Duration 3 Days 18 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the value of MPLS VPNs. Describe the differences between provider-provisioned VPNs and customer-provisioned VPNs. Describe the differences between Layer 2 VPNs and Layer 3 VPNs. List the provider-provisioned MPLS VPN features supported by the JUNOS software. Describe the roles of a CE device, PE router, and P router in a BGP Layer 3 VPN. Describe the format of the BGP routing information, including VPN-IPv4 addresses and route distinguishers. Describe the propagation of VPN routing information within an AS. List the BGP design constraints to enable Layer 3 VPNs within a provider network. Explain the operation of the Layer 3 VPN data plane within a provider network. Create a routing instance, assign interfaces to a routing instance, create routes in a routing instance, and import/export routes from a routing instance using route distinguishers/route targets. Describe the purpose of BGP extended communities, configure extended BGP extended communities, and use BGP extended communities. List the steps necessary for proper operation of a PE-CE dynamic routing protocol. List the troubleshooting and monitoring techniques for routing instances. Explain the difference between the bgp.l3vpn table and the inet.0 table of a routing instance. Monitor the operation of a CE-PE dynamic routing protocol. Explain the operation of a PE mulit-access interface in a Layer 3 VPN and list commands to modify that behavior. Describe ways to support communication between sites attached to a common PE router. Provision and troubleshoot hub-and-spoke Layer 3 VPNs, Describe the flow of control traffic and data traffic in a hub-and-spoke Layer 3 VPN. Describe QoS mechanisms available in L3VPNs. Configure L3VPN over GRE tunnels. Describe the RFC 4364 VPN options. Describe the carrier-of-carriers model. Configure the carrier-of-carriers and ''Option C'' configuration. Describe the flow of control and data traffic in a draft-rosen multicast VPN. Describe the configuration steps for establishing a draft-rosen multicast VPN. Monitor and verify the operation of draft-rosen multicast VPNs. Describe the flow of control traffic and data traffic in a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Monitor and verify the operation of next-generation multicast VPNs. This three-day course is designed to provide students with MPLS-based Layer 3 virtual private network (VPN) knowledge and configuration examples. Chapter 1: Course Introduction Course Introduction Chapter 2: MPLS VPNs MPLS VPNs Provider-Provisioned VPNs Chapter 3: Layer 3 VPNs Layer 3 VPN Terminology VPN-IPv4 Address Structure Operational Characteristics Chapter 4: Basic Layer 3 VPN Configuration Preliminary Steps PE Router Configuration Lab: Layer 3 VPN with Static and BGP Routing Chapter 5: Layer 3 VPN Scaling and Internet Access Scaling Layer 3 VPNs Public Internet Access Options Lab: LDP over RSVP Tunnels and Public Internet Access Chapter 6: Layer 3 VPNs ? Advanced Topics Exchanging Routes between Routing Instances Hub-and-Spoke Topologies Layer 3 VPN CoS Options Layer 3 VPN and GRE Tunneling Integration Layer 3 VPN and IPSec Integration Layer 3 VPN Egress Protection BGP prefix-independent convergence (PIC) edge for MPLS VPNs VRF Localization Provider Edge Link Protection Support for configuring more than 3 million L3VPN Labels Lab: GRE Tunneling Chapter 7: Interprovider Backbones for Layer 3 VPNs Hierarchical VPN Models Carrier-of-Carriers Model Option C Configuration Lab: Carrier of Carrier Layer 3 VPNs Chapter 8: Troubleshooting Layer 3 VPNs Working with Multiple Layers Troubleshooting Commands on a PE Device Multiaccess Interfaces in Layer 3 VPNs PE and CE-based Traceroutes Layer 3 VPN Monitoring Commands Lab: Troubleshooting Layer 3 VPNs Chapter 9: Draft Rosen Multicast VPNs Multicast Overview Draft Rosen MVPN Overvie Draft Rosen MVPN Operation Configuration Monitoring Chapter 10: Next Generation Multicast VPNs Multicast VPN Overview Next-Generation MVPN Operation Configuration Monitoring Internet Multicast Ingress Replication Internet Multicast Signaling and Data Plane Configuring MVPN Internet Multicast Monitoring MVPN Internet Multicast Lab: MVPN Internet Multicast
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy Cisco ASR 9000 Series routers in their network environment. The primary audience for this course includes: System engineers Technical support personnel Channel partners, resellers Overview After taking this course, you should be able to: List and describe the major features and benefits of a Cisco ASR 9000 Series router List and describe the major features and benefits of the Cisco 64-Bit IOS XR operating system Understand data flow through the Cisco ASR 9000 Series router Configure Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR 64-Bit Software operating system, package information envelopes, and software maintenance updates Enable multicast routing on a Cisco ASR 9900 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local Ethernet Line (E-Line) Layer 2 VPN (L2VPN) Configure Ethernet over Multiprotocol Label Switching (EoMPLS) E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local Ethernet LAN(E-LAN) L2VPN Describe Virtual Private LAN Service (VPLS) L2VPN Describe VPLS with Border Gateway Protocol (BGP) autodiscovery Configure service-based Connectivity Fault Management (CFM) Configure Layer 2 multicast features Describe basic QoS implementation Describe how to configure and verify network Virtualization (nV) on the ASR 9000 series The Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE) v6.0 course introduces you to the features and functions of the Cisco© Aggregation Services Router (ASR) 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware, Layer 2 and Layer 3 services, routing protocols including Segment Routing, Layer 2 and Layer 3 multicast, Quality of Service (QoS) features, and network virtualization. The course investigates Cisco Internetworking Operating System (IOS) XR 64-Bit Linux-based feature parity in the environment, as well as how to install Cisco IOS© XR 64-Bit software packages. Cisco ASR 9000 Series Hardware Examining the Cisco ASR 9000 Series Chassis Examining the Cisco ASR 9000 Series Architecture Examining the Route Switch Processor/ Route Processor (RSP/RP) Functions and Fabric Architecture Examining the Cisco ASR 9000 Series Line Card Examining the Cisco ASR 9000 Power Subsystems Cisco IOS XR 64-Bit Software Architecture and Linux Fundamentals Cisco IOS XR 64-Bit Software Fundamentals Cisco ASR 9000 IOS XR 64-Bit vs. 32-Bit Exploring Linux Fundamentals Cisco IOS XR 64-Bit Software Installation Examining Resource Allocations and Media Mappings Migrating to Cisco IOS XR 64-Bit Software Performing Disaster Recovery Installing Software Packages Cisco IOS XR 64-Bit Software Configuration Basics Configuring Cisco IOS XR 64-Bit Basic Operations Cisco IOS XR 64-Bit Initial Configuration Reviewing the Configuration Cisco IOS XR 64-Bit Software Routing Protocols Exploring Intermediate System to Intermediate System (IS-IS) Exploring OSPF Exploring BGP Exploring Routing Protocol for LLN Multicast Routing Exploring Multicast Routing Exploring Protocol Independent Multicast (PIM) Cisco Multiprotocol Label Switching Examining the MPLS Forwarding Infrastructure Implementing the MPLS Label Distribution Protocol (LDP) Cisco IOS XR 64-Bit Segment Routing Segment Routing Concepts Interior Gateway Protocol Segment Routing (IGP SR) Control Plane Overview Prefix and Adjacency Segment IDs (SIDs) SR IS-IS Multi-Level and OSPF Multi-Area IS-IS SR Configuration and Verification OSPF SR Configuration and Verification Layer 3 VPNs Examining L3VPNs Exploring L3VPN Control and Data Flow Configuring L3VPNs Verifying the L3VPN Operation Cisco ASR 9000 Layer 2 Architecture Examining Carrier Ethernet and Flexible Ethernet Edge Comparing Layer 2 and Layer 3 VPNs Examining the ASR 9000 Layer 2 Infrastructure and Ethernet Flow Points (EFPs) Layers 2 and 3 Coexistence and VLAN Tag Manipulation Exploring the Layer 2 Network Infrastructure Point-to-Point Layer 2 Services Point-to-Point Alternating Current-Alternating Current (AC-AC) and Attachment Circuit Redundancy Point-to-Point AC-Pseudowire (PW) Cross-Connect Examining Pseudowire Redundancy and Resiliency Layer 2 Multicast Examining the Cisco ASR 9000 Series Multicast Implementing Multicast Quality of Service QoS Basics and the Modular QoS CLI (MQC) Mode Layer 2 QoS Example
Give a compliment to your career and take it to the next level. This Sage Training bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Sage Training bundle will help you stay ahead of the pack. Throughout the Sage Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Sage Training course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sage Training Bundle Consists of the following Premium courses: Course 01: Diploma in Sage 50 Accounts Course 02: Accountancy Course 03: Level 3 Xero Training Course 04: Management Accounting Tools Course 05: Level 3 Tax Accounting Course 06: Business Analysis Level 3 Course 07: Team Management Course 08: Corporate Finance: Working Capital Management Course 09: Certificate in Anti-Money Laundering (AML) Course 10: Financial Modelling Course - Learn Online Course 11: Budgeting and Forecasting Enrol now in Sage Training to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sage Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Diploma in Sage 50 Accounts Sage 50 Bookkeeper - Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets TASK 5 a and b Bank Payment and Transfer TASK 5 c and d Supplier and Customer Payments and DD STO TASK 6 Petty Cash TASK 7 a Bank Reconnciliation Current Account TASK 7 b Bank Reconciliation Petty Cash TASK 7 c Reconciliation of Credit Card Account TASK 8 Aged Reports TASK 9 a Payroll TASK 9 b Payroll TASK 10 Value Added Tax - Vat Return Task 11 Entering opening balances on Sage 50 TASK 12 a Year end journals - Depre journal TASK 12 b Prepayment and Deferred Income Journals TASK 13 a Budget TASK 13 b Intro to Cash flow and Sage Report Design TASK 13 c Preparation of Accountants Report & correcting Errors (1) Course 02: Accountancy Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course 03: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 04: Management Accounting Tools Module 01: Introduction to Management Account Module 02: Manufacturing Costs and Financial Statements Module 03: Traditional Costing System - Job and Process Module 04: Activity Based Costing System Module 05: Activity Based Management Module 06: Cost Behaviour and the Contribution Margin Module 07: Cost Volume Profit Module 08: Cost Volume Profit Analysis Module 09: Incremental Analysis in Decision Making Module 10: Budget Planning Module 11: Budget Control And Responsibility Accounting Module 12: Control Using Standard Costs and the Balanced Scorecard Downloadable Resources Course 05: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Advanced Income Tax Module 07: Payee, Payroll and Wages Module 08: Capital Gain Tax Module 09: Value Added Tax Module 10: Import and Export Module 11: Corporation Tax Module 12: Inheritance Tax Module 13: Double Entry Accounting Module 14: Management Accounting and Financial Analysis Module 15: Career as a Tax Accountant in the UK Course 06: Business Analysis Level 3 Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Stakeholder Analysis and Management Module 09: Process Improvement with Gap Analysis Module 10: Documenting and Managing Requirements Module 11: Career Prospect as a Business Analyst in the UK Course 07: Presenting Financial Information Module 01: Presenting Financial Information Module 02: The Hierarchy of Performance Indicators Module 03: The Principle of Effective Reports Module 04: Guidelines for Designing Management Reports Module 05: Methods of Presenting Performance Data Module 06: The Control Chart: Highlighting the Variation in the Data Module 07: The Pareto Chart: Highlighting Priorities Module 08: Exercise: The Control Chart Module 09: An Example Management Report Module 10: Interpreting Performance Data Module 11: Supporting Colleagues by Giving Feedback Module 12: Data Visualisation Part 01 Module 13: Data Visualisation Part 02 Module 14: Data Visualisation Part 03 Module 15: Data Visualisation Part 04 Module 16: Final Thoughts on Presenting Financial Information Course 08: Corporate Finance: Working Capital Management Module 01: Course Introduction Module 02: Introduction to Working Capital Management Module 03: Trade Credit and Receivable Management Module 04: Payables Management Module 05: Inventory Management Practices Module 06: Cash Management Practice Course 09: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 10: Financial Modelling Course - Learn Online Module 01: Basic Financial Calculations Module 02: Overview of Financial Markets, Financial Assets, and Market Participants Module 03: Financial Statement Modelling Module 04: Types of Financial Models Module 05: Sensitivity Analysis Module 06: Sales and Revenue Model Module 07: Cost of Goods Sold and Inventory Model Module 08: Valuation Methods Course 11: Budgeting and Forecasting Unit-1. Introduction Unit-2. Detail Budget Requirement Unit-3. Process of Making Budget CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sage Training bundle. Requirements This Sage Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
The First Aid for Skiers and Snowboarders course covers the Emergency First Aid at Work 6 hour syllabus adapted for skiing and snowboarding and will prepare you with the skills to help an adult or child in a medical emergency on the slopes. The course covers choking, bleeding, asthma, dislocations and so much more. This course does not seek to replace regulated training and a practical course is required in order to meet HSE requirements for accredited training. This course is written in clear simple English and is an excellent first aid training package for people to gain invaluable knowledge at their own time and pace. This is a convenient and easy way for businesses requiring an Appointed Person qualification to become first aid compliant. This course is an excellent first aid training package for those with English as a second language to prepare themselves to pass a practical first aid course. The content also serves as an excellent annual refresher covering the full HSE syllabus plus head injuries, heart attack, asthma and much more. This course fulfils all the criteria for an HSE Appointed Person first aid qualification. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, qualified nurse, first aid trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Unresponsive and breathing Unconscious and not breathing Heart attack and angina Breathing problems Choking Asthma Hypothermia Anaphylactic shock Wounds and bleeding Dressings Burns Breaks, sprains and dislocations Head injuries Spinal injuries Fitting/seizures/convulsions
This is a practical course that will help you understand the features of SwiftUI. You will gain all the essential knowledge of SwiftUI and declarative programming needed to build fun and stylish applications for macOS.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you struggle with turning data into compelling reports? Did you know 47% of UK employees find report writing challenging? Worry not! This comprehensive Report Writing course equips you with the essential skills and techniques to transform complex information into impactful reports that engage your audience. This Diploma in Report Writing at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Our Report Writing course will help you with every stage of the writing process to overcome your report writing woes. From mastering the basics and planning your approach to research, writing, and revision, we'll cover it all. You'll learn how to structure your report for maximum impact, craft compelling arguments, and utilise data visualisation tools like tables, charts, and graphs to engage your audience. We'll even dive into proposal writing and presentation techniques, making you a report writing powerhouse! Learning Outcomes Craft compelling introductions and conclusions Structure reports for optimal clarity and flow Conduct efficient and targeted research in report writing Write with precision and avoid grammar pitfalls Visually present data through impactful graphs and charts Develop creative thinking for unique report strategies Sharpen your skills, enhance your career prospects, and say goodbye to report writing anxiety. Enrol today in our Report Writing course and discover the power of effective communication! Why Choose Our Course? Get a free QLS endorsed Certificate upon completion of this Course Get a free student ID card with Report Writing Training Get instant access to this Report Writing course. Learn Report Writing from anywhere in the world The Report Writing is affordable and simple to understand The Report Writing is an entirely online, interactive lesson with voiceover audio Lifetime access to the Report Writing course materials The Report Writing comes with 24/7 tutor support Take a step toward a brighter future with Report Writing Training! *** Course Curriculum *** Here is the curriculum breakdown of the Report Writing at QLS Level 5 course: Module 01: The Basics of Report Writing Module 02: Planning for Report Writing Module 03: Preparation for Report Writing Module 04: Research and Information Collection Module 05: Writing and Revising the Report Module 06: English Grammar and Punctuation Guide for Report Writing Module 07: Using Tables, Charts and Graphs in a Report Module 08: Proposal Writing Module 09: Presentation of the Report Module 10: Developing Creative Thinking and Creativity Module 11: Quick Check While Writing a Report Assessment Process of Report Writing You have to complete the assignment questions given at the end of the Report Writing course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Report Writing at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Report Writing at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required in this Report Writing course. Career path The Report Writing at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Analyst Consultant Researcher Manager Journalist Author Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Report Writing at QLS Level 5 Hard copy certificate - Included