2531 Courses delivered Online

Understand why the most important sale you'll ever make is to yourself and why you should confirm a sale and not close them. Discover how to use the principles of positive expectancy to confirm more sales and how to maintain positive expectancy. Learning Objectives Explain the difference between closing and confirming sales, Define the most important 'close' you'll ever make, Describe how positive expectancy confirms more sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

People don't leave organizations, they leave people. We will show you a tool you can use to retain employees. Reward, empowerment, training, appreciation, involvement and care are all vital for employees. Learn how to motivate your staff and realize why the quality of leadership and management are important. Learning Objectives Identify two keys to employee retention, Summarize the R.E.T.A.I. N. system for improving employee retention, Explain strategies for nurturing employees Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will guide you to be calm and ready for the bid day. Avoid the ten biggest presentation mistakes and understand the importance of a call to action. Use our tools to manage your anxiety and fear to be confident and natural. Remember to enjoy yourself and focus on what really matters, helping others. Learning Objectives Explain how to avoid the 10 biggest presentation mistakes, Apply nine prescriptions for managing anxiety Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will share a tip how to focus on the message-not yourself, visualizing a successful outcome and build your confidence with perfect practice. How do you organize your presentation and quality control the material? We will guide you to be ready for the best presentation ever. Learning Objectives Apply steps for practicing your craft, Make minor adjustments that can make major differences, Coach your mindset for an effective presentation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust. Learning Objectives Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Concentrating to hear messages is the first phase of authentic listening. Understand why verbal, vocal, and visual messages need to be congruent in order to be believable. Discover how to be fully present and use our tips for improved concentration. Learning Objectives The following are some of the key outcomes in this course: Summarize concentration challenges Explain how to be a congruent communicator Apply tips for increasing concentration Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Initiative is the ability to take action without specific directives from others and is critical to organizations to stay competitive. Discover how you can achieve balanced flexibility while understanding how to see worthwhile opportunities. We will show you how to act responsibly without being told what to do. Learning Objectives Explain the importance of taking responsible initiative, Exhibit personal attributes for responsible initiative, Apply ways to go above and beyond Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams