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This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Start feeling in control and not controlled by your emotions with our Emotional Intelligence course. Build deeper connections, navigate challenges with grace, and empower your surroundings with this Emotional Intelligence course. Use our Emotional Intelligence course as a roadmap and unlock your full potential! This Emotional Intelligence course is perfectly constructed for your personal growth. So, start your journey with this Emotional Intelligence course today and watch your life transform, along with the lives of those you love! This Emotional Intelligence Bundle Includes 4 Exclusive Courses: Course 01: Emotional Intelligence Course 02: Behaviour Management Course 03: Resilience Training Course 04: Body Language Masterclass Skills You Will Gain in this Emotional Intelligence Course Develop the excellent ability to control impulse feelings Understanding how to regulate Emotional Intelligence Develop excellent social skills Excellent understanding of own thoughts, and behaviour Ability to implement emotional intelligence in the workplace Why Prefer This Emotional Intelligence Course? Emotional Intelligence FREE certificate on Emotional Intelligence accredited by CPDQS Get instant access to this Emotional Intelligence course. Learn Emotional Intelligence from anywhere in the world Emotional Intelligence is affordable and simple to understand Lifetime access to the Emotional Intelligence course materials Emotional Intelligence comes with 24/7 tutor support Free assessments available with Emotional Intelligence Get a free student ID card! (£10 postal charge will be applicable for international delivery) with Emotional Intelligence Course Key Topics to Be Covered by This Emotional Intelligence Course: Module 01: What is Emotional Intelligence? Introduces the concept of emotional intelligence (EI), its components, and its significance in personal and professional settings, emphasizing self-awareness, self-regulation, motivation, empathy, and social skills. Module 02: Skills Focuses on the key skills associated with emotional intelligence, including emotional awareness, accurate self-assessment, and self-confidence, essential for effective interpersonal interactions. Module 03: Verbal Communication Skills Enhances verbal communication skills, emphasizing the importance of clear, empathetic, and assertive communication in building strong relationships and managing emotions effectively. Module 04: Non-Verbal Communication Skills Explores the impact of non-verbal communication, such as body language, facial expressions, and gestures, on conveying emotions and understanding others' emotional states. Module 05: Social Management and Responsibility Covers the principles of social management and responsibility, including building positive relationships, social awareness, and managing social dynamics responsibly. Module 06: Tools to Regulate Your Emotions Provides practical tools and techniques for regulating emotions, such as mindfulness, stress management, and cognitive restructuring, to maintain emotional balance and resilience. Module 07: Gaining Control Focuses on strategies to gain control over one's emotions, including developing self-discipline, impulse control, and effective coping mechanisms for stressful situations. Module 08: Business Practices (I) Discusses the application of emotional intelligence in business practices, including leadership, teamwork, and customer relations, to enhance organizational effectiveness. Module 09: Business Practices (II) Continues exploring EI in business, focusing on conflict resolution, negotiation, and creating a positive workplace culture that fosters emotional well-being. Module 10: Making an Impact Teaches how to leverage emotional intelligence to make a significant impact in personal and professional environments, enhancing influence, decision-making, and leadership capabilities. The emotional intelligence course aims to equip individuals with a deep understanding of emotions, enabling them to enhance their communication skills & emotional intelligence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: What is Emotional Intelligence? 09:19 1: What is Emotional Intelligence? Preview 09:19 Module 02: Skills 02:59 2: Skills in Emotional Intelligence 02:59 Module 03: Verbal Communication Skills 02:49 3: Verbal Communication Skills 02:49 Module 04: Non-Verbal Communication Skills 02:24 4: Non-Verbal Communication Skills 02:24 Module 05: Social Management and Responsibility 02:48 5: Social Management and Responsibility 02:48 Module 06: Tools to Regulate Your Emotions 02:58 6: Tools to Regulate Your Emotions 02:58 Module 07: Gaining Control 04:04 7: Gaining Control 04:04 Module 08: Business Practices (I) 03:30 8: Business Practices (I) 03:30 Module 09: Business Practices (II) 03:16 9: Business Practices (II) 03:16 Module 10: Making an Impact 04:35 10: Making an Impact 04:35 Order Your Certificate 02:00 11: Order Your CPD Certificate 01:00 12: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Emotional Intelligence Anyone interested in learning more about the topic is advised to take this Emotional Intelligence course. Requirements Emotional Intelligence Career path Emotional Intelligence Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate of completion Digital certificate - £10 Certificate of completion Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

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Highlights of the Course Course Type: Online Learning Duration: 2 hours 18 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Storytelling Training Program Online Master the skills you need to propel your career forward in storytelling. This course will equip you with the essential knowledge and skillset that will make you a confident storyteller and take your career to the next level. This comprehensive storytelling course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this storytelling course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective storytelling practice and equip you with the essential skills, confidence and competence to assist you in the storytelling industry. You'll gain a solid understanding of the core competencies required to drive a successful career in storytelling. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for storyteller or for people who are aspiring to specialise in storytelling. Enrol in this storytelling course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive storytelling course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this storytelling can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This storytelling course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This storytelling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This storytelling course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction to Storytelling Programme Overview 00:01:00 Introduction to Story and Storytelling 00:01:00 Foundations of Practical Storytelling Storytelling Styles 00:06:00 The Five Natural Storytelling Style 00:04:00 Understanding Audience 00:03:00 Deciding Which Story to Tell the Audience 00:02:00 Core of a Story 00:01:00 Setting Up Perspective 00:04:00 The Stories of the Audience's Potential Future 00:05:00 Scripting a Story The Elements and Structure of Stories 00:06:00 Step-by-Step Process of Weaving a Story 00:03:00 Techniques to Create a Breath-taking Plot 00:01:00 Techniques to Create a Vivid Setting 00:03:00 Using Anecdote 00:04:00 Using Analogy and Allegory 00:02:00 Scenic Details and Narrative Summary 00:01:00 Techniques to Create Characters 00:05:00 Storytelling - The Show Time Techniques to Start a Story 00:03:00 Techniques to Engage the Audience in a Story 00:02:00 Audience Participation 00:01:00 Techniques to put twists, suspense, and surprises in a story 00:03:00 Techniques to create and release tension 00:02:00 The World-building 00:04:00 Creating body details 00:02:00 Creating sights, taste, and smells in storytelling 00:03:00 Techniques to add humour 00:04:00 Making Fun of Yourself 00:01:00 Techniques to finish a story 00:02:00 Voice modulation during storytelling 00:02:00 Body language during storytelling 00:03:00 Using the Stanislavsky System 00:05:00 Specialized Storytelling Storytelling with data and statistics 00:08:00 Storytelling for Influencing People 00:01:00 Storytelling for Entrepreneurship and Business 00:01:00 Storytelling for Marketing 00:01:00 Brand Storytelling 00:01:00 Storytelling for Kids 00:01:00 Digital Storytelling 00:01:00 Visual Storytelling 00:01:00 Video Storytelling 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Feeling overwhelmed by your to-do list? Master the art of time management with our guide! Learn proven strategies to maximize your productivity, prioritize tasks effectively, and achieve a healthy work-life balance. Say goodbye to procrastination and hello to accomplishing more in less time. Start your journey to a stress-free and organized future today!

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🌟 Discover the Power of Play Therapy - The Psychology of Play Course 🌟 Unlock the transformative world of Play Therapy with our comprehensive course designed to deepen your understanding of the psychological intricacies behind play. Delve into the fascinating realm of child development, therapeutic techniques, assessments, and cultural considerations to become a proficient Play Therapist. 🚀 Course Overview: Module 1: Introduction to Play Therapy Embark on your journey by gaining a foundational understanding of Play Therapy. Explore its history, theoretical frameworks, and the essential role it plays in fostering emotional healing. Lay the groundwork for a fulfilling career in this impactful field. Module 2: Child Development and Play Dive into the intricacies of child development and its close relationship with play. Uncover the psychological milestones and how play acts as a powerful tool for children to express themselves. Acquire insights into tailoring therapeutic interventions based on developmental stages. Module 3: Play Therapy Techniques Equip yourself with a diverse toolkit of Play Therapy techniques. Learn hands-on strategies to engage children, facilitate communication, and address emotional challenges through play. Discover the art of using toys, games, and creative activities as therapeutic mediums. Module 4: Assessment and Diagnosis in Play Therapy Master the crucial skills of assessing and diagnosing emotional and behavioral issues through Play Therapy. Gain insights into effective observation, evaluation, and documentation techniques to provide targeted and personalized therapeutic interventions. Module 5: Cultural Considerations in Play Therapy Understand the nuances of cultural diversity in the context of Play Therapy. Explore how cultural factors impact the therapeutic process and learn strategies to create a culturally sensitive and inclusive environment for your clients. 🌈 Why Choose Our Course? Expert Guidance: Learn from seasoned professionals with extensive experience in the field of Play Therapy. Practical Application: Gain hands-on experience through case studies, role-playing, and interactive exercises to reinforce your learning. Flexible Learning: Access course materials at your own pace, allowing you to balance your studies with other commitments. Community Support: Join a vibrant community of learners, fostering collaboration and networking opportunities. Certification: Receive a recognized certification upon course completion, validating your expertise in Play Therapy. Embrace the transformative power of play and embark on a fulfilling journey towards becoming a proficient Play Therapist. Enroll now and embark on a path that combines passion with purpose! 🎓🌟 Course Curriculum Module 1- Introduction to Play Therapy Introduction to Play Therapy 00:00 Module 2- Child Development and Play Child Development and Play 00:00 Module 3- Play Therapy Techniques Play Therapy Techniques 00:00 Module 4- Assessment and Diagnosis in Play Therapy Assessment and Diagnosis in Play Therapy 00:00 Module 5- Cultural Considerations in Play Therapy Cultural Considerations in Play Therapy 00:00

Sales Overview: Traffic Psychology and Human Factors Are you looking to delve into the intricate dynamics of traffic psychology and human factors to enhance road safety and optimize transportation systems? Look no further than our comprehensive module package titled 'Traffic Psychology and Human Factors.' Tailored for professionals, researchers, and enthusiasts alike, this series offers profound insights into the behavioral, cognitive, and environmental aspects shaping our roadways.   1. Introduction to Traffic Psychology and Human Factors: Begin your journey by unraveling the core principles and theories underpinning traffic psychology and human factors. Explore the intricate interplay between human behavior, cognition, and the built environment, setting a solid foundation for deeper exploration. 2. Driver Perception and Attention: Delve into the fascinating world of driver perception and attention. Uncover how individuals process and interpret visual information while navigating complex traffic scenarios. Learn strategies to optimize attentional resources and mitigate the risks associated with attentional lapses. 3. Driver Cognition and Decision Making: Embark on an exploration of the cognitive processes driving human decision-making behind the wheel. Analyze how drivers perceive risks, evaluate alternatives, and execute actions in real-time situations. Gain insights into cognitive biases and heuristics influencing driver behavior. 4. Driver Behaviour and Performance: Dive into the realm of driver behavior and performance, where psychology meets practical application. Examine factors influencing driver performance, including stress, fatigue, and emotions. Discover techniques to enhance driver behavior through training, intervention, and design. 5. Road User Behaviour: Expand your understanding beyond drivers to encompass the diverse array of road users. Investigate the behaviors and interactions among pedestrians, cyclists, and motorists. Gain valuable perspectives on shared spaces, conflict resolution, and inclusive design principles. 6. Traffic Psychology and the Environment: Explore the symbiotic relationship between traffic psychology and the environment. Assess how environmental factors, such as infrastructure design and urban planning, shape human behavior and traffic patterns. Unearth strategies for creating safer, more sustainable transportation systems.   Unlock the potential to revolutionize road safety and transportation efficiency with 'Traffic Psychology and Human Factors.' Whether you're an aspiring researcher, transportation planner, or safety advocate, this comprehensive module package equips you with the knowledge and tools needed to navigate the complex landscape of human behavior on the road. Accelerate your understanding, transform your approach, and pave the way towards safer, smarter transportation solutions. Course Curriculum Module 1: Introduction to Traffic Psychology and Human Factors Introduction to Traffic Psychology and Human Factors 00:00 Module 2: Driver Perception and Attention Driver Perception and Attention 00:00 Module 3: Driver Cognition and Decision Making Driver Cognition and Decision Making 00:00 Module 4: Driver Behaviour and Performance Driver Behaviour and Performance 00:00 Module 5: Road User Behaviour Road User Behaviour 00:00 Module 6: Traffic Psychology and the Environment Traffic Psychology and the Environment 00:00

Some 60% of injuries at work are caused by lifting heavy objects. This powerful, practical programme is designed to help stop any of your staff from becoming the next statistic. 1 Introduction and objectives 2 Overview of Health and Safety Legislation and HSE Injury Statistics Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations (MHSWR) 1992 MHSWR 1999 specific duties to risk assess Manual Handling Operations Regulations (MHOR) 1992 Breakdown of injury statistics and costs of poor manual handling 3 The musculoskeletal system explained Prevention and ill-health Ergonomics RSI The spine in detail 4 Risk assessment General principles The TILE method Employees' duties Workplace scenarios

Learn new techniques to be an expert Masseuse Therapist Do you aspire to be a professional masseuse? Learn all you can about having a career as a masseuse. Learn new ways to improve your skills in this massage therapist course. Massage therapists use touch to treat clients' injuries and to promote general wellness. They use their hands, fingers, forearms, elbows, and sometimes feet to knead muscles and soft tissues of the body. Massage therapists may use lotions and oils and massage tables or chairs, when treating a client. A massage can be as short as 5-10 minutes or could last more than an hour. Massage therapists can specialize in many different types of massage, called modalities. Swedish massage, deep-tissue massage, and sports massage are just a few of the many modalities of massage therapy. Most massage therapists specialize in several modalities, which require different techniques. This course provides a guide on how you can improve as well as learn new masseuse techniques. Learn different types of massages and be a competent massage therapist. Course Highlights Professional Massage Therapist Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Massage Therapist Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Massage Therapist Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Massage Therapist Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Massage Therapist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Massage Therapy Introduction to Massage Therapy 00:15:00 Massage History 00:15:00 The Role of A Massage Therapist 00:30:00 Tissues, Organs, & Neuromuscular systems 01:00:00 General Benefits of Massage 00:15:00 Indian Head Massage 00:15:00 Facial Massage 00:30:00 Neck Massage 00:30:00 Back Massage 00:15:00 Full Body Massage 00:15:00 Swedish Massage 00:15:00 Sports Massage 00:30:00 LomiLomi Massage 00:15:00 Anti-Cellulite Massage 00:15:00 Hot Stone Massage 00:15:00 Thai Foot Massage 00:15:00 Prenatal Massage 00:15:00 Medical Massage 01:00:00 Baby Massage 01:00:00 Trigger Point Therapy 01:00:00 Thai Massage 01:00:00 Reflexology 01:00:00 How A Massage Therapist Can Start A Business 02:00:00 Marketing Your Business 01:00:00 Complimentary Massages 00:30:00 Building Your Clientele 00:30:00 Other Ways To Market Your Business 01:00:00 Conclusion to Massage 00:15:00 Aromatherapy What is Aromatherapy? FREE 00:15:00 History of Aromatherapy FREE 00:15:00 The Definition of Aromatherapy 00:15:00 What are Essential Oils? 00:15:00 Essential Oil Safety Information 00:30:00 Administration of Essential Oils 00:30:00 The Art of Blending 00:15:00 Blending Basics 00:15:00 Harmonizing Your Blend 00:30:00 Aromatherapy Baths 00:15:00 Aromatherapy for Stress 00:15:00 Aromatherapy for Children 00:15:00 Application of Essential Oils 00:15:00 Table of the Basic Methods of Use of Essential Oils 00:15:00 The Holistic Approach 00:05:00 Understanding Disease / Pathology 00:30:00 The Benefits of a Holistic Aromatherapy Treatment 00:15:00 Accupressure & Massage Acupressure 01:00:00 How Acupressure Works 01:00:00 Locating A Pressure Point 00:05:00 Acupressure Techniques 00:30:00 How To Apply Pressure 01:00:00 Breathing 00:05:00 Things To Be Careful Of 00:30:00 Acupressure For Specific Problems 01:00:00 If You Feel It's Not Working 00:05:00 Practical Self Massage 00:15:00 Handheld Massagers 00:05:00 Mock Exam Mock Exam- Professional Massage Therapist Diploma 00:30:00 Final Exam Final Exam- Professional Massage Therapist Diploma 00:30:00