11863 Courses delivered Online

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Are you ready to embark on an enlightening journey of wisdom with the Branch Manager bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Deputy Branch Manager Advanced Courses. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Supervisor Training Course 02: Delegation Skills Course 03: Team Management Level 5 Course 04: Line Management Course 05: Dealing with Conflict at Work Course 06: Learn to Eliminate Weakness Course 07: The Power of Attitude Course 08: The Power of Resilience Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Deputy Branch Manager Advanced Courses bundle illuminate your path to wisdom. The Deputy Branch Manager Advanced Courses bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Deputy Branch Manager Advanced Courses package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Branch Manager bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Deputy Branch Manager Advanced Courses community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Branch Manager bundle. Establish robust bases across each course nestled within the Branch Manager bundle. Decipher intricate concepts through the articulate content of the Branch Manager bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Branch Manager bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Branch Manager bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Branch Manager bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Branch Manager bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Branch Manager bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Branch Manager journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Branch Manager bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Branch Manager bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

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Certificate in Leadership and Team Skills Level 1 Explore the essentials of Leadership and Team Skills in this Level 1 Certificate course. Delve into diverse Leadership Styles, discover the art of Motivating and Managing Teams, and master Time Management. Gain insights into Financial Management, hone your Project Management skills, and excel in Performance and Talent Management, equipping you for effective leadership and team success. Learning Outcomes: Define various Leadership styles. Explain strategies for motivating and managing teams. Implement effective time management techniques in Leadership. Evaluate financial management principles in Leadership. Develop project, performance, and talent management skills in Leadership. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Leadership and Team Skills Level 1 Course Syllabus Leadership Styles: Explore various leadership styles, including autocratic, democratic, transformational, and situational leadership, and understand their applications and impact on team dynamics. Motivating and Managing Teams: Learn effective strategies for motivating and managing teams, including team-building exercises, communication techniques, and conflict resolution skills. Time Management in Leadership: Develop time management skills tailored to leadership roles, including prioritization, delegation, and goal setting, to enhance productivity and efficiency. Financial Management in Leadership: Gain an understanding of financial management principles relevant to leadership positions, including budgeting, financial analysis, and resource allocation. Project Management in Leadership: Acquire project management skills essential for leaders, covering project planning, execution, monitoring, and successful project completion within scope, time, and budget constraints. Performance Management in Leadership: Learn to effectively assess and manage team performance through performance appraisals, feedback mechanisms, and performance improvement plans. Talent Management in Leadership: Explore talent acquisition, development, and retention strategies to build a high-performing team, align individual goals with organizational objectives, and foster professional growth within the team.

Lone Worker Training is an essential course designed to equip individuals with the knowledge and confidence needed to navigate the unique challenges faced when working independently. This CPD-accredited programme covers every key aspect of lone working, from understanding legal duties and personal rights to effective risk assessment and monitoring. Whether you work remotely, off-site, or in isolated conditions, this course guides you through recognising hazards, adopting safe practices, and responding confidently to potential threats, ensuring your wellbeing remains a top priority. With a clear focus on personal safety and safe workplace arrangements, this training provides valuable insights into identifying risks and managing them proactively. It also addresses common difficulties lone workers encounter, including prevention strategies against violence and advice on maintaining effective supervision even when physically alone. Designed to support professionals across various sectors, this course offers a structured and engaging learning experience that blends theoretical knowledge with practical guidance — all delivered in a flexible online format tailored to your schedule. Enhance your awareness and protect yourself effectively with this essential training for anyone working solo. Course Curriculum: Module 01: Basics of Lone Working Module 02: Legal Duties of Lone Working Module 03: Rights and Responsibilities in Lone Working Module 04: Risk Assessment and Control Measures Module 05: Monitoring and Supervision Module 06: Training and Development Module 07: Problems that Affect Lone Workers Module 08: Practical Tips to Avoid Violence Module 09: Personal Safety Module 10: Safe Workplace Arrangements Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Lone Worker Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Lone Worker Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Lone Worker Training - CPD Accredited training.

Transform your living space with confidence and ease through our DIY Home Improvement course, designed to guide you step-by-step through essential home projects. From refreshing your walls with a flawless paint finish to upgrading doors, windows, and electrical fixtures, this course covers all the basics to help you enhance your home’s appearance and functionality. Whether it’s tackling outdoor projects or addressing common household issues like damp, rot, and pests, you’ll gain a solid understanding of home maintenance essentials without leaving the comfort of your own home. This CPD-accredited course is ideal for homeowners, renters, or anyone keen to improve their knowledge of home repairs and upgrades. With clear explanations and carefully structured modules, you’ll develop the confidence to approach various improvement tasks methodically, ensuring your home remains safe, welcoming, and well-maintained. Discover how to care for your plumbing system and ensure home safety measures are in place, all through an accessible and flexible learning experience that fits your schedule. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Home Repairman profession Free Assessment to test learners' knowledge and skills Accredited learning and widely recognised certificate from reputed CPD Accreditation Bodies Course Curriculum: Module 01: Introduction to Home Improvement Module 02: Paint Job Module 03: Walls Module 04: Doors and Windows Module 05: Electrical Fixtures Module 06: Outdoor Projects Module 07: Plumbing Module 08: Damp, Rots, and Pests Module 09: Home Safety Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the DIY Home Improvement - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this DIY Home Improvement - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The DIY Home Improvement - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our DIY Home Improvement - CPD Accredited training.

To succeed in any business or manage any work properly, understanding finance is crucial. Learn how you can conduct a financial investigation for any task or project from this Financial Investigator course and boost your financial skills. This course will help you to understand financial management and the investigation process properly. This comprehensive Financial Investigator course is developed by industry experts with the utmost care and thorough research. All the topics are broken down into simply digestible bite-sized modules, allowing our students to understand each lesson quickly. After completing the Financial Investigator course, you will build up accurate knowledge and skills with proper confidence to enrich yourself. These skills will brighten up your career in the relevant job market. Our Financial Investigator course is the most effective way to obtain a thorough understanding of this subject. You will receive an e-certificate immediately after completing the Financial Investigator course, which will help you find work in the sector and will boost your CV. Enrol in this Financial Investigator course from Course Gate if you want to learn more about this skill and become competent in this area. Learning Objectives Understand the purpose of financial investigation Be able to understand the steps of financial investigation Manage your finance better Learn how financial documentation works Be able to sort and analyse your data properly Help your organisation grow using proper financial management Learn about the roles and responsibilities of a financial investigator Who is this Course for? This introductory Financial Investigator course is ideal for aspiring Financial Investigators who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of Financial Investigation or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Financial Investigator course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Financial Managers Finance Advisors Financial Investigators Managers Accountants Bookkeepers Course Curriculum Module 1: Introduction to Financial Investigator Introduction to Financial Investigator 00:21:00 Module 2: Introduction to Financial Investigation Introduction to Financial Investigation 00:12:00 Module 3: Characteristics of Financial Crimes Characteristics of Financial Crimes 00:13:00 Module 4: Categories of Financial Crimes Categories of Financial Crimes 00:20:00 Module 5: Financial Crime Response Plan Financial Crime Response Plan 00:18:00 Module 6: Collecting, Preserving and Gathering Evidence Collecting, Preserving and Gathering Evidence 00:13:00 Module 7: Laws against Financial Fraud Laws against Financial Fraud 00:18:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In today's interconnected world, mastering the art of Supervising Remote Teams is indispensable for organizational success. The course equips individuals with the essential skills to effectively lead dispersed teams, fostering cohesion and productivity across geographical boundaries. With modules spanning from understanding the nuances of remote team dynamics to honing decision-making abilities and time management skills, participants emerge adept at orchestrating high-performing teams virtually. In the UK job market, proficiency in Supervising Remote Teams significantly enhances employability, with employers valuing this competency to navigate the growing trend of remote work. Job opportunities abound in various sectors, from technology to finance, with salaries reflecting the demand for such expertise, often exceeding £40,000 annually. The advantages of this course are manifold, empowering professionals to navigate the challenges inherent in remote teamwork while leveraging its numerous benefits. With the remote work sector projected to grow by 77% over the next decade, mastering Supervising Remote Teams is not just beneficial but essential for thriving in the evolving landscape of work. Key Features: CPD Certified Supervising Remote Teams Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Remote Team Management Module 02: Leading a Team as a Remote Team Manager Module 03: Decision Making and Accountability Module 04: Building High Performing Teams Module 05: The Fundamentals of Managing Remote Teams Module 06: Building and Maintaining Trust with Remote Teams Module 07: Time Management Module 08: Advantages of Remote Teams Module 09: Challenges of Remote Teams Learning Outcomes: Develop strategies for effective remote team management and leadership. Enhance decision-making skills and foster a culture of accountability. Build high-performing teams by leveraging remote work dynamics. Master the fundamentals of managing remote teams efficiently and effectively. Cultivate trust and rapport within remote teams for enhanced collaboration. Implement time management techniques tailored to remote team environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Supervising Remote Team course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Supervising Remote Team. Moreover, this course is ideal for: Managers transitioning to remote team leadership roles. Team leaders adapting to remote work environments. Professionals aiming to enhance remote team management skills. Individuals seeking to excel in virtual team collaboration. Anyone interested in understanding remote team dynamics and challenges. Requirements There are no requirements needed to enrol into this Supervising Remote Team course. We welcome individuals from all backgrounds and levels of experience to enrol into this Supervising Remote Team course. Career path After finishing this Supervising Remote Team course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Supervising Remote Team are: Remote Team Manager - £40K to £60K/year Remote Project Manager - £35K to £55K/year Remote Operations Manager - £45K to £70K/year Remote HR Manager - £35K to £55K/year Remote Business Development Manager - £40K to £65K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.