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In this course, you will dive into advanced communication strategies, ethical Persuasion techniques and the science of influence. You will gain the ability to navigate complex scenarios, handle objects with finesse, and achieve your goals through persuasive communication. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamental aspects of persuasion Get an extensive understanding of the benefits of persuasion Learn how to develop persuasion skills Understand how to become a master persuader Learn about the 3 monster persuasion myths Realise the personality traits of the most persuasive people. Learn the 10-question checklist to answer before any important conversation Recognise the 12 pieces of the most persuasive messages Know how to take persuasive messages to the next level Advanced Persuasion Training Course Overview This online advanced persuasion training course will help you understand how to turn into a master persuader. You will also gain a comprehensive understanding of the three monster persuasion myths and the personality traits of the most persuasive people. This online Advanced Persuasion Training Course will also help you recognise the ten-question checklist to answer before any important conversation. You will also understand the twelve pieces of the most persuasive messages and how to take your message to the next level by taking this popular online course. By the end of the course, you will boost your knowledge about persuasion and learn how to develop your persuasion skills. After finishing this online course, you will also develop the necessary skills to become a successful leader or manager Who should take this course? This online Advanced Persuasion Training Course Online course is ideal for those who want to understand how to become a successful leader or manager. Anyone who wants to learn persuasion skills can opt for this popular online course. Entry Requirements There are no academic entry requirements for this advanced persuasion training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Advanced Persuasion Training Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction: Insider Persuasion How This Course Will Turn You Into a Master Persuader Part 1: The 3 Monster Persuasion Myths Why You Need to Unlearn What You Know About Persuasion The 'Make Them Wrong' Myth The 'Be Understood' Myth The 'Give Them Reasons' Myth How To Master The Myths Today Part 2: The & Personality Traits of the Most Persuasive People The 7 Hidden 'Persuasion Personality Traits' Trait #1: Abraham Lincoln's Secret Trait #2: An Accidental Discovery From a Trip to India Trait #3: Tony Robbin's Secret Trait #5: The Biggest Secret of Persuasion Trait #6: Walt Disney's Secret Trait #7: A Winning Formula From a U.S. Presidential Campaign How To Master The 7 Personality Traits Today Part 3: The 10 Question Checklist to Answer Before Any Important Conversation The 'Pre-Persuasion Checklist' Your First 'Magic Persuasion Tool' Your Second 'Magic Persuasion Tool' Your Third 'Magic Persuasion Tool' Need Questions Offer Questions Obstacle Questions Delivery Questions How to Master the Pre-persuasion Checklist Today Part 4: The 12 Pieces of the Most Persuasive Messages The 12 Piece 'Power Persuasion Framework' Step 1: Why You Must Start Like A Forklift Step 2: How To Set The Stage Step 3: Uncover The Situation Step 4: Bring Yourself Into The Message Step 5: Feel Their Pain Step 6: Amplify Step 7: Feel Their Desires Step 8: Get Them To Persuade Themselves Step 11: Getting Agreement Step 12: Turning a 'Yes' Into Action Unadvertised Bonus: Take Message To The Next Level 3 Things to Weave Throughout What to Do When You're Done How to Influence Yourself or a Group Final Thoughts What to Do Now Assessment Assessment - Advanced Persuasion Training Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview This Personal Development and Productivity Level 2 course will unlock your full potential and will show you how to excel in a career in Personal Development and Productivity Level 2. So upskill now and reach your full potential. Everything you need to get started in Personal Development and Productivity Level 2 is available in this course. Learning and progressing are the hallmarks of personal development. This Personal Development and Productivity Level 2 will quickly teach you the must-have skills needed to start in the relevant industry. In This Personal Development and Productivity Level 2 Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Personal Development and Productivity Level 2 skills to help you advance your career. Acquire a comprehensive understanding of various Personal Development and Productivity Level 2 topics and tips from industry experts. Learn in-demand Personal Development and Productivity Level 2 skills that are in high demand among UK employers, which will help you to kickstart your career. This Personal Development and Productivity Level 2 course covers everything you must know to stand against the tough competition in the Personal Development and Productivity Level 2 field.  The future is truly yours to seize with this Personal Development and Productivity Level 2. Enrol today and complete the course to achieve a Personal Development and Productivity Level 2 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Personal Development and Productivity Level 2 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Personal Development and Productivity Level 2 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Personal Development and Productivity Level 2 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Personal Development and Productivity Level 2 is suitable for anyone aspiring to start a career in Personal Development and Productivity Level 2; even if you are new to this and have no prior knowledge on Personal Development and Productivity Level 2, this course is going to be very easy for you to understand.  And if you are already working in the Personal Development and Productivity Level 2 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Personal Development and Productivity Level 2 course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Personal Development and Productivity Level 2 course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Personal Development and Productivity Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development and Productivity Level 2 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Personal Development and Productivity Introduction to Super Success 00:08:00 Super Productivity - A Quick Takeaway 00:05:00 What This Course Will Teach You 00:04:00 Your Journey Starts Here - Yay! 00:05:00 Mindset Management - The 5 Keys to Success 00:05:00 Overcoming Mental Traps - 4 Lies to Unlearn 00:05:00 Overcoming Physical Traps 00:04:00 Overcoming Emotional Traps - The 4 'Lack' Myths 00:05:00 Practical Time Management 00:05:00 Advanced Time Management 00:05:00 Identifying Your Goals 00:04:00 Designing Your Perfect Future - The 5 Key Elements 00:05:00 You Gotta Think Bigger! 00:05:00 Planning For Success 00:07:00 Changing Your Energy 00:05:00 The Importance of Ongoing Assessment 00:03:00 Making The Right Decisions 00:05:00 Ask for What You Want 00:05:00 Just Do It 00:03:00 Just BE It 00:05:00 Just Live It 00:04:00 Becoming a Superhero 00:02:00 Conclusion 00:02:00

Are you looking to enhance your Special Educational Needs Coordinators in Early Years Settings skills? If yes, then you have come to the right place. Our comprehensive course on Special Educational Needs Coordinators in Early Years Settings will assist you in producing the best possible outcome by mastering the Special Educational Needs Coordinators in Early Years Settings skills. The Special Educational Needs Coordinators in Early Years Settings course is for those who want to be successful. In the Special Educational Needs Coordinators in Early Years Settings course, you will learn the essential knowledge needed to become well versed in Special Educational Needs Coordinators in Early Years Settings. Our Special Educational Needs Coordinators in Early Years Settings course starts with the basics of Special Educational Needs Coordinators in Early Years Settings and gradually progresses towards advanced topics. Therefore, each lesson of this Special Educational Needs Coordinators in Early Years Settings course is intuitive and easy to understand. Why would you choose the Special Educational Needs Coordinators in Early Years Settings course from Compliance Central: Lifetime access to Special Educational Needs Coordinators in Early Years Settings course materials Full tutor support is available from Monday to Friday with the Special Educational Needs Coordinators in Early Years Settings course Learn Special Educational Needs Coordinators in Early Years Settings skills at your own pace from the comfort of your home Gain a complete understanding of Special Educational Needs Coordinators in Early Years Settings course Accessible, informative Special Educational Needs Coordinators in Early Years Settings learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Special Educational Needs Coordinators in Early Years Settings Study Special Educational Needs Coordinators in Early Years Settings in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Special Educational Needs Coordinators in Early Years Settings Course Special Educational Needs Coordinators in Early Years Settings Curriculum Breakdown of the Special Educational Needs Coordinators in Early Years Settings Course Module 01: Introduction to SEN Co-ordination Module 02: The SENCO Role in Policy and Practice Module 03: Roles and Responsibilities within whole School SEN Co-ordination Module 04: Supporting Teaching and Learning Module 05: The SENCO and the Senior Leadership Team Module 06: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 07: Developing Relationship with Pupils and Parents Module 08: SENCO's Role in Leading and Managing SEND Administration Module 09: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Special Educational Needs Coordinators in Early Years Settings course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Special Educational Needs Coordinators in Early Years Settings. It is also great for professionals who are already working in Special Educational Needs Coordinators in Early Years Settings and want to get promoted at work. Requirements To enrol in this Special Educational Needs Coordinators in Early Years Settings course, all you need is a basic understanding of the English Language and an internet connection. Career path The Special Educational Needs Coordinators in Early Years Settings course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Special Educational Needs Coordinators in Early Years Settings. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Safety is not just a requirement; it's a commitment. Our Level 2 Health and Safety course is designed to empower employees, supervisors, and managers with the essential knowledge and skills to create a safer work environment. This course is perfect for those seeking to deepen their understanding of workplace safety and the laws that govern it. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Level 2 Health and Safety course teaches learners how to keep workplaces safe and healthy. They will learn about the laws that protect workers and how to manage safety in different environments. The course covers how to identify and assess risks, and control common hazards like dangerous equipment, electrical issues, fires, and gas safety. Learners will also understand how to prevent and respond to accidents and illnesses at work. They will explore various workplace hazards and learn specific safety practices for different types of work settings. By the end of the course, learners will be equipped with the knowledge to create safer workplaces and ensure the well-being of all employees. Course Curriculum Module 01: Health and Safety at Work and the Laws Module 02: Managing for Health and Safety Module 03: Workplace Health, Safety and Welfare Module 04: Risk Assessment and Common Risks Module 05: Work Equipment Hazards and Risk Control Module 06: Electrical, Fire and Gas Safety Module 07: Accidents and Ill Health at Work Module 08: Other Health and Safety Hazards at Work Module 09: Safety in Different Work Settings Learning Outcomes: Understand health and safety laws relevant to the workplace. Learn effective health and safety management strategies. Recognise workplace health, safety, and welfare requirements. Conduct risk assessments and identify common workplace risks. Identify hazards related to work equipment and control measures. Ensure electrical, fire, and gas safety in the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? New employees needing safety awareness. Managers overseeing workplace safety. Supervisors ensuring team safety compliance. Safety officers managing workplace hazards. HR personnel developing safety policies. Career path Health and Safety Officer Workplace Safety Inspector Risk Assessment Consultant Health and Safety Trainer Safety Compliance Manager Occupational Health Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In a world where every interaction shapes the future, understanding the dynamic landscape of youth is paramount. Delve into the intricacies of guiding the leaders of tomorrow with our comprehensive programme. Navigate the nuances of societal influence, media impact, and ethical conduct, honing your expertise to empower the next generation. Key Features: CPD Certified Developed by Specialist Lifetime Access Discover the pulse of youth work, unravelling its core principles and delving deep into the fabric of societal dynamics. Explore the pivotal roles of organisations like the National Youth Agency and the European Union, gaining insights that transcend borders. From navigating career pathways to mastering stress management, equip yourself with the tools to thrive in this vital field. Join us on a journey where every insight adds a layer of understanding, preparing you to make a tangible difference in young lives. Course Curriculum Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Learning Outcomes: Understand principles shaping youth work and its ethical conduct. Analyze societal and media influences on youth development effectively. Explore the role of national and international agencies in youth work. Gain insights into potential career paths within the youth work sector. Learn strategies to manage stress effectively in youth work environments. Demonstrate a comprehensive understanding of the key concepts in youth work. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring youth workers seeking foundational knowledge. Individuals interested in supporting youth development within communities. Professionals transitioning into roles focused on youth engagement. Students pursuing careers in social services or community development. Anyone passionate about making a positive impact on young people's lives. Career path Youth Support Worker Youth Outreach Worker Youth Mentor Youth Programme Coordinator Youth Development Officer Youth Engagement Facilitator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the gateway to a dynamic career with our comprehensive business analysis programme. Dive into the world of business processes, strategic analysis, and solution evaluation, mastering the art of turning data into actionable insights. This course is meticulously designed to equip you with the essential skills to navigate and improve complex business environments. With a focus on real-world application, you will learn how to plan and monitor analysis activities, perform detailed stakeholder analysis, and enhance processes through gap analysis. Our expert-led modules ensure that you grasp the intricacies of ratio analysis and investigation techniques, empowering you to make informed decisions and drive business success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Imagine being at the forefront of business innovation, identifying opportunities for improvement and steering organisations towards their goals. This course offers you the tools to document and manage requirements effectively, ensuring that you can support businesses in achieving optimal performance. Explore the promising career prospects awaiting you in the UK, and embark on a journey that could transform your professional life. Whether you're aiming to refine your current skills or pivot to a new career path, our programme provides a solid foundation for your future success. Join us and become the catalyst for change in the ever-evolving business landscape. Course Curriculum Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Stakeholder Analysis and Management Module 09: Process Improvement with Gap Analysis Module 10: Documenting and Managing Requirements Module 11: Career Prospect as a Business Analyst in the UK Learning Outcomes: Understand fundamental principles of business analysis and their applications. Analyse and improve business processes for enhanced efficiency. Develop plans for business analysis and monitor their effectiveness. Conduct strategic analysis to define product scope and objectives. Evaluate solutions to ensure they meet business needs. Employ investigation techniques to gather and analyse information. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business analysts seeking foundational knowledge. Professionals aiming to transition into business analysis roles. Managers looking to enhance business process efficiency. Analysts desiring to improve strategic planning skills. Graduates wanting a career in business analysis. Career path Business Analyst Business Process Analyst Strategy Analyst Solution Evaluator Stakeholder Manager Gap Analysis Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.