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Description Dramaturgy Diploma Discover the intricate world of theatre from a unique perspective with the Dramaturgy Diploma. This online course not only shines a spotlight on the foundations of dramaturgy but also branches out into contemporary challenges and innovations, offering a comprehensive understanding of the subject. Embarking on this learning journey means setting out on an exploration of the bedrock of dramaturgy. The course covers topics like the profound art of script analysis and development. Here, students learn how to scrutinise scripts, bringing out their potential and understanding their intricate details. Such skills are pivotal for shaping a play and understanding its core essence. The World of the Play segment beckons learners into the universe where the play resides. It's about understanding the setting, the characters, and the context. In this world, every element plays its part, every nuance matters, and every decision by the dramaturg can change the narrative's course. Yet, theatre isn't just about originality; it's also about paying homage, reinterpreting, and introducing classic stories to new audiences. That's where adaptations and translations come into the scene. This segment of the Dramaturgy Diploma covers the delicate art of adapting scripts from different sources or translating them from various languages, ensuring the soul of the original work remains intact while making it relevant to contemporary audiences. The collaborative processes in theatre are at the very heart of any production. This course offers insights into how dramaturgs work with directors, actors, and other theatre professionals to breathe life into a play. Collaboration is the key to bringing visions to the stage, and understanding these dynamics is essential for anyone in the field. But dramaturgy isn't confined to the stage. The Dramaturgy Diploma highlights how this art form goes beyond traditional theatre settings, influencing other areas of entertainment and storytelling. As with any field, dramaturgy faces its set of challenges. The course sheds light on contemporary issues and innovations, discussing the ever-evolving landscape of theatre. It's a deep dive into modern-day issues, tools of the trade, and the evolving approaches dramaturgs take to adapt to the changing world. One can't talk about the future without acknowledging the importance of educating the next generation. The Dramaturgy Diploma discusses how current professionals can pass on their knowledge, ensuring the rich legacy of dramaturgy thrives. Lastly, understanding the global impact of dramaturgy gives learners a sense of the magnitude and influence of this field. Theatre has the power to transcend boundaries, touch hearts globally, and bring about change. This segment offers a broader perspective, tying in the lessons from all other modules, showcasing the worldwide ripple effect of dramaturgy. Opting for the Dramaturgy Diploma online course offers flexibility and convenience, allowing students to learn at their own pace. Whether you're a budding dramaturg, a theatre enthusiast, or someone looking to expand their knowledge in the arts, this course is tailored to provide a thorough understanding of dramaturgy's vast landscape. In conclusion, the Dramaturgy Diploma is more than just a course; it's a journey into the heart of theatre, offering insights, techniques, and a deeper appreciation of this art form. Enrol now and embark on a transformative theatrical expedition. What you will learn 1:The Foundations of Dramaturgy 2:Script Analysis and Development 3:The World of the Play 4:Adaptations and Translations 5:Collaborative Processes in Theatre 6:Dramaturgy Beyond the Stage 7:Contemporary Challenges and Innovations 8:Tools of the Trade 9:Educating the Next Generation 10:The Global Impact of Dramaturgy Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description British History Diploma Embark on a captivating journey through time and experience Britain's storied past with our British History Diploma. This comprehensive online course dives deep into the riveting narrative of British history, charting the course of the nation from the earliest periods to the current epoch. From the Roman invasion to Brexit, this course covers it all, providing a well-rounded understanding of Britain's unique narrative. The British History Diploma commences with an exploration of the Celts, laying the groundwork for an understanding of early British history. This chapter delves into the Roman invasion of Britain, tracing the impact of this major historical event on the fabric of British society and culture. From there, the course continues with a detailed look at the Anglo-Saxon invasion, weaving a tale of survival, struggle, and the emergence of the Kingdom of England. The saga of the Norman Conquest and the tumultuous Middle Ages follows, offering insights into a period often shrouded in mystery and misconception. Moving forward in time, the British History Diploma then explores the dynamic era of the Tudors and the Reformation, a time of monumental changes in religion, politics, and society. You will witness the unfolding of events that dramatically reshaped Britain, and indeed, the entire world. Next, the course guides you through the English Civil War and the Restoration, two defining periods of conflict and change. Each era is explored in detail, providing you with a vivid understanding of the forces that shaped Britain's past. The British History Diploma then navigates the waves of the Georgian era, characterised by cultural refinement, economic growth, and the beginnings of the Industrial Revolution. The subsequent Victorian Era and the Age of Imperialism come under scrutiny, as you delve into the complexities of a time that saw Britain at the pinnacle of global power. Of course, no study of British history would be complete without a comprehensive understanding of the two World Wars. This course delves into the dramatic impact of these conflicts on Britain, exploring the profound changes they wrought on society, politics, and the world at large. In the final stages of the British History Diploma, the narrative shifts to post-war Britain, investigating the establishment of the welfare state and the societal transformations of this era. You'll grasp the significant shifts in societal norms, politics, and culture during this period. Finally, the British History Diploma brings you to the present day, analysing Brexit and the challenges of the 21st century. This concluding section serves to contextualise the modern world within the broader framework of British history. Throughout this online journey, you'll be guided by expert instructors, providing enlightening commentary and insight. The British History Diploma presents a compelling blend of historical analysis, engaging narratives, and interactive online learning, ensuring a rewarding and enriching educational experience. Whether you're a history enthusiast, a student seeking to bolster your knowledge, or simply curious about Britain's rich history, the British History Diploma provides a comprehensive and accessible way to explore this fascinating subject from the comfort of your own home. Engage with the past, understand the present, and glimpse into the future - the British History Diploma awaits your enrolment. What you will learn 1:The Celts and the Roman Invasion of Britain 2:The Anglo-Saxon Invasion and the Rise of the Kingdom of England 3:The Norman Conquest and the Middle Ages 4:The Tudors and the Reformation 5:The English Civil War and the Restoration 6:The Georgian Era and the Industrial Revolution 7:The Victorian Era and Imperialism 8:The World Wars and their Impact on Britain 9:The Post-War Era: Welfare State and Social Change 10:Britain in the Modern World: Brexit and the Challenges of the 21st Century Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This module provides an overview of the individual Conduct Rules introduced by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) - the UK's financial services regulators - which initially came into effect progressively between 2016 and 2021. The rules are part of the Senior Managers and Certification Regime (SMCR), a package of measures that represent a fundamental change in the way in which individuals working within the UK financial services sector are held to account by the regulators. These Conduct Rules originally applied only to those firms which are 'dual-regulated' by both the PRA and the FCA. The SMCR was extended in December 2019 to apply to staff in all regulated firms. This module is intended for both staff who are subject to certification and to all other staff who are, apart from the Conduct Rules, not otherwise subject to the SMCR. If you are in a senior manager function (SMF) or a non-executive director (NED), this module does not address all of your Conduct Rule Obligations. You are encouraged to work through the LGCA's Conduct Rules for Senior Manager Professional course instead.

Explore the fascinating world of Environmental Law & Impact Assessment. Gain knowledge on environmental regulations and learn how to assess and mitigate environmental impacts.

Leading with Emotional Intelligence

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Organizational Behaviour, HR and Leadership Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Organizational Behaviour, HR and Leadership Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Organizational Behaviour, HR and Leadership Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Organizational Behaviour, HR and Leadership Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Organizational Behaviour, HR and Leadership? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Organizational Behaviour, HR and Leadership there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Organizational Behaviour, HR and Leadership course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Organizational Behaviour, HR and Leadership does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Organizational Behaviour, HR and Leadership was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Organizational Behaviour, HR and Leadership is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction to Organizational Behavior, HRM and Leadership Organizational Behaviour and Leadership 00:01:00 Organisation Behaviour 00:02:00 Leadership 00:02:00 Human Resource Management Part 1 00:02:00 Human Resource Management Part 2 00:01:00 Section 02: Motivating Individuals Individual: Motivating Individuals 00:01:00 Theories of Motivation 00:01:00 Herzbergs Two-Factor Theory 00:01:00 Career Anchors 00:02:00 Motivating Millennials and Post-Millennials 00:01:00 Motivation and Remuneration 00:02:00 Section 03: Performance Management Performance Management 00:01:00 The PM Cycle Part 1 00:03:00 The PM Cycle Part 2 00:01:00 Approaches to Performance Management 00:03:00 Dealing with Poor Performance 00:02:00 Managing Stars 00:01:00 Why PM Fails Part 1 00:01:00 Why PM Fails Part 2 00:01:00 Section 04: Leadership Approaches Leadership Roles Management Vs Leadership Part 1 00:01:00 Leadership Roles Management Vs Leadership Part 2 00:03:00 Approaches to Leadership 00:01:00 The Lewin Leadership Roles 00:02:00 The Black-Mounton Managerial Grid 00:01:00 Path-Goal Theory 00:01:00 The Flamholtz and Randle Leadership Style Matrix 00:01:00 Six Emotional Leadership Styles 00:01:00 Transformational and Transactional Leadership 00:02:00 Situational Leadership 00:01:00 Charismatic Leadership 00:01:00 Servant Leadership 00:01:00 Section 05: Managing Change and Crisis Integration: Managing Change and Crisis 00:03:00 The McKinsey 7S Model 00:02:00 Employee-Focused Change 00:03:00 The Deming Cycle 00:01:00 Revolutionary Change and Disruption 00:01:00 Employee-Focused Change 00:03:00 In Summary: Foundations for a Successful Change 00:02:00 Crisis Management 00:01:00 Steps in Managing a Crisis Part 1 00:02:00 Steps in Managing a Crisis Part 2 00:02:00 Assignment Assignment - Organizational Behaviour HR and Leadership 00:00:00

Online Course now available via Teachable Platform – How do People Learn? Learn at your own pace… with text and videos to support your learning experience. Inclusive Education: Neurodiversity Course Presented by Inclusive Solutions  About This Course: Designed for educators, psychologists, and teachers, this course offers an immersive experience in inclusive education strategies specifically for neurodivergent children. Two leading experts—Dennis Rollins MBE, celebrated trombonist and teacher, and Colin Newton, an experienced inclusive educational psychologist—will guide you through practical approaches and proven techniques to improve inclusive education.  Key Benefits of the Course:  Understand learning processes tailored to neurodivergent students with learning differences. Explore dominant psychological models of learning and their practical, real-world applications. Participate in engaging, hands-on activities to reinforce inclusive teaching strategies. Gain strategies to foster motivation, confidence, and a sense of autonomy in learners Meet the Instructors: Dennis Rollins MBE Dennis Rollins MBE is a renowned trombone player and award-winning educator with over three decades of experience. Known for his unique approach, Dennis has collaborated with top artists worldwide and has received prestigious awards for both performance and jazz education.   Some of Dennis’ recognised lifetime achievements are as follows:  Worked with artists such as Jamiroquai, Courtney Pine, Maceo Parker, The Brand New Heavies, Blur, US3 and Monty Alexander. Won BBC Best Band with Badbone & Co, 2006. Trombonist of the Year, British Jazz Awards and Ronnie Scott’s Jazz Awards, 2007. X2 nominated in the 2008 Parliamentary Jazz Awards: Musician of the Year and Jazz Education, winning the latter category. JazzYorkshire Award Best Band for his band Velocity Trio, 2012. British Trombone Society (BTS) Player of the year Award, 2013. Honorary Fellowship from the Royal Welsh College of Music and Drama, 2022. Recently honoured with an MBE, Dennis brings a creative, real-world perspective to teaching music, particularly for learners with complex needs.  Learn more about Dennis Rollins: Dennis Rollins Website   Colin Newton Colin Newton is a seasoned educational psychologist and passionate advocate for inclusive education. With over 40 years in the field, working across the UK and internationally. Colin is known for his passion for promoting the inclusion of all children in mainstream schools, and for his practical applied work around person-centred planning, restorative justice and in-depth problem-solving. His work has inspired a shift toward inclusive practices across the UK, as he brings both experience and innovative thinking to the world of education.  Colin says: ‘Instinctively from an early age I was against children being sent away to boarding schools and later to special schools and settings. Later I was inspired by disabled activists and Canadian and North American inclusionists who were working to change the world of education with radical innovative thinking and approaches - the work was political, social and spiritual - I was in and never looked back!’  Colin’s career has been values-driven, but also practical using applied psychology in training and real-life problem-solving with schools, families and individual children and young people.     Learning Objectives: By participating in this course, you’ll be able to:  Gain a deeper understanding of inclusive learning processes for all children and adults Differentiate approaches to address the emotional complexities of teaching and learning Master techniques to support effective teaching and meaningful learning Explore the role of relationships and engagement in successful learning Analyse psychological models and identify their real-world applications in education Reflect on the practices of outstanding teachers to inspire deeper learning   Course Topics: Learning Through Imitation Learn how social learning theory (Bandura) highlights the power of imitation. Discover how learners naturally gravitate toward peers and key adults as role models, absorbing skills and behaviours. Contextual Learning Explore Jerome Bruner’s view on context in learning. Understand how learning is always connected to a broader context, which makes it meaningful and applicable. Motivation and Structured Steps Discover techniques to ignite motivation in learners. We’ll discuss how structured, step-by-step support and person-centred encouragement can make a profound difference, particularly for those with learning barriers. Building Self-Efficacy in Learners Understand how educators can nurture self-efficacy, encouraging learners to set their own goals and take charge of their learning journey. Who Should Attend? This course is ideal for:  Educators and psychologists aiming to enhance their understanding of learning processes Teachers who want to develop inclusive teaching strategies for neurodivergent and learning-different students Format A dynamic, hands-on workshop blending lectures, real-world insights, and practical exercises. 

In today’s dynamic business landscape, effective leadership is essential for guiding teams, managing change, and driving organisational success. This Advanced Diploma course offers a thorough exploration of leadership principles and management strategies tailored for those aiming to elevate their influence within organisations. From understanding foundational leadership theories to mastering communication and negotiation techniques, the course covers a broad spectrum of skills necessary to inspire high-performance teams and foster a positive workplace culture. Participants will also gain insight into critical areas such as talent management, succession planning, and risk management, ensuring a well-rounded grasp of leadership responsibilities. Alongside developing emotional intelligence and conflict management capabilities, learners will refine their ability to handle office politics tactfully and maintain ethical standards within a corporate environment. Practical modules on business process management and essential software tools further support participants in enhancing organisational efficiency and decision-making. This course is designed for professionals keen to advance their leadership expertise with content that is accessible and relevant in today’s digital and evolving work environment. Key Features CPD Certified Organisational Leadership - Advanced Diploma course Instant e-certificate Fully online, interactive Organisational Leadership - Advanced Diploma course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discover the nuances of motivation, the alchemy of high-performance teams, and the orchestration of change. From mastering the delicate dance of communication to navigating the tumultuous waters of conflict, every aspect of organisational leadership finds its rightful place in our curriculum. Moreover, we don't just scratch the surface; we dive into the very heart of organisational leadership excellence. Explore the realms of emotional intelligence, risk management, and corporate responsibility. And as a cherry on top, immerse yourself in the realm of digital proficiency with modules covering Microsoft Word, Excel, and PowerPoint. With our programme, you don't just learn about organisational leadership; you become the embodiment of it, ready to carve your path in the ever-evolving landscape of organisational leadership brilliance Course Curriculum Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21:Microsoft Word, Excel, PowerPoint Learning Outcomes: Understand key concepts in management and organisational leadership theories comprehensively. Enhance performance through improved management techniques and organisational leadership strategies effectively. Develop high-performance teams and motivate employees efficiently for productivity. Demonstrate effective communication, negotiation, and conflict resolution skills adeptly. Implement organisational change, risk management, and corporate responsibility ethically. Utilise Microsoft Office tools proficiently for business process management. Accreditation All of our courses, including this Organisational Leadership - Advanced Diploma course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Organisational Leadership. Certification Once you've successfully completed Organisational Leadershipyour course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Organisational Leadership course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Organisational Leadership - Advanced Diploma course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Organisational Leadership - Advanced Diploma course is ideal for: Entry-level managers seeking advanced leadership skills development. Mid-career professionals aiming to enhance managerial and leadership competencies. Aspiring leaders in various industries looking to advance their careers. Individuals interested in developing skills in talent management and succession planning. Those wishing to excel in communication, negotiation, and conflict resolution. Requirements Learners do not require any prior qualifications to enrol on this Organisational Leadership course. You just need to have an interest in Organisational Leadership. Career path After completing this Organisational Leadership - Advanced Diploma Course you will have a variety of careers to choose from. The following job sectors of Organisational Leadership - Advanced Diploma are: Team Leader Human Resources Manager Project Manager Operations Manager Business Development Executive Corporate Social Responsibility Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Join the Scrum.org accredited Live Virtual Class - Professional Scrum Master I™ (PSM I) to master the fundamentals of Scrum. Learn the framework, mechanics, and roles to ensure successful implementation by your team. Course Description Our Scrum.org certified online professional scrum master courses set industry standards with a remarkable 98% first-time pass rate. Say goodbye to PowerPoint and embrace 100% interactivity. Gain hands-on practical skills, learning how to implement immediately and achieve tangible results. Learn to empower Scrum Teams for organisational value delivery. Gain insight into Scrum theory, empiricism, and its framework-to-principal connection. Understand how to apply Agile principles to real-world contexts. Grasp uncertainty and complexity in product delivery, Scrum values' significance, and the essence of "Done" for transparency. Master agile planning with the Product Backlog. Acquire self-management, interpersonal skills, and the crucial role of a Scrum Master as a leader. Develop the necessary skills, traits, and behaviour for effective Scrum Mastery. Why Train With Us? Explore Agile and Scrum principles with our immersive two-day online course where we prioritise your growth and success. Led by experienced industry professionals and supportive Professional Scrum Trainers, we go beyond PowerPoint to offer engaging, hands-on learning experiences. Gain a profound understanding of Scrum theory and discover practical applications relevant to your workplace challenges enabling immediate and impactful change. From debunking myths to empowering your Scrum Teams with the right practices, we'll be with you every step of the way - from learning to passing the test and implementing it seamlessly into your job context. Who Should Attend This Course? Suitable for all industries tackling complex problems, the Professional Scrum Master training course is designed for: Those aspiring to become Scrum Masters Practitioners and consultants seeking to enhance their Scrum expertise Anyone involved in product delivery through Scrum methodologies Agile managers aiming to understand the Scrum Master's role Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free PSM1 practice assessment for certification success Free PSM1 resource bundle to master Scrum Free PSM1 exam revision sheets Free exam coaching sessions for first-time success in your PSM1 exam Free 1:1 coaching to excel at work as a Professional Scrum Master Our Clients Our Testimonials

ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS