire skills in maintaining hygiene and administering first aid in the context of Animal Care. Delve into the nitty-gritty of animal first aid, a crucial skill set for both pet owners and professionals. Learn what constitutes first aid, why it's indispensable, and the situations that demand veterinary intervention. This module educates you on identifying the main classifications of emergencies, including life-threatening situations that require immediate attention. Getting to Know The Dogs & Puppies: This section aims to enhance your relationship with arguably the most loyal companions in the animal kingdom: dogs. Despite their famed loyalty and affection, dogs can sometimes exhibit behaviours that are perplexing or challenging. This module helps demystify those behaviours, ushering you into a realm of understanding that elevates your interaction with dogs to unprecedented levels. Understand the specific needs and behaviours of dogs and puppies for effective Animal Care. Getting to Know The Kittens And Cats: This section kicks off with a deep dive into feline behavior. Explore the multifaceted aspects of what makes a cat tick, whether it's their notorious independence or their elusive playfulness. Decode the enigmatic nature of cats, ranging from their grooming habits to their complex social cues, so that you can appreciate and respond to them in a more meaningful way. Learn about the unique requirements and characteristics of kittens and cats in Animal Care. Animal Psychology through Animal Care: Gain insights into animal psychology and behaviour to enhance your Animal Care practices. Animal Psychology serves as an intellectual nexus where science meets empathy, dissecting the fascinating world of animal minds across different species. In this advanced and stimulating module, you'll embark on an investigative journey to unravel the cognitive and emotional intricacies of the animals that share our world, elevating your understanding from mere observation to deeply informed comprehension.

We will teach you how to prepare yourself to be a highly efficient teaching assistant in this course.

Launch your journey in stock trading with this comprehensive course, designed to demystify market mechanics, financial analysis, and advanced trading strategies. Tailored for both beginners and seasoned traders, it offers insights into stock and bond valuation, emerging market trends, and essential risk management techniques.

Special Needs: Level 1 Award for SEN Coordinators in Early Years Settings Embark on a rewarding journey in Special Needs education with our Level 1 Award for SEN Coordinators in Early Years Settings. Gain essential knowledge to support and enhance the learning journey for children with Special Needs. Learning Outcomes: Understand the principles of Special Needs Education (SEND). Develop strategies for safeguarding children with special needs. Assess and support students with special needs effectively. Adapt teaching methods to accommodate diverse special needs. Implement personalized learning plans for special needs students. Promote inclusion and diversity in educational settings. Analyse legislative frameworks related to special needs education. Evaluate the impact of inclusive practices on students with special needs. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Special Needs: Level 1 Award for SEN Coordinators in Early Years Settings: Understanding SEND: Gain a foundational understanding of Special Needs and the diverse educational requirements in early years settings. The SEND Code of Practice - 0 to 25 Years: Master the principles and applications of the SEND Code of Practice to support Special Needs from early childhood to young adulthood. Inclusive Practice in Early Years: Implement inclusive strategies in early years education to create an engaging learning environment for children with Special Needs. Safeguarding Children with SEND: Learn critical safeguarding policies and practices to protect and promote the welfare of children with Special Needs.

Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety In "Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety," acquire key insights into abrasive wheels within the scope of Health and Safety Management for Construction. Grasp mounting techniques, handling protocols, and inspection procedures that align with Health and Safety standards in the construction industry. Learning Outcomes: Comprehend abrasive wheels in Health and Safety. Analyze Health and Safety in abrasive wheel safety. Mount abrasive wheels per Health and Safety. Execute Health and Safety-compliant handling. Test and inspect wheels for Health and Safety. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety Course Syllabus Abrasive Wheels Fundamentals: Delve into the basics of abrasive wheels, integrating them into the broader framework of Health and Safety Management for Construction. Abrasive Wheel Safety: Familiarize yourself with Health and Safety guidelines tailored for abrasive wheels within the construction sector. Mounting of Abrasive Wheels: Master Health and Safety-compliant procedures for the effective mounting of abrasive wheels in construction. Handling of Abrasive Wheels: Acquire Health and Safety techniques for the safe handling of abrasive wheels, mitigating risk in construction environments. Testing of Abrasive Wheels: Learn to conduct rigorous tests on abrasive wheels as part of your Health and Safety Management for Construction responsibilities. Inspections of Abrasive Wheels: Understand Health and Safety protocols for inspecting abrasive wheels, ensuring they meet construction industry safety standards.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.