1015 Courses delivered Online

Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00

This driver CPC course Vehicle Roadworthiness & Load Safety is suitable for LGV drivers only and will cover: Requirements, Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting, Maintenance, Prohibitions, Considerations Before Loading, Overloading, Load Distribution, Load Security, Vehicle Dimensions, Loading Equipment.

The Transport Management Diploma is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Transport Management Diploma consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Module 01: An Introduction to Successful Transport Management An Introduction to Successful Transport Management 00:30:00 Module 02: The UK's Travel Infrastructure - Road and Rail The UK's Travel Infrastructure - Road and Rail 00:25:00 Module 03: Road Freight and Transport Management Road Freight and Transport Management 01:16:00 Module 04: Passenger Road Transport and its Management Passenger Road Transport and Its Management 01:00:00 Module 05: Rail and Transport Management Rail and Transport Management 00:29:00 Module 06: Transport Management for Ports and Inland Waters Transport Management for Ports and Inland Waters 00:28:00 Module 07: Transport Management for Airlines Transport Management for Airlines 00:19:00 Module 08: Trends, Challenges and Best Practice in Transport Management Trends, Challenges and Best Practice in Transport Management 00:17:00 Module 09: Transport Management and Health and Safety Transport Management and Health and Safety 00:20:00 Mock Exam Mock Exam - Transport Management Diploma 00:20:00 Final Exam Final Exam - Transport Management Diploma 00:20:00 Assignment Assignment - Transport Management Diploma 2 weeks, 1 day Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Retail Management: Retail Management Course Online Introducing Retail Management: Retail Management Course "Empowering the Next Generation" Online course! Retail businesses range in size from a small one-man operation to large international organizations. The consumer's needs have resulted in an amazing variety of retail outlets, all of which require organized managers. This advanced Retail Management: Retail Management Course is designed for those who want to work at the top of the ladder in the retail environment. Successful retail managers can find work in almost any major town or city on the planet. Learn how to improve your salesmanship, create strong customer relationships, and reap the rewards of professional-level communication skills. Throughout this Retail Management: Retail Management Course, you will learn how to deal with difficult customers, how to accurately read customer behavior, and how to look at the most important stock management issues. Main Course: Level 5 Diploma in Retail Management course Free Courses included with Retail Management: Retail Management Course: Course 01: Level 4 Logistics Management course Course 02: Level 5 Diploma in Risk Management Course 03: Level 4 Time Management Course Course 04: Level 4 Logistics Management [ Note: Free PDF certificate as soon as completing Retail Management: Retail Management course] Retail Management: Retail Management Course Online This Retail Management: Retail Management Course consists of 16 modules. Course Curriculum of Retail Management: Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Certification of Retail Management: Retail Management Course After completing the Retail Management: Retail Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Retail Management: Retail Management Course After completing Retail Management: Retail Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this Retail Management: Retail Management Course at any time Requirements Retail Management: Retail Management Course Online To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Retail Management: Retail Management Course. Be energetic and self-motivated to complete our Retail Management: Retail Management Course. Basic computer Skill is required to complete our Retail Management: Retail Management Course. If you want to enrol in our Retail Management: Retail Management Course, you must be at least 15 years old.

Duration 5 Days 30 CPD hours This course is intended for Horizon Cloud Service on Microsoft Azure administrators, system integrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of Horizon Cloud Service on Microsoft Azure Discuss the initial Microsoft Azure configurations required for the Horizon Cloud Service on Microsoft Azure deployment Discuss Horizon Cloud Service on Microsoft Azure networking concepts Discuss Horizon Cloud Service on Microsoft Azure AD requirements and integration best practices Determine steps and requirements to deploy or upgrade Horizon Cloud Service on Microsoft Azure Recognize Horizon Cloud Service console controls that are available for administrators Identify Horizon Cloud upgrade features and benefits List the steps and considerations to take when setting up a primary VM to be used as an assignable image Identify how to access desktops and application from Horizon Cloud Service on Microsoft Azure Discuss and create Remote Desktop Session Host Farms Explain power management options in the RDSH farm Create VDI desktop assignments and entitlements Manage assignable images on Horizon Cloud Service on Microsoft Azure Describe and Use Image management service for Horizon Cloud Service on Microsoft Azure Describe the integration of Dynamic Environment Manger with Horizon Cloud Service on Microsoft Azure Manage user personalization and application configurations using the Dynamic Environment Manager management console and application profiler Discuss the usage of App Volumes for Horizon Cloud Service on Microsoft Azure Discuss the integration of Workspace ONE Access with Horizon Cloud Service on Microsoft Azure Interpret scalability considerations for Horizon Cloud Service on Microsoft Azure Determine the process of deploying, configuring, and paring Horizon Cloud Connector into your pod's environment Apply troubleshooting techniques relevant to Horizon Cloud Service and Microsoft Azure Summarize the analytics and monitoring capabilities in Horizon Cloud Service on Microsoft Azure This five-day, hands-on training provides you with the knowledge, skills, and abilities to achieve competence in deploying and managing VMware Horizon© Cloud Service? on Microsoft Azure. This training increases your skills and competence in using the VMware Horizon© Cloud Administration Console and Microsoft Azure portal.Through a combination of hands-on labs and interactive lectures, you learn how to import and manage images for VDI and RDSH assignments. You also learn how to configure and use the Universal Broker function, VMware App Volumes?, Workspace ONE Access and VMware Dynamic Environment Manager? in the Horizon Cloud Service on Microsoft Azure deployment. Course Introduction Introduction and course logistics Course objectives Introduction to Horizon Cloud Service on Microsoft Azure Identify Horizon Cloud Service on Microsoft Azure features, benefits, and licensing options Interpret Horizon Cloud Service on Microsoft Azure architecture components to identify configuration prerequisite Interpret Horizon Cloud Service on Microsoft Azure deployment models Discuss the initial Microsoft Azure configurations required for the Horizon Cloud Service on Microsoft Azure deployment Microsoft Azure Networking Requirements Summarize Horizon Cloud connectivity considerations and tasks Discuss Horizon Cloud on Microsoft Azure networking concepts Identify ports required for local connections, remote connections, and endpoint operating system firewall rules Active Directory List the features and limitations of supported AD configurations Discuss Horizon Cloud Service on Microsoft Azure AD integration best practices Determine Horizon Cloud Service on Microsoft Azure AD requirements Deployment and Upgrades Determine steps and requirements to deploy Horizon Cloud Service on Microsoft Azure Discuss the features and benefits of using multiple tenant subnets for desktops and RDSH Discuss the features and benefits of using Internal and External UAG Recognize Horizon Cloud Service console controls that are available for administrators Identify Horizon Cloud upgrade features and benefits Creating Images Outline the process and choices to set up primary VMs Identify the configuration choices for importing primary VMs List steps to install the user software on the primary VM Identify steps to convert a configured primary VM to an assignable image Access Desktops and Applications Use Horizon Client to access desktops and remote applications Compare the remote display protocols that are available for Horizon Cloud Remote Desktop Session Host Farms List the steps and considerations to take when creating an RDSH farm List the actions that can be performed on farms listed on the console?s Farms page List the actions to assign an application to a user or group List the prerequisites and steps to create an RDSH session assignment VDI Desktops Compare a dedicated assignment to floating assignment Outline steps to create a VDI desktop assignment Explain the entitlement of desktops Managing Assignable Images Describe and manage assignable images Describe and Use Image management service for Horizon Cloud Service on Microsoft Azure VMware Dynamic Environment Manager Identify the VMware Dynamic Environment Manager functional areas and their benefits Prepare an infrastructure for VMware Dynamic Environment Manager Outline the steps that are required to install and configure Dynamic Environment Manager components Manage user personalization and application configurations using the Dynamic Environment Manager management console and application profiler App Volumes for Horizon Cloud Service on Microsoft Azure Explain how App Volumes works with Horizon Cloud Service on Microsoft Azure Identify the features and benefits of App Volumes in Horizon Cloud Service on Microsoft Azure Identify the interface elements of App Volumes in Horizon Cloud Service on Microsoft Azure Install and configure App Volumes in Horizon Cloud Service on Microsoft Azure Workspace ONE Access Describe the benefits of integrating VMware Horizon Cloud service with Workspace ONE Access. Describe how a user obtains access to an entitled virtual desktop or application from the Intelligent Hub catalog. Describe the importance of binding directory with Workspace ONE Access and setting up custom user attribute synchronization. Describe the importance of configuring the Remote App Access Client in Workspace ONE Access. Summarize the steps of configuring the Access settings in Horizon Cloud control panel. Access an entitled Horizon virtual desktop or application in the Intelligent Hub catalog. Scalability Considerations Discuss the Horizon Cloud Service on Microsoft Azure scalability cost and settings Describe the usage of Universal Broker in Horizon Cloud Service on Microsoft Azure Horizon Cloud Connector Describe the features and benefits of Horizon Cloud Connector List the prerequisites and requirements to connect a Horizon pod with Horizon Cloud Connector Determine the process of deploying, configuring, and paring Horizon Cloud Connector into your pod?s environment Troubleshooting Horizon Cloud Service on Microsoft Azure Discuss Horizon Cloud Service on Microsoft Azure troubleshooting basics Discuss Horizon Cloud Service troubleshooting basics Summarize the analytics and monitoring capabilities in Horizon Cloud Service on Microsoft Azure

This driver CPC course Vehicle Roadworthiness & Load Safety is suitable for LGV drivers only and will cover: Requirements, Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting, Maintenance, Prohibitions, Considerations Before Loading, Overloading, Load Distribution, Load Security, Vehicle Dimensions, Loading Equipment.

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Duration 5 Days 30 CPD hours This course is intended for System architects and system administrators Overview By the end of the course, you should be able to meet the following objectives: Plan a deployment for VMware Cloud Foundation Understand VMware Cloud Foundation and supporting architecture Configure VMware Cloud Foundation for VMware Cloud Connectivity Understand the VMware Cloud Foundation subscription licensing model Perform Day-Zero tasks Perform VMware Cloud Foundation platform onboarding Manage user credentials in VMware Cloud Foundation Configure NSX networking in VMware Cloud Foundation Deploy and manage Workload Domains Deploy vSphere with Tanzu on VMware Cloud Foundation Understand and implement storage solutions and related policies Perform maintenance tasks for the VMware Cloud Foundation platform Manage certificates for VMware Cloud Foundation and connected technologies Manage the lifecycle for VMware Cloud Foundation Engage with VMware Cloud Foundation Technical Support This five-day training course provides you with the knowledge, skills, and abilities to achieve competence with VMware Cloud Foundation 5.0. This course teaches you how deploy VMware Cloud Foundation, and perform the tasks required for the initial configuration and ongoing operation after deployment. Course Introduction Introductions and course logistics Course objectives VMware cloud foundation overview Describe the VMware Cloud Foundation solution Describe VMware Cloud Foundation architecture Identify VMware Cloud Foundation components Describe the VMware Cloud Foundation topology VMware Cloud Foundation+ and VMware Cloud Connectivity Describe the VMware Cloud Foundation+ architecture Identify the pre-requisites for VMware Cloud Foundation+ Describe VMware Cloud Foundation+ value added features Configure subscription-based licensing parameters Describe the vCenter Cloud Gateway functionality Identify the vCenter Cloud Gateway components Describe the vCenter Cloud Gateway architecture Connect the vCenter Cloud Gateway to VMware Cloud Describe the VMware Cloud platform Describe the VMware vSphere+ services used in VMware Cloud Foundation+ Demonstrate the capabilities of the VMware Cloud user interface for VMware Cloud Foundation+ Day Zero Tasks Identify the requirements for deploying VMware Cloud Foundation Describe the VMware Cloud Foundation bring-up process Identify the information required for the Planning and Preparation Workbook Complete the Deployment Parameter Workbook Describe how VMware Cloud Builder automates the deployment process Identify the configuration validation process performed by VMware Cloud Builder Describe the deployment of the management domain Post-Deployment Operations Complete the Onboarding Wizard Understand VMware Cloud Foundation integration with VMware Single Sign-On Configure user access to VMware Cloud Foundation Describe the importance of user roles in vSphere Configure identity sources for VMware Cloud Foundation Perform the SDDC Manager backup and restore process Identify steps in the NSX backup and restore process Manage passwords in VMware Cloud Foundation Explain the importance of using VMware Cloud Foundation to manage passwords for vSphere components Manage and secure a primary password list Describe the process for rotating passwords not managed by VMware Cloud Foundation VMware Cloud Foundation Networking with NSX Describe network virtualization with NSX Recognize NSX operational planes Identify NSX components Describe logical switching Describe NSX Data Center deployment in VMware Cloud Foundation Explain how logical routing works in NSX Identify NSX Edge functions Describe data plane preparation for NSX Edge nodes in a workload domain Recognize Tier-0 and Tier-1 gateway topologies Define application virtual networks Describe management domain rack options List NSX Edge cluster requirements for vSphere with Tanzu Discuss NSX Edge cluster placement considerations Managing Workload Domains Define workload domains List the types of workload domains Identify workload domain prerequisites Understand the scalability limits for workload domains Identify use cases for multiple clusters in a workload domain Create network pools Size network pools Commission hosts with SDDC Manager Create workload domains Scale workload domains Decommission hosts from a workload domain Remove workload domains Describe distinctive design decisions for VMware Cloud Foundation components vSphere with Tanzu in VMware Cloud Foundation Explain vSphere with Tanzu Define the role of the Spherelet Describe the supervisor cluster control plane Create vSphere with Tanzu namespaces Describe the role of NSX networking components in vSphere with Tanzu Discuss vSphere with Tanzu networking topology Describe control plane VM management networking requirements Plan appropriate IP address ranges for pod, ingress, and egress networking Describe prerequisites for vSphere with Tanzu cluster compatibility Deploy vSphere with Kubernetes Create a vSphere namespace Configure limits and permissions for a vSphere namespace VMware Cloud Foundation Storage Management Identify storage use cases in VMware Cloud Foundation Determine the most appropriate storage option for a workload domain Describe different vSphere-native storage design options Identify vSAN architecture and components Describe vSAN requirements for the management and workload domains Configure deduplication and compression Discuss how to scale vSAN clusters in VMware Cloud Foundation Configure storage policies for vSAN Explain storage policy failure tolerance rules Identify a virtual machine storage policy compliance status Explain how vSAN storage policies protect VMware Cloud Foundation components Availability and Business Continuity Explain the importance of external service availability Describe availability options native to VMware vSphere Identify stretched cluster use cases Identify stretched cluster components Recognize stretched cluster requirements in VMware Cloud Foundation Prepare and deploy a vSAN stretched cluster using APIs VMware Cloud Foundation Certificate Management Learn the basics of public key infrastructure (PKI) Describe the purpose of certificate signing requests (CSRs) Describe available options in SDDC Manager for certificate authorities View certificates for VMware Cloud Foundation components Install and replace certificates for VMware Cloud Foundation components Configure the integrated Certificate Authorities in SDDC Manager Configure a certificate template in Microsoft Certificate Authority server Configure the OpenSSL certificate authority in SDDC Manager Install certificates issued by Microsoft, OpenSSL, and third-party certificate authorities VMware Cloud Foundation Lifecycle Management Describe VMware Cloud Foundation Life Cycle Management List the products managed by VMware Cloud Foundation Lifecycle management Use online and offline bundle downloads using VMware Cloud Foundation Lifecycle management Understand the role of vSphere Lifecycle Management in VMware Cloud Foundation Understand vSphere Lifecycle Manager features Understand how and when to use cluster images Describe the importance of Hardware Support Managers Describe the upgrade prerequisites Outline the upgrade precheck process Describe the order of upgrade for VMware Cloud Foundation components VMware Cloud Foundation Troubleshooting Use the SoS command-line tool to create log bundles, perform health checks, and check password validity List VMware Cloud Foundation services Identify VMware Cloud Foundation log files Use token IDs to troubleshoot failed workflows

Duration 5 Days 30 CPD hours This course is intended for Storage and virtual infrastructure consultants, solution architects, and administrators who are responsible for production support and administration of VMware vSAN. Overview By the end of the course, you should be able to meet the following objectives: Describe vSAN concepts Detail the underlying vSAN architecture and components Explain the key features and use cases for vSAN Identify requirements and planning considerations for vSAN clusters Explain the importance vSAN node hardware compatibility Describe the use of VMware vSphere Lifecycle Manager™ to automate driver and firmware installations Describe the different vSAN deployment options Explain how to configure vSAN fault domains Detail how to define and create a VM storage policy Discuss the impact of vSAN storage policy changes Detail vSAN resilience and data availability Describe vSAN storage space efficiency Explain how vSAN encryption works Identify requirements to configure the vSAN iSCSI target Detail VMware HCI Mesh™ technology and architecture Detail vSAN File Service architecture and configuration Explain the use cases of vSAN Direct Configuration™ Describe how to setup a stretched and a two-node vSAN cluster Discuss vSAN cluster backup methodology Describe vSAN maintenance mode and data evacuation options Define the steps to shut down a vSAN cluster for maintenance Explain how to use proactive tests to check the integrity of a vSAN cluster Use VMware Skyline Health™ for monitoring vSAN health During this five-day course, you will gain the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. You will learn about managing and operating vSAN. This course focuses on building the required skills for common Day-2 vSAN administrator tasks such as vSAN node management, cluster maintenance, security operations, and advanced vSAN cluster operations. You will learn these skills through the completion of instructor-led activities and hands-on lab exercises. Course Introduction Introductions and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Recognize the importance of hardware compatibility Ensure the compatibility of driver and firmware versioning Use tools to automate driver validation and installation Apply host hardware settings for optimum performance Use vSphere Lifecycle Manager to perform upgrades Deploy and configure a vSAN Cluster using the Cluster QuickStart wizard Manually configure a vSAN Cluster using VMware vSphere© Client? Explain and configure vSAN fault domains Using VMware vSphere© High Availability with vSAN Understand vSAN Cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status vSAN Resilience and Data Availability Describe and configure the Object Repair Timer advanced option Plan disk replacement in a vSAN cluster Plan maintenance tasks to avoid vSAN object failures Recognize the importance of managing snapshot utilization in a vSAN cluster Configuring vSAN Storage Space Efficiency Discuss deduplication and compression techniques Understand deduplication and compression overhead Discuss compression only mode Configure erasure coding Configure swap object thin provisioning Discuss reclaiming storage space with SCSI UNMAP Configure TRIM/UNMAP vSAN Security Operations Identify differences between VM encryption and vSAN encryption Perform ongoing operations to maintain data security Describe the workflow of data-in transit encryption Identify the steps involved in replacing Key Management Server Introduction to Advanced vSAN Configurations Identify requirements to configure vSAN iSCSI target Detail VMware HCI Mesh technology and architecture Detail vSAN File Service architecture and configuration Explain the use cases of vSAN Direct Configuration vSAN Cluster Maintenance Perform typical vSAN maintenance operations Describe vSAN maintenance modes and data evacuation options Assess the impact on cluster objects of entering maintenance mode Determine the specific data actions required after exiting maintenance mode Define the steps to shut down and reboot hosts and vSAN clusters Use best practices for boot devices Replace vSAN nodes vSAN Stretched and Two Node Clusters Describe the architecture and uses case for stretched clusters Detail the deployment and replacement of a vSAN witness node Describe the architecture and uses case for two-node clusters Explain the benefits of vSphere HA and vSphere Site Recovery Manager in a vSAN stretched cluster Explain storage policies for vSAN stretched cluster vSAN Cluster Monitoring Describe how the Customer Experience Improvement Program (CEIP) enables VMware to improve products and services Use VMware Skyline Health for monitoring vSAN cluster health Manage alerts, alarms, and notifications related to vSAN in VMware vSphere© Client? Create and configure custom alarms to trigger vSAN health issues Use IOInsight metrics for monitoring vSAN performance Analyse vsantop performance metrics Use a vSAN proactive test to detect and diagnose cluster issues Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSAN: Install, Configure, Manage [V7] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSAN: Install, Configure, Manage [V7] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Telco cloud system administrators and telco network operations engineers Professionals who work with telco or enterprise and data center networks Designers and operations engineers who manage telco workloads Overview By the end of the course, you should be able to meet the following objectives: Describe the VMware Telco Cloud Infrastructure™ architecture Describe the VMware Cloud Director architecture List the infrastructure requirements of ETSI NFV Describe the VMware Cloud Director architecture as Virtualized Infrastructure Manager (VIM) Describe the options associated with VMware cloud providers Explain how organizations are supported in VMware Cloud Director Describe the security model in VMware Cloud Director Configure key networking elements of VMware Cloud Director Manage and monitor resources in VMware Cloud Director Enumerate troubleshooting concepts and Day 2 operations using VMware Cloud Director This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware Telco Cloud Infrastructure environment. In this course, you are introduced to VMware Cloud Director? as a virtualized infrastructure manager. You will examine ETSI NFV requirements, deployment options, and procedures. You will also deploy virtualized network functions and understand their detailed configuration settings. You will learn how to support organizations as well as set up networking and security using hands-on lab exercises.In addition, you are presented with various types of technical problems in VMware Cloud Director, which you will identify, analyze, and solve through a systematic troubleshooting process. Course Introduction Introductions and course logistics Course objectives Day 0 Operations: VMware Telco Cloud Infrastructure Installation Describe the challenges of the telco cloud Describe the key functions of the telco cloud List the benefits of the VMware Cloud Director based VMware Telco Cloud Infrastructure Describe the VMware Telco Cloud Infrastructure architecture Describe the role of VMware Cloud Director in the VMware Telco Cloud Infrastructure architecture List the VMware Telco Cloud Infrastructure deployment options Describe the VMware Cloud Director architecture List the key VMware components that are part of VMware Cloud Director Describe the key use cases for the VMware Cloud Director based VMware Telco Cloud Infrastructure Day 0 Operations: ETSI NFV Requirements for Cloud Platforms Compare physical and virtual infrastructures List the benefits and challenges of physical infrastructure Describe the types of virtual infrastructure Describe the advantages and components of the NFV infrastructure (NFVI) Explain the role of network virtualization in the NFVI List the requirements of NFVI for VMware Cloud Director Describe the networking options of VMware Cloud Director Describe the key networking use cases Describe requirements of VMware Telco Cloud Automation? for networking Describe the storage options of VMware Cloud Director Describe the key storage use cases Day 1 Operations: Virtualized Infrastructure Manager (VIM) Configuration Explain basic concepts related to VMware Cloud Director Describe the components of the VMware Cloud Director architecture Describe the basic configuration of the VMware Cloud Director architecture Describe virtual data centers or VDCs Explain the role of organization VDCs Describe the relationship between provider VDCs and organization VDCs Describe resources in VMware Cloud Director List the key resource organization Create resource pools Describe how vSAN integrates with VMware Cloud Director Day 1 Operations: Configuring VMware Cloud Director Providers Describe how compute resources are provided to VMware Cloud Director Describe how storage resources are provided to VMware Cloud Director Describe provider VDC requirements and best practices List the requirements of creating VDCs Describe the VNF on-boarding process Create provider VDCs Day 1 Operations: Configuring VMware Cloud Director Organizations Describe VMware Cloud Director organizations Create VMware Cloud Director organizations Navigate through the VMware Cloud Director HTML5 provider portal Describe the VMware Cloud Director organization VDC Navigate through the tenant portal List use cases for a VMware Cloud Director organization VDC List the organization VDC allocation models Describe the types of resources that can be allocated Describe how resources are allocated for an organization Examine the function and requirements of network pools Describe the network types available in VMware Cloud Director (external, organization, and vApp) Create and manage organization VDC networks Describe catalogs Manage an organization?s catalog Populate, share, and publish catalogs Describe vApps Manage access to vApps and catalogs Modify the configuration of vApps and their virtual machines (VMs) Manage organization VDC networking Create affinity and anti-affinity rules Day 1 Operations: Configuring VMware Cloud Director Security Describe role-based access Create custom security roles Describe the directory services in VMware Cloud Director Describe the role of LDAP, SAML, SSL, Kerberos, and OAuth2 with VMware Cloud Director Explain the use of VMware Cloud Director with SSO Day 1 Operations: Configuring VMware Cloud Director Networking List networking options in VMware Cloud Director Describe key networking use cases in VMware Cloud Director Describe the use and placement of VMware NSX© Edge? services gateways in relation to VMware Cloud Director Review routing with the distributed logical router and edge services gateways in combination with VMware Cloud Director Describe firewall management in VMware Cloud Director with edge services gateways and the distributed firewall Describe an overview of VMware NSX-T? Data Center Explain the architecture of NSX-T Data Center Describe VMware Cloud Director supported features of NSX-T Data Center Describe the benefits and challenges of multisite networking List the requirements for multisite networking Describe the benefits and challenges of networking between VDCs List the requirements for networking between VDCs Configure cross-VDC networking Day 2 Operations: VMware Cloud Director Resource Management and Monitoring Identify the key resources that need to be managed with VMware Cloud Director List monitoring options with VMware Cloud Director Explain the resource management and monitoring architecture in VMware Cloud Director Monitor objects from the VMware Cloud Director portal Identify features of VMware vRealize© Operations Manager? Integrate VMware Cloud Director with vRealize Operations Manager Configure VMware vRealize© Operations Management Pack for VMware Cloud Director? Outline the monitoring features of vRealize Operations Manager in VMware Cloud Director Describe the purpose of the vRealize Operations Tenant App for VMware Cloud Director Integrate VMware Cloud Director with the Tenant App Configure the Tenant App for VMware Cloud Director Monitor objects with the Tenant App List the steps to monitor VMware Cloud Director environments with vRealize Operations Manager List the steps to monitor VMware Cloud Director environments with VMware vRealize© Log Insight? List the steps to review historical virtual machine metrics in VMware Cloud Director Examine VMware Cloud Director logs Day 2 Operations: VMware Cloud Director Troubleshooting Identify the features of the VMware Telco Cloud Automation dashboards List the components of the VMware Telco Cloud Automation dashboards Explain the features of fault management in VMware Telco Cloud Director Describe the use of fault management in VMware Cloud Director Describe the use of performance management in VMware Cloud Director Describe the use of logs in VMware Cloud Director Troubleshoot using VMware Cloud Director