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Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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In this course, you will learn essential skills and techniques from experienced professionals to excel in the field of plumbing. From pipe installation and maintenance to troubleshooting and repair, our course covers a wide range of topics to prepare you for a successful plumbing career. This Course At A Glance Accredited by CPD UK Learn about the installation and testing of fittings and application of valves. Get to know about the UK standards for plumbing, its basic components, tools and the principles of effective local plumbing systems. Understand power tools, welding techniques, and safety tools that help in the proper and safe installation of pipes, and other plumbing fixtures. Learn the essential plumbing installations and techniques, drainage and sanitation fixtures, and components of the central heating system. Get to know about the types of water pipes used in domestic systems, types of the water system and steps to calculate tank capacity. Understand how to calculate drainage pipe size, vent and storm pipe size. Study about sump pits and forced lines, special drainage systems, manholes, and slow down chambers. Learn about the health and safety, electrical processes in building services engineering and the scientific principles of domestic, industrial, and commercial plumbing. Professional Plumbing Training Course Overview Are you planning to study plumbing and pursue a career in this field? Then this plumbing course online will help you understand plumbing fundamentals and techniques. Learn the British standards and code of conduct for the plumbing industry. You will understand everything about basic plumbing techniques, health and safety, and items included in the Plumber's toolbox. By the end of this course, you will be adept at understanding the materials used for plumbing installations, the objectives of an implicit plumbing process and the home plumbing system. It provides theoretical knowledge on plumbing. Who should take this course? This online plumbing course is ideal for anyone who wants to study the fundamentals and techniques of plumbing from scratch or anyone who wants to pursue a career in the plumbing field. This plumbing course online does not entitle you to become a professional plumber. You will come across all the basic guidelines of plumbing to boost and shine your knowledge in this particular field. Please contact us for more information. Entry Requirements There are no academic entry requirements for this professional plumbing training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This professional plumbing training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: Basics of Plumbing and the Industry Module 1: Basics of Plumbing and the Industry Module 2: British Standards and Codes for Plumbing Industry Module 2: British Standards and Codes for Plumbing Industry Module 3: Health and Safety Module 3: Health and Safety Module 4: Plumber's Toolbox Module 4: Plumber's Toolbox Module 5: Materials for Plumbing Installations Module 5: Materials for Plumbing Installations Module 6: Objectives of an Implicit Plumbing Process Module 6: Objectives of an Implicit Plumbing Process Module 7: Domestic Plumbing Processes Module 7: Domestic Plumbing Processes Module 8: Understanding Home Plumbing System Module 8: Understanding Home Plumbing System Module 9: Essential Plumbing Installations and Techniques Module 9: Essential Plumbing Installations and Techniques Module 10: Drainage and Sanitation Fixtures Module 10: Drainage and Sanitation Fixtures Module 11: Components & Control of Central Heating System Module 11: Components & Control of Central Heating System Module 12: Domestic Hot Water Systems Module 12: Domestic Hot Water Systems Module 13: Cold Water Systems Module 13: Cold Water Systems Module 14: De-commissioning of Water Systems Module 14: De-commissioning of Water Systems Module 15: Energy Conservation and Plumbing Module 15: Energy Conservation and Plumbing Conclusion Conclusion Assessment Assessment - Professional Plumbing Training Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What is the plumbing Training course about? A Plumber fixes and installs the pipes in a building. The plumbing training course will teach the skills that a plumber should acquire to become successful. How long will it take to learn Plumbing? Obtaining all the skills usually takes 1 to 2 years if you are undertaking an NVQ Level 2. However, at the highest, an apprenticeship takes 2 to 5 years. What are the 3 stages of plumbing? Home water system installation has been broken down into Underground Rough-in Phase, aboveground Rough-in Phase, and finishing Phase. Join our Lead Academy's online drainage system courses to learn more about it and its stages. How much a Plumber Earns in the UK? A Plumber earns £32,007 annually, but the amount may vary from place to place. Does a plumber have a high- value in the UK? Yes, the plumber has a high demand in the UK and even a shortage of highly skilled plumbers in the Uk. You can earn a handsome monthly salary if you can learn plumbing well. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I made my payment. How will I get access to this course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us.

Overview With the ever-increasing demand for Change Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Change Management may be. Learning about Change Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Change Management . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Change Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Change Management course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Change Management course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Change Management course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Change Management , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Change Management , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Change Management , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Change Management course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Change Management Introduction to Change Management 00:00 Module 2 - Principles of Change Management Principles of Change Management 00:00 Module 3 - Individual Change Model Individual Change Model 00:00 Module 4 - Organizational Change Management Organizational Change Management 00:00 Module 5 - Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:00 Module 6 - Crisis Management Crisis Management 00:00 Module 7 - Conflict Management Conflict Management 00:00 Module 8 - Performance Management Performance Management 00:00

Kids Party Planner Diploma is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Kids Party Planner Diploma and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicate Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Kids Party Planner Diploma Module 01: Planning a Kids' Party 00:15:00 Module 02: Skills You Need to Be a Party Planner 00:15:00 Module 03: Types of Kids' Parties 00:15:00 Module 04: The Finances 00:17:00 Module 05: Choosing a Theme 00:22:00 Module 06: Planning the Entertainment 00:26:00 Module 07: Focusing on Catering 00:27:00 Module 08: Making the Day Memorable 00:22:00

LED Light Therapy Course What is LED Therapy? LED light therapy are a popular non-invasive skin treatment for acne, sun damage, wounds, and other skin problems Course content * Health and safety * Sterilisation and disinfection * Appearance of the therapist * Ergonomics * Handwashing * What is LED light therapy * Skin ageing and turning back time * Free radicals, radicals and anti-oxidants * How does LEAD work * The consultation process * Key points of LED * Benefits of LED * The treatment explained * Other benefits to LED therapy * The wound healing process * Important reminders and treatment tips * Treatment protocols Training kit -Facial kit -cleanser -Led mask -Sponges 2x Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public How do Online Courses work? http://www.kbhtrainingacademy.com/online-courses Duration of Course? You will have 3 months to complete the course before it expires Will I require a model? Yes, usually 1 model is required to complete all of the required case studies Are there video tutorials? Yes, you will have links to YouTube and training videos to watch the treatment being performed Do I Need Experience Before Booking a Course? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. Do you offer finance? http://www.kbhtrainingacademy.com/finance

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Explore the dynamic intersection of SEN (Special Educational Needs) and Phonics Teaching with our comprehensive resources. Discover effective strategies, tailored approaches, and valuable insights to empower educators in supporting diverse learners. Elevate your teaching practices to create an inclusive and enriching learning environment for every student with SEN and Phonics integration.