9342 Courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators. Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions Overview By the end of the course, you should be able to meet the following objectives: Implement a structured approach to troubleshooting Resolve common issues that occur in a VMware Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for best end-user experience Discuss Horizon Connection Server advanced configurations List troubleshooting techniques for Horizon Connection Server common issues Interpret Horizon 8 Connection Server logs Identify Unified Access Gateway configuration and certificate issues List troubleshooting steps for Unified Access Gateway common issues Describe BLAST configuration verification using logs and settings Describe BLAST optimization recommendations for different use cases Describe Horizon 8 Connections and how to troubleshoot related issues Describe Horizon 8 certificates List troubleshooting steps for common issues with Horizon 8 certificates Leverage Horizon infrastructure troubleshooting steps to resolve issues  This five-day course builds your skills in resolving common issues that occur in a VMware Horizon© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon© 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon© Connection Server?, VMware Unified Access Gateway?, protocols, connections, and certificates Course Introduction Introductions and course logistics Course objectives Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem Command-Line Tools and Backup Options Using command-line tools Backing-up and restoring VMware Horizon databases Troubleshooting Horizon Linked Clone Desktops Only applicable for Horizon 7.x environments Describe the components that make up a VMware Horizon desktop Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems Highlight the best practice for optimizing a VMware Horizon desktop Troubleshoot common problems with VMware Horizon desktops Troubleshooting Instant Clones Discuss how instant clones are created Discuss what gets logged when an instant clone is created Discuss the keywords to look for in the logs when troubleshooting instant clones Discuss how to troubleshoot problems with instant clones Windows Client Correctly configure the Windows Client Identify the correct log level for gathering logs Enable the required SSL configuration level for the environment Ports and Protocols Discuss the key ports on a Horizon Environment Discuss protocols used in the Horizon Environment Understand the benefit of optimizing Blast Become familiar with the optimization features for Blast Implement GPO changes for Blast Become familiar with the causes for Black Screens Discuss how to troubleshoot Black Screen problems Identify problems encountered when applying GPOs Discuss how to troubleshoot GPO-related problems Horizon Connection Server Troubleshooting Discuss Horizon Connection Server general troubleshooting techniques Identity Horizon Connection Server common issues through logs Describe AD LDS replication Discuss Horizon Connection Server replication common issues Review and Interpret Horizon Connection Server logs Compare successful and unsuccessful logs from everyday infrastructure administration tasks Unified Access Gateway Troubleshooting List and identify common Unified Access Gateway deployment issues Monitor the Unified Access Gateway deployment to identify health and issues Identify and troubleshoot Unified Access Gateway certificate issues Monitor, test, and troubleshoot network problems Discuss general Unified Access Gateway troubleshooting processes BLAST Configuration Verification Discuss BLAST Codecs and Encoder Switch settings. Describe how to verify BLAST configuration using logs and settings BLAST Optimization List general BLAST optimization recommendations Summarize BLAST tuning recommendations that apply to WAN connections Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases Describe recommended tuning options to increase display protocol quality for all use cases and applications. VMware Horizon Connections Troubleshooting Explain Horizon connections Describe the role of Primary and Secondary protocols in Horizon connections Describe HTML client access connections Describe Horizon connections load balancing Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values Identify troubleshooting steps for failing Horizon load balancer connections List troubleshooting steps for Horizon connections VMware Horizon Certificates Troubleshooting List Horizon certificate functions Describe Horizon certificates scenarios. Discuss potential challenges related to certificates in Horizon Describe the troubleshooting approach to Horizon certificate issues VMware Horizon Challenge Lab Leverage Horizon infrastructure troubleshooting steps to resolve issues

Duration 2 Days 12 CPD hours This course is intended for This course is designed for security administrators and Check Point resellers who need to manage and monitor issues that may occur within their Security Management environment. Overview Understand how to use Check Point resources for support. Understand how to perform packet captures using tcmdump and FW Monitor command tools. Understand the basic process of kernel debugging, and how debug commands are structured. Recognize how to use various Linux commands for troubleshooting system issues. Recognize communication issues that may occur between SmartConsole and the SMS and how to resolve them. Understand how to troubleshoot SmartConsole login and authentication issues. Understand how to prevent and resolve licensing and contract issues. Understand how to troubleshoot issues that may occur during policy installation. Understand communication issues that may occur when collecting logs and how to resolve them. Recall various tools to use when analyzing issues with logs. Understand how to restore interrupted communications during heavy logging. Understand how NAT works and how to troubleshoot issues. Understand Client Side and Server Side NAT. Understand how the Access Control Policy functions and how the access control applications work together. Understand how to troubleshoot issues that may occur with Application Control and URL Filtering. Understand how the HTTPS Inspection process works and how to resolve issues that may occur during the process. Understand how to troubleshoot Content Awareness issues. Recognize how to troubleshoot VPN-related issues. Understand how to monitor cluster status and work with critical devices. Recognize how to troubleshoot State Synchronization. Understand how to troubleshoot communication issues between Identity Sources and Security Gateways. Understand how to troubleshoot and debug issues with internal Identity Awareness processes. The goal of this course is to provide an understanding of the concepts and skills necessary to troubleshoot issues which may occur when managing the Check Point Security Management architecture and Security Gateways. Course Outline An Introduction to Troubleshooting SmartConsole and Policy Management Troubleshooting Monitoring Logging Activity Troubleshooting Issues with NAT Understanding the Unified Access Control Policy Basic VPN Troubleshooting Monitoring ClusterXL Connections Understanding Identity Awareness Additional course details: Nexus Humans CCTA Check Point Troubleshooting Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTA Check Point Troubleshooting Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network Administrator Network Engineer Systems Engineer Consulting Systems Engineer Cisco Integrators/Partners Overview Upon completion of this course, you will be able to: Outline the troubleshooting process, and highlight which questions to ask Describe the troubleshooting tools and methodologies that are available from the CLI and are used to identify and resolve issues in a Cisco Data Center network architecture Identify and resolve issues related to VLANs and PVLANs Identify and resolve issues related to port channels and virtual port channels Identify and resolve issues related to Cisco FabricPath Identify and resolve issues related to OTV Identify and resolve issues related to VXLAN Identify and resolve issues related to LISP Describe troubleshooting of routing protocols, such as OSPF, ISIS, and PIM. Describe troubleshooting of the AAA and RBAC Identify and resolve issues related to a single device Identify and resolve issues related to Fibre Channel interface operation Identify and resolve issues related to Fibre Channel switching when the Cisco NX-OS software switch is used in switched mode (vs. NPV mode) Identify and resolve issues related to Fibre Channel switching when the NX-OS switch is used in N Port Virtualization (NPV) mode Identify and resolve issues related to FIP and FCoE, including FCoE performance Describe Cisco UCS architecture, initial setup, tools and service aids that are available for Cisco UCS troubleshooting and interpretation of the output Describe Cisco UCS configuration and troubleshoot related issues Describe Cisco UCS B-Series operation and troubleshoot related issues Describe LAN, SAN and Fibre Channel operations, including in depth troubleshooting procedures Describe Cisco IMC utilities to validate performance and facilitate data-gathering activities for Cisco UCS C-Series troubleshooting, as well troubleshooting approach to hardware and firmware failures Define proper procedures to configure LAN and SAN connectivity and avoid issues with the P81E virtual interface card (VIC) Troubleshoot integration of Cisco UCS C-Series servers with Cisco UCS Manager Identify tools, protocols and methods to effectively troubleshoot Cisco ACI The focus of this skills-building course is troubleshooting of LANs, SANs, Cisco Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application Centric Infrastructure (ACI). The course provides rich hands-on experience in resolving problems on Cisco MDS switches, Cisco Nexus switches, Cisco fabric extenders (FEXs), Cisco UCS, and Cisco ACI. Troubleshooting the Data Center LAN Network Overview of the Troubleshooting Process Understanding CLI Troubleshooting Tools Troubleshooting VLANs and Private VLANs Troubleshooting Port Channels and Virtual Port Channels Troubleshooting Cisco FabricPath Troubleshooting Cisco OTV Troubleshooting VXLAN Troubleshooting LISP Troubleshooting Routing Protocols Troubleshooting Data Center LAN Security Troubleshooting Platform-Specific Issues Troubleshooting Data Center SAN Troubleshooting Fibre Channel Interfaces Troubleshooting Fibre Channel Fabric Service Troubleshooting NPV Mode Troubleshooting FCoE Troubleshooting Data Center Unified Computing Troubleshooting Cisco UCS Architecture and Initialization Troubleshooting Cisco UCS Configuration Troubleshooting Cisco UCS B-Series Servers Troubleshooting Cisco UCS B-Series LAN and SAN Connectivity Troubleshooting Cisco UCS C-Series Servers Troubleshooting Cisco UCS C-Series LAN and SAN Connectivity Troubleshooting Cisco UCS C-Series and Cisco UCS Manager Integration Troubleshooting Data Center ACI Exploring the Tools and Methodology of Troubleshooting Cisco ACI Additional course details: Nexus Humans Cisco Troubleshooting Cisco Data Center Infrastructure v7.0 (DCIT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Data Center Infrastructure v7.0 (DCIT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Summarize the basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE© UEM. Troubleshooting is the backbone of service maintenance and management. To effectively troubleshoot product issues, administrators must understand how product services communicate and function. This in turn helps optimize service and software health management. Course Introduction Introductions and course logistics Course objectives Fundamentals of Troubleshooting Workspace ONE UEM Outline software troubleshooting logic and support methods Summarize the main process flows for the Workspace ONE UEM components Explain the importance of Workspace ONE UEM process flows for troubleshooting Identify different Workspace ONE UEM log files Workspace ONE UEM Console Troubleshooting Outline the best practices for troubleshooting Workspace ONE UEM console issues Identify common group management and assignment-related issues Outline common issues for Workspace ONE UEM console roles and system settings Understand how analytic events can be used to identity platform errors Summarize the steps for collecting and analyzing Workspace ONE UEM console logs Integration Troubleshooting Outline the common enterprise integrations in Workspace ONE UEM Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? Troubleshoot issues related to Directory Services integration Identify directory user and groups synchronization issues Troubleshoot issues related to certificate authority integration Explain VMware Workspace ONE© Access? integration and VMware Workspace ONE© Intelligent Hub troubleshooting techniques Endpoint Troubleshooting Compare the endpoint connection topologies in Workspace ONE UEM Outline useful tools and resources for endpoint troubleshooting Summarize the best practices for device enrollment troubleshooting Explain device connectivity troubleshooting techniques Understand how to identify and resolve profile-related issues Identify common compliance policy issues and potential root causes Applications Troubleshooting Explain the different scoping questions for troubleshooting applications Review application management configurations Summarize the general tools and resources for application troubleshooting Describe the general logic of troubleshooting public applications Understand internal application issues and potential causes Explain purchased application troubleshooting techniques Unified Access Gateway And Edge Services Troubleshooting Review Unified Access Gateway architecture and edge service workflows Understand Unified Access Gateway general configurations Explain how to utilize Unified Access Gateway related troubleshooting tools and resources Identify and resolve common issues for Content Gateway on Unified Access Gateway Summarize troubleshooting techniques for VMware Workspace ONE© Tunnel? on Unified Access Gateway Email Troubleshooting Review different email architecture and workflows Summarize common errors associated with email profiles Identify tools and resources for email troubleshooting Discuss troubleshooting techniques for VMware AirWatch© Secure Email Gateway? on Unified Access Gateway Outline PowerShell integration issues and techniques to address them Additional Troubleshooting Tools Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues Understand how Workspace ONE Assist can help endpoint troubleshooting

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies for maintaining environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM.By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM. Course Introduction Introductions and course logistics Course objectives Online resources and references Platform Architecture Summarize the features and functionality of Workspace ONE UEM Outline the benefits of leveraging Workspace ONE UEM Recognize the core and productivity components that make up the Workspace ONE UEM platform Summarize high availability and disaster recovery for the Workspace ONE solution Administration Navigate and customize the Workspace ONE UEM console Summarize the hierarchical management structure Explain the features and functions of Workspace ONE Hub Services Outline account options and permissions Enterprise Integrations Outline the process and requirements to integrate with directory services Explain certificate authentication and practical implementation with Workspace ONE Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console Describe VMware Dynamic Environment Manager? and its architecture Onboarding Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management Outline the steps for setting up autodiscovery in the Workspace ONE UEM console Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app Summarize platform onboarding options Managing Endpoints Explain the differences between device and user profiles Describe policy management options for Windows and macOS Describe the functions and benefits of using compliance policies Explain the use case for Freestyle Orchestrator Describe the capabilities that sensors and scripts enable Alternative Management Methods Describe the function and benefits of device staging Configure product provisioning in the Workspace ONE UEM console Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices List the system and device requirements for Linux device management in Workspace ONE UEM Applications Describe the features, benefits, and capabilities of application management in Workspace ONE UEM Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console Describe the benefits of using Apple Business Manager content integration Describe the benefits of using server-to-client software distribution List the functions and benefits of VMware Workspace ONE© SDK Device Email List the email clients supported by Workspace ONE UEM Configure an Exchange Active Sync profile in the Workspace ONE UEM console Configure VMware Workspace ONE© Boxer settings Summarize the available email infrastructure integration models and describe their workflows Configure email compliance policies and notifications services Content Sharing Describe the benefits of using Content Gateway and the Content Gateway workflows Describe the benefits of integrating content repositories with Workspace ONE UEM Configure a repository in the Workspace ONE UEM console Maintenance Manage endpoints from the Device List View and the Device Details View pages Analyze endpoint deployment and compliance data from Monitor Overview page Fundamentals of Troubleshooting Workspace ONE UEM Outline software troubleshooting logic and support methods Summarize the main process flows for the Workspace ONE UEM components Explain the importance of Workspace ONE UEM process flows for troubleshooting Identify different Workspace ONE UEM log files Workspace ONE UEM Console Troubleshooting Outline the best practices for troubleshooting Workspace ONE UEM console issues Identify common group management and assignment-related issues Outline common issues for Workspace ONE UEM console roles and system settings Understand how analytic events can be used to identity platform errors Summarize the steps for collecting and analyzing Workspace ONE UEM console logs Integration Troubleshooting Outline the common enterprise integrations in Workspace ONE UEM Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? Troubleshoot issues related to Directory Services integration Identify directory user and groups synchronization issues Troubleshoot issues related to certificate authority integration Explain VMware Workspace ONE© Access? integration and Workspace ONE Intelligent Hub troubleshooting techniques Endpoint Troubleshooting Compare the endpoint connection topologies in Workspace ONE UEM Outline useful tools and resources for endpoint troubleshooting Summarize the best practices for device enrollment troubleshooting Explain device connectivity troubleshooting techniques Demonstrate how to identify and resolve profile-related issues Identify common compliance policy issues and potential root causes Application Troubleshooting Explain the different scoping questions for troubleshooting applications Review application management configurations Summarize the general tools and resources for application troubleshooting Describe the general logic of troubleshooting public applications Understand internal application issues and potential causes Explain purchased application troubleshooting techniques Unified Access Gateway and Edge Services Troubleshooting Review Unified Access Gateway architecture and edge service workflows Understand Unified Access Gateway general configurations Explain how to utilize Unified Access Gateway related troubleshooting tools and resources Identify and resolve common issues for Content Gateway on Unified Access Gateway Summarize troubleshooting techniques for VMware Workspace ONE© Tunnel? on Unified Access Gateway Email Troubleshooting Review different email architecture and workflows Summarize common errors associated with email profiles Identify tools and resources for email troubleshooting Discuss troubleshooting techniques for VMware AirWatch© Secure Email Gateway? on Unified Access Gateway Outline PowerShell integration issues and techniques to address them Additional Troubleshooting Tools Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues Explain how Workspace ONE Assist can help with troubleshooting endpoints

Duration 1 Days 6 CPD hours This course is intended for The ProxySG 6.6 Diagnostics and Troubleshooting course is intended for students who wish to gain familiarity with ProxySG troubleshooting techniques and tools. Overview By the completion of this course, you will be able to:Describe the troubleshooting methodology as recommended by Symantec.Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces. The ProxySG 6.6 Diagnostics and Troubleshooting course provides a structured approach to diagnosing and solving common troubleshooting issues related to ProxySG deployments. The course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG. ProxySG Secure Web Gateway? Overview of Typical Troubleshooting Issues Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency. Introduction to how to use sysinfo files to gain useful troubleshooting information. Troubleshooting Issues Related to External Dependencies Methods for diagnosing and solving authentication issues. Methods for diagnosing and solving DNS issues. Troubleshooting SSL Interception Issues Methods for diagnosing and solving issues related to SSL interception. Troubleshooting Performance Issues Related to Policy Efficiency Methods for optimizing performance through tips for creating more efficient policies.

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze Workspace ONE UEM deployments Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionality that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. Course Introduction Introductions and course logistics Course objectives Online resources and references Platform Architecture Summarize the features and functionality of Workspace ONE UEM Outline the benefits of leveraging Workspace ONE UEM Recognize the core and productivity components that make up the Workspace ONE UEM platform Summarize high availability and disaster recovery for Workspace ONE Solution Administration Navigate and customize the Workspace ONE UEM console Summarize the hierarchical management structure Explain the features and functions of Workspace ONE Hub Services Outline account options and permissions Enterprise Integrations Outline the process and needs to integrate with directory services Explain certificate authentication and practical implementation with Workspace ONE Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console Describe VMware Dynamic Environment Manager? and its architecture Onboarding Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management Outline the steps for setting up autodiscovery in the Workspace ONE UEM console Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app Summarize platform onboarding options Managing Endpoints Explain the differences between device and user profiles Describe policy management options for Windows and macOS Describe the functions and benefits of using compliance policies Explain the use cases for Freestyle Orchestrator Describe the capabilities that sensors and scripts enable Alternative Management Methods Describe the function and benefits of device staging Configure product provisioning in the Workspace ONE UEM console Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices List the system and device requirements for Linux device management in Workspace ONE UEM Applications Describe the features, benefits, and capabilities of application management in Workspace ONE UEM Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console Describe the benefits of using Apple Business Manager content integration Describe the benefits of using server-to-client software distribution List the functions and benefits of VMware Workspace ONE© SDK Device Email List the email clients supported by Workspace ONE UEM Configure an Exchange Active Sync profile in the Workspace ONE UEM console Configure VMware Workspace ONE© Boxer settings Summarize the available email infrastructure integration models and describe their workflows Configure email compliance policies and notifications services Content Sharing Describe the benefits of using Content Gateway and the Content Gateway workflows Describe the benefits of integrating content repositories with Workspace ONE UEM Configure a repository in the Workspace ONE UEM console Maintenance Manage endpoints from the Device List View and the Device Details View pages Analyze endpoint deployment and compliance data from the Monitor Overview page Workspace ONE Access Summarize the benefits of Workspace ONE Access Outline the core features and functions that Workspace ONE Access enables Navigate the Workspace ONE Access console Explain the functions of directory integration with Workspace ONE Access Explain the various types of authentication protocols enabled by Workspace ONE Access Integrating Workspace ONE UEM and Workspace ONE Access Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access Outline the process of connecting Workspace ONE UEM and Workspace ONE Access Explain the integrations workflow Summarize the key features of an integrated solution Productivity Integrations Identify the functions enabled by Unified Access Gateway Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 Authentication Outline authentication methods supported by Workspace ONE Access Summarize the main properties of the SAML protocol Summarize the SAML authentication workflow Explain the application single sign-on authentication workflow with SAML Mobile Single Sign-On Describe the concept of mobile single sign-on Outline mobile single sign-on workflows Intelligence and Automation Summarize the features of VMware Workspace ONE© Intelligence? Outline the benefits of using Workspace ONE Intelligence Fundamentals of Troubleshooting Workspace ONE UEM Outline software troubleshooting logic and support methods Summarize the main process flows for the Workspace ONE UEM components Explain the importance of Workspace ONE UEM process flows for troubleshooting Identify different Workspace ONE UEM log files Workspace ONE UEM Console Troubleshooting Outline the best practices for troubleshooting Workspace ONE UEM console issues Identify common issues related to group management and assignment Outline common issues related to Workspace ONE UEM console roles and system settings Understand how analytic events can be used to identity platform errors Summarize the steps for collecting and analyzing Workspace ONE UEM console logs Integration Troubleshooting Outline the common enterprise integrations in Workspace ONE UEM Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? Troubleshoot issues related to Directory Services integration Identify directory user and groups synchronization issues Troubleshoot issues related to certificate authority integration Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques Endpoint Troubleshooting Compare the endpoint connection topologies in Workspace ONE UEM Outline useful tools and resources for endpoint troubleshooting Summarize the best practices for device enrollment troubleshooting Explain device connectivity troubleshooting techniques Understand how to identify and resolve profile-related issues Identify common compliance policy issues and potential root causes Application Troubleshooting Explain the different scoping questions for troubleshooting applications Review application management configurations Summarize the general tools and resources for application troubleshooting Describe the general logic of troubleshooting public applications Understand internal application issues and potential causes Explain purchased application troubleshooting techniques Unified Access Gateway And Edge Services Troubleshooting Review Unified Access Gateway architecture and edge service workflows Understand Unified Access Gateway general configurations Explain how to utilize Unified Access Gateway related troubleshooting tools and resources Identify

Duration 5 Days 30 CPD hours This course is intended for Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure. Overview By the end of the course, you should be able to meet the following objectives: Describe the installation, architecture, and requirements of Horizon Connection Server Describe the authentication and certificate options for a VMware Horizon environment Recognize the integration process and benefits of Workspace ONE Access and VMware Horizon Compare the remote display protocols that are available in VMware Horizon Describe the 3D rendering options available in VMware Horizon Discuss the scalability options available in VMware Horizon Describe the different security options for VMware Horizon environments Discuss the advanced configurations of Horizon Connection Server List the troubleshooting techniques for common Horizon Connection Server issues Interpret the Horizon Connection Server logs Identify Unified Access Gateway configuration and certificate issues List the troubleshooting steps for common Unified Access Gateway common issues Describe Blast configuration verification using logs and settings Describe the Blast optimization recommendations for different use cases Describe VMware Horizon connections and how to troubleshoot related problems Describe VMware Horizon certificates List the troubleshooting steps for common VMware Horizon certificates issues Describe Cloud Pod Architecture troubleshooting scenarios Identify and fix problems in a VMware Horizon environment VMware Horizon 8: Infrastructure Administrator and Troubleshooting is a five-day combination course of VMware Horizon 8: Infrastructure Administration & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the skills to install and configure a virtual desktop infrastructure platform. This course builds your skills in installing and configuring VMware Horizon© through a combination of lecture and hands-on labs. You learn how to install and configure VMware Horizon© Connection Server?, VMware Unified Access Gateway?, how to configure a load balancer for use with Horizon, and how to establish Cloud Pod Architecture. Also, this course provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates. This course provides a challenge lab designed to present participants with infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment. Course Introduction Introductions and course logistics Course objectives Horizon Connection Server Recognize VMware Horizon reference architecture Identify the supported features of Horizon Connection Server Identify the recommended system requirements for Horizon Connection Server Configure the VMware Horizon event database Outline the steps for the initial configuration of Horizon Connection Server Discuss the AD Lightweight Directory Service (LDS) database as a critical component of Horizon Connection Server installation Authentication and Certificates Compare the authentication options that Horizon Connection Server supports Describe the smart card authentication options that Horizon Connection Server supports Outline the steps to create a VMware Horizon administrator and custom roles Describe the roles available in a VMware Horizon environment Explain the role that certificates play for Horizon Connection Server Install and configure certificates for Horizon Connection Server Install and configure True SSO in a VMware Horizon environment Workspace ONE Access and Virtual Application Management Recognize the features and benefits of Workspace ONE Access Describe the features of the Workspace ONE Access console Explain identity management in Workspace ONE Access Explain access management in Workspace ONE Access Describe the Workspace ONE Access directory integration Deploy virtual applications with Workspace ONE services Horizon Protocols Compare the remote display protocols that are available in VMware Horizon Describe Blast Describe the Blast display protocol codecs Summarize the Blast codec options List the ideal applications for each Blast codec Describe Blast and PCoIP ADMX GPO common configurations Graphics Cards Describe the 3D rendering options available in Vmware Horizon Compare vSGA and vDGA List the steps to configure graphics cards for use in a VMware Horizon environment Horizon Scalability Describe the purpose of a replica connection server Explain how multiple Horizon Connection Server instances in a pod maintain synchronization List the steps to configure graphics cards for use in a VMware Horizon environment Configure a load balancer for use in a VMware Horizon environment Explain Horizon Cloud Pod Architecture LDAP replication and VIPA Explain Horizon Cloud Pod Architecture scalability options Horizon Security Explain concepts relevant to secure VMware Horizon connections Describe how to restrict VMware Horizon connections Discuss the benefits of using Unified Access Gateway List the two-factor authentication options that are supported by Unified Access Gateway List the Unified Access Gateway firewall rules Describe the situations in which you might deploy Unified Access Gateway instances with one, two, or three network interfaces Troubleshooting Horizon Connection Server Identify the general troubleshooting techniques for Horizon Connection Server Explain how to use logs to identify common Horizon Connection Server problems Describe AD LDS replication Discuss common Horizon Connection Server replication issues Explain how to interpret Horizon Connection Server logs Compare successful and unsuccessful logs from common infrastructure administration tasks Troubleshooting Unified Access Gateway Identify common Unified Access Gateway deployment issues Explain how to monitor the health of a Unified Access Gateway deployment Identify and troubleshoot Unified Access Gateway certificate issues Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl Detail the general Unified Access Gateway troubleshooting methods Blast Configuration Discuss Blast codecs and Encoder Switch settings Describe how to verify BLAST configuration using logs and settings Optimizing Blast List general Blast optimization recommendations Summarize Blast tuning recommendations that apply to WAN connections Summarize Blast tuning recommendations that apply to work-from-home and home-office-to-cloud use cases Describe the recommended tuning options to increase display protocol quality for all use cases and applications Troubleshooting VMware Horizon Connections Explain VMware Horizon connections Describe the role of primary and secondary protocols in VMware Horizon connections Describe HTML client access connections Describe Horizon Connections load balancing Describe timeout settings, supported health monitoring strings, and suitable load balancer persistence values Identify the troubleshooting steps for failing VMware Horizon load balancer connections List the steps for troubleshooting VMware Horizon connections Troubleshooting VMware Horizon Certificates List the functions of VMware Horizon certificates Describe VMware Horizon certificate scenarios Discuss potential challenges related to certificates in VMware Horizon Describe the troubleshooting approach to VMware Horizon certificates issues Cloud Pod Architecture Describe Cloud Pod Architecture troubleshooting scenarios Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Infrastructure Administration and Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Infrastructure Administration and Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for security experts and Check Point resellers who desire to obtain the necessary knowledge required to perform more advanced troubleshooting skills while managing their security environments. Overview Understand how to use Check Point diagnostic tools to determine the status of a network. Understand how to use network packet analyzers and packet capturing tools to evaluate network traffic.Become familiar with more advanced Linux system commands. Obtain a deeper knowledge of the Security Management architecture. Understand how the Management database is structured and how objects are represented in the database. Understand key Security Management Server processes and their debugs. Understand how GuiDBedit operates. Understand how the kernel handles traffic and how to troubleshoot issues with chain modules. Understand how to use the two main procedures for debugging the Firewall kernel and how they differ. Recognize User mode processes and how to interpret their debugs. Discuss how to enable and use core dumps. Understand the processes and components used for policy installs and processing packets in Access Control policies. Understand how to troubleshoot and debug issues that may occur with App Control and URLF. Understand how to debug HTTPS Inspection-related issues. Understand how to troubleshoot and debug Content Awareness issues. Understand how IPS works and how to manage performance issues. Understand how to troubleshoot Anti-Bot and Antivirus. Recognize how to troubleshoot and debug Site-to-Site VPN related issues. Understand how to troubleshoot and debug Remote Access VPNs. Understand how troubleshoot Mobile Access VPN issues. Recognize how to use SecureXL features and commands to enable and disable accelerated traffic. Understand how the server hardware and operating system affects the performance of Security Gateways. Understand how to evaluate hardware configurations for optimal performance. Provide advanced troubleshooting skills to investigate and resolve more complex issues that may occur while managing your Check Point Security environment. Course Outline Advanced Troubleshooting Management Database and Processes Advanced Kernel Debugging User Mode Troubleshooting Advanced Access Control Understanding Threat Prevention Advanced VPN Troubleshooting Acceleration and Performance Tuning Additional course details: Nexus Humans CCTE Check Point Troubleshooting Expert training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTE Check Point Troubleshooting Expert course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Enterprise network engineers System engineers System administrators Network administrators Overview After taking this course, you should be able to: Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6 Optimize classic EIGRP and named EIGRP for IPv4 and IPv6 Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6 Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments Optimize OSPFv2 and OSPFv3 behavior Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6 Implement route redistribution using filtering mechanisms Troubleshoot redistribution Implement path control using Policy-Based Routing (PBR) and IP service level agreement (SLA) Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments Optimize MP-BGP in IPv4 and IPv6 environments Troubleshoot MP-BGP for IPv4 and IPv6 Describe the features of Multiprotocol Label Switching (MPLS) Describe the major architectural components of an MPLS VPN Identify the routing and packet forwarding functionalities for MPLS VPNs Explain how packets are forwarded in an MPLS VPN environment Implement Cisco Internetwork Operating System (IOS) Dynamic Multipoint VPNs (DMVPNs) Implement Dynamic Host Configuration Protocol (DHCP) Describe the tools available to secure the IPV6 first hop Troubleshoot Cisco router security features Troubleshoot infrastructure security and services The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course. This course may earn a Credly Badge Course Outline Implementing EIGRP Optimizing EIGRP Troubleshooting EIGRP Implementing OSPF Optimizing OSPF Troubleshooting OSPF Implementing Internal Border Gateway Protocol (IBGP) Optimizing BGP Implementing MP-BGP Troubleshooting BGP Configuring Redistribution Troubleshooting Redistribution Implementing Path Control Exploring MPLS Introducing MPLS L3 VPN Architecture Introducing MPLS L3 VPN Routing Configuring Virtual Routing and Forwarding (VRF)-Lite Implementing DMVPN Implementing DHCP Troubleshooting DHCP Introducing IPv6 First Hop Security Securing Cisco Routers Troubleshooting Infrastructure Security and Services Lab Outline Configure EIGRP Using Classic Mode and Named Mode for IPv4 and IPv6 Verify the EIGRP Topology Table Configure EIGRP Stub Routing, Summarization, and Default Routing Configure EIGRP Load Balancing and Authentication LAB: Troubleshoot EIGRP Issues Configure OSPFv3 for IPv4 and IPv6 Verify the Link-State Database Configure OSPF Stub Areas and Summarization Configure OSPF Authentication Troubleshoot OSPF Implement Routing Protocol Redistribution Manipulate Redistribution Manipulate Redistribution Using Route Maps Troubleshoot Redistribution Issues Implement PBR Configure IBGP and External Border Gateway Protocol (EBGP) Implement BGP Path Selection Configure BGP Advanced Features Configure BGP Route Reflectors Configure MP-BGP for IPv4 and IPv6 Troubleshoot BGP Issues Implement PBR Configure Routing with VRF-Lite Implement Cisco IOS DMVPN Obtain IPv6 Addresses Dynamically Troubleshoot DHCPv4 and DHCPv6 Issues Troubleshoot IPv4 and IPv6 Access Control List (ACL) Issues Configure and Verify Control Plane Policing Configure and Verify Unicast Reverse Path Forwarding (uRPF) Troubleshoot Network Management Protocol Issues: Lab 1 Troubleshoot Network Management Protocol Issues: Lab 2