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In this course, we’re going to cover all the strategies you need to succeed in customer service.

>> Deal Price is Active Now; Offer Ends Soon, Hurry Up!! << Are you looking to improve your current abilities or make a career move? Our unique Office Administration & Skills Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the course. This Advanced Diploma in Office Administration & Skills at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Office Administration & Skills Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Office Administration & Skills course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover on the course: Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customise the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customise Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Diploma in Office Administration & Skills at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Office Administration & Skills Course Right for You? Anyone interested in learning more about this subject should take this course. This Office Administration & Skills will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Office Administration & Skills program does not require any prior knowledge; everyone may participate! This Office Administration & Skills course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Office Administration & Skills course allows you to study at your own speed and grow a quality skillset. Career path After completing this Office Administration & Skills Course, you are to start your career or begin the next phase of your career in this field. Our entire Office Administration & Skills course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates Certificate of completion Digital certificate - £10 Advanced Diploma in Office Administration & Skills at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Office Administration & Skills at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Whether you're a budding wood enthusiast or someone keen to sharpen your edge in traditional craftsmanship, our Carpentry & Joinery: Woodwork Training course offers a richly detailed dive into the timeless art of working with timber. Delivered entirely online, this course takes you through essential joinery methods, tool theory, and foundational carpentry principles—all laid out with clarity, structure, and a pinch of sawdust-free charm. Forget the splinters—this is woodwork without the mess. With every module, you’ll gain a deeper understanding of measurements, wood types, and time-honoured techniques, from mitres to mortise joints. Crafted for learners who appreciate the beauty of timber and the satisfaction of precision, this course is built to help you speak the language of wood fluently—without ever leaving your seat. Carpentry & Joinery Curriculum Course 01: Carpentry and Joinery Course 02: Furniture Restoration and Design Course 03: DIY Home Improvement Course 04: Interior Designer Course 05: Handyperson (Maintenance and Repair Worker) Course 06: Manual Handling Training Course 07: Ladder Safety Course 08: Working at Height Training Course 09: Working in Confined Spaces Training Course 10: First Aid at Work Key Features CPD Accredited Course Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Carpentry & Joinery Bundle course to excel! This Carpentry & Joinery: Woodwork Training will teach you the various modern carpentry and joinery methods. The Carpentry & Joinery course will introduce you to various carpentry tools, building materials and their features. You'll also learn how to safely use the tools to lay stairs, construct walls, floor systems, roof frames etc. Learning Outcomes Familiarise yourself with the various tools and methods of carpentry and joinery Learn how to construct walls, floor systems and roof frames Understand the process of fastening wood Learn step-by-step how to do a wall framing Learn how to install doors and windows to complete the exterior structure Certification Once you've successfully completed the Carpentry & Joinery : Woodwork Training, you will immediately be sent a digital certificate. CPD Accreditation All of our courses, including this Carpentry & Joinery : Woodwork Training are fully accredited. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Carpentry & Joinery : Woodwork Training bundle is for those interested in developing their skills in carpentry and joinery to create beautiful projects. The skills gained from this course will help professionals with excellent career opportunities. Requirements Learners do not require any prior qualifications to enrol on this Carpentry & Joinery : Woodwork Training. Career path This bundle Carpentry & Joinery : Woodwork Training will lead you to many different career opportunities, here are few prospects: Carpenter Site Manager Plumber Glazier Tiler Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Start Up and Grow Your Own Business course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Start Up and Grow Your Own Business course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Start Up, as well as knowledge of the first steps in Start Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Start Up and Grow Your Own Business course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Start Up and Grow Your Own Business Bundle Course Course 01: Start Up and Grow Your Own Business Course 02: Level 7 Diploma in Operations Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Diploma in Business Analysis Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 2 Diploma in Business Administration Course 07: Level 7 Diploma in Leadership and Management Course ***Others Included in this Bundle Course Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Start Up and Grow Your Own Business*** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Level 7 Diploma in Operations Management*** Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- ***Level 2 Diploma in Business Administration*** Module 01: Communication in a Business Environment Module 02: Principles of Providing Administrative Services Module 03: Principles of Business Document Production and Information Management Module 04: Understand Employer Organisations Module 05: Manage Personal Performance and Development Module 06: Develop Working Relationships with Colleagues Module 07: Manage Diary Systems Module 08: Produce Business Documents Module 09: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms -------------- ***Level 7 Diploma in Leadership and Management Course*** Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 09: Strategic Leadership Module 10: Stress Management -------------- Assessment Method After completing each module of the Start Up and Grow Your Own Business, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Start Up and Grow Your Own Business This course is ideal for anyone who wants to start up his own business. Requirements Start Up and Grow Your Own Business There are no specific requirements for this Start Up and Grow Your Own Business course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Start Up and Grow Your Own Business Upon successful completion of this course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Unlock the power of suggestion with our masterclass on the basics of good suggestion therapy. Designed for both beginners and seasoned practitioners, this course delves into the core principles that make suggestion therapy a potent tool for personal growth, healing, and behavioral change.

The Teaching Online Advanced Diploma course is designed to equip educators with the necessary skills to excel in the world of online teaching. This CPD-accredited program covers essential topics such as the role and responsibilities of an online teacher, remote learning fundamentals, digital communication, lesson planning, and effective teaching methodologies. Whether you’re a seasoned educator looking to enhance your skills or someone passionate about teaching and technology, this course provides valuable insights and a formal qualification. With 10 CPD points available, you’ll be well-prepared to kickstart a rewarding career in remote teaching.

Empower SEN Teaching Assistants with vital Autism Awareness training. Gain insights into understanding, supporting, and effectively engaging with autistic students in educational settings. Enrol now to enhance your skills and foster inclusive learning environments that cater to the needs of all learners.

Gain insights into effective School Administration and Management strategies. Explore key principles, tools, and techniques for optimizing school operations, fostering a positive learning environment, and promoting student success. Enroll now to enhance your leadership skills and contribute to the efficient management of educational institutions.

Equip educators with essential Autism Awareness Training for Teachers to foster an inclusive classroom environment. Enhance understanding, support, and communication strategies for effectively engaging with autistic students. Enroll now to promote a more inclusive and supportive educational experience for all learners.

This course will help you unlock the full potential of Microsoft Outlook. From beginners to experienced users, this course covers everything you need to know to efficiently manage emails, appointments, tasks and more. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand Outlook interface options Learn how to send and receive an email in Outlook Get acquainted with account settings in Outlook Know the rules and alerts settings Learn how to export and import rules and alerts in Outlook Know opening options in File Outlook Learn how to create a folder in Outlook Know how to change Outlook-style Understand how to use the quick-access toolbar Learn how to fix a new appointment in Outlook Know how to respond to an email in Outlook Understand the complete guide of send and receive Microsoft Outlook Course Overview This interactive course will give you a brief overview of the outlook environment, steps to open the outlook, interface options, and the process to send and receive an email in Outlook. You will learn how to send and receive email in Outlook with attachments. This Microsoft outlook course will acquaint you with account settings, automatic replies, mailbox settings, rules and alert settings. You will learn how to export and import rules and alerts in Outlook and open options in File Outlook. By the end of the course, you will have a solid understanding of getting started with Outlook, the File menu, how to send a new email in outlook and much more. Who should take this course? This Microsoft outlook course course is perfect for those who want to thoroughly understand the File menu, write new emails in Outlook, fix a new appointment, or schedule a new meeting. Entry Requirements There are no academic entry requirements for this Microsoft outlook course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Microsoft outlook course for diet assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum You Can Master Microsoft Outlook You Can Master Microsoft Outlook Promo You Can Ask Me Anytime Your Facebook Support Group Quick Win - How to Send an Email in Outlook Quick Win - How to Print an Email in Outlook Another Quick Win - You Can Work Offline With Outlook Getting Started With Outlook Outlook Environment Outlook Opening Outlook Interface Options Sending and Receiving Email in Outlook Sending and Receiving Email in Outlook With Attachments File Menu Account Settings in Outlook Automatic Replies in Outlook Mail Box Settings in Outlook Rules and Alerts Settings in Outlook Exporting and Importing Rules and Alerts in Outlook Opening Options in File Outlook Home - New Email in Outlook Quick Win - How to Create Folder in Outlook Quick Win - How to Change Outlook Style Quick Win - How to Use Quick Access Toolbar New Email Options in Outlook Clipboard in New Email Basic Text in New Email Name, Include and Tags in New Email Inserting Table Into New Email Inserting Images Into New Email Inserting Shapes Into New Email Inserting Smartart Into New Email Inserting New Chart Into New Email Taking Screenshot Into New Email Links, Text and Symbol Themes, Show Fields, Encrypt, Tracking and More Options in New Email Formatting Text in New Emails Text Style in New Email Reviewing Menu in New Email Home - New Appointment New Appointment At Home Menu Home - New Meeting New Meeting at Home Menu Home - New Contact New Contact in Home Menu Home - New Task Create New Task Other New Item in Home Other New Item in Home Email Deletion in Outlook Responding to a Email in Outlook Quick Steps, Tag and Other Functions Send and Receive Complete Guide of Send and Receive Home - Folder Complete Folder Guide Review and Outlook View and Help in Outlook Options Options Intro General Options in Outlook Mail Options in Outlook Calendar Options in Outlook Contact Options in Outlook Task Options in Outlook Search Options in Outlook Language Options in Outlook Ease of Access Options in Outlook Advanced Option in Outlook Ribbon and Quick Access Toolbar Customization Security Is Everything Quick Win - Create Unknown Password Security Is Everthing Quick Win - Insecurity Is Coming From You and Others Understand Security Type or Category Have Proper Password - Start Securing You Now Don't Use the Same Password Anymore Should You Use Longer Password or Complicated Last-Pass & Authy Mobile App The Best and Only Solution to Make and Keep Password Un-Crack-Able Lastpass Setup and Configure Last-Pass Options Part 1 Last-Pass Options Part 2 Last-Pass Option Part 3 2FA Makes You Even Stronger in Password Security Is Everything, Keep Secured Your Devices Security on Your Data and Privacy Conclusion Congratulations Assessment Assessment - Microsoft Outlook Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org