10140 Courses delivered Online

Discover the essential skills and techniques of private investigation with our comprehensive course. From crime scene photography to interrogation tactics, learn how to navigate the investigative process effectively. Explore topics such as surveillance, evidence collection, and ethical considerations in private investigations. Start your journey to becoming a skilled private investigator today!

Looking to get hired for leadership roles fast? The Delegation Mini Bundle gives you every advantage in industries crying out for skilled team players and decision-makers. Whether you're chasing a promotion or preparing to lead, this bundle sets you apart with five career-driving qualifications that mean business. Time is money—and so is leadership. With job titles like Team Leader, Project Management, Communication Skills expert, Supply Chain Management officer, and Coaching and Mentoring professional on your CV, you’ll stand out. This bundle is built for employment, not just education. Act now before the roles you want get filled by someone else. Description The Delegation Mini Bundle isn’t just about learning—it’s about leading. Every course included is laser-focused on employability in industries where hiring managers want people who can organise, influence, and deliver. Team Leader is one of the most applied-for roles in the UK—and this course gives you that direct line to management credibility. Project Management is more than just a buzzword—it's a recruitment magnet. Whether you're in tech, construction, or corporate, it signals you know how to get results. Combine that with Communication Skills and you’ll have the interpersonal polish employers love. Add Supply Chain Management to target logistics, manufacturing, and retail, then finish strong with Coaching and Mentoring to show you can empower others. Each course title in the Delegation Mini Bundle is a job-ready keyword that gives your CV instant relevance. It's smart, strategic, and designed to make hiring managers take notice. FAQ Q: Will this help me become a Team Leader or Manager? A: Yes—Team Leader and Project Management are highly relevant job paths. Q: Does this bundle suit remote roles too? A: Absolutely. Communication Skills, Coaching and Mentoring, and Project Management are crucial in hybrid and remote work environments. Q: Can this work across industries? A: Yes. From retail to tech to healthcare, these skills are universal. Q: Is this just for entry-level professionals? A: Not at all. It’s suitable for new professionals and those aiming to upskill into leadership. Q: What’s the job outlook for these skills? A: Very strong. Roles like Supply Chain Management and Team Leader are in steady demand. Q: Why buy the bundle instead of single courses? A: You save money and get more hireable skills in one go.

Our Public Speaking Presentation course concentrates more on teaching the essential skills and information for aspiring professionals. Study in your own time and at your own pace and impress audiences by delivering more powerful, significant presentations. The course structured into Public Speaking and Presentation Skills Training modules with expertly composed online study materials and video lessons, so you learn everything that you need to know to succeed in the long run. This Public Speaking and Presentation Skills Training will furnish you with the knowledge and understanding needed to design, organise and deliver a compelling speaking performance in a variety of environments. The course will also teach you how to increase your communication skills as well as understand and persuade your audience, fascinate them with a flawless presentation, and manage your body language correctly while speaking. Upon completion of the course, your new skills, abilities and credentials will boost your career for life and speak with more confidence, keep people engaged and entertained through the productive use of tone. The Public Speaking and Presentation Skills Training is organised into 4 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 1 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Who is This Public Speaking and Presentation Skills Training for? Public Speaking and Presentation Skills Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams. Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content Module 01: Quickly Become an Excellent Speaker and Presenter 2 Lectures Module 02: Concluding the Beginning of Your Public Speaking and Presenting Skills Journey Module 03: Passing the Ultimate Presentation Skills Test Module 04: The Successful Public Speaking and Presentation Skills Path

NEW Driver CPC E-Learning Course – International Module Complete 7 hours of DVSA-approved Driver CPC training online. Flexible, interactive learning for LGV & PCV drivers. Finish in 3 months – fully remote. Start today with PETM LTD.

🚗 Unlock Your Automotive Expertise with Our Automotive Technology and Maintenance Online Course! 🛠️   Welcome to the future of automotive education! Our comprehensive online course is meticulously designed to empower enthusiasts, aspiring mechanics, and automotive professionals with the knowledge and skills needed to thrive in the dynamic world of automotive technology and maintenance.   Module 1: Introduction Embark on your journey into the automotive realm with a solid foundation. Learn about the evolution of automobiles, industry trends, and the fundamental principles that govern modern automotive technology. This module sets the stage for an in-depth exploration of the intricacies of vehicular systems.   Module 2: Automotive Mechanics Dive into the heart of automotive engineering! Understand the mechanics that power vehicles, from the basic principles of engine operation to the complexities of transmission systems. Gain hands-on insights into engine components, lubrication systems, and the dynamics that make cars move efficiently.   Module 3: Automotive Electrical Systems Illuminate your understanding of automotive electronics! Explore the intricacies of electrical systems in vehicles, covering topics such as batteries, alternators, and wiring diagrams. Unravel the mysteries behind dashboard electronics and learn how to diagnose and troubleshoot electrical issues like a seasoned professional.   Module 4: Electrical System Delve deeper into the electrical realm by exploring advanced topics like electronic control units (ECUs), sensors, and computerized systems. Grasp the nuances of vehicle communication networks and understand how these technologies integrate to optimize performance, efficiency, and safety.   Module 5: Cooling System Keep your cool with a detailed exploration of automotive cooling systems. Learn how engines maintain optimal temperatures, and gain the skills to identify and address cooling system malfunctions. From radiators to thermostats, this module equips you to keep engines running smoothly.   Module 6: Fuel System Fuel your expertise in automotive fuel systems! Understand the intricacies of fuel injection, carburetion, and fuel delivery systems. Master the art of diagnosing fuel-related issues and optimizing engine performance for maximum efficiency.   Module 7: Electrical System Revisit the electrical system with a focus on advanced techniques and emerging technologies. Explore topics like hybrid and electric vehicle systems, preparing yourself for the future of automotive innovation.   🌟 Why Choose Our Course? Flexible Learning: Access modules at your own pace, anytime, anywhere. Expert Instruction: Learn from industry professionals with extensive experience. Interactive Content: Engage in hands-on activities and simulations for practical learning. Certification: Receive a recognized certificate upon course completion.   Gear up for success in the automotive industry! Enroll in our Automotive Technology and Maintenance Online Course today and drive your career to new heights! 🚀🔧🔗 Course Curriculum Module 1_ Introduction Introduction 00:00 Module 2_ Automotive Mechanics Automotive Mechanics 00:00 Module 3_ Automotive Electrical Systems Automotive Electrical Systems 00:00 Module 4_ Electrical System Electrical System 00:00 Module 5_ Cooling System Cooling System 00:00 Module 6_ Fuel System Fuel System 00:00 Module 7_ Electrical System Electrical System 00:00

🚀 Unleash Your Potential with Neuro-Linguistic Programming Mastery Certification! 🚀 Are you ready to embark on a transformative journey that will revolutionize your personal and professional life? Welcome to the Neuro-Linguistic Programming Mastery Certification, where you'll discover the keys to unlocking your full potential and achieving unparalleled success!   🧠What is Neuro-Linguistic Programming (NLP), and why is it essential for your success? NLP is the art and science of understanding how people organize their thinking, feeling, language, and behavior to produce the results they do. Mastering NLP empowers you to communicate effectively, eliminate self-limiting beliefs, and create lasting positive change in your life and the lives of others.   🌟 Why Choose Our Neuro-Linguistic Programming Mastery Certification Course? ✨ Comprehensive Curriculum: Our expertly crafted curriculum covers the core principles of NLP, including language patterns, rapport-building techniques, anchoring, reframing, and more. You'll gain a deep understanding of how the mind works and develop the skills to influence and inspire. ✨ Interactive Learning: Engage in dynamic, hands-on exercises and real-world applications that bring NLP concepts to life. Our course is designed to ensure you not only understand the theory but can apply it confidently in any situation. ✨ Expert Instructors: Learn from seasoned NLP practitioners who have successfully applied these techniques in various fields. Benefit from their insights, practical tips, and personalized feedback to accelerate your learning. ✨ Certification: Earn a prestigious Neuro-Linguistic Programming Mastery Certification upon completion of the course. Showcase your expertise and stand out in your personal and professional endeavors. ✨ Lifetime Access: Enjoy lifetime access to course materials, updates, and a supportive community. Your learning journey doesn't end with the course-it's a lifelong resource for continual growth.   🎓 Who Should Enroll? Whether you're a professional looking to enhance your communication skills, a coach seeking powerful tools for client transformation, or an individual committed to personal development, this course is tailor-made for you.   💥 Ready to Take the Next Step? Invest in yourself and unlock the doors to success with the Neuro-Linguistic Programming Mastery Certification. Join a community of like-minded individuals dedicated to personal and professional excellence.   Don't miss this opportunity to revolutionize your life! Enroll now and embark on a journey to NLP mastery. Your success story begins here. Course Curriculum Module 1 Basics of Neuroplasticity Introduction to the Programme Part 1 00:50 Introduction to the Programme Part 2 02:46 Neuroplasticity How does it work 02:48 Module 2 Neuroplasticity Exercises Being Conscious Exercise for Mindfulness 03:49 Neuroplasticity Exercises - Physical 02:27 Just Before Moving Ahead 00:57 Neuroplasticity Exercises - Emotional 06:16 Neuroplasticity Exercises - Social 03:15 Neuroplasticity Exercises - Spiritual 03:43 Module 3 Neuroplasticity in Special Conditions Neuroplasticity Exercises for Anxiety and Depression 04:22 Neuroplasticity Exercises for Procrastination 00:00 Neuroplasticity Exercises for Bad Habits 00:00 Neuroplasticity Exercises to Improve Memory 00:00 Neuroplasticity Exercises for Kids 00:00

Requirements: No previous Korean knowledge is required. This course is recommended to all ages, everyone who wants to learn Korean fast at home. This course is designed for absolute Korean beginners. A willingness to improve your Korean language ability through practice. Students will need good internet connection and gadgets like pc, tablet, or smartphone. A language notebook is required to do your homework in your own Korean language. Hello! Welcome to my basic Korean course number 1 series. Learn Korean Fast at Home is an online basic Korean course from a native Korean teacher Stormi Kim who was born in Busan Korea. You will learn the four basic Korean Language skills that are fundamentals to Korean communication at home. (Listening ,Reading, Speaking, and Writing) If your goal is to make Korean friends or to have jog opportunities in Korea, this lecture will be the cornerstone of learning Korean language. This course will be helpful for students who prepare for Korean exam Topik. Moreover, anyone who is interested in studying new languages can have a good command of Korean through this course. This course is recommendable for : Students who want to start learning Korean with a native Korean speaker. People who are K-drama and K-pop lovers. Anyone who wants to have confidence in learning Korean Students who want to master basic Korean expressions for academic purpose such as preparing for Korean Topik test. People who want to make Korean friends. This course includes: Printable PDF Korean language worksheets for beginners. Basic Korean lessons (Korean alphabet, Korean sentence structure, Korean grammar, simple Korean conversation) Practical words and real-life photos about Korea. Interactive Lessons online via Instagram posts. Immediate feedback and comments on students' task. Future updates. Through this course, you will be able to : read and write Korean alphabet confidently. learn how to make Korean sentences in a correct order speak Korean words with pictures that show Korean culture learn Korean fast and easily with a lot of Korean quizzes and exercises use basic Korean conversational expressions naturally develop your Korean language 4 skills to the next level This basic online Korean class is divided into four sections so that you can learn Korean step by step and improve your Korean Language skills at your own pace. You will listen to my voice and practice Korean through a variety of Korean language exercises. At the end of each lesson, I recommend that you write Koreanstudygram on your Instagram with pictures which show that you study Korean hard. If you want to get instant answers and likes from me, subscribe to my SNS account called Cracking Korean. At the end of this online basic Korean course, you can write Korean consonants and vowels naturally and master constructing simple Korean sentences in your own Korean language ability. Additionally, I attached some learning materials about basic Korean skills and Korean keyboard for you so that you can practice your Korean language ability day bay day. Enroll now! And start the journey of learning Korean together. ♬Music by (HYP MUSIC) 발랄한 귀여운 브금 | 저작권 없는 음악 | Free BGM | HYP - Monkey Absolute Korean beginners Students who want to start learning Korean with a native Korean speaker K-drama and K-pop lovers Students who want to make Korean friends Students who want to master basic Korean expressions for academic purpose such as preparing for Korean Topik test   Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - Learn Korean Fast at Home ∥ Online Basic Korean Class 00:00:00 Learn Korean Fast at Home for Beginners-Introduction Introduction 00:05:00 Korean introduction 00:07:00 Korean Syllables 00:08:00 Learn Korean Vowels: Korean Short Vowels/ Korean Double Vowels Korean Short Vowels - Unrounded Vowels l, ㅔ, ㅐ, ㅡ, ㅓ, ㅏ 00:07:00 Korean Short Vowels - Rounded Vowels ㅟ, ㅚ, ㅜ ㅗ 00:06:00 [y] Soundlike Korean Double Vowels-ㅑ, ㅕ, ㅛ, ㅠ, ㅖ, ㅒ 00:07:00 [w], [i] soundlike Korean Double Vowels-ㅘ, ㅝ, ㅞ, ㅙ, ㅢ 00:06:00 Learn Korean Consonants/ Korean Final Consonants/ Korean Double Final Consonants Korean Consonants - ㄱ, ㄲ, ㅋ 00:06:00 Korean Consonants - ㄷ, ㄸ, ㅌ 00:06:00 Korean Consonants - ㅂ, ㅃ, ㅍ 00:05:00 Korean Consonants - ㅅ, ㅆ, ㅎ 00:05:00 Korean Consonants - ㅈ, ㅉ, ㅊ 00:05:00 Korean Consonants - ㅁ, ㄴ, ㅇ, ㄹ 00:07:00 Korean Final Consonants - [k ̚ ] 00:05:00 Korean Final Consonants - [t ̚ ] sound 00:05:00 Korean Final Consonants - [p ̚ ] 00:04:00 Korean Final Consonants - [n], [l], [m], [ŋ] 00:05:00 The Names of Korean Consonants+Review 00:06:00 Korean Double Final Consonants - [k ̚ ], [t ̚ ] sound 00:06:00 Korean Double Final Consonants - [p ̚ ], [l] sound 00:06:00 Korean Double Final Consonants - [m], [n] sound 00:04:00 Korean Sentence Order Korean Sentence Structure1 00:09:00 Korean Sentence Structure2 00:07:00 Korean Connective adverbs 00:11:00 korean Conversation + Grammar Pointing to Something or Someone - Korean Demonstrative Pronouns 00:10:00 My Favorite Korean Food - Korean Particles 이 , 가 00:10:00 Introduce Yourself - Korean Particles 은, 는 1 00:09:00 Nationality+jobs - Korean Particles 은, 는 2 00:08:00 Expressing Possessions - Korean Possessive Particles 의 00:08:00 Talking about What You Did - Korean Particles 을, 를 00:07:00 Expressing Existence & Action - Korean Particle 에, 에서 00:10:00 Korean Verbs - Creating Action Verbs 00:09:00 Korean Verbs - Creating Descriptive Verbs 00:06:00 Korean Greetings - Formal & Informal expressions 00:07:00 Korean Farewells - Formal & Informal expressions 00:05:00 Korean Numbers - Sino, Native Numbers 00:11:00 The Present + The Past Ongoing Event - Korean Progressives 00:08:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Advance your career with our TA Level 3 Teaching Assistant Course. Gain essential skills and knowledge to excel in the classroom and support student success.

Transport and infrastructure don’t move themselves. They need smart people. And smart people need the right training. Welcome to the Transport, Planning & Engineering: 8-in-1 Premium Online Courses Bundle—a complete skillset to launch you into success across construction, logistics, and city development. 🏗️🛠️🌐 With career-boosting keywords like Supply Chain Management, Problem Solving, Communication Skills, Logistics and Transportation, Civil Engineering, Project Management, Export/Import, and Car Maintenance, this bundle gives you more than a certificate—it gives you confidence. 💼 This bundle is designed to attract attention across job boards and hiring teams in construction, logistics, infrastructure planning, and international trade. Whether you're fixing a supply chain glitch, leading a road expansion project, or coordinating shipments across borders—your skills from this bundle will do the talking. Just look at the stats—Compete High has a 4.8 on Reviews.io and 4.3 on Trustpilot. People love the quality. Employers love the results. 📚 Description Let's face it—employers are done waiting for candidates who "kind of know" what they’re doing. They want experts in Supply Chain Management, thinkers in Problem Solving, and leaders with top-notch Communication Skills. This bundle answers that call—hard. You’ll show you understand the flow of goods, the role of Civil Engineering in shaping modern cities, and the need for streamlined Project Management to keep everything moving. Need global appeal? No problem. With Export/Import training included, you’ll be ready for multinational logistics and cross-border transportation firms. 🚗 Even practical skills like Car Maintenance are here—perfect for fleet oversight and mechanical operations. 🚀 Add this bundle to your resume and you immediately become valuable in: 🌆 Urban Transport Planning 🛣️ Infrastructure Development & Civil Engineering 🚚 Freight Forwarding & International Trade 🧩 Project Management & Coordination 🛠️ Fleet & Maintenance Operations We’ve used all keywords—like Supply Chain Management, Logistics and Transportation, and Export/Import—intentionally and frequently for maximum SEO exposure and recruitment algorithm matching. This is career fuel. ❓ FAQ Q: What kind of jobs can I apply for with this bundle? A: Civil project coordinator, transport engineer, fleet logistics planner, Supply Chain Management lead, and even global trade support roles. Q: Is this suitable for entry-level learners? A: Yes! You don’t need prior expertise in Civil Engineering or Export/Import—just a willingness to grow. Q: Is it worth the money? A: Absolutely. With eight career-relevant courses, you’ll gain job-ready skills in Project Management, Problem Solving, Car Maintenance, and more. 👷 Get certified. Get skilled. Get hired. Don’t wait—start your transport and engineering career today.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.