Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
This course is to direct you through the entire recruitment process step by step: starting from looking for a position, selecting an employer, preparing a professional resume.
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Get 7.5 hours of videos and downloadable lecture slides for Certified Information Security Manager (CISM) Domain 2
Do you want to Master essential study & learning strategies for ultimate exam success? Join this Essential Study Skills: Strategies for Ultimate Success to get an expert on it! Through the course you will learn how and why you learn, multiple study skills methods, how to read, take notes and study from books, prioritisation, visual and auditory methods, ensuring you don't miss anything out, how to preempt exam questions as well as a general study approach and a list of apps and web-based systems. This will all combine to produce a system which enables you to learn & recall faster and smarter. You will learn choose the right study technique for you, appreciate the types of study you may undertake. You will be able to identify what reading style best matches your type of study and more. The course offers you a complete learning and study system that can be adapted to you & your topic. What you'll learn choose the right study technique for you appreciate the types study you may undertake understand that there are three main ways that you learn identify what reading style best matches your type of study practice and appreciate the different types of condensing and summarising methods understand how cue cards work acquire note-taking skills that will aid studying know how to study from books in an effective and efficient way understand how to prioritise your studying Know how to preempt what questions you may be asked appreciate how visual methods can aid information assimilation understand the benefit of auditory methods and techniques understand methods to ensuring you don't miss anything out when practicing / answering questions learn the ASPIRE strategy undertake a critical reflective learning exercise Requirements you may wish to take notes as you along please complete the baseline/pre course questions. This will be re-visited at the end of the course as part of your critical reflective learning Essential Study Skills Introductory video FREE 00:04:00 Types of study Why do you study? 00:05:00 How do you learn? How do you learn? 00:04:00 Acrostics, Acronyms, Analogies and Mnemonics Acrostics 00:03:00 Acronyms 00:02:00 Analogies 00:01:00 Mnemonics 00:04:00 Reading Reading video - styles & methods 00:06:00 Condensing and Summarising Keywords 00:03:00 Tree structures/diagrams 00:01:00 Spider diagrams 00:02:00 Mind maps 00:01:00 Concept maps 00:02:00 Cue Methods Flash cards 00:02:00 Note taking Skeleton prose 00:04:00 The Cornell Note Taking System 00:03:00 Studying from books PQRST & SQ3R methods 00:07:00 Prioritisation The traffic light approach 00:03:00 Visual methods Method of Loci 00:06:00 The peg or hook system 00:01:00 Auditory Auditory approaches 00:02:00 Don't miss anything out! BRG 00:01:00 PEE 00:02:00 A general strategy The ASPIRE approach 00:03:00 Summary Summary video 1 00:10:00 Summary video 2 00:08:00 Course Certification
This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in Cake Decorating. This course has been designed to be as affordable for families as possible and it is entirely possible to complete this qualification from a standard domestic kitchen. A Level 1 Qualification gives you basic knowledge and skills and the ability to apply learning with guidance. Other examples of Level 1 qualifications are GCSE’s at graded D-G or 3-1, NVQ’s and Key skills Level 1. This qualification if Ofqual approved and attracts 9 credits. The credits relate to the size of the qualification, with 10 hours of content equating to 1 credit. Click here to download the Level 1 Cake Decorating Information Pack.pdf We recently hosted an Open Day Live session that is available to watch on replay here: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide the first workbook, free for you to try. Level 1 Cake Decorating Sample We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. For further information or to ask any questions please feel free to reach out to us, in the assurance that you are speaking to another fellow home edder. Support can be found in our dedicated Facebook group where you will also have access to a free sample session (with the file section). Cake Decorating Group Learning Outcomes and Assessment Criteria The qualification is comprised of 3 mandatory units. A range of techniques can be used to evidence that the unit has been completed, including worksheets, video logs and sketchbooks. Qualification number (QN): 601/3360/0/CAK Total qualification time (TQT): 90 Guided learning hours Credit Value: 9 Level: 1 Assessment Requirement: Internally assessed and externally moderated portfolio of evidence Unit 1 Explore a range of tools and equipment to support craft ideas Identify different materials to support craft ideas Explore the properties of available craft materials Explore basic craft techniques within the chosen area State safe working practices to be used when working with selected tools and materials Unit 2 Use different sources to explore craft ideas Use visual language to communicate craft ideas Discuss craft ideas with others Develop craft idea(s) in response to feedback Identify preferred craft idea giving reasons for choice List health and safety factors relevant to craft idea Unit 3 Plan for the production of final craft work Produce craft item(s) Present final craft item(s) Review the whole creative process Maintain a safe working environment
Overview Training Techniques for Beginners Only Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Training Techniques for Beginners Only Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. How To Start Your Class Hook Your Trainees 00:39:00 Build Credibility & Rapport 00:21:00 Engage Your Trainess Understand Your Trainees 00:19:00 Use Visual Aids Well 00:15:00 Teach All Learners Ask Questions Effectively-Part1 00:25:00 Ask Questions Effectively-Part2 00:26:00 Use Effective Non-Verbal Communication 00:30:00 Manage The Classroom Answer Questions Well 00:13:00 Manage Pace, Determine If They Got It, Close Well And Prepare Effectively 00:10:00
This course will teach you various methods and techniques to conduct and design quality training programmes in organisations. You will learn the most recent methods, trends, and best practices in training to train and upskill the people of your own team. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know how to make your trainees feel comfortable before the class Master the art of starting with an amazing opening statement Know how to set boundaries and expectations Understand how to build credibility and rapport Discover how adults learn and what motivates adult learners Learn how to design, prepare, and deliver training sessions effectively and efficiently Develop effective communications skills to interact with the audience Know how to keep your audience engaged and hooked Understand how to use effective body language and tone Learn tactics to deal with fussy and difficult people Know how to answer questions and manage distractions Learn how to determine the necessity and appropriateness of a training program Understand the basics of training programs for organizations Identify the difference between training, education, and development Master the art of preparing an irresistible training program Train The Trainer Advanced Training Course - Level 5 Overview If you are a manager, supervisor, or business professional responsible for providing in-house training within any organisation, this train the trainer advanced training course will help you improve your presenting and communication skills to become a more confident trainer. This course will equip you with the essential knowledge to generate more credibility and rapport with the students. You will learn how to make your students feel at ease before the lesson and how to make a powerful opening remark. This course will assist you in keeping your trainees interested and involved in your training sessions, as well as help them to follow along and ensure that they grasp the information placed before them. You will also learn how to use effective body language and tone, answer questions, manage distractions and ensure individual success. Finally, you will learn ways to design effective and irresistible training and manage trainee assessment. Upon successful completion of this train the trainer advanced training course, you will be able to conduct effective training sessions that will bring out the best performance and feedback from your trainees. Who should take this course? This train the trainer advanced training course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Aspiring Trainers Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers However, this course is not restricted to a particular profession or line of work. This course can be taken by anyone interested in establishing training programmes for clients or learners, acquiring strategies for engaging students in their classes, or discovering ways to make the workplace enjoyable and exciting. Entry Requirements There are no academic entry requirements for this train the trainer advanced training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This train the trainer advanced training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum How IT Works How IT Works Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Start with an Amazing Opener Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility and Rapport Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Open Convincingly Assessment Open Convincingly Assessment Practice Open Convincingly Assessment Train The Trainer - All Levels (Part 2) Introduction Introduction to Teach Effectively Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Train The Trainer - All Levels (Part 3) Answer Any Question Answer Any Question Intro Invite Questions Paraphrase the Question Handle the Question - Part 1 Handle the Question - Part 2 Conclude the Question Manage Distractions Manage Distractions Intro Stop Interruptions Stop Interruptions Activity Feedback Handle Negativity Handle Negativity Activity Feedback Manage Inattention Show it was Worthwhile Administer an End of Day Review Remind Them What They Got Address Outstanding Questions Ensure Individual Success Ensure Individual Success Intro Tutor Benchmark Candidates Assign an Independent Assessment Part with Warm Words Manage Trainees Assessment Manage Trainees Assessment Practice Manage Trainees Assessment Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts Prepare the Day of Training Supplementary Resources Supplementary Resources - Train The Trainer Advanced Training Course - Level 5 Assessment Assessment - Train The Trainer Advanced Training Course - Level 5 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org