30134 Courses delivered Online

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Tackling Sensitive Workplace Conversations Certification An unpreventable and unavoidable piece of dealing with any working environment or driving any group is managing tough spots. Having delicate work environment discussions with anybody, paying little heed to their position or the motivation behind the discussion, isn't something that anybody anticipates. Lamentably, neglecting to have these basic discussions can misfire, prompting tense circumstances, rehashed botches and expanded work environment dramatization. Having discussions seeing delicate themes is similarly as imperative to keeping your work environment running easily as taking care of the bills and employing talented staff individuals. This course expounds on touchy work environment discussions, perceiving that they are so difficult to have and how upsetting they can cause you to feel heretofore. We start by examining four explicit issues that frequently emerge in working environments, alongside a couple of ideas on the most proficient method to begin these discussions. Then, we give you the data that you need, to enough plan for these discussions and clarify why you ought to never talk about a touchy point without planning. At long last, we examine the best areas in your office to have these sorts of discussions and clarify why you should zero in on security. You Will Learn: Data in regards to the four most basic delicate themes Tips on the most proficient method to propose these points, alongside models Why you need to plan for these discussions ahead of time Readiness tips and preventative guidance on the most proficient method to make these discussions more powerful Where you ought to have touchy discussions to guarantee protection Advantages of Taking this Course Figuring out how to viably deal with your staff with less pressure Learning the instruments that you need to deal with touchy discussions on all themes Understanding the significance of tuning in, while having these discussions Understanding the significance of timing, while having these discussions Realizing who you ought to circle back to after your delicate discussion

Developmental methodologies are significant for many different reasons. They ensure an efficient system of doing something with variation for testing the effectiveness. Developmental methodologies for projects is vital for the exact purposes mentioned above. This course on Project Developmental Methodologies primarily focuses on the definitions and terminologies of the topic. Then it slides deep into different methodologies and when to use which one using business analysis. After finishing this course, you will become a master of selecting the best Project Developmental Methodology for your project among the renowned ones. Learning Outcomes: Get an overview of the basic concepts of developmental methodology Understand the impact of developmental methodologies for projects Recognising different variations in these methodologies Pick up the the most suitable method for your project / business process management needs Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  This Project Developmental Methodologies course is ideal for aspiring project managers and project coordinators. Existing professionals in the field may also benefit from this course by updating their respective skills and knowledge.  Requirements This Project Developmental Methodologies Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path The course is suitable for those in the roles of Project Manager Project Coordinator PMO Planning Analyst Project Support Officer Business Manager Course Content Developmental Methodologies Developmental Methodologies 00:25:00 Methodology Types 00:26:00 Selecting a Methodology 00:22:00 Mock Exam Mock Exam- Project Management Training 00:20:00 Final Exam Final Exam- Project Management Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Airport Director is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Airport Director consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Airport Customer Service Module 01: Airport Customer Service 00:11:00 Module 02: Passenger Terminal Management Module 02: Passenger Terminal Management 00:15:00 Module 03: Airport Peaks and Airline Scheduling Module 03: Airport Peaks and Airline Scheduling 00:18:00 Module 04: Aviation Noise Control Module 04: Aviation Noise Control 00:11:00 Module 05: Weather Control Module 05: Weather Control 00:18:00 Module 06: Security Management Module 06: Security Management 00:14:00 Module 07: Innovation and Growth Module 07: Innovation and Growth 00:16:00 Assignment Assignment - Airport Operations 2 days, 11 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Professional Certificate Course in Strategic Capacity Planning in Project Management is designed to equip learners with the necessary knowledge and skills to effectively plan and manage capacity in various industries. The course covers a wide range of topics, including capacity planning for products and services, strategies for expanding capacity, and ways of defining and measuring capacity. By the end of the course, learners will have a comprehensive understanding of the key concepts and techniques involved in strategic capacity planning, allowing them to make informed decisions and drive successful projects in their respective fields. The Professional Certificate Course in Strategic Capacity Planning in Project Management is a comprehensive program that covers a range of topics such as capacity planning for products and services, strategies for expanding capacity, and ways of defining and measuring capacity. After the successful completion of the course, you will be able to learn about the following, Capacity Planning for Products and Services, Strategies for Expanding Capacity, and Ways of Defining and Measuring Capacity. Determinants of Effective Capacity, Capacity Constraints, along with the study of Bottleneck Theory. The Professional Certificate Course in Strategic Capacity Planning in Project Management is designed to equip learners with the necessary knowledge and skills to effectively plan and manage capacity in various industries. The course covers a wide range of topics, including capacity planning for products and services, strategies for expanding capacity, and ways of defining and measuring capacity. By the end of the course, learners will have a comprehensive understanding of the key concepts and techniques involved in strategic capacity planning, allowing them to make informed decisions and drive successful projects in their respective fields. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Strategic Capacity Planning in Project Management Self-paced pre-recorded learning content on this topic. Strategic Capacity Planning in Project Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Professionals in project management Business managers and executives Entrepreneurs and business owners Operations managers Production managers Supply chain managers Logistics managers Engineers and technical professionals Quality control professionals Anyone interested in strategic capacity planning in project management. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course aims to provide students with an understanding of the various energy sources, including renewable sources, and their global consumption patterns, with a focus on the technologies and processes involved in harnessing renewable energy sources such as solar, wind, hydroelectric, geothermal, ocean, hydrogen, and biomass energy. After the successful completion of the course, you will be able to learn about the following,Major energy sources. Primary and secondary sources. Commercial and non-commercial sources. Renewable and non-renewable energy sources. Global energy consumption.World energy scenario.Renewable energy sources. Solar energy sources and photovoltaics. Solar Energy. Wind Energy. Hydroelectric Energy. Geothermal Energy. Ocean Energy. Hydrogen Energy. Biomass Energy. This course aims to provide students with a comprehensive understanding of different types of energy sources and their impact on the environment, while also exploring the concept of sustainability. Students will learn about major energy sources, including primary and secondary sources, commercial and non-commercial sources, and renewable and non-renewable energy sources. The course will analyze global energy consumption and the world energy scenario, highlighting the importance of renewable energy sources, and exploring solar, wind, hydroelectric, geothermal, ocean, and biomass energy. This course will also introduce students to hydrogen energy and photovoltaics technology. Upon completing this course, students will have gained a critical understanding of different types of energy sources and an appreciation of how sustainable energy practices can positively impact the environment. The aim of this course is to provide students with a comprehensive understanding of energy sources, including primary and secondary, commercial and non-commercial, renewable and non-renewable sources, and their implications for global energy consumption and the world energy scenario, with a particular focus on solar, wind, hydroelectric, geothermal, ocean, hydrogen, and biomass energy sources. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Renewable Energy Self-paced pre-recorded learning content on this topic. Introduction to Renewable Energy Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Renewable Energy Consultant Energy Efficiency Engineer Solar Energy Specialist Wind Energy Analyst Biomass Energy Project Manager Geothermal Energy Engineer Hydroelectric Power Plant Operator Ocean Energy Researcher Renewable Energy Business Developer Sustainable Energy Policy Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The module Risks and Current Development in Auditing provide students with a comprehensive overview of the emerging risks and challenges in auditing and the latest developments in response to these challenges. After the successful completion of the course, you will be able to learn about the following; Define the concept of audit risk and explain its importance in the financial statement audit process. Identify and discuss the different types of audit risk that auditors should consider when conducting an audit. Analyze the duties and responsibilities of auditors, including their ethical and legal obligations to stakeholders. Examine the relationship between accounting and auditing and explain how they work together to ensure financial statement accuracy and reliability. Describe the concept and phases of financial statement audit, including planning, testing, and reporting. Evaluate the principles of financial statement audit, discuss how they guide auditors in carrying out their work, identify different technologies used during an audit, and explain their impact on audit effectiveness and efficiency. The course Risks and Current Development in Auditing provide students with a comprehensive overview of the emerging risks and challenges in auditing and the latest developments in response to these challenges. The course covers the impact of new technologies on auditing, the changing regulatory landscape, and the evolving role of auditors in corporate governance. Students will understand risk assessment and management deeply and learn how to navigate complex audit environments with professionalism and integrity. Through case studies and practical exercises, students will develop critical thinking skills and enhance their ability to identify and address emerging risks and challenges in the auditing profession. The course aims to provide the learner with auditing. As auditing continues to evolve alongside technological advancements and new risk factors, staying informed on current developments is crucial for professionals in the field. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Risks and Current Development in Auditing Self-paced pre-recorded learning content on this topic. Risks and Current Development in Auditing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Audit managers Internal auditors External auditors Accounting professionals Financial analysts Risk managers Compliance officers Business consultants Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The Pricing Practices and Market Failure course aims to provide students with an understanding of the role of prices in market economies and how pricing practices can contribute to market failure. The course examines the various factors that influence pricing decisions, such as market structure, consumer behaviour, and government policies.After the successful completion of the course, you will be able to: Understand Price Discrimination & International Price Discrimination. Understand Transfer Pricing & Pricing in Practice Cost-Plus Pricing. Explore Different types of Pricing in Practice. Understand Capital Budgeting. Understand how to Evaluate Investment Projects. Understand Market failure and regulation. Understand Risk Analysis. The course examines the various factors influencing pricing decisions, such as market structure, consumer behaviour, and government policies. Students will learn about different pricing strategies, including price discrimination, bundling, and dynamic pricing, and their implications for market outcomes. The course also covers the concept of market failure and the various market failures, including externalities, public goods, and asymmetric information. The course examines the various factors that influence pricing decisions, such as market structure, consumer behavior, and government policies. Students will learn about different pricing strategies, including price discrimination, bundling, and dynamic pricing, and their implications for market outcomes. The course also covers the concept of market failure and the various types of market failures, including externalities, public goods, and asymmetric information. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Pricing Practices and Market Failure Self-paced pre-recorded learning content on this topic. The Pricing Practices and Market Failure Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Pricing Manager Marketing Analyst Sales Manager Product Manager Business Consultant Economist Financial Analyst Market Research Analyst CEO, Director, Manager, Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of this course is to equip learners with the knowledge and skills required to create effective marketing communication strategies. By the end of the course, learners will have a thorough understanding of the different disciplines and approaches to marketing communication and will be able to apply this knowledge to develop and implement successful marketing campaigns. Learners will also gain an understanding of the role of communication in managing stakeholder relationships, crisis management, and sponsorship. This course will help learners develop critical thinking and problem-solving skills, as well as enhance their creativity and communication abilities. After the successful completion of the course, you will be able to learn about the following, Advertising and Strategy. Advertising Models and Concepts. Public Relations. Publics or Stakeholders. Crisis Management. This course provides an overview of the various disciplines and approaches to marketing communication. The course focuses on advertising and strategy, advertising models and concepts, public relations, publics or stakeholders, crisis management, and sponsorship. Learners will learn about the principles and practices of each of these disciplines and how they can be applied to create effective marketing communication campaigns. This course provides an overview of the various disciplines and approaches to marketing communication. The course focuses on advertising and strategy, advertising models and concepts, public relations, public or stakeholders, crisis management, and sponsorship. Learners will learn about the principles and practices of each of these disciplines and how they can be applied to create effective marketing communication campaigns. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Conceptual Construct of Marketing Communication Self-paced pre-recorded learning content on this topic. Conceptual Construct of Marketing Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing managers Advertising executives Public relations specialists Brand managers Communication professionals Marketing professionals Business owners or entrepreneurs Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This Professional Certificate Course in Introduction to Digital Analytics provides a comprehensive overview of digital analytics, emphasizing its significance in digital marketing. Participants gain insights into key digital channels, data sources, and learn about web analytics and tracking tools. The course highlights distinctions between web and digital analytics, offering practical examples for leveraging digital analytics in strategic business decisions. After the successful completion of the course, you will be able to learn about the following: Digital analytics and its importance in digital marketing Overview of key digital channels and data sources Web analytics and digital tracking tools The differences between web analytics and digital analytics Examples of how digital analytics can be used to inform business decisions and strategies This Professional Certificate Course in Introduction to Digital Analytics offers a comprehensive understanding of digital analytics, emphasizing its crucial role in digital marketing. Participants explore key digital channels, data sources, and gain insights into web analytics and digital tracking tools. The course differentiates between web and digital analytics, providing practical examples of leveraging digital analytics for informed business decisions and strategic planning. This Professional Certificate Course in Introduction to Digital Analytics offers a comprehensive understanding of the significance of digital analytics in digital marketing. Participants gain insights into key digital channels, data sources, and web analytics tools. The course highlights web and digital analytics distinctions, providing practical examples for informed business decisions and strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Digital Analytics Self-paced pre-recorded learning content on this topic. Introduction to Digital Analytics Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Digital Marketing Professionals Business Analysts Web Developers Marketing Managers Data Analysts Entrepreneurs Advertising Executives E-commerce Managers Content Strategists Product Managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.